Pure Gold Jewellers Logo

Pure Gold Jewellers

Having problems with Pure Gold Jewellers?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Pure Gold Jewellers Customer Service Contacts

+971 527 956 414 (Abu Dhabi Mall)
+971 527 952 730 (Gold Centre 'A', Dubai)
+971 527 954 131 (New Gold Souk, Dubai)
+971 527 954 622 (Deira City Centre - A, Dubai)
+971 527 954 093 (Meena Bazaar, Dubai)
+971 527 952 904 (Souk Madinat Jum, Dubai)
+971 527 953 782 (Mercato, Dubai)
+971 527 954 069 (Mall Of Emirates (D), Dubai)
+971 527 953 961 (Mall Of Emirates (G), Dubai)
+971 527 954 703 (Dubai Festival City, Dubai)
+971 527 954 372 (Dubai Mall, Dubai)
+971 527 954 678 (Mirdiff City Center, Dubai)
+971 527 954 480 (Karama Centre, Dubai)
+971 527 953 728 (City Center Shindagha, Dubai)
+971 527 957 128 (Sahara Centre, Sharjah)
+971 527 956 718 (Sahara Centre Kiosk, Sharjah)
+971 527 957 146 (Mega Mall, Sharjah)
+971 527 957 163 (Sharjah City Centre, Sharjah)
+971 527 956 046 (Abu Dhabi Mall Kiosk, Abu Dhabi)
+971 527 955 482 (Marina Mall, Abu Dhabi)
+971 527 955 401 (Al Wadha Mall, Al Wadha)
+971 527 956 387 (Deerfields Townsquare, Abu Dhabi)
+971 527 956 634 (Hamdan A, Abu Dhabi)
+971 24 456 448 (Hamdan Street B, Abu Dhabi)
+971 25 581 828 (Shangri- La (Qab), Abu Dhabi)
+971 26 670 533 (Khalidiya Mall, Khalidiya)
+971 25 832 154 (Bawabat Al Sharq Mall, Abu Dhabi)
+971 26 674 178 (Dalma Mall, Abu Dhabi)
+971 72 434 383 (Al Hamra Mall, Rak)
+971 92 236 500 (Fujairah City Centre, Fujairah)
+971 42 387 508 (Al Qusais, Dubai)
+971 42 826 388 (Burjuman Mall, Dubai)
+971 527 957 320 (Deira City Centre - B, Dubai)
+973 17 276 406 (Bahrain City Centre, Bahrain)
40th floor, Platinum Tower, Cluster I-2, JLT
Dubai
United Arab Emirates
Abu Dhabi Mall
Shop 11, Abu Dhabi Mall, Nadisiya A.d., Abu Dhabi, Abu Dhabi
 
Gold Centre 'B'
Shop G17,18, 67, 78 Gold Center Bldg, Deira, Dubai
 
New Gold Souk
Shop S01, Building R157, Al Ras – Deira, Dubai
 
Deira City Centre - A
Shop Gc002, First Floor, Deira City Centre, Deira, Dubai
 
Meena Bazaar
Shop 1,2,3,4 Meena Bazaar, Al Fahidi, Bur Dubai, Dubai

Souk Madinat Jum
Shop 101, 102 Smj, Jumeirah, Dubai

Mercato
Shop 4, Porto Vecchio Village Mercato, Jumeirah, Dubai

Mall Of Emirates (D)
Shop B03A, G/F Moe A , Opposite Of Carrefour, S.zayed Rd, Dubai
 
Mall Of Emirates (G)
Shop B28A, G/F Moe B, S.zayed Rd, Dubai
 
Dubai Festival City
Unit № Rc002, 1st Floor, Dubai Festival City, Deira, Dubai
 
Dubai Mall
Unit № Gs198 (New Store), Dubai Mall, Dubai
 
Mirdiff City Center
Unit № D012, G/F, Mirdiff City Center, Mirdiff, Dubai

Karama Centre
Shop 15 Karama Centre, Kuwait St, Karam, Dubai
 
City Center Shindagha
Unit № 16, Ground Floor City Centre Shindagha, Gubaiba, Bur Dubai
Dubai
 
Sahara Centre
Shop 140B, Sahara Center, Sharjah
 
Sahara Centre Kiosk
Kiosk In Place Of Paese, Ground Floor Sahara Centre, Sharjah
 
Mega Mall
Shop G04, G05, Megamall, Sharjah

Sharjah City Centre
Shop U41A, First Floor Sharjah City Centre, Sharjah
 
Gold Centre 'A'
Shop 45, 46 Gold Center Bldg – Deira, Dubai

Abu Dhabi Mall Kiosk
Kiosk № N2, Abu Dhabi Mall, Abu Dhabi
 
Marina Mall
Shop Gp5, G/F, Marina Mall (Phase Ii)A.d., Abu Dhabi

Al Wadha Mall
Shop Gf-119, G/F, Al Wahda Mall, Al Wahda

Deerfields Townsquare
Shop 240-Hypermarket Level, Deerfields Townsquare Shopping Centre
Abu Dhabi

Rolla Store
Unit 1 And 2 At Rolla Meydan Bldg, Rolla St.sharjah Uae, Sharjah

Hamdan A
Shop № 13 And 14, Al Hallami Cntr Hamdan St., Abu Dhabi, Hamdan 
 
Hamdan Street B
Unit № Oby 2-3, Hamdan Street, Abu Dhabi, Hamdan 
 
Shangri- La (Qab)
Shop № F16, Qaryat Al Beri, Shangri- La, Abu Dhabi, Abu Dhabi

Khalidiya Mall
Shop № 164 Khalidiya Mall, Abu Dhabi, Khalidiya

Bawabat Al Sharq Mall
Shop № Ra 006, Bawabat Al Sharq, Abu Dhabi
 
Dalma Mall
Ff025A, Dalma Mall, Musaffah Abu Dhabi

Al Ain Mall
Shop S57, Al Ain Mall, Al Ain
 
Al Hamra Mall
Shop № Gf-54, Al Hamra Mall, Rak

Manar Mall
Unit № Gf 55 Ground Floor Manar Mall Phase 2, Rak

Fujairah City Centre
Shop № G030, Fujairah City Centre, Fujairah

Al Qusais
Shop № 11, Bin Lootah Building, Al Qusais, Dubai
 
Burjuman Mall
1st Floor, Burjuman Center, Dubai
 
Deira City Centre - B
Deira, Dubai, United Arab Emirates 

Bahrain City Centre
T23, 1st Floor, Bahrain, Bahrain

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pure Gold Jewellers Customer Service. Initial Pure Gold Jewellers complaints should be directed to their team directly. You can find contact details for Pure Gold Jewellers above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Pure Gold Jewellers. Discuss the issues you have had with Pure Gold Jewellers and work with their customer service team to find a resolution.

Complaints & Reviews

Pure Gold JewellersService

I have purchased a half carat ring last october at puregold yas mall. And the people there are very accomodating and their services were OUTSTANDING. SO, I am satisfied with how puregold staff assisted me. I went to PUREGOLD MARINA MALL today January 1, 2020 at 6:15pm to buy diamond earrings. But the WOMANs service was not at all good. She was so rude and she didnt approach me to offer her assistance. She even mentioned "these are diamonds" as if i dont know. She told me the price and bangs the calculator. As if i dont have th3 decency to buy. She should be in a training on how to deal with customers

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Pure Gold JewellersDiamond jewellery exchange

    I purchased a diamond jewellery worth 6000 aed from pure gold their invoice says life time exchange possible against same even while selling they promised that.
    I am getting married so i wanted to change the same for new i sent for evaluation the same product after 2 months of chasing them they say they cant find the invoice in the system so they cant exchange it
    I have submitted original invoice with the certificates and product
    Very disappointed and feel cheated for the amount

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Pure Gold Jewellersgold ring

      I buy a gold ring from your duty free Abu Dhabi shop but I think it was not up to the market or any other rate around the world.
      I was surprised when I check online the rate . I was in a hurry to caught my next flight.
      So I don't realized because I believe in the duty free shops in airport.
      Sorry but I am really sad after that experience.
      Please check into the matter and let me know.

      gold ring

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Oct 05, 2019

        Pure Gold Jewellers — false advertising

        I purchased a ring on 05th October, and noticed after I parted with the payment, that there was an offer...

        Sep 25, 2019

        Pure Gold Jewellers — diamond bracelet

        Hi there On the 7th September I purchased a Diamond tennis bracelet from your store at the Gold Souk in...

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free

        Pure Gold Jewellersunavailability of receipt copy

        Dear Team,
        I have been trying to get a receipt for my ring that was purchased from pure gold Kiosk in Sahara Center. It's been over a month since I've contacted your Sahara branch. They refuse to get back to me on the same.
        Attached is a picture of the ring and the certificate for the same.
        Kindly contact me on [protected]. I am highly displeased by your after sales services. Kindly try to turn this experience around so I can continue to be a patron of your brand. Please note the number registered for the bill is [protected] registered to Neil George. And many purchases were made under this registration.
        Thanking you,
        Elige Botros

        unavailability of receipt copy
        unavailability of receipt copy
        unavailability of receipt copy

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Apr 04, 2019

          Pure Gold Jewellers — rude indian staff

          i was in the store of puregold city center suhar yesterday the indian guy assist me...im looking for diamond...

          Pure Gold Jewellers — service and behavior of the sales person in dubai mall branch

          Dear M/s Puregold, Good Day. I am writing to complain my experience about the service and the quality of...

          Pure Gold Jewellers — purchased gold chain - pure gold charged extremely high

          Hi, I purchased a gold chain and a ring from Abu Dhabi Airport's Pure Gold store. They charged me ~700...

          Pure Gold Jewellerspurchase online

          I ordered online and received my order of a pendant theres a promo only if u order you will receive a chainwith pearl and diamond. As i received it im so dissappointed that it is only a big pearl and silver chain it is different on the said promotion online. Please call me im in dubai or email me. If i can return back the free and change it. please make action about it.
          Email me at [protected]@yahoo.com

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Pure Gold Jewellers — guest experience in the store

            Dear team, My wife visited the store in mirdif city centre on 2/5/2018 and was insulted by one of the staff...

            Pure Gold Jewellers — for diamond and gold products

            Hello this is Santhosh from sharjah rolla pure gold jewellers. 04.05.2018 I purchased a diamond jevels with...

            Sharjah

            Pure Gold Jewellers — puregold al hamra mall

            I bought gold and gave them for repair at the same time but they say they do not have any jewelry and they...

            Pure Gold Jewellers — hiring issues

            Hello Sir/Mam, My name is Himanshu Kaushik, i got an interview call from your Head office in JLT cluster I...

            Dubai

            Pure Gold Jewellers — a gold chain

            Hello, I bought a gold chain from your one of the outlets at Changi airport Singapore a couple of month...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Abu Dhabi duty free pure gold jewellers — Charged incorrectly for a prouduct

            Hi, I brought a 20g gold bar, at abu dhabi duty free pure gold shop. The sales man told me he was charging...

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.