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Jewel-Osco
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1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 488

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11:14 pm EST
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Jewel-Osco 3 issues described below, re: 1340 s Canal st.Chicago

Every week I buy Quinoa bread from Grace Baking.

It's totally aggravating to experience empty shelves 3 out of 5 trips. This is a popular item. Why can't you treat it as such with more consistent stocking.

By the way at 7am the morning you were also out of Organic half and half.

Wait time for check out. Today I shopped at the canal street location at 7am like I do every week. Considering Christmas this weekend and a bad storm approaching the city, you should have anticipated a heavy flow of shoppers.Instead There was only one cashier open which created a line with a wait of 30 to 45 minutes for check out.

Desired outcome: Desired outcome:More staffing for heavy traffic events.Consistent stocking of items.I wish I could attach the pictures I took of the disgruntled customers in line.

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8:55 am EST

Jewel-Osco App pricing not available to senior citizens

I am an 87-year-old citizen living on a fixed income. Jewel is the only grocery store in my town, so I shop there frequently. I look forward to the weekly food advertisements. In comparing prices, I feel discriminated against since I can’t afford a telephone with apps. I’m sure there are many people in my circumstances who look at your ads (for example, $.88 with app, otherwise $3.99) and feel the same discrimination as I do.

Perhaps you could provide a Senior ID such as a card or key chain tag so we can enjoy the same privileges as your other customers.

I look forward to your response so I can enjoy shopping at Jewel.

Sincerely,

Beverly Bach

112 Grace Lane

Fox River Grove, IL 60021

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6:24 pm EST
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Jewel-Osco Customer service

I was grocery shopping at this store around 2pm today (riding a wheelchair cart because I am disabled). An employee wearing a black Jewel's apron (who told me he was the Manager for that section when I asked) approached me as I was selecting packages of bacon from the store's usual breakfast meats display case. He told me to as go over to the center aisle display case to shop because there's bacon over there too.

This man had no idea that I intended to also purchase breakfast sausage which is located right next to the bacon. I asked why he wanted me to move, and said the center aisle is where you go "look through" the bacon. I told him that I had no idea that store had placed bacon there, and was shopping where I typically get my bacon from in the store.

He then told me that another customer had just bumped my cart. I replied that it's ok, and that customers carts sometimes do bump while shopping, plus, I had no idea that the customer was there because the he never requested that I move aside. I explained to him that people typically do say, "excuse me" to others to indicate they want to pass by. I told him it was rude for him to tell me to move and asked when did the store start having traffic directors in the aisles, and what he planned to do next week when the store really gets crowded days before Christmas?

I spent $280.96, my cashier was named Lagensis (she gave excellent customer service), and it was rude for that employee to tell me where to shop while I'm when the store, especially when the store wasn't crowded.

Desired outcome: Speak to that employee about his need to direct traffic in the store's aisles and remind him to deliver good Customer Service to all customers.

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6:29 pm EST
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Jewel-Osco Self service for excessive grocery purchase

Date of store visit was today, 12/15/2022 time: 7:30 am, location: 16625 W 159th St., Lockport, IL 60441.

My visit to the store had been early morning, however, necessary due to time restrictions required my 7:30 am store visit. Upon spending an hour or so gathering items off my shopping list, I had approached the check-out counters to find all of them closed except for one which happened to be the 15 items or less "express" lane. People were looking at me as if I were committing a serious "grocery offense" with my 40 plus items in my cart, so I was literally forced to use the "self-service" registers that I, on any given day, avoid due to my precious time having to learn a new skill".

I began swiping one at a time with a line forming behind me pressuring me to go faster and a store aid who apparently watching that we were not stealing or may need tutoring assistance. This is a disgrace to everyone who spends good money at Jewel"consistently"as I have in the past. We/I do not deserve the answers from the check-out aid that"... I was too early for shopping and that the store does not have check-out cashiers until later on in the morning..."which was an absurd excuse. I had to leave several items such as"produce items"and"bottle of Rum" needed for weekend because I do not have the time nor the patience to learn Jewel Foods check-out curriculum. I will have to travel a few more miles to the closest Meijer's Market for my larger shopping items in the future.

In the past I had let small things go regarding new baggers placing canned goods on my eggs, or one man in particular who was carrying on an extensive conversation with a young girl, knowing that the line was building behind me, but this morning was the limit of poor service by this store.

Desired outcome: Hire and pay checkers to remain working in your stores. Or, open up a full service check out register without item limits!

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9:01 am EST

Jewel-Osco Customer service desk people were lazy

I was looking for miso and when the customer service person asked me what it was she said check the Asian aisle. I told her I did and anyway I think it's supposed to be refrigerated. She asked the guy next to her who said to try the Asian aisle. When I said again that I did he finally called someone on a walkie who said to check the Asian aisle in front. That was actually the dumbest answer because that's where the pasta is. I went to a different store to buy it and when I got home I sent a complaint to Jewel (Eric [protected]) and their response was that they do have miso and I should have asked the manager. They also said they would talk to the store director to "make this right". When I wrote back asking how they're going to make it right when they didn't even ask me who the customer service people were, I didn't receive a response. I guess you don't really try to serve customers, you just hand out boilerplate platitudes.

Desired outcome: Tell me where in the store I can find miso and maybe don't put your laziest at the customer service desk.

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8:48 am EST

Jewel-Osco Lockport store overall

Hello,

I grew up shopping at Jewel and it's a good grocery store. I recently moved from Plano IL, to Lockport, IL and I thought you should know a few things about the Lockport store. Overall it's a clean organized store, but I noticed it doesn't stock many organic or clean items. It used to sell organic arugula when I first went there, but I don't see it anymore. It doesn't sell any Orchard Valley pastured items such as cream or cheese. There are probably other people who would purchase this if it were there.

In addition, I've been there in the afternoon and evening and the deli personnel are really kind of rude. I know dealing with the public is difficult, but they are not very pleasant and that made my husband not want to go back.

I found some of these issues in the Yorkville Jewel, so I went to try the WalMart in Plano, IL after not going there for about 6 years. It turned out that the WalMart had stocked things that I never thought they would so I made that a regular stop. Don't let this happen to your store.

Signed someone who works in the retail grocery industry

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11:11 am EST

Jewel-Osco Store manager

I would like to make a complaint about Nancy, the store manager at the 4660 W. Irving Pk, Chicago location. I had mistakenly left home without my wallet but with my checkbook as I went to a dental appt. I only realized it when I went to pay for my sandwich at a Subway but the person allowed my to punch in my cc info manually to pay for it. I then stopped at this Jewel to pick up flowers for a sick friend thinking I could do the same there or pay with a check. I picked out a bouquet that was $9.99 but the gal in floral spent 10 min rewrapping and making it look beautiful. Went to the service counter and explained the situation, asked if I could write a check, showed Nancy the name on my check matched my name on my cell phone info. She would not allow it, she could not make an executive decision to allow it for a measly $11! I was going to drive home to get my wallet and return but it was snowing heavily so I decided not to. Not only did she probably have to waste the bouquet and throw away as I never returned, but she lost a long time Jewel customer because of $11. It's hard to believe a little Subway sandwich shop would accommodate me but not the neighborhood Jewel store that I used to do my shopping at but will no longer :(

Desired outcome: I don't know if there is one but Nancy is not a good manager

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7:26 pm EST

Jewel-Osco Attire and attitude of Jewel cashier

Elmhurst store #3346, 10/31/2022 16:55: Cashier 'Hazel' was attired in a cleavage displaying, high leg cut 'bathing suit' type top (you know, the kind requiring 'bikini waxing'?) and a very low cut sort of skirt; and spent her time during our encounter discussing personal matters with her colleague ( the bagger) and repeatedly called me 'hon' or 'dude'. I have tired of waiting for help in retail outlets while a 'partner' or 'member' finished their personal cell phone calls, but a half-nude cashier is just one step over the line. I am not a prude, as part of the Woodstock generation, but work is work, and personal time is personal time. Also as a 10 year former Osco Pharmacist who always wore a crisp white shirt and tie, dress trousers and white company smock, never discussed personal matters in public and who made his personal calls during break times, I am appalled at what passes for employee public behavior.

Desired outcome: Require uniform work attire and no personal calls or discussions in front of the public (in English OR Spanish - Hablo Español, y Usted?). I will shop where y business is appreciated. Understad, dude?

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1:33 am EDT

Jewel-Osco Terrible quality control

Late this afternoon I purchased a $19.99 cake and a dozen roses from the Jewel store at Lincoln and Berteau in Chicago. Both were for my daughter's birthday, but when I placed the flowers in a vase upon returning home, over 100 petals immediately came raining down onto the counter. Clearly the flowers were old and nearing the end of their natural life. I returned them and the manager allowed me to do an exchange. My family and I then proceeded to celebrate my daughter's birthday, and when we cut into the cake I had bought, it was nearly inedible — completely dried out, stale and tasteless. It was a round "rainbow cake" with buttercream frosting, and never in my life have I purchased such a disappointing cake from a store. I don't know if the cake sat for weeks before being frosted, or was possibly frozen and then unfrozen, but it was disgusting. The quality control at this particular store is TERRIBLE and I rarely shop there anymore, because when I do there is almost always a problem. Fruit is often rotten at the time of purchase and it is not uncommon for products to be sold well past their sell-by date. Wing zings are almost always stale and old, and I have even purchased supposedly fresh meat that was already spoiled on the same day of purchase. Seriously, you need better quality control!

Desired outcome: I'll call the store tomorrow. I will likely return the cake for a refund, if only because there needs to be a consequence. This store used to be my "go-to" for groceries but over time I've been forced to find alternative options.

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8:47 pm EDT

Jewel-Osco Weekly ad the week of 10/19 thru 1025

On Friday October 21 at 6:30 pm

I tried purchasing this item.

The seafood section of the weekly

flyer had Waterfront Bistro Shrimp

26-30 ct. Cooked Shrimp

For $8.99 per lb. No where did it

specify that you had to purchase

2 lbs for that price. Also the price was

no where to be found in the

refrigerated case. Very deceptive

Advertising on the companies

part. Strive to make sure the ads

are more clearly marked, it would

make shopping more pleasant.

Desired outcome: I’ll let the company decide the outcome.Richard Augustyn1731 Pavilion Way, Unit 205Park Ridge, IL 60068

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4:01 pm EDT

Jewel-Osco Rude Grocery Pickup Attendant

On September 28th 2022 at 4:30pm I went to Jewel Osco (716 Ridge Rd, Munster Indiana) to pick a grocery order I ordered online. I don't know the guys name but the worker(tall black guy with glasses about 28 or 30 years old) was rude not answering questions I had and acting cold, then he took my cart and put it back for no reason when he already knew I needed it for my order. Thank you

Desired outcome: For workers to be trained to have better manners or be let go if they do not comply

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3:01 pm EDT
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Jewel-Osco Checkout/manager

I have been going to Jewel/ Osco store #303 for over 30 years. It’s only a few blocks away so it’s convenient but mediocre as a store. Today, 10/12/22 , I can’t even say mediocre…way understaffed, unkept shelves, expired products. I was checking out with a full weeks worth of groceries at 11 am only to find one register open and 7 customers waiting in line with carts full. This is not the first time. I also never get a bagger. I decided to self checkout and of course that was full due to one register open. When I started checking out..of course I ran out of room to place bags..the scanner stops until a clerk comes to clear it..which happened numerous times..plus she was the only one running customer service and self checkout! I know times are tough but we as the consumer have it the worst. We are paying your skyrocketing prices, insufficient staffing and poor product quality. Mainly, this is said of your Store #303 (Clarendon Hills store)When I complained and asked to speak to a manager, Pete) ..it took awhile and when he did appear ..he looked down shrugged and said sorry as he walked away. Unacceptable. What I’m looking for is corporate to finally send a competent manager. This store has been through many (as mentioned have been a customer for over 30 yrs) and never once has that store changed in a positive way. A good manager will take pride in his store and get things done. Hoping that your corporation will look into this and not ignore.

Respectfully , a soon to be Mariano’s customer.

Desired outcome: A better managed store with quality products.

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5:01 pm EDT

Jewel-Osco Security/Loss Prevention

On 10/07/2022 at 1224 S Wabash in Chicago Illinois, the security staff in JEWEL-OSCO called CPD and reported a fabricated story of an "armed robbery" involving customers within the store. According to CPD Jewel-Osco security contacted the police to report that two people attempted to take another customers book bag by force with a weapon. Jewel-Osco Security completely fabricated these events and therefore falsely reported a crime that never happened. CPD immediately stopped,handcuffed, and we were searched for a weapon when we left the store. Completely innocent we told CPD to go to Jewel-Osco cameras, located EVERYWHERE within the store, to see this never happened. After about 20 minutes we were un-handcuffed and allowed to leave. We were given incident tickets. The tickets state armed robbery as the the reason for investigation. We didn't deserve this and feel we were definitely targeted by SECURITY. I look forward to holding JEWEL-OSCO accountable for their actions.

Another JEWEL-OSCO employee,who is familiar to both of us, confirmed everything. These implications could have forever changed the course of our lives. SWB (shopping while black) JEWEL-OSCO needs to be exposed for the profiling and harassment of young black men who enter their store.

1224 S Wabash

Chicago, IL 60605

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7:51 pm EDT
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Jewel-Osco Sycamore Il - Meat Dept

In the cases they have raw chicken next to cooked shrimp. I told them about it over the weekend and the employees agreed it was not right.

There is no way to guarantee the chicken and shrimp will not be cross contaminated.

I returned today 10/6 and it was the same set up. I informed the cashier and once again she agreed it was a health issue.

Really need to assess your procedures. This could make people very sick or even cause death.

Joe

Desired outcome: Change your business practice and hire knowledgeable people to audit the stores. Also empower people to make decisions.

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4:08 pm EDT
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Jewel-Osco Front end manager

Barbara who runs the self-checkout during the day shift berated a sweet, defenseless young gentleman afflicted w/ special needs for God’s sake. He was in the bathroom cleaning the bathroom floor grout w/ a toothbrush she chastised him for apparently taking TOO long of a time according to the clock in her head. I was shocked and appalled to the day the least. She is repeat offender. Always has a snarky sarcastic comment for EVERYONE and a scowl on her face. As a liaison for one Warren Buffett want suspended immediately pending an internal investigation.

Berkshire Hathaway Home Services

Desired outcome: Ultimately termination

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7:31 pm EDT
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Jewel-Osco gift card

I purchased a Wayfair gift card in April 2022 at the Clinton Jewel Osco as a birthday gift for my boyfriend. When he went to use it about a month ago, he was told that it was not activated- when he spoke to someone at Wayfair. I brought it to the assistant manager of the Clinton store and he informed me that he had to call someone higher up or corporate to see what he should do about this. I had the card and also my American Express bill showing that I had bought this in April. The assistant manager got disconnected several times before finally being able to speak to someone about this. After all of this, I was told that there would have to be an investigation. The assistant manager took pictures of the my credit card bill and the card. This was over a week ago. Over the years, I have purchased many gift cards from this store and have never had a problem. I am very disappointed at how this has been handled. This card was for $150.00 which is a lot of money to me. Both myself and my boyfriend shop at your stores frequently. I would simply like a replacement card.

Thank you,

Barb DeHaven

[protected]

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11:17 am EDT
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Jewel-Osco Fresh produce

I have been going to the Jewel Osco (Store 3485) for 30 years. On my most recent trip on 9/13 I have to question if I will ever go back. I wanted to buy fresh produce and had to leave and go to Marriano's. Your produce department is a mess. You had only 10 tomatoes, which were so old, they should have been taken off the shelf. There were no strawberries (only organic), the zucchini was terrible and also should have been taken off the shelf, and there were no heads of cauliflower, only cut up heads. What has happened to this store?

Desired outcome: Have fresh produce.

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6:42 pm EDT

Jewel-Osco missed marked items, overcharged and customer service was rude

I was at store 224 today(09/08/22) at 15:59, My cashier was Stormy. I was overcharged for item I did not purchase. I went to customer service and went through my bill. Red and green grapes were in a bin marked ,99 They were put in the wrong bin, and I was charged 3.99 a pound for red and1.99 for green. An end cap had Downey marked for 8.99 and I was charged10.99. Cascade dishwasher pods were marked at 5.99 and I was charged 7.99 Jewel potato salad was marked 1.99 a pound and I was charged 3.83. I returned grapes, downey and cascade, Did not notice potato salad till now. I shop at this store once a week, and usually spend 200.00 I do not have time to go through my bill every single time. The gentleman at service counter was rude. I asked him about another item, and he said he would have to return everything and start over. I was never asked or did he offer to check where the signs were wrong or to replace items with sale price. I will be shopping elsewhere. I work 2 jobs, and don't have time to go through receipt item by item. 3 employees were just goofing around and there was only 2 registers open.

Desired outcome: I would like a gift card and some compensation. I, also, get all my medicine from this store.

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1:05 am EDT
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Jewel-Osco Security staff aggressive behavior unprofessionalism!!!

On 9/7/22 at 12:50 p.m., I entered jewel disco Marketplace located at 1224 S. Wabash, Chicago, IL 60606. In entrance lobby area there were three to four people in store doorway making it difficult for customers to enter store. A loud discussion was happening one man and the other four people. Upon observation there were two hispanic males, one Black female and one white male. I later learned the four people were store manager and security staff. I noticed how unprofessional and aggressive security staff was and decided to observe incident. I entered store to begin shopping. I was approached by male hispanic whom I later learned was named angel. He flashed a toy-cop badge and I stated " are you harassing me cause I witnessed your behavior!" " Stop harassing me while shopping!". I felt racially profiled and wanted to see manager. At self checkout I saw manager and requested his assistance. I wanted to know the name of aggressive hispanic security guard. He replied " angel". I wanted his last name, but manager refused, replied "that's all I'm going to give. No last name". Security guard angel started walking towards me in an aggressive manner and I talking very loud. I asked manager twice to get him away from me. I'm 66 years old and shouldn't be harassed by unprofessional staff. Does jewel disco only racially profiled Black People. Angel should be FIRED immediately!

Desired outcome: Angel who works security at store #3345 should be FIRED immediately and I want an apology from store manager Todd Mich!!

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1:23 pm EDT

Jewel-Osco Bag lady at jewels-osco

I’m a regular customer and it’s a racist profile with teenage/mid aged ladies. Not doing their job! Customer’s is always first don’t matter the color of there skin. We are equal and no discrimination on other race. As I approach the check out then She step away. The color of any other skin don’t make a difference it’s the way you treat people. Thy said love one another.I love this store my favorite place but you are hiring hatred in the store. Check out the bag ladies. Where’s the young men’s with carts or bagging? Please do better! It’s nice neighborhood and we don’t need to be messy!

Desired outcome: Please solve the issue!!

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Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Contact Jewel-Osco customer service

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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