Jewelry Television (JTV)
reviews & complaints

I ordered a pair of earring and they were supposed to take payments but didn't. I cancelled them and they said I wo0uld have the money back in24 to 48 hrs. I nebver got the earrings or the money 9in my account. The number is 171318860. Hoop earrings. I want my money in my account. This is not right! I have been dealing with JTV for many years and never had a problem.

It is very upsetting that JTV hosts order whatever they want while presenting the jewelry. They even announce it in television and you can see them on their phones. Most of the hosts are "okay", but there are those few that irritate me and I have to stop watching. Jennifer rambles on about nothing and is constantly name dropping. She has to say the male presenters name at the beginning and sometimes at the end of her sentences. Kristen has an irritating high pitch voice that is difficult to listen to. Dawn can't complete a full sentence, Nikki is always "under the weather" or off. Melissa giggles like a hyena constantly and lies on the desk. I have no idea where Sharon is as she is always staring at the camera. I know that their jobs are difficult and I certainly would not want their job.

The most I myself have ever paid for a ring. It's a champagne and diamond ring that I bought in Oct 2020. Two diamonds fell out, I have the extra coverage. Anyway I called a month ago to get an envelope and label to send it back to get it repaired. The lady in customer service was very nice and said it would be sent would take 5-7 days. Never received the envelope and it took almost 2wks. Now I'm skeptical to send it back. She told me to get it repaired would take like 5 days. This ring cost me almost 1000.00 that might not be a big thing but to me it is. This not the first time I've had problems with your jewelry. Even tho I love my ring I'm wondering if I should have my money back. I'm very disappointed with JTV the workmanship isn't that great. What do I do if the diamonds fall out again. Seriously thinking about not buying from JTV again .

I received my order (number above) today. When I attempted to put it on, it split. I normally order size 8 but because band was wide I ordered size 9. Do not feel I should pay $6.99 to return it. It is Sterling Silver Diamond Cut Band Ring.
Customer #8681338
Invoice # S54857329

I am a returning customer and have returned items in the past and have paid the $6.00 return fee. If this case, I feel strongly that I should not pay return fee.

Returned a ring to JTV using the enclosed return label provided. After a month I called to inquire as to why it had not been credited and was told it had not been received but since Covid hit it could be in the return warehouse. So far it is 6 month later and I am now receiving threatening letters that my credit will be affected if I do not pay 600 for a ring I returned. Spoke with several people and no resolution.

My valentines present was lost in the mail. According to UPS you often post electronic shipping notifications that are not attached to a physical package. UPS also said JTV also often claims to mail packages and never does. We either want the item or the money back, but you refuse to produce either one. My family orders several times a year and it's always a headache. This is going to be the last straw. Jtv contracts with UPS to be the exclusive provider with exchange that UPS carry the insurance on all the packages. this way JTV isn't paying the insurance premium or having to be responsible for lost packages. UPS will be paying us back not JTV and they may have never even sent the package. so it sounds like JTV got paid for the necklace from us. kept the necklace and blamed it on the shipping so UPS takes the insurance and never get investigated because its less than $100 bucks. You suck!

I placed this order (Order # 121187800) with the knowledge that the item was IN STOCK... I paid the extra money to have the item OVERNIGHTED so that I would not have to worry all week about it being on time. A couple days later when I checked the order status I was FURIOUS, the estimated delivery was 05/19/17... I placed the order 05/08/17 & PAID OVERNIGHT FEES how the hell does overnight = 10/11 days? So when I FINALLY got a hold of someone in customer service (through chat because apparently the phone lines are experiencing issues) they told me that "just because it says IN STOCK online online doesn’t mean we have it here, we sometimes have to get it from another warehouse & then we ship it out to you" WHAT? No where did it say that when I was placing my order that it was gonna take almost 2 weeks to get an OVERNIGHT order! Needless to say I was NOT happy about this, it is now the 2nd time JTV has screwed me over on an order & after the first time I told myself I would NOT do it again, but this was for a Mother's Day gift, something my mother really wanted so I gave it one more shot & you STILL BLEW IT! I will NEVER EVER order from this worthless company again & will tell anyone & everyone I know to NEVER order from here.

I had ordered a ring from JTV and when I received it, it was the wrong size.
Even though I waited too long to return it, the customer service people were so rude to me, I got transferred numerous times and they tried to make me look stupid as if to say I must have ordered it from some other place. I still had the ticket number which had some letters in it, I read the number so many times to different customer service agents and they still insisted that it wasn't their ring. So I went on my JTV account online and looked it up, sure enough the ring was there. I called again, got the same run around until finally a female customer service agent found when I had ordered it and it was past the 30 day return policy. I was a little disappointed about that but I don't like the way they treated me. Please be careful when dealing with this company.

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a 260.00 loss for an item that I never received. This is very disappointing since this was something that did for myself after losing my husband a short time before. Be careful when ordering from this company.