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So-called Jewel Osco "app" is too complicated to start to use and has poor instructions.
I registered for the "Jewel Osco" app today. I wanted to, somehow, use the weekly ad sheet to get a discount on Squirt soda. But the EXACT DETAILS of how to use the app and to get a discount are NOT AVAILABLE ANYWHERE! I wasted two hours of my life to try to use your system. I did get registered, but I can't figure out EXACTLY HOW TO GET A DISCOUNT ON THE ADVERTISED SODA!
No, don't bother to get back to me. Years ago, cutting out a paper coupon was never difficult and was not a bother and it worked. Your new system does not work for me. Someday, I may go back into your "app" and delete my name and password and other details. But not today. Your system is inane and non-transparent to a new user. And NO, I don't have the time to waste to try to work my way through the labyrinth that you call an app. It is a Quagmire.
Desired outcome: Make your system worth the effort - but not for me. I will FOREVER remember the insanely complicated app you've made and how useless it was.
Osco Drugs
Pharmacist was very unprofessional. Tried to get a prescription transferred from Walgreens to Osco. Pharmacist called Walgreens and Walgreens did not answer the phone. Suggested to the pharmacist to try at a less busy time. She said they will only try to transfer a prescription so many times. This situation was not my fault. Does that mean I do not get my medicine because they can’t get through? This situation was not my fault. Pharmacists are medical professionals but I am finding that they seldom act like one.
Customer service desk Arlington Hts
So this Arlington Heights customer service location the employee named, Jonis totally racial, profiled me when I went and asked about doing Western Union first of all when I walked up for employees were sitting there, yelling gagging gossiping about other employees, and did not stop and acknowledge the fact that I’m standing there waiting to get service a...
Read full review of Jewel-OscoThe manager
First off time you park and head towards the entrance you are harassed by solicitors and homeless people hanging around they ask for change or ask you do you need weed cigarettes or loud they pretty much escort you to the entrance once inside the carts are majority dysfunctional and the ones that work are full of trash you have to step over trash throughout...
Read full review of Jewel-OscoFalse accusations of theft
Date; 09/17/2023 Time: around 11 am to 1 pm while shopping in Jewel Osco located at 9424 S Pulaski Rd, Oak Lawn, IL 60453. One of the store butchers approach me and claim that i was stealing, the female employee demanded to search my cooling bags and person, I refused her request and left my products to be purchased in the shopping cart, leaving the store...
Read full review of Jewel-OscoSecurity
On the morning of September 8 2023 I was followed to the self checkout by two employees at the Lawrence and central location. I was followed from the freezer section to the self checkouts. Where the two continued to watch me scan each item behind me. One is bald and heavy set the other is smaller. They are not security. The taller man is actually the...
Read full review of Jewel-OscoPick up and Delivery
I live in a town home community where my address is repeated by street or place. I pay for the subscription service and have been waiting on a refund and a callback from a manger since july 30. My order was delivered to the wrong address. The picture doesn’t compare to the prior pictures on my account. The lack of accountability and service from Jewel is horrible. A manger should not take a month to return a call. Two escalated cases and no resolution or response from anyone.
Desired outcome: refund and a credit for the inconvenience
Deli department
I've been shopping at the wooddale jewel for years and never had a bad experience until recently. Tama that works in the deli dept did not want to wait on my order she seemed too busy and overwhelmed at the time. I said excuse me I'm sorry to bother you but could you please help take my order. She said to me out of anger and frustration hold on a second you...
Read full review of Jewel-OscoJewel app
I legit spent over $900 in groceries and I only get 10 play points in the app?! Are you serious! In hopes to get crappy coupons or be entered in a sweepstakes in which there’s no notifications of any winners…. Then why have the app for if no winners will be announced and your only get 10 game plays even when you spend almost $1000 in a day. What a waste need to go elsewhere
Store layout in certain locations
I noticed the Jewel store located in Kankakee, IL, (which is one of two major grocers in Kankakee) is set up much different than the one located in Bourbonnais, IL. The Jewel in Kankakee has Baked goods, cookies, soda, and chicken as soon as you enter the store. All fresh produce is at the back of the store. All of the grocery stores located in Bradley and...
Read full review of Jewel-OscoU coupons, app, customer service
I went to the Jewel in East Moline, Illinois. I attempted to clip the U coupons on the app on my phone, did not show up to clip. At check out asked about it and said needed the coupon. So I told them forget it. So came home tried again still didn’t show up. Used the app to connect to customer service. Agent said that the coupons end at 8am the last day of...
Read full review of Jewel-OscoRude customer service
I was at this Jewel 1069 N Roselle Rd, Hoffman Estates, IL 60169 Wanted to return a case of Ensure. The lady at the service desk said she I couldn't return anything over $5 without a receipt. I explained to her that I had bought it for my mom a month ago and then my Mom died - that's why I wanted to return it. I am literally crying in front of her. She...
Read full review of Jewel-OscoNot being able to use rx cards for discounts
At this pharmacy there is a new manager, short, long white hair. She has stopped all rx discount cards. When I talk to other pharm managers they cringe for some reason. She has us using the store discount plan (200). Which has doubled the price on some of my prescriptions. She also has the other pharmacists and techs lying to us, telling us our cards have expired when they haven't. They don't seem very happy about it. Because I have been shopping there for me and my deceased mother for approx 14 years and have always had very good service. They were always very helpful for anything the cutomer asked. I don't think she has the authority to make her own prices for us. It seems very dishonest for her to change prices to her own liking instead of going by company standards. A lot of us are retired and depend on any money we are able to save. Iam now in the process of finding another pharmacy that respects our use of rx cards to help lower prices. The thing that rubs me the wrong way is that she is making her staff lie to her valued customers and cheating us on the prices we pay. Which I think is so wrong in so many ways. I am hoping you can remedy this situation, because she is making her staff lie to us for her own ends. I believe she should just do the job she was hired to do and let corporate take care of the pricing that all the other stores abide by! My name is sandro wyatt, phone [protected] address 11 ash st. Carpentersville il 60110, e-mail [protected]@yahoo.com thank you very much for your time, it is greatly appreciated!
Desired outcome: i would like to see everything go back to normal before this ego maniac arrived, and stop CHEATING all of your faithful customers. i wrest my case. please help !!!
Delivery service
I recently used the delivery service and ended up having a good portion of my order missing. Now I double checked and noticed another item missing. My eggs arrived with 3 broken. The order was sitting on my porch in the hot sun with no call from the delivery person. I put in for a refund and have to wait 24-48 hours. I would rather have these items re-delivered with no charge for delivery.
Read full review of Jewel-Oscojewel app
I was at the Jewel store in Lisle and the app did not work. They needed to manually override the system to give me credit for the items I bought. Also you search doesn't work correctly on the app. Green Giant vegetables are on sale according to the Jewel ad but it does not come up in the search. Can someone in the tech department fix these issues. I am in...
Read full review of Jewel-Oscomy mix
I have not been able to sign in to my account in a month. [protected]@aol.com password bethany1, I have tried talking to your employee on the phone for almost one hour but all he had me do was keep trying to sign in. I have cleared my browser history and tried signing in as instructed over and over if this can not be fixed I will quite shopping at Jewel as i get no benefit from your weekly ads. and Butera is closer to me, By the way we have shopped at jewel for over 45 years, maybe time for a change. When I try to sigh in keep getting message experience technical problems try back later
Desired outcome: fix sign in problem
Delivery
Today I ordered through the jewel app. My order had lot of things missing and it only partially pick items and then just sent a reund request lower than what I paid for. I spent $74 and only got a few things and it won't let me go back to the order. This were substituted with out permission and at lower prices, leaving me paying triple for a substitute. I did not get my strawberries but charged. The gummy bears and eggs, were refunded at a lower price
Desired outcome: My refund for the price it was charged and my balance for the lower priced substituted items.
Service
At the Jewel Osco located on 95th and Pulaski in Oak Lawn The store director is a man Marty Keening who is too old to be very entitled to his job where he tells who to stay home and who can’t stay home when not feeling well, have a funeral, or any other important date etc. On October 15 2022 at 3:25pm I called the store director on the phone to ask if I...
Read full review of Jewel-OscoWorker; just for someone to talk to him.
Hi, As I was walking out of the Jewel (Lisle, Illinois) on 6-11-23 at around 11am, a special needs cart worker followed me to my car and started asking my 8 year old daughter all these questions: what is your name, where do you live, what school do you go to, etc. I told him to please leave and he just kept standing there persistent to ask her question...
Read full review of Jewel-Osco30-minute unpaid break
I have a child (16) who works at Jewel in Des Plaines, IL. She has had a couple shifts that are 8 hours and is not getting a 30-minute unpaid break. She is being told that she gets two 15 minutes breaks during her shift. By Illinois state law, she is required to receive an unpaid 30-minute break or a 20-minute rest period that is paid. This is my child'...
Read full review of Jewel-OscoOverview of Jewel-Osco complaint handling
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Jewel-Osco contacts
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Jewel-Osco phone numbers+1 (630) 948-6000+1 (630) 948-6000Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number Click down if you have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6000 phone number+1 (877) 276-9637+1 (877) 276-9637Click up if you have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number Click down if you have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (877) 276-9637 phone number+1 (630) 948-6068+1 (630) 948-6068Click up if you have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have successfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number Click down if you have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number 0 0 users reported that they have UNsuccessfully reached Jewel-Osco by calling +1 (630) 948-6068 phone number
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Jewel-Osco emailsdeliverysupport@jewelosco.com100%Confidence score: 100%Supportmaryfrances.trucco@jewelosco.com82%Confidence score: 82%
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Jewel-Osco address150 Pierce Road, Itasca, Illinois, 60143, United States
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