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Jewelry Television (JTV)
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Jewelry Television (JTV)
reviews & complaints

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85 complaints
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Jewelry Television (JTV) - Problem with billing

I ordered a pair of earring and they were supposed to take payments but didn't. I cancelled them and they said I wo0uld have the money back in24 to 48 hrs. I nebver got the earrings or the money 9in my account. The number is 171318860. Hoop earrings. I want my money in my account. This is not right! I have been dealing with JTV for many years and never had a problem.

Desired outcome: money back to my account

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Update by rhodeslinda
Jan 11, 2022 8:39 am

Please send my money

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P
4:33 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Jewelry Television (JTV) - Hosts

It is very upsetting that JTV hosts order whatever they want while presenting the jewelry. They even announce it in television and you can see them on their phones. Most of the hosts are "okay", but there are those few that irritate me and I have to stop watching. Jennifer rambles on about nothing and is constantly name dropping. She has to say the male presenters name at the beginning and sometimes at the end of her sentences. Kristen has an irritating high pitch voice that is difficult to listen to. Dawn can't complete a full sentence, Nikki is always "under the weather" or off. Melissa giggles like a hyena constantly and lies on the desk. I have no idea where Sharon is as she is always staring at the camera. I know that their jobs are difficult and I certainly would not want their job.

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O
Apr 25, 2022 2:54 pm

I adore pearls. Could not wait for the PWP show to air but after 8 years or so of listening to the same stories and the same "stuttering" for lack of a better word, I had to stop. If there was one show that the mention of Mikimoto, probably misspelled, was left out I didn't see it. I still love pearls but can't tolerate the repetitiveness or the constant fitting his story to match the mood. Maybe he could get new stories?

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D
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Replied
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Jewelry Television (JTV) - Champagne and diamond ring

The most I myself have ever paid for a ring. It's a champagne and diamond ring that I bought in Oct 2020. Two diamonds fell out, I have the extra coverage. Anyway I called a month ago to get an envelope and label to send it back to get it repaired. The lady in customer service was very nice and said it would be sent would take 5-7 days. Never received the envelope and it took almost 2wks. Now I'm skeptical to send it back. She told me to get it repaired would take like 5 days. This ring cost me almost 1000.00 that might not be a big thing but to me it is. This not the first time I've had problems with your jewelry. Even tho I love my ring I'm wondering if I should have my money back. I'm very disappointed with JTV the workmanship isn't that great. What do I do if the diamonds fall out again. Seriously thinking about not buying from JTV again .

Desired outcome: Maybe my money back

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M
6:09 pm
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Jewelry Television (JTV) - Order no. 164020586

I received my order (number above) today. When I attempted to put it on, it split. I normally order size 8 but because band was wide I ordered size 9. Do not feel I should pay $6.99 to return it. It is Sterling Silver Diamond Cut Band Ring.
Customer #8681338
Invoice # S54857329

I am a returning customer and have returned items in the past and have paid the $6.00 return fee. If this case, I feel strongly that I should not pay return fee.

Desired outcome: Want to return without charge.

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S
May 04, 2021 2:54 pm

Did you ask them if there would be a shipping charge before you came here to complain? Try calling them to resolve before just ranting here

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D
11:17 am

Jewelry Television (JTV) - Return on a product

Returned a ring to JTV using the enclosed return label provided. After a month I called to inquire as to why it had not been credited and was told it had not been received but since Covid hit it could be in the return warehouse. So far it is 6 month later and I am now receiving threatening letters that my credit will be affected if I do not pay 600 for a ring I returned. Spoke with several people and no resolution.

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J
8:26 pm
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Jewelry Television (JTV) - black opal from the honduras

A couple od days ago I watched jtv and saw one those fake hosts. Peddle a clack stone.. With tiny bittsy pieces of different colors,. She said this black opal from the honduras.. Ops hold it right there. There is no such thing. As black opal from hunduras. That country is so poor the never never have anything to mine. No gemstones or anything ever is mined...

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S
2:29 pm
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Jewelry Television (JTV) - the whole prosess the staff their incompateince to keep track of what their doing how they ta;lked to me and ripoped me off amd slandered me

I ordered on may 3 item number 143383078 for 599.99 5 flex pay of 119.99 something like that they took 127.98 for te payment and mess3ed up my account blaming me and were then cancled my order without telling me and then when I called to ask what was going on they charged me again but a highter price 137.48 apparently I was 24 cents short they sold my ring...

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M
4:55 pm
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Jewelry Television (JTV) - jtv is a rip off

I have bought several pieces from JTV. I've been happy with everything, except the jewelry doesn't really last, but it's relatively inexpensive. Recently, I wanted to replace a beautiful ring as the stones had fallen out. I had to buy a larger size, but when I received it, it was far too big. I immediately wrapped it all up, put in the package and sent it...

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S
10:45 am
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Jewelry Television (JTV) - 1.90ct moissanite fire platineve ring

This Platineve setting to hold a 1.90ct Moissanite is not durable. The stone fell out after only wearing the ring about 4 times. It is defective! I wanted my money back but this happened after the 30 day return policy. They only would replace the stone at no charge once. Very dissatisfied with this defective ring and will never order from them again!!!

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A
9:37 am
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Jewelry Television (JTV) - getting my money back for a returned necklace I didn't want after I sent a payment of 63.98

i ordered a neckless which was sent to me 06/02/18 then i made a payment that was credited to my then acct number 6219936000330828. it was credited for63.98 as well they credited the acct for119.99 which was on original invoice for pacage subtotal then jtv switched accts to synchroney with a new account nuimber of5046622103347066 thats when they zeroed the...

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T
10:26 pm
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Jewelry Television (JTV) - poor quality and terrible customer service

I purchased a ring for my wife she didn't have it a month before the Stones started falling out. I sent it in to be repaired and now a couple of months later the Stones are falling out again. jtv wants me to pay one third of what I paid for the ring to repair again. I should not be penalized for jewelers piss poor craftsmanship. I am going to make jtv my...

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J
11:35 am
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Jewelry Television (JTV) - set of 5 earrings

it thought this was a good deal; wish I never purchased. All I wanted was a set of earrings for my grand daughter. I am currently paying for something I never received. jtv is blaming post office but post office claims they never received item despite tracking. Regardless I am stuck in limbo paying. I have completed the complaint form the requested both...

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B
4:02 pm
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Jewelry Television (JTV) - late shipping

Ordered an item on 4/9 that I needed to wear to a funeral service on 4/21. Didn't receive a shipping notification until 4/17, and it wasn't shipped until 4/18. Why did it take so long to stick a label on the damn thing and mail it??! Bad customer service!! Please explain to me why it took so long, and what I should have done to make the shipping proce...

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S
10:51 am

Jewelry Television (JTV) - pear shaped blue topaz necklace

My valentines present was lost in the mail. According to UPS you often post electronic shipping notifications that are not attached to a physical package. UPS also said JTV also often claims to mail packages and never does. We either want the item or the money back, but you refuse to produce either one. My family orders several times a year and it's always a headache. This is going to be the last straw. Jtv contracts with UPS to be the exclusive provider with exchange that UPS carry the insurance on all the packages. this way JTV isn't paying the insurance premium or having to be responsible for lost packages. UPS will be paying us back not JTV and they may have never even sent the package. so it sounds like JTV got paid for the necklace from us. kept the necklace and blamed it on the shipping so UPS takes the insurance and never get investigated because its less than $100 bucks. You suck!

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ADVERTISIMENT
M
10:18 am
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Jewelry Television (JTV) - bella luce ring

My name is Gladys Meler customer id 1778920. I called to order a ring and the man that took my information said the card was denied. So I said good by and checked my bank and I had money to cover the ring so I called back and ordered the ring and it went through. My complaint is I was not told they would run it through again so now I have 2 rings. I also...

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S
10:35 am
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Jewelry Television (JTV) - refusing my order because of someone unrelated to me skipping out on bill yet they had same address when they created their account

I am a loyal customer. I’ve bought 5 or 6 rings and paid every one of them off. I attempted to order two rings on clearance early this week. I didn’t receive an email or phone call. I did see the charge pending on my credit card. I thought maybe there was an email issue. I logged onto my account. It did not show my order. I waited a day or so and I called...

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L
4:18 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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The company has left an official comment on the complaint.
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This review was chosen algorithmically as the most valued customer feedback.

Jewelry Television (JTV) - stealing money

jtv is not only known to rip of and scam costumers . jtv is also known for stealing money out of peoples credit cards. visa debit cards, a amount of $ 747.49 a whole wells fargo debit card account was emptied out by jtv and jtv costumer service . without the card holder having the faintest idea . till the bank got in contact with the card holder .knowing...

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C
10:38 am

Jewelry Television (JTV) - mystic (r) green topaz 10kt yellow gold stud earrings 2.66ctw

I placed this order (Order # 121187800) with the knowledge that the item was IN STOCK... I paid the extra money to have the item OVERNIGHTED so that I would not have to worry all week about it being on time. A couple days later when I checked the order status I was FURIOUS, the estimated delivery was 05/19/17... I placed the order 05/08/17 & PAID OVERNIGHT FEES how the hell does overnight = 10/11 days? So when I FINALLY got a hold of someone in customer service (through chat because apparently the phone lines are experiencing issues) they told me that "just because it says IN STOCK online online doesn’t mean we have it here, we sometimes have to get it from another warehouse & then we ship it out to you" WHAT? No where did it say that when I was placing my order that it was gonna take almost 2 weeks to get an OVERNIGHT order! Needless to say I was NOT happy about this, it is now the 2nd time JTV has screwed me over on an order & after the first time I told myself I would NOT do it again, but this was for a Mother's Day gift, something my mother really wanted so I gave it one more shot & you STILL BLEW IT! I will NEVER EVER order from this worthless company again & will tell anyone & everyone I know to NEVER order from here.

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B
6:46 pm

Jewelry Television (JTV) - african amethyst 3.03 ctw sterling silver ring

I had ordered a ring from JTV and when I received it, it was the wrong size.
Even though I waited too long to return it, the customer service people were so rude to me, I got transferred numerous times and they tried to make me look stupid as if to say I must have ordered it from some other place. I still had the ticket number which had some letters in it, I read the number so many times to different customer service agents and they still insisted that it wasn't their ring. So I went on my JTV account online and looked it up, sure enough the ring was there. I called again, got the same run around until finally a female customer service agent found when I had ordered it and it was past the 30 day return policy. I was a little disappointed about that but I don't like the way they treated me. Please be careful when dealing with this company.

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B
1:51 pm

Jewelry Television (JTV) - service

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a 260.00 loss for an item that I never received. This is very disappointing since this was something that did for myself after losing my husband a short time before. Be careful when ordering from this company.

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ADVERTISIMENT

Jewelry Television (JTV) contacts

Phone numbers

+1 865-692-6000 +1 865 692 6111 More phone numbers

Website

www.jtv.com
ADVERTISIMENT

Jewelry Television (JTV) representative

Jewelry Television
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