Jewelry Television (JTV)
Customer Service: Phone, Email, Contacts

Jewelry Television is an online jewelry television network in the US.

You can contact JTC at +1 800 581 3002 and customercare@jtv.com

The company is located at 9600 Parkside Drive, Knoxville, TN 37922

JTV will issue the refund to the original method of payment. It may take between 30 to 60 days for the amount to appear on your account.

If you are not satisfied with your purchase you can return it within 30 days of the receipt.

You receive a return form together with your invoice.

Complete the form and add it to the return package.

Use the original packaging without the original shipping label.

Make sure the package is well secured and sealed with tape.

Orders under $999 should be shipped using the JTV Return Label by USPS.

Stick the label to the front of the package and take the package to the post office or drop it in the mailbox.

Orders over $999 have to be returned on your own.

Put the return address on the front of the package or address it to Customer Returns, 190 Hayfield Road, Knoxville, TN 37922, and take it to a courier for shipping.

Double-check with JTV as some items must be returned prepaid and insured via UPS, FedEx, or US Mail.

It depends on the weight, price, and destination delivery zip code of your order. Usually, JTV uses either USPS or UPS standard shipping to ship your package.

Jewelry Television has satisfactory ratings online and tries to resolve most of the complaints. Customer issues usually include customer service, item quality, shipping delays, and a long returns process.