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Pure Gold Jewellers Customer Service Phone, Email, Contacts

Pure Gold Jewellers
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4.7 1 Review 37 Complaints
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Pure Gold Jewellers Reviews 38

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Pure Gold Jewellers They charge me extra $830 US

They chage me $830US and when i realise after 10 minutes i went back but there manager says we can't take back. We don't have have any authority and which type of manager they have i email them and they just making me go round and round on email they want me to send gold back from Australia that is not possible I told them this thing again and again but they don't care.

Why didn’t your manager take gold back at store when I was there for 12+ hrs at Abu Dhabi airport I told him take the gold back he admit he miss lead us and sale gold for extra $$$ but he doesn’t have authority to take gold back.

Recommendation: Naver buy any thing from them are doing fraud with every one.

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Update by shagufta farid

Your company is [censored] keep telling me to take 15% back why i will go that i am not happy with that i will put that video on very social media because you guys are keep taking people money and meking them fool if you want solve then give my money back and don't tell me to remove this post i want remove untill i get my money back

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Annie786
Melbourne, AU
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You guys keep letting me to take 15% of what i paid give you guys charge me 50% extra that day gold price was AED 225 your manager chage me AED 425 and you want me take only 15% not i am happy to take give my money back 40% what i paid and i will remove this post but if you can't help me i am not removing anything.

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Pure Gold Jewellers Complaints 37

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Pure Gold Jewellers Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra

On 16 June 2024 while I was at Abu Dhabi airport I decided to roam a little and came the Pure Gold shop. While looking for jewelry when I asked the salesman about the rate of 22carat gold he told it is Near to 6200 in INR. He conveyed to me this value in INR as I am an Indian. Thinking of it as a good deal I bought some selected jewelry. After buying when I sat down and did the calculations I found out that they have charges me near to 200% of the current rate of the day which he had told me. When I went back to them and asked them about the scam, they told me they only charged what was written. Then I asked why didn’t they tell me the exact pricing properly, they said nothing. Then I asked them to return the item and give me a a refund, they told me they can’t do that as bill is made already. Then I showed them that they have misspelled my name in the bill, to which they replied it is not an issue and only invoice number matters and asked me to raise a complaint.

Claimed loss: 1250 USD which they charged me extra

Desired outcome: Pure Gold Company to provide me the refund of extra amount they charged or to arrange to return the item and refund in full.

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Pure Gold Jewellers Pure Gold charged me extra AED 5575 (usd 1519)

I bought chain necklace and bracelet from Pure Gold in Abu Dhabi Airport. I realized they charged me double than the actual gold price when I was about to board to flight. They charge me extra AED 5575 (usd 1519) and when I called them they said that they can not do anything and dont have any authority, and they asked me to raise a complaint to their customer service. The customer service is also not responded. How come they sell gold higher than market price. I want them to refund it fully since it is kind of scam/fraud. Also, it is not mentioned the making charges, so basically you just increase the price by ourselves.

Claimed loss: 5575 AED

Desired outcome: Refund AED 5575

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Update by Tety
Jun 12, 2024 8:01 am EDT

Hi,

I am really disappointed with their response and how they do such fraudulent scams with their customer. I want a full refund immediately. They said that this is a unique design, but they did not provide a complete breakdown of gold price per kq and making charges. In case of no appropriate action, I shall reach out to the appropriate authority in UAE and Indonesia. Stop doing such scams with your customer.

Update by Tety
Jun 10, 2024 3:13 am EDT

Hi,

I have sent email to customercare@pugold.com but have not received any reply.

Please respond it as soon as possible.

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Pure Gold Jewellers Changed me an extra 699 euros?

Hi, on my flight from India to Abu Dhabi, I purchased a diamond pendant from pure gold and because I wasn't able to connect to the Internet, I asked them what the conversion price was. The pendent was 1399 and I assumed they just charged me for the pendant ( around 520+euros) and the chain, but turns out they charged me an extra 699 euros on it. And I don't know why?. Even with the VAT, or taxes nothing accounts to 50% increase of bill in mu purchase. I feel cheated and really Disappointed as i believed the sales people to be trustworthy enough. I need my money back.

Desired outcome: Need my refund or the amount of 699 AED

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Is Pure Gold Jewellers Legit?

Pure Gold Jewellers earns a trustworthiness rating of 98%

Highly recommended, but caution will not hurt.

Our conclusion: Pure Gold Jewellers stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Pure Gold Jewellers's reputation as a trustworthy leader in their field. Customers can rely on Pure Gold Jewellers's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Pure Gold Jewellers. The company provides a physical address, 34 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pure Gold Jewellers resolved 91% of 37 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

The age of Pure Gold Jewellers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pugold.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pugold.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pugold.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for pugold.com on popular sites. Be cautious and do additional research. Look for information about the Pure Gold Jewellers and be careful with personal information or transactions.
  • Pugold.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pugold.com may offer a niche product or service that is only of interest to a smaller audience.
  • Pure Gold Jewellers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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I hope this email finds you well. I recently made a purchase of two gold chains at the Pure Gold store located in Abu Dhabi Airport. Unfortunately, I am writing to express my dissatisfaction and disappointment with the entire purchasing experience. Upon closer inspection, I discovered discrepancies in the information provided to me -> The salesperson...

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On 12th November 2023 I purchased a gold bracelet in Abu Dhabi International airport from Pure Gold (ABU DHABI DUTY FREE KIOSK T3). The salesman told me that its weight is 11.5 gm and the price told by him seemed ok to me and I paid 2689 AED by my credit card from India. At that time I was not given invoice, the salesman asked my email id and told me that...

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Pure Gold Jewellers Refund issue

I bought a diamond ring on 11th of October 2023 and a day right after my purchase I changed my mind and wanted to get another item with lower amount so they said no you can’t if you wanted to change then it has to be with the same amount of money.

I was told by the sales team in Ajman City Center Store that if it is not used then I can refund 100% and based on this I told them I want to refund, the company deducted 30% of the amount although I didn’t use the ring and it was brand new with the same packaging.

Desired outcome: To refund the 30%

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Update by Amir sabry
Dec 01, 2023 10:38 pm EST

I refunded the 30% thank you so much for your understanding.

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On 9th Oct'23 I purchased a wristlet in Abu Dhabi International airport from Pure Gold Company. The salesman told me that its weight is 12.5 gm and the price told by him seemed ok to me and I paid 3299 Dirham by my debit cards from India. I was a wheelchair passenger and I purchased at around 7-15 pm whereas my flight was at 9 pm. So I did not check weight...

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Pure Gold Jewellers Necklace overcharged and also less weight

This is regarding the Pure Gold Jewelers in Abu Dhabi airport Terminal 1. Where I was travelling to Canada via Abu dhabi and purchased a necklace which is of less weight but overcharged finally. I visited the store on 8th October 2023 around 7.36AM and selected and item and meanwhile the announcement has been given for my flight and the sales lady saw my rush moment and said she will email my receipt.

Then i paid the amount said and came home later i saw i was charged 5989 AED for 10gms 21K gold.Later i mailed them for invoice and they have sent me a fraud invoice where there is no weight, karat, signatures etc. Please go through the issue and do the needful for me.

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Pure Gold Jewellers About earring purchase in Abu Dhabhi Airport

On October 6 2023,i bought earrings on Abu Dhabhi Airport. The shopkeeper sold us the product stating 9.5 + grams (by seeing the label). But in reality today after checking, it is just 4.7 grams (but we paid 679 euros) and we were purely fooled. Additionally he stated that, he will be send invoice in E-mail. But even still awaiting for the invoice from the team in email.

I would like to know,how to return this product. I am seriously dissatisfied with the product and looking for your support or refund as soon as possible.

I am skeptical about the quality of product now...

Did anyone found a solution with this retailer...?

Desired outcome: Looking for refund of money...!!

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Update by Vignesh G
Nov 13, 2023 12:06 am EST

PU Gold has contacted me and trying to resolve my issue and do the needful. But, since my return trip back to Germany is in 2024, will update the status accordingly.

They are reachable in their official email address , write to them for your issues...

Thanka and regards,

Vignesh

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On 28/8/2022 I bought jewellery at terminal 3 Abu Dhabi international airport, which is known by the name of "Pure gold Jewellers". I was lied to about the purity and the weight of the gold. I was also insisted on paying using my bank card since I wanted to pay by cash. The sales person did not provide me with the invoice at the same time, instead told me...

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Pure Gold Jewellers Over charging and not giving invoice

I have been charged a lot for buying 40 grams of gold - which is the advised amount to buy duty-free from Pure Gold Jewellery.

They didn't still email me the invoice and there are a lot of Google reviews and complaints against them. I was not aware since I wanted to get my connecting flight.

I have raised a dispute about the transaction. I have been a sincere and loyal customer and I have been scammed seriously for over 22800 AED. Please help me out.

They refused to give me a receipt and invoice.

Desired outcome: I would like my invoice mailed for 40 grams and refund the rest of the amount

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Update by Complainant1282
Sep 20, 2023 11:58 am EDT

I ended up paying 20000+AED for jewelry worth 10000AED in Terminal 3, Abu Dhabi.

They offered me a 15% refund without acceptance of fault. I wrote to them saying that I wanted to return it and need a full refund. They accepted my request.

I flew back to UAE, returned it immediately, and got the full refund in 5 business days.

You need to call their customer care number from a local UAE phone number. Otherwise, they may not respond.

The shop is mentioned as "fine jewelry" and they add in hefty making charges, hence the inflated price at airports and even their stores in other malls in Dubai.

Hope this message helps you.

Update by Complainant1282
Sep 07, 2023 11:44 pm EDT

I have requested a full refund on the return of the products.

Resolved

I ended up paying 20000+AED for jewelry worth 10000AED in Terminal 3, Abu Dhabi.
They offered me a 15% refund without acceptance of fault. I wrote to them saying that I wanted to return it and need a full refund. They accepted my request.
I flew back to UAE, returned it immediately, and got the full refund in 5 business days.
You need to call their customer care number from a local UAE phone number. Otherwise, they may not respond.
The shop is mentioned as "fine jewelry" and they add in hefty making charges, hence the inflated price at airports and even their stores in other malls in Dubai.

Hope this message helps you.

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Pure Gold Jewellers Incorrect weight & charged double times

Good morning Sir,

I had purchased 2 bangles from Pure Gold shop,Duty free shop,Terminal 3,inAbu Dhabi international airport on 9.8.23 I paid AED 11848 for it.They told 43 grams and no taxes & charges.I asked purchased invoice copy and they sent it to my email. I was very shocked, it shows only 21.6 grams total weight and charged 11848 AED.How did they calculate? The purchasrd invoice copy is attached for your reference. I am aged lady 63 years old and suffers lot of health issues.Now I am mentally disturbed.Please help me and to refund the balance amount to my Gpay Account .Phone number is

+[protected] JAYANTHI. Thanking you sir

With regards

Jayanthi

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Update by GopalJayanthi
Sep 20, 2023 7:49 am EDT

Hi

Thanks for your feedback. Only I got 15% refund.What about remaining 85% ,But I was cheated heavily and hospitalized because of mental pressure by them.They will face it in future.

Update by GopalJayanthi
Sep 17, 2023 11:57 pm EDT

Purchase invoice is 11848 AED

21.6 gram gold cost is 4665 AED

Refund is 1725 Aed

Balance is AED 5458

Are you shamed to claim over gold cost and developing your shop in the cheap & cheating way.Instead of this way you ask tips from customers

So you will send the breakup details and refund 5458 AED

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S-neil
, GB
Sep 20, 2023 6:47 am EDT

Hi

did you get refund? I would appreciate your feedback. Thank you.

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Pure Gold Jewellers I'm complaining the necklace

I purchased a necklace last July 30, 2023 worth 3,000 dirhams in Pure Gold Al Wahda Mall. The next day (July 31,2023) I change the item but I purchased another earing just to allow for exchange. But suddenly my mother change her mind that she wants again the first design I buy. Then I ask the sales person if its possible to exchange again since the necklaces is never used and in original package, but they refused and they said its company policy. I understand that but I noticed that the receipt is not included the weight of the gold. Today August 1,2023 I emailed the customer service of Pure Gold but refused to help me to exchange the item because they said exchange only once. I don't understand their policy coz its not written there that can exchange once only. In their policy said that within 7 days can exchange. Someone please help me for this matter.

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Pure Gold Jewellers Incorrect weight and charged wrong and double

I purchased the following bracelet from terminal -3 Abudhabi airport on 13/07/23 at 21:18

I attach the picture of the invoice ( payment slip from the card machine) and the picture of the said bracelet .

I was assured by your representative that I will be emailed an invoice on my email address which I provided but it is very un-professional that I have not been sent any invoice and hence proof of my purchase and weight of 1tola bracelet which I paid using my UK Halifax debit card ( worth £ 10555 pounds = 4999 AED . I requested twice and even went back to the store at the airport, but was assured that I will be emailed the said receipt. I could not go back the third time as my flight had to leave ! I have been scammed and I want a refund. I have been charged nearly double !

Desired outcome: Refund of the overcharged amount.

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kumaruk
frankfurt, DE
Oct 04, 2023 9:48 am EDT
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Did you get any feedback on this ?

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Pure Gold Jewellers Wrong weight and incorrect price

This mail is regarding a complaint for lying about the weight of the gold, charging incorrectly at Pure Gold Duty Free abudhabi Terminal 3.

I made a gold purchase at Pure Gold Abudhabhi airport duty free shop on 6th july between 9 to 10pm.

Gold chain - weight told by sales person is 27gram

Gold bracelet - weight told by sales person is 20.5gram

Together I was charged 17280AED.

I got the bills after 2 days where weight was not mentioned and after requesting them to mention it weight was mentioned like

Chain -17gram

Bracelet - 14 gram

And I weighed it at my place and it is same as mentioned here (Chain -17gram

Bracelet - 14 gram)

I was lied about the weight and As you can see in the above receipt

I was charged more for mentioned weight.

If it includes tax and making charges also I dont think making charge and tax would be 100% of gold rate.

@PG-CustomerCare_

Is it a mistake from your side? Or the item bill is swapped?

I want the detailed information.

What was the gold rate on 6th July. 2023.

If you have added making charges what is that amount?

If you have added VAT or TAX what is that amount.

You can not simply say we cant give any information just per piece we sell like that.

If you are not cheating then provide all the information.

And also I dont know the name of the sales person But he was an Indian Mallu guy

From the receipt and time you can find I guess.

This is a clear fraud just lying about the weight and not sharing the bill on spot sharing later. Is it your strategy to cheat customers?

I need a clarification on this and Want solution for the fraud happened.

Desired outcome: Give back the extra amount you have collected lying wrong weight or take your product back and return my money.

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kumaruk
frankfurt, DE
Oct 04, 2023 10:25 am EDT
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what is the current status , did you get refund ?

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Heena12345678
Bengaluru, IN
Nov 01, 2023 9:59 am EDT
Replying to comment of kumaruk

Hello After sending a lot of emails they agreed to refund 15% of the total amount what i paid. Still its a loss for me.

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Pure Gold Jewellers Ring and Bracelet

Purchased a gold ring and gold bracelet from Pure Gold Abu Dhabi airport. The gold rate is 4times the market value. I requested immediate return and refund while I was at the airport within 30 minutes of my purchase. Initially they denied but later assured that if I email the customer care they will accept the return even if it takes more than a year. It has been only 3 days since my purchase. I want to return both the products for an entire refund. I have repeatedly emailed the customer care.

Desired outcome: Complete refund on the products. I will return both items.

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Update by Divya V jain
Jul 24, 2023 9:36 am EDT

Received refund.

(I had to pay for the delivery fees + any forex related charges)

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Niharika Mishra
, US
Jun 05, 2023 4:21 am EDT
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Hi Divya

Did you get the refund back?Even I have faced similar situation

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Archana Kri
chandler, US
May 09, 2023 8:48 pm EDT

Did you get a refund?

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Divya V jain
, US
May 09, 2023 10:55 pm EDT

Had to involve my credit card company and senior customer care at pure gold. Physically mailed the jewelry back to dubai. Awaiting refund.

customercare@pugold.com

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Heena12345678
Bengaluru, IN
Jul 12, 2023 10:31 am EDT

Same case here .

For me they said the wrong weight(47gram) .

And sent the bills after 2 days where weight is mentioned like 31gam.

Now they are not responding properly I have filled a complaint at contact@tamm.abudhabi

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Naresh N
, US
Jul 12, 2023 1:16 pm EDT

As I posted earlier I had same issue and I even returned the item at airport on my way back, they didn't even give a physical receipt but their customer care team acknowledged it but said they only refund after they evaluate the item but there was no communication later on for refund. I had to involve my credit card company and shared all the email communication and receipt I received(got it only after many days from purchase date and following up with them for couple of times).

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Heena12345678
Bengaluru, IN
Jul 13, 2023 6:17 am EDT
Replying to comment of Naresh N

This is a total fraud .

I have involved contact@tamm.abudhabi

In mail chain.

How can they allow such fraudulent shops in duty free airport.

As we know UAE has strict law..do we have any email id of govt authority where we can mail all these.

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Complainant1282
, US
Sep 08, 2023 2:50 am EDT
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Hi Divya,

Hope you are doing well.

I asked for a full refund from Pure Gold Jewellers. They say that the visa transaction cannot be reverted back. Did you share your bank details and wait for 2 weeks?

can you please share information on how you got a refund from Pure Gold Jewellers?

Any reply will be greatly appreciated.

Thanks,

Abinaya

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Pure Gold Jewellers Bracelet

I purchased a Gold bracelet at Pure Gold jewellers at Abu Dhabi airport Terminal 1 on 13th Nov 2022. I was told it would be 25 gms and was charged $1549.21 USD (5689 UAE dirham). I was told the receipt would be sent to my email as I was in a hurry to catch the connecting flight to chennai but didn't get the receipt. I have written twice to their customer service email till now and didnt get any response. Also I got the weight checked in India and it weighs just 13 grama which is not even close to 25 grams and they have charged me almost the double amount. This is totally fraud.

Desired outcome: I would like to get a refund of the money .

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Heena12345678
Bengaluru, IN
Jul 12, 2023 10:33 am EDT

Iam also facing the same issue

Let us complaint

contact@tamm.abudhabi

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S-neil
, GB
Sep 19, 2023 5:20 pm EDT

Tamm. Abudabhi cannot help because international airport doesn't under their jurisdiction.

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Pure Gold Jewellers 22k gold jewelry chain

Purchased the 22k neck chain on 11 July 2020 on my trip to Amsterdam (cost 1314 AED). Stored at my home until I returned to my wife in Bangkok on 24th Oct 2020. Very happy with the gift but unfortunately the lock did not work.

Stored again until we returned to Amsterdam together on 14 June 2022 (due to corona procedures) and passed by Abu Dhabi airport. Presented the chain to Pure Gold shop staff and we were informed that repair was not possible and they advised that it could be done in Netherlands with only adding a spring inside the lock.

Visit the Juwelshop in Vlaardingen and were informed that the lock COULD not be repaired and only be replaced. (cost 110 Euro). We were informed that the chain was very sensitive and to wear only on special ocasions (popcorn style). This information was new to us and I had never purchased it if had been informed by Pure Gold.

Very bad experience and service by Pure Gold and a good lesson learned to us.

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Pure Gold Jewellers Ear rings (studs)

I have purchased diamond ear rings from pure gold Abu Dhabi airport , it is such a scam. The studs won’t screw in and I am scared it will fall off when I wear them . They are absolutely useless to me

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Pure Gold Jewellers Gold Chain 24 Carot

Hi

We have purchased 24 C gold at Abudabi airport on 11-Mar-2022 and please find invoices attached.

For two items, we have paid AED16100 which is $4384 USD using Bofa account.

Items weights are

1) 15.880 grams

2) 14.60 grams

Grams $ $ Amount

15.88 62 984.56

14.61 62 905.82

Total 1890.38

even if you take marking charges and wastage it cannot be $4384. I Clearly see you guys have charged more when passengers are in a rush to catch the connecting flights.

Desired outcome: I have responded to them on 7th April 2022, till now there is no response

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H
Heena12345678
Bengaluru, IN
Jul 13, 2023 6:26 am EDT

Did you get a reply?

I am facing the same issue report to

contact@tamm.abudhabi

S
S
S-neil
, GB
Sep 05, 2023 5:51 pm EDT

I have been cheated same way and I waited to return the gold personally to get full refund but Its not been possible. They want me to send it by courier but I do not trust them. Iam in the process of reporting them and I also found same tamm. abudhabi. Just wondering what was the outcome?

Overview of Pure Gold Jewellers complaint handling

Pure Gold Jewellers reviews first appeared on Complaints Board on Apr 26, 2013. The latest review Pure Gold Shop at Abu Dhabi airport charged me 1300 USD extra was posted on Jun 16, 2024. The latest complaint Changed me an extra 699 euros? was resolved on Jan 28, 2024. Pure Gold Jewellers has an average consumer rating of 5 stars from 38 reviews. Pure Gold Jewellers has resolved 34 complaints.
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  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2024

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