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Zale Jewelers /

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Zale Jewelers / reviews first appeared on Complaints Board on Oct 4, 2006. The latest review Very rude customer service and the store doesn't back up their crappy jewelry was posted on Apr 12, 2021. The latest complaint diamond bond was resolved on Nov 24, 2014. Zale Jewelers / has an average consumer rating of 2 stars from 154 reviews. Zale Jewelers / has resolved 56 complaints.

Zale Jewelers / Customer Service Contacts

901 W. Walnut Hill Lane
Irving, Texas
United States - 75038-1001

Zale Jewelers / Complaints & Reviews

Apr 12, 2021

Zale Jewelers / — Very rude customer service and the store doesn't back up their crappy jewelry

My boyfriend bought me a necklace on 12/23/20 at store 2920. I own and purchase a lot of jewelry so I only...

Feb 16, 2021

Zale Jewelers / — Earrings

I bought my granddaughter a pair of earrings from Zales at the Pinnacle in Bristol, TN. A year and a half...

Nov 29, 2020

Zale Jewelers / — Manager Abdul K

On 11/28/2020 I had gone into Arden Mall in Sacramento to the Zales store to get my diamonds inspected and...

Nov 23, 2020

Zale Jewelers / — Sterling silver ring with blue sapphire

Hello, I was billed twice for 1 item which I had shipped to the Zales store located at Zales jewlers429-411...

Nov 12, 2020

Zale Jewelers / — Poor business practices

I tried to make a purchase online Sunday, November 8th. The order did not go through but the payment did —...

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ZalesOrder return

I ordered 4 different wedding bands to try to match with my engagement ring, which also came from zales. None of them matched, so I returned them all. I have the ups return shipping confirmation, but only 1 of the rings was refunded. I am due another $474.49 for the other 3. I tried each of them on once, and kept the tags, original boxes, and invoices with them during the return. I have spent hours on hold through their phone system, their online chat hasn't been available for over a month, and their social media account holders haven't offered anything helpful.

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    Zale Jewelers / Zales.comAppointments and scheduling

    I put my ring in for repair 3/14 no one called to tell ring has be ready for 2 weeks since curbside pick up now we call ring ready . So we were to get ring this saturday now all of a sudden they are quarantined not the normal 14days stated 16 days. This is a joke . I want my ring been 4 months. I dont believe them that there is covid quarantine is only 14 days

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      Feb 27, 2020

      Zale Jewelers / — Cheaply made ring broke, will cost more to repair than to buy another one.

      - Promise ring purchased for me in August 2019 - Broke literally right through the band only months after...

      Zale Jewelers / Zales.comlove earrings order#[protected]


      I purchase a pair of LOVE hoop earrings on Nov 9, 2019, one of the broke today 02/03/2020. I reached out to Zales via live chat and i was advised i am past the exchange time frame and that i need to take them to a Zales store to see IF they can repair it. I live over 20 miles from the nearest Zales and i don't have time to go to a store to see IF they will repair them, this is why i shop online because I dont have time to go to the stores. I think is ridiculous that I can not get the earring replaced. I would like to issue a formal complaint as i have only had these earrings for just 3 months.

      love earrings order#[protected]
      love earrings order#[protected]

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        Jan 28, 2020

        Zale Jewelers / — 3ct diamonds in my ring went missing for smallers ones 1.3ct they put in with my approval

        I had taken my 3ct diamond ring in to be fixed only to be screwed out Of My 3ct to a 1.5ct diamonds I wont my...

        Jan 01, 2020

        Zale Jewelers / — my ring and the manager of that sales store

        I went to the sales store in albq nm at the Coronado mall I had taken my ring in for inspection and I could...

        Dec 27, 2019

        Zale Jewelers / — customer service

        Today I went by to get my ring resize. Maryum took me in and was very rude since the beginning. She suggested...

        Dec 24, 2019

        Zale Jewelers / — florinna and general manager terrible service

        My first experience with zales was in jacksonville fl. It was wonderful. Phyllis, sale rep, had patience and...

        Dec 09, 2019

        Zale Jewelers / — manager-nikki

        Hello, I have had two calls with this person via the phone. This manager does not know what customer service...

        Oct 28, 2019

        Zale Jewelers / — my husband wedding ring

        In November 2916, my husband and myself busy your store in green acres mall Queen where we bought our wedding...

        Zale Jewelers / Zales.comRude manager

        My name is Robert. I went to my local store to pick out a ring for long distance love Laura. She is in her 40s an I am in my mid 20s. We are far apart and want to be closer. She lives in Wisconsin and I in Arizona.
        As I told this to the manager, she tried to talk to talk me out of everything and berated me in front of everyone!!!

        I want someone to call me right now!!

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          Zale Jewelers / Zales.comcustomer service

          My ring was supposed to be delivered today. Mey fiance answered the door and the ups guy handed him and empty bubble wrap mailer envelope. He asked the UPS guy what was with the huge slash in the envelope side. No ring. He told him he didnt kniw so we told him we were refusing the package. So I called zales and they said they have to do an investigation that can take 2 weeks. The refused to send be another ring or issue a refund. They said I can purchase a discounted loaner to use for the wedding and then return it. I was like are u kidding me why would I do that. So they offered a discount on another ring that was available to be shipped in time for the wedding. I hated them all. I told them I want the same ring I ordered. They said it wont arrive till after the wedding. I ordered it anyways. They couldn't even give me a discount since it was on sale already. Are u kidding me? They offered the discount and then took it back! So yeah I called ups they said they have To investigate as well and it will take 2-3 weeks. So basically I'm screwed even though its between the seller and shipper! My wedding is 12 days from now. Zales said they would try to put the claim as critical since it was for my wedding but they couldn't do anything. They cant even expedite the new replacement ring I paid for. I contacted paypal and they are holding the payment for the first ring but have to do an investigation as well. So sad that Zales doesnt care at all about how it impacts my wedding day! Never will I purchase from them again!

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            Feb 04, 2019

            Zale Jewelers / — wedding band very poor customer service

            We were waiting on the arrival of our wedding band. We already paid for it. Approximately two months went by...

            Zale Jewelers / — my ridiculous ring

            I purchased a ring on November 22, 2018. This ring was supposed to be her engagement ring. On December 8...

            Zale Jewelers / — cherished promise ring

            I ordered the ring 12-9-18 prior to the cut off date of 12-20-18 And while I'm sitting here at home on...

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