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Complaints & Reviews

Cheaply made ring broke, will cost more to repair than to buy another one.

- Promise ring purchased for me in August 2019 - Broke literally right through the band only months after buying - No warrenty--however zales isn't exactly standing by and...

love earrings order#[protected]

Hello

I purchase a pair of LOVE hoop earrings on Nov 9, 2019, one of the broke today 02/03/2020. I reached out to Zales via live chat and i was advised i am past the exchange time frame and that i need to take them to a Zales store to see IF they can repair it. I live over 20 miles from the nearest Zales and i don't have time to go to a store to see IF they will repair them, this is why i shop online because I dont have time to go to the stores. I think is ridiculous that I can not get the earring replaced. I would like to issue a formal complaint as i have only had these earrings for just 3 months.

love earrings order#[protected]
love earrings order#[protected]

3ct diamonds in my ring went missing for smallers ones 1.3ct they put in with my approval

598300 I had taken my 3ct diamond ring in to be fixed only to be screwed out Of My 3ct to a 1.5ct diamonds I wont my damn diamonds corrrcted I have been fighting this over 4 years time...

my ring and the manager of that sales store

I went to the sales store in albq nm at the Coronado mall I had taken my ring in for inspection and I could not find the paper work as I had all my stuff in storage because of a...

customer service

Today I went by to get my ring resize. Maryum took me in and was very rude since the beginning. She suggested I got a 5 instead of a 4 1/2. I didn't like how the 5 felt. She...

florinna and general manager terrible service

My first experience with zales was in jacksonville fl. It was wonderful. Phyllis, sale rep, had patience and ver kind, helping us pick out both our engagement and wedding band...

manager-nikki

Hello, I have had two calls with this person via the phone. This manager does not know what customer service is. I suggest a new hire in this store if you want clients to return...

my husband wedding ring

In November 2916, my husband and myself busy your store in green acres mall Queen where we bought our wedding sets we we encourage to take out an insurance on out sets which...

Rude manager

My name is Robert. I went to my local store to pick out a ring for long distance love Laura. She is in her 40s an I am in my mid 20s. We are far apart and want to be closer. She lives in Wisconsin and I in Arizona.
As I told this to the manager, she tried to talk to talk me out of everything and berated me in front of everyone!!!

I want someone to call me right now!!
[protected]

customer service

My ring was supposed to be delivered today. Mey fiance answered the door and the ups guy handed him and empty bubble wrap mailer envelope. He asked the UPS guy what was with the huge slash in the envelope side. No ring. He told him he didnt kniw so we told him we were refusing the package. So I called zales and they said they have to do an investigation that can take 2 weeks. The refused to send be another ring or issue a refund. They said I can purchase a discounted loaner to use for the wedding and then return it. I was like are u kidding me why would I do that. So they offered a discount on another ring that was available to be shipped in time for the wedding. I hated them all. I told them I want the same ring I ordered. They said it wont arrive till after the wedding. I ordered it anyways. They couldn't even give me a discount since it was on sale already. Are u kidding me? They offered the discount and then took it back! So yeah I called ups they said they have To investigate as well and it will take 2-3 weeks. So basically I'm screwed even though its between the seller and shipper! My wedding is 12 days from now. Zales said they would try to put the claim as critical since it was for my wedding but they couldn't do anything. They cant even expedite the new replacement ring I paid for. I contacted paypal and they are holding the payment for the first ring but have to do an investigation as well. So sad that Zales doesnt care at all about how it impacts my wedding day! Never will I purchase from them again!

wedding band very poor customer service

We were waiting on the arrival of our wedding band. We already paid for it. Approximately two months went by with no call from Zales (Peru Mall, Peru, Illinois). We finally called...

my ridiculous ring

I purchased a ring on November 22, 2018. This ring was supposed to be her engagement ring. On December 8, 2018 I got a call saying the ring was ready. I picked it up, gave it to...

cherished promise ring

598300 I ordered the ring 12-9-18 prior to the cut off date of 12-20-18 And while I'm sitting here at home on Christmas day there is no ring.. I've spoken with a customer service...

Zales — not honoring lifetime diamond warranty

Purchased a diamond ring guard with multiple diamonds and purchased lifetime diamond warranty. Came in every six months for cleaning and inspection while I shopped for new jewelry...

watches to be repaired

Placed watches in repair, appraisal on watch band for one of the three The associate never mention of a 30 day return, after the they broke one the facin slot, then instance I...

miss priced product.

We have been a customer of Zales for about a year and have been happy to this point. The problem is my wife and I had brought back a set of ear rings that fell a part. That...

un-authorized purchase made on my debit card may 7, 2018

598300 I did order a un-stoppable necklace back in January of this year but I saw on my bank statement I was charged again May 7. I called the Bank because I didn't order it and that...

engagement ring was not sent like online said it would be.

To who handles the complaints for Zales, My name is Le'Roy Sitton. Me and my Mom ordered the 1/4 CT. T.W. Princess-Cut Diamond on the computer on 2/09/18. We read everything...

1.02 carat solitaire ring

Purchased 8/11 at Zales store, transaction# 383513. Took ring in every 6 months to get inspected/cleaned, but didn't have cleaning & inspection paper with us. Sales rep got on...

customer service.

My name is Thien Truong. I was a Zale store yesterday between 7pm -7:30pm at Northlake Mall in NC 28269, hoping to buy a ring that was on sale for $999 original is $1999 for my...

refund

I have been trying to get my refund since December.. They have definitely received my returned package (which they acknowledge) I do not understand why they are always excuse...

unethical behaviour

Date of purchase-12/4/17 Date of attempted return- 1/10/18 Trans/Reg#: 128628/1 Store#: 1987 assoc#:103307 I came to Zales to purchase an engagement ring. Just so happen that...

custom men's ring

Dear Sir
I have a special order through Zale's store #1896, Harrisonburg VA. I had purchased 7 rings in the past for my son's and men I have mentored to have something to remember my by. But my ring had been repaired 4 times, but I had a lifetime warranty, thank God! Then I receive a letter from Zale's stating it was canceling my warranty? They would repair the ring that was in repair.
Then I was contacted by Paige the store manager of #1896 stating the ring was unrepairable and that I could order another ring comparable to the on in repair.
It has been more than 10 weeks and I have yet to receive my ring, I have contacted the store and customer service and I get the brush off and I was told the store had to handle this. It is very evident that the store manager is not getting any answers from the vendor and no support from corporate to make customers satisfied. I had heard this from my friends that Zale's has had a bad customer service record by for the many years I had not had a bad experience until now.
I would like to get my ring situation resolved and you will not need to worry about me anymore.

Roger Norrell
[protected]
124 Fairmont Dr.
Staunton, VA

ring, sizing, returns not credited,

I ordered my first wedding band for my husband for Christmas 2017. Received it no problems except for the fact that it didn't fit... Returned it asking for a refund to my paypal account. Ordered a second ring same one different size, received it no problem except 1. haven't received refund from first ring 2. It didn't fix either. Returned it asking for a refund. Stupid me decided to give you one more chance, but now that ring no longer available at the sales price and I wasn't paying what they wanted now and the correct size wasn't available. (Still haven't received refunds from rings 1 and 2). I know I should have given up by now but noooo I decided to give you one last try. I order ring #3 but it is totally different from the first 2 and it is suppose to be with a BLUE inner circle. I ordered it Dec. 14 with a delivery date 2 days later. On Dec. 22 after my several failed attempts of contacting customer service or any human I received an email at 2:37pm saying I will get my ring on Dec. 23. Ok fine then at 6:57pm the same day I receive another email saying you are deeply sorry but this ring is no longer available to me and here's a $200.00 e gift card to use either on line or at one of your stores for all my trouble. REALLY ZALES after all this do you really think I would do ANYTHING with this company again.. I mean come on I gave you 3 tries and you screwed up every one of them. And oh by the way ring #3 did arrive finally on Dec 23 as stated in your email, however guess what it wasn't right either... The blue inner circle is not only blue it also has purple, and yellow and something else. Can't remember what cause I'm so damn pissed I already put it back into the box and have it ready to return. And also still have not received any refunds for any of my returns and I failed to mention I have so far had to pay out of my own pocket a total of $61.37 in UPS and Fed-Ex fees to return the first 2 rings, and don't know yet what this 3rd ring will cost to send back. I have been doing business with Zales since 1977 and I have never ever had such horrible, problems and I have learned my lesson NO MORE!!!

untrustworthy

I bought a gold ring with a diamond (worth 10K approx.). All of a sudden it broke down even though I carefully wore it.
There was nothing else to do and I contacted Zales and asked them to replace or to repair it. They refused and said that instead of this they can give me a discount and I can buy something else. Isn't it a scam?
Why can't you just resolve my issue the way I want? I paid big money for this ring and I expect a good treatment. At least.

online ordering and lack of help

Signet jewelers is Zales and other companies and they don't help you at all. I should have read the reviews before ordering. They don't answer the phone for almost and hour. When...

ring sizing/ customer interaction

Unhelpful and terrible customer service. I dropped a ring off to be sized 3 weeks ago. When I dropped the ring off ( my engagement ring) I was excited and asked if I could pay for...

online service/customer service

I am a customer my name is Brendalee Rodriguez I've been having a problem with sales login because the account cross with a previous account and I am unable to login and view my...

my wedding ring

To whom it may concern, I wanted to share with you my experience this year with both the Zales Customer Service along with their jewelry repair services. On January 2, 2017 I...

paypal transaction onx283380u555784p

1___I will be mailing/returning Zales order #[protected] --(14K 20in 2.6 mm herringbone chain Item #2ADN4397/20 ([protected]) today.

2___Please refund PayPal Transaction ONX283380U555784P once received.

3___Chain is not what I was expecting and has a small kink and hasn't even been worn yet.

4___Thank You for your time and consideration

Marilyn Ferran

where is my ring?

Ok, in a nutshell.
I bought a rin from the Cherished Promise Collection, its parameters: 1/10 CT. T.W. Diamond Hearts Promise Ring in Sterling Silver and 10K Rose Gold, 270 dollars, 6.5. size. The order was placed on the 3rd of October.
Right after I ordered the ring I contacted customer service to figure out when it was going to be shipped and when it would arrive. I was said they would ship it on the next day. Cool.
Today is November, 8th.
I wonder where it is?

defective ring - customer service does not answer phones

On July 7, 2017 I placed an order on Zales.com for an Aquamarine Birthstone ring. On July 10th I received an email from then saying that my order is shipping - on the order...

2ct diamond bracelet 10k white gold

I hosted a Baby Shower at my house on May 20, 2017 with approximately 150 visitors.The last time I was wearing my bracelet was on the 19th of May, I placed it on my jewelry box...

customer service

The Seattle store gave me the wrong size and then said they would fix the issue months ago. Now, a month before my wedding they tell me to take it into the local store (I am...

wedding ring set

598300 I was married May 6th of this year. My wedding set is antique looking diamond/sterling silver/lab created White sapphire. The rings are beautiful and I get compliments every...

wedding trio

598300 I Arazis Llorens went to Strongsville mall zales store to returned my rings and I was told thatvI had to call customer service since I don't have the original receipt, I called...

unethical behaviour

I went on line to purchase three charms from their persona collection. Out of the three, I only received two and was told the third item was cancelled by jewellery dealer but did...

ring repair

598300 I had my diamond ring set completely restored. It was originally purchased in 2000! Needed to be soldered in two places and gold filed where it was thinning. Spent over $800 in...

online ordering

I had a complaint about the advertising of 2 day delivery, found out YES read the small print, ordered my mom ring for mother's day found out there a a 5-10 day processing, then I...

diamond fell out of ring on two separate purchases

I purchased a wedding set about 5 years ago, after I made this purchase about two weeks later the diamond fell out of my ring. I had to take the ring back to the store and leave...