Booths reviews & complaints
Booths complaints 38
Booths - Mince Product which should have been reduced
Yesterday I called at Booths in Longton and purchased various items. Amongst these was a tray of Beef Mince which should have been reduced from £4 to £3 according to the sticker. On the electronic receipt which my wife receives she noticed this morning that I had been charged the full price. I have to say that this is not the first time this has happened. The reduction sticker had not been placed over the original bar code. In it's location the person who served me understandably would not have necessarily noticed it. The item has been frozen so I don't want to take it back to the store and I cannot visit the store today or tomorrow due to other commitments. To verify my purchase my Booths Card Number is 3167295 and the transaction number was [protected]. I have also attached two photo's showing the product. Can you credit the difference to our awards account?
Booths - Flowers
I received these flowers from a friend as a thank you. She brought them to me direct from purchasing at Booths in Kendal last Thursday, 19th August.
I cut the stems and used the flower food sachet but it was apparent by Sunday, just three days later that four of the iris stems were not even going to bloom and those that were already in bloom were dying. Attached is a photograph of the dead flowers.
This is a very poor product. I can't tell my friend as she is now in chemotherapy for cancer treatment and has enough to think about.
I am contactable at [protected]@yahoo.co.uk
Desired outcome: Replacement flowers or gift card equivalent.
Booths - Cafe
I wrote to you complaining about the service received at your fulwood store the complaint was acknowledged
I am writing to you again.as I would of expected some sort of response from you by now .ref to your chef refusing to cook egg on toast that was on the menu with no alternative or apology.I find this disgusting as Booths was a good family run business. If you don't give us a proper response I can assure you I will take matters further.we find this disgusting and so does everyone we tell most can't believe Booths have let things slip so badly especially considering other dinners were being served eggs .
Incident happened on 6 aug 21
We. Complained on the 7th
We received a animated reply only
Please can you respond by return. Mobile no if you need to speak 17 aug 21. [protected] Mr & Mrs Durr.
Booths - Till service
Tried to pay with a Scottish £20 note and was refused. The lady said this was policy brought in, in the last few months. Firstly we are only an hour from the border and there are other Booths stores closer to Scotland. Secondly we regularly shop in Booths and there has never been any signage to make people aware of this policy. Scottish notes have the same legal status as contact less payments so I struggle to understand the reasoning behind this policy.
Desired outcome: A change in policy/ signage to make people aware of this ridiculous policy
Booths - cafe
At approximately 13.30 today myself and my mother (who is in her 80s) visited the store for shopping this was fine no problems and lady on the till was lovely and very helpful
We decided to use the cafe and so I picked up a wet tray (all were wet) got my order sorted and was asked if i would like my soup when the lasagne came out i said yes please
When i got to the table where my mother was sitting if was full of dirty crockery pots etc so i had to place my tray on the seat nearly spilling my bottle and proceed to clear the table onto another dirty table one of a large number
After waiting for a long time my mothers lasagne finally arrived with her chips (which was very nice ) I waited then had to dash to the toilet and stand it quite a large queue and on my return the soup had still not arrived by this time my mother said you finish mine which I did then got up and walked over to the counter and explained the situation saying I would like a refund
This was refunded onto my mothers card
I then proceeded to the cigarette counter to see if it was customer services he got a gentleman to come and see me
I then explained what had happened and he took my details and said someone would contact me
I am still waiting for the call
Not happy at all with the service or lack of service recieved and the cleanliness leaves a lot to be desired
I appreciate the cafe and shop do get very busy in which case staff should be more attentive to the sitting/eating areas
Like I told the gentleman i let the clearing of the tables go bye the bye although not getting my order was sheer poor service
Booths - fine
18, Pages Hill,
The Old Station,
22 August 2019
PARKING PENALTY CHARGE 304120/612329
We have recently holidayed in Windermere.
I was outraged to find, on my return to London, a parking fine for £100 related to a stay in the car park at Booths Windermere on 6/8/2019 of 2 hours 51 minutes.
I have settled this fine with BPA today with a payment of £50.
During our time at Windermere we made purchases from Booths totalling £622 itemised below.
I have been shopping at Booths for more than 50 years.
On the date in question (6 August 2019) we were shopping in Booths, Windermere, as can be clearly seen from the payments made above (which were cleared on the following day).
Following our shopping we decided to stay in the cafe chatting with elderly and infirm relatives who could not meet us anywhere else.
I am not a regular and therefore did not understand that I needed to make special arrangements to stay beyond two hours in the car park, even though I was in Booths throughout the time in question.
I find the levying of a parking fine to penalised me for spending more than 2 hours in Booths totally unacceptable. I cannot believe that it is your intention to deter people from spending longer times at Booths under such special circumstances.
I understand that the parking fine has been levied by a separate company and is not directly the responsibility of Booths but, I am sure you will agree, that in this situation a mistake has been made at the cost of considerable goodwill to regular and loyal patrons.
I do hope that you can deal with this matter appropriately.
Dr Robin Howard
29-Jul-19 Purchase E H BOOTH AND CO WINDERMERE 223
29-Jul-19 Purchase 'E H BOOTH AND CO WINDERMERE 104.9
01-Aug-19 Purchase 'E H BOOTH AND CO KESWICK 128.97
05-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 99.19
07-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 58.19
07-Aug-19 Purchase 'E H BOOTH AND CO WINDERMERE 7.75
I came into the Keswick store today; Friday the 18/1/19, and bought a southern fried chicken sandwich and some vegetable crisps from yourselves and over the last hour or so I have been getting...Read full review
Booths - excess billing
Transaction #-[protected] (total Bill Amount pound 5.90
Booths Windermere on checkout 7 at 13.34 on Monday 24-09-2018
I bought one masala chai-171485 but have been billed for two.
Excess amount billed is pound 2.50
I am a tourist from India and will be in London till 09-10-2018
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