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Diamonds International Customer Service


DI Online, Inc.

2305 NW 107th Ave Box 36
United States - 33172

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM

Diamonds International Complaints & Reviews

Diamonds International / pricing, unethical behavior.

Brendan Hayes on Sep 20, 2018

We were on a cruise and stopped in St Maarten. We went to the DI store as recommended by the onboard shopping advisors. The advisors were with us the entire time and helped my wife buy a bracelet and a ring. When we got back home we put the jewelry in the safe. We wanted it added to our...

Diamonds International / santa barbara golf and ocean club

Brenda Buchanan on Aug 14, 2018

We stayed at Santa Barbara on 21.07.18 for 8 days. The concierge telephone me at home and asked if we had any requests before we arrive. We requested firstly a sea view, second a balcony with loungers as my husband had just lost his sister to cancer and really did not want to be in...

Diamonds International / unethical behaviour

dmattstr on Jul 10, 2018

our cruise ship the Disney Dream sailed from Port Canaveral June 1st 2018 we sailed to Nassau Bahamas arriving there Sunday morning. while at sea we watched the on board TV, they had a nice show about Diamonds. I watched enthralled by the opportunity to buy Diamonds at a significantly discounted rate...

Diamonds International / return policy and interest free for a year.

Gary M. Miller on Jun 12, 2018

We stopped in to look at a diamond for my wife and all was going fine so far. Then we got the high pressure pitch to buy a bracelet and then earrings then a total we spent $20, 000 which was okay until I got home. I was planning to return the watch to the new york store. The sale...

Diamonds International / refund promised and false advertising!

GARO9714 on Jun 7, 2018

We stopped in to look at a diamond for my wife and all was going fine so far. Then we got the high pressure pitch to buy a bracelet and then earrings then a total we spent $20, 000 which was okay until I got home. I was planning to return the watch to the new york store. The sale...

Diamonds International / diamond ring quality and customer service

Reba Brown on May 6, 2018

I am writing with concerns over your customer service.. And quality of product.. I purchased a ring on a cruise for my anniversary. 3 month later it broke, it was sent back and fixed. Took almost 2 months.. We went on another cruise and I had every intention of up grading to the next size...

Diamonds International / fraud - statement of value does not match price on the invoice

Wandie on May 4, 2018

I made a purchase in st. Maarten at diamonds international for a bracelet. I spent a lot of time in the store and found myself rushing to get to my excursion and then after my excursion, spent time before getting back to the ship. Although I signed the invoice, it was signed in a rush to...

Diamonds International / poor quality jewelry and the company does not stand behind their products.

Lisa19681 on Mar 21, 2018

On a Disney Cruise I visited the St. Kitts Diamond International store and proceeded to buy over $2000 in jewelry .based on the recommendation of Disney's Diamond and gemstone consultant. Within six months of purchase all items are broken and due to poor design quality can not be repaired...

Diamonds International / tanzanite bracelet I was pressured to purchase

cdavis57 on Jan 22, 2018

On January 18, 2018, while visiting Costa Maya via the RC Liberty of the Seas, my friend and I went in to Diamonds International to just look around. My friend walked out spending 900.00 and myself, 199.00 on a tanzanite bracelet which I was pressured to purchase. I am not happy about thi...

Diamonds International / not diamond that was presented

D.N. Schewe on Jan 16, 2018

In November 2017, My wife and I went into the Diamonds International store in Cozumel while on a cruise. We saw a men's ring that had a blue diamond and loved it. The sales person, "known to us as"G", told us it was a BLUE DIAMOND. After some time we met the manager that told us it was a...

Diamonds International / diamond

david kimp on Dec 30, 2017

We went to diamonds international after the sales pitch on ship.the stone they sold me was not what asked for. I am not a jailer person but when return to states we found out stone was cloudy and full of what they call inclusions. I called diamonds international and a sales person named...

Diamonds International / tanzanite bracelet

Teresa Hare on Sep 16, 2017

I went into the Diamonds International store in Juneau, Alaska on September 7, 2017. I was on a Holland America Cruise. I have purchased jewelry from DI for 20 years and never had a problem. I went into store to buy Tanzanite earrings. I was shown everything but earrings. Sales person wa...

Diamonds International / rolex design/crown of light mens diamond ring - stone fell out

mountainman1418 on Sep 5, 2017

On our honeymoon cruise on Royal Caribbean, April 2016, we made purchases at Diamonds International. Of course the Royal Caribbean buying guide was at the store with us, and highly recommended D.I. Less than a year later, the diamond fell out of the setting. We were surprised but thing...

Diamonds International / .95 ct. emerald cut engagement ring

erink on Aug 15, 2017

We purchased a diamond ring from roatan diamonds international while on a cruise with royal caribbean cruise lines, everything that could go wrong did, from start to finish. First, the sales specialist was supposed to get the ring to us on the ship as it was being sized, 2 days later we...

Diamonds International / diamond ring

Jm814 on Jul 10, 2017

My fiancé and I just got back from a cruise. We purchased a ring from DI. We were leaning toward a smaller less expensive ring than we purchased. I felt like we were taken advantage of while we were there. The seller kept giving us "the local beer" and then talked us into the more expensive...

Diamonds International / earrings

debsdesign on Jul 6, 2017

Wanted to return the earrings, and filed disputes with credit card and nothing helped me, I could not get my money back after returning the diamond earrings. Stating no refunds only a store credit, what a major ripoff. Its called buyers remorse.. Beware of the small wordings on the back...

Diamonds International / crown of light

Caroline Vaughan Powell on Jul 5, 2017

Diamond purchase from Diamonds International Store # 953 in Grand Cayman on May 25, 2017. Carnival Cruise Line Ship Breeze (May21-28) My husband bought me a new wedding ring set on the day of our 21st wedding anniversary while on our vacation in Grand Cayman. We experienced some problem...

Diamonds International / a diamond ring

Radi on Jun 24, 2017

Dear sir madam We are customers of DI since 2007. We bought four rings between 2007, 2010 and now we bought 2 more rings June 23rd 2017 keywest. The manager said its 18k white gold ring. However after reading up on the ring today June 24th I realized it's only 14k. I then went to your in...

Diamonds International / ring

Lidia Goodfellow on May 29, 2017

I bought ring for $6, 000 and was hesustant about weight of it on my finger. I was told and reassured I could return it in 30 days .I called 2 days later and told them I couldn't adjust to it. Got run around that I could get store credit only as it states on back of receipt I was not...

Diamonds International / di twin band diamond ring

Angela Kay on May 14, 2017

Purchased a diamond ring in Dominica whilst on a Celebrity cruise. Mercedes the sales person couldn't have been friendlier, telling us about her recent wedding. We negotiated a good price, and after the ring was checked by manager, happily left the store. Then the fun started, on returning...