375 S Randall Rd, South Elgin, IL, 60177, US
Sun 6:00 am - 12:00 am Working Hours
Sun:6:00 am - 12:00 am
Mon:6:00 am - 12:00 am
Tue:6:00 am - 12:00 am
Wed:6:00 am - 12:00 am
Thu:6:00 am - 12:00 am
Fri:6:00 am - 12:00 am
Sat:6:00 am - 12:00 am

Reviews and Complaints

Jewel-OscoUnethical behavior

Re: Pharmacist Barb Daniels
Osco Pharmacy, So. Elgin
McDonald & Randall Rd

My Family has been using this pharmacy for a few years to fill monthly prescription orders, at least every other month there is no inventory to fill the requests, we must wait 3 days to a week sometimes 2, and usually Ms. Daniels is the pharmacist we deal with, her attitude is completely dismissive, arrogant, rude and she genuinely talks down to us, rolls her eyes at our questions, and snaps rudely, and has even tossed a paper prescription back to us, stating 'We don't have this', before she even checked.
We have on more than one occasion left the store in tears. Every medication prescribed by a Dr. is just as important as the next, and requesting a script filled for a narcotic, antidepressants, or anti-anxiety meds seem to trigger this behavior in her.
It is difficult to understand why an order that has been filled there for a few years doesn't get included in the monthly order. We have had to take the order to Myers, Target and Walgreens and pay out of network fees because this medication is a daily requirement.
It is because of Ms. Daniels we will not be returning, as an autoimmune patient it is so important we have trust and a good relationship with our pharmacist as well as our Dr., and we unfortunately haven't found that with your company.
Thanks for your time
L. Stephenson

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