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Jennifer Convertibles
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Jennifer Convertibles complaints 55

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10:44 am EST
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Jennifer Convertibles awful company

I'm not going to spend a lot of time detailing my complaint. Fact is, we all have pretty much the same complaints. From the poor quality products sold at top dollar, to botched up deliveries, to not recieving the furniture we were sold (Bait and Switch tactics), to most importantly, the cruddy customer service. I have found, to my horror, that after the shocking dealings with these con-artists, that the main reason for their ability to stay in business is that all of these complaints have been dealt with in a small scale and only locally or individually. I'm pissed, and so are hundreds of other JC victims whose stories I've read on web sites like this one. I have been inspired to write everyone of these sites in hopes to inspire nation wide action against this retail virus. I'm not waiting or holding my breath for a call from some District Manager who is obviously not going to return our calls, and I'm sure as Hell not going to sit by and allow some 'Customer Service' rep to treat me or my family like dirt for doing business with them in the first place. The only reply I'm waiting for is from the company who owns most of the shopping malls in Maryland after I directed them to these web site and to the dirty way this company is doing business. I strongly encourage any one who is currently looking at an overpriced pile of junk in their living room that they have recently become married to, to take immediate action nation wide. Contact the BBB, Attorney General, FTC, the stores land lords and especially the media. This plague is operating nationally and so should our efforts to not only rectify our injustices but to prevent further victimizing by Jennifer Convertibles. The only reason I can see that so many victims around the country are dealing with the same problem, is because there is no public awareness of this problem. Most people, like myself, went to Google search engine and clicked right on their website not even seeing the ten pages or so of warnings from other victims just like you. These web sites are a great tool, but not enough by themselves. We need to stand up and remind these hoodlums who the retail world revolves around.

The Customer! I'm hoping to inspire at least a mass public awareness of these crooks. I want Jennifer Convertibles scams to be as well known as McDonalds sell hamburgers. I feel an informed public has the ability to shut this company down! If you are pissed too or have any ideas on how to put an end to the deception and the lies, please contact us at [protected]@comcast.net The further our stories spread, the less damage they can do!

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KatieBrew
Newbury Park, US
Jul 16, 2009 6:56 pm EDT

I'll make my comment short...You claim to have paid "top dollar" for Jennifer furniture. Where do you you usually shop?
K-Mart? Seems to me that these so called "con-artists" are providing better quality furniture than you are willing to pay for. Why complain?

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6:22 pm EST
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Jennifer Convertibles dishonest, disloyal and crooked

I went into JC (1231 Fulton Street) on Friday, December 12 to order a leather queen size sofa bed. At the time the order was placed this sofa was available and scheduled to be delivered on December 20. On December 20 at 12pm I called the store and spoke with Sheirll Maywright (the store manager) and he assured me that I was scheduled to have a delivery and should I not receive my delivery by 5pm to please give him a call and he'll follow-up. At 5pm I called to inform that I had not heard anything and my furniture had not been delivered, he told me he would call me back - and he did. When he called back, he informed me that the driver said the furniture had been damage (although he couldn't confirm how or what part of the furniture was damage). I told him that my husband and I would be down to look at another piece of furniture, he basically said that there wasn't anything in the store, but I could come and look around. Once we got there, of course there wasn't anything there close to what I ordered as he said. He called another store (Livingston Street), they had the same sofa (272 Oak leather blend) in clearance, the sofa was damage, but I could have it for a lower price if I wanted. So my husband and I dashed down to that store, to only get there and was told that the furniture had been sold moments before I came in. I spoke with Paul (General Manager) and he apologized for the inconvenience and said that he would get back to me on Monday to see if there was something he could do. He would try to have something delivered to me on Tuesday. He (Paul) didn't even have the decency to call me on Monday. My only option provided by Sheirll was to take the clearance piece at $499 (but it won't be protected under the warranty should anything happen to it).
I feel that JC are crooks and their employee have crooked tactics, I believe the mission is to get the customer in the door and to outright deceive. All of the back forth between Saturday, December 20 and today, Monday, December 22 has led me to believe the furniture was never available and as long as I paid a deposit up front ($293 for taxes and delivery) that's all that mattered. I'm very disappointed in the way my situation has been handled ~ It's three days before Christmas and I don't have any furniture because I gave my sofa away in good faith that I would have a brand new sofa delivered on Saturday, December 20. As I shared with Sheirll he nor Paul cared and they did not do everything could to help my situation. I will make it part of my mission to discourage anyone looking for furniture to not buy from JC because of my experience and all of the other experiences that I have learned about on line. Again I say these are their tactics to be crooked, dishonest, and disloyal - I guess this is how they have stayed in business all this time - 34 years cheating people out of their money, time and most all furniture. Keep up the good work! It's kept you in business this long!

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6:28 pm EST
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My husband and I purchased 2 loveseats, coffee table, 2 end tables. When it arrived the leather was more like plastic and the loveseats we not the same as what were on their showroom floor. The one loveseat was so damaged when it arrived, we told them to take it back. The leg of one of the tables had a crack all down the center of it. However the manager...

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6:07 am EDT
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Jennifer Convertibles terrible experience

Almost a year ago, I spent thousands of dollars buying new leather furniture for my living room. After months of shopping, I decided on the complete set from Jennifer Convertibles. 1st mistake! Our delivery was late, they unwrapped our new merchandise in our front yard under our giant pine tree and scratched the leather on all pieces. There was a tear in the love seat and the chair. There were large, deep scratches in the sofa and love seat seat cushions and arms and the top of the ottoman. I made the delivery driver wait until I reached customer service to have the damage noted before I accepted delivery. (45 min) They said they would send a tech out to repair/replace the damaged pieces.

He came, was unable to fix anything, ordered pieces to replace and left. 6 weeks go by, many calls and no response. I receive an arm, a piece of FAKE leather and a back pillow, reschedule the tech, he comes back, wrong pieces received, can't fix anything. Says he will reorder. Many more calls, and several more months go by... nothing! Customer service is rude and offer no solutions. I called mgr where I got the furniture, he says he will help.

More broken promises, they won't even answer my calls, return my messages or emails... now what? Damaged furniture still in my living room. In 5 weeks, it will be 1 year since I ordered and still no resolution. Do NOT order from JC!

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Facelip
, US
Sep 28, 2009 3:53 pm EDT

Entered Jennifer Convertible on Sunday, August 5, 2008 with my daughter. The salesmen was working with someone else when we walked in. We hovered around the door for a while and no one acknowledged us. We began to walk near the center of the store and the salesmen acknowledged and asked if we had been in the store before, and we said yes. He said he would be with us and if we had any questions we could let him know and he gave us his name. He finished with the customer he was working with and another couple walked in the store and he walked pass us rushing to greet this couple.

I said excuse me could we ask you a question (we were seated on a couch that we wanted to purchase). He said he had to greet the couple that just walked in and I said you did not greet us when we walked in...do you have time to answer our questions. He said "no" and proceeded to go to the other couple who came in after us. He left us sitting and totally ignored us and began asking that couple how could he help them. We walked past him and asked his name and he told us what it was. We were denied service and my twelve year old was stunned that he completely ignored us as if we were not considered as customers.

I would not like to think that this had anything to do with race, but I will mention that my daughter and I are African American and the couple that he was rushing to help were European American. Appalled and disgusted. I am writing this to discourage anyone from shopping in this store. There are plenty of other good furniture store in Danbury that offer good service and high quality sleep sofa. I purchase one from another establishment.

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LAVERN09
Owings Mills, US
Oct 14, 2009 9:04 pm EDT

TERRIBLE CUSTOMER SERVICE AND LACK OF COMMUNICATION.
THE DELIVERY GUYS PLACED MY KITCHEN TABLE IN DINNING ROOM AND SAID THEY WERE ONLY THERE TO PLACE SOFA WHERE I WANTED NOT TABLE SO I HAD TO TAKE TABLE APART ANT REASSEMBLE IN KITCHEN MYSELF. DELIVERY GUYS LEFT EMPTY CONTAINERS IN BACK OF FRONT DOOR .THEY WERE NOT PROFESSIONAL AT ALL THE MANAGER AT STORE SAID HE DIDN'T THINK THE DELIVERY GUYS WOULD DO THAT SO THEY ALL ARE NOT TRUE TO TREATING CUSTOMER FAIRLY

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1:04 pm EDT
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Jennifer Convertibles awful experience

I'm a former Jennifer Convertible Sales Rep with a disability whose rights were totally denied. I can handle this, but at the costs of the environment while our country is also faced with one of the worse energy crisis in decades, a witch who needs to fly off on a flaming broom, with the knowledge of superiors, and I can tell you, knowledge of corporate executives, showed no respect for our country's national crisis, but rather took the low road, and demanded that I, a disabled citizen drive 55 miles from my home to work in their Stamford CT store, forcing me to use two tanks of gas in my Toyota Corolla per week, while our country suffers from an energy crisis.

I believe with your help, we could have a Boycott of this company become successful?

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10:56 am EDT

Jennifer Convertibles free gas offer - scam

Jennifer Convertible was offering a free $500 of gas, if you spend $1, 000+ in their store. Sounded too good to be true, and well, it was... I did get a promotional mailing from Jennifer Convertible's scam partner - Freebiegas.com.

The program (freebiegas.com) requires you to send in money to first JOIN the rebate club, then spend $100 per month at the SAME GAS STATION... then send in all the receipts so that they are received by the 1st of the month (if not, they are discarded, so to play it safe you need to spend $100 before about the 20th of the month). They will then send you $25 back every month you jump through the appropriate hoops... So it's not $500 in free gas. It's a $25 REBATE against each $100 you spend in gas at one specific gas station. If in any month you do not spend, photocopy, and send $100 of receipts to the company, you forfeit the $25 benefit for that month. To recoup the $500, you'd have to continue down this path for 20 months. It is really in bad form to pitch/promote this as FREE GAS. It is the last time I will buy anything from this company.

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FeeMoney?
Westfield, US
Jan 27, 2009 9:13 am EST

All I know is I ALREADY SPEND $100 in GAS a month. And if someone is going to give me $25 of that back for...an envelope of my receipts, I say DEAL!

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jan
,
Nov 17, 2008 8:43 pm EST

You need to read the fine print. Are you that lazy, you can't spend a few minutes sending receipts to get $25. Too many people are lazy and looking for lazy convenience.

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10:11 am EDT
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Jennifer Convertibles fraud and cheating

I bought a sofa "full sleeper" on 08/28/08 for $299.99 + Tax. The salesperson, who happens to be the manager told me that it would be delivered on 09/03/2008 between 1-6 pm. At 5:oo pm on 09/03 I called him because the delivery people haven't arrived and he said they should be at my door any minute, they never did, instead a not very nice woman called me on the phone and told me that the truck broke down (she did not even apologize) she just said that it would have to be re-scheduled for 09/12/08. I said OK cause I did not have any choice.

Supposedly they came in the morning and they say that I did not pick up the phone and they could not deliver, there is no sign that they came at all, they did not even left a message. So I called the manager that same day and he was not in the office and he would not pick up my calls so I talked to his coworker instead and he said that he is not a manager and there is nothing he can do.

I stopped by their store at 5:30 pm that afternoon and the employee told me that I wasted my time coming by because the manager was not there. So I called them again on 09/16 and they both said I should call next day 09/17 around 2:00 pm so I did. And I asked Ramon when would he have my sofa deliver, he replied that I needed to pay another $99.00 for delivery fees. I said "no way" it's not my fault that you guys cannot communicate with your drivers. He told me that the drivers are sub-contractors and he has nothing to do with them. So I asked him to give me a refund, cause I did not want to pay the extra $99 and go trough all the ordeal again.

He said that he would charge me 30% of the total (including the $99 delivery) which came to $120.00 that I would have to give them in order to receive a refund. So far they got my $419.47 since 08/28/08 and I have no sofa and I am very upset and disappointed.

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3:48 pm EDT
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Jennifer Convertibles scam warranty

On 5/2/08 I purchased a Maverick Cobblestone Sofa from Jennifer Convertible. The piece was delivered on 5/9/08. There was a minor issue with a recliner handle (it stuck a little on one side) but it worked so we accepted the item. In early August I noticed a lump in the center cushion and checked underneath to find 2 pieces of the wood frame were broken. One piece which connected the frame to the springs sheared in half and was hanging underneath (causing the odd lump in the cushion). I called Jennifer Convertible's customer service line on 8/7 and was told an engineer would have to come and inspect it. The engineer had up to 5 days to call then another 10 days to report after visiting.

2 days later I received a call and was informed no one could come to my home until 8/24 - 3 weeks after my complaint. On 8/24/08 an outside technician came and fixed the handle but verbally stated he couldn't fix broken wood. He clearly indicated this was a problem and that should not have happened to the sofa.

After hearing nothing from Jennifer Convertible I called on 9/5/08 and was informed my claim was denied because of Customer Abuse per the technician's report. I asked to speak to a manager and they would not transfer me. Jennifer Convertible did offer to send another engineer to inspect but the process has to start over. I've had this broken sofa, that they are claiming I broke by abuse in my home for over month. I presume they define sitting on it as abuse, then yes I'm responsible, but if not this process seems absurd and unfair.

I called the store and spoke to my salesperson, he stated they could not help at the store level and that I had to fight it out with customer service group. The secretary of the technician, she stated his report does not indicate an opinion, it is impartial, he reports back to the company and they, not he, renders a decision based on the report. The customer service group told me the opposite.

After this conversation I was transferred to a manager at Jennifer and left a voice mail that went unreturned. While they are sending a 2nd person I believe this whole process is a sham. Their sales invoice indicates they will replace a new product due to defect, faulty materials or poor workmanship for up to one year. I owned this sofa for 3 months and they are telling me it was my abuse or normal wear and tear that caused a wood frame to break. In other words if Jennifer Convertibles simply tells everyone who complains that the damage was caused by the customer then the company can walk away from their guarantee which is a joke and clearly what is happening here.

The second problem is that if a Jennifer Convertible sofa's frame can break after 90 days of use from normal wear and tear, no one and I mean no should purchase a thing from them.

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A.B.
, US
Apr 07, 2011 3:11 pm EDT

On August 20th, I went to Jennifer Convertible’s in Vienna, Virginia, to purchase the New Yorker 3 piece special on sale for $799.99.

I made the purchase and arranged the delivery date, which could not be delivered until September 8th. Then, the saleswoman asked if I wanted the “Upholstery Shield Fabric / Leather protection plan” to which I declined. When I said “no thanks” she said in a very condescending tone “Are you sure you don’t want this? Your furniture might be delivered with stains if you don’t purchase this wonderful deal and we are not responsible for that.” I firmly said no thank you I do not want to pay an extra $200. I paid for the full balance of $1, 019.98 and left the store with my receipt.

On Thursday, September 6th, I received a call stating that my furniture would be delivered as scheduled on September 8th between the hours of 8:30 a.m. and 1:00 p.m. AND that I had a $209.98 balance payable by money order. I had a very busy week that week at work and was unable to pull out my receipt and figure out what was going on. That Saturday morning right at 8:30 a.m. the delivery men were at my front door stating they couldn’t bring up my furniture until I gave them the balance due. I sleepily said OK sure let me find my check book and the delivery guy informed me he would need a money order or certified check. (I am sorry, but my generation has never heard of a certified check AND since I had paid everything up front, I didn’t look at the fine print regarding payment of COD balances.)

The delivery guy said that I would be charged with another delivery fee if I couldn’t pay the balance right then. I did not want to mess with two delivery fees of $179.99, so I told the guy I could go and get cash out of the ATM. I had to leave to delivery guys at my apartment alone, while I went out at 8:45 a.m.

on a Saturday morning and pull out $220 cash AND pay a $2 transaction fee at the ATM AND a $2 from my own bank. Then, the delivery men had no kind of copy of a receipt for me to take to prove that I actually did pay the balance. After the delivery men left, I noticed weird blue marks on my furniture as well.

First thing Monday morning, I called the store where I bought my furniture, and asked them to explain why I had a balance on my account and had to pay the delivery men when clearly stated on my receipt I had no balance. The lady on the phone was polite and looked into the matter. Apparently, the “Upholstery Shield Fabric / Leather Protection Plan” was added to my order afterwards by mistake. (It was supposed to be added to a different order supposedly). I told the lady that was rather ironic because first, I clearly did not want and two, my furniture actually came with markings on it. She put me on a hold for a second and then got back on the phone and said “When can I send a technician to your house to fix the stains?” I restated again that I did not want that Fabric protection plan and I want my money back and I want to be reimbursed for this huge inconvenience Jennifer’s Convertibles has put me through. She then informed me that the store could only refund me my money.

I called every day that week to check on the status of my “refund” only to be told things like “Only a manager can process a refund.” “The manager is not in.” “The manager is at a meeting with the regional rep.” “The manager is new and needs to get permission from corporate headquarters.” Then I was finally told that my refund would be issued by check from corporate.

On September 18, I finally received a call from corporate headquarters stating they received the complaint letter I sent them. Then the lady told me that I shouldn’t have been confused about the payment of the balance since it is clearly stated on my receipt, but she apologized for the ordeal. Then, she informed me that my refund is being processed and my credit card will be refunded. I didn’t pay the balance with my credit card. I paid the balance with cash. I wonder if they will reimburse the full $224 that I had to spend OR if I will just get back my $209.98?

I am very disappointed – a voicemail left on my personal phone does not suffice for this inconvenience.

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ShiningStarr
, US
Jun 20, 2011 3:34 pm EDT

I was looking to purchase a sofa bed so decided to wait till a big sale came along. Here we are Memorial Day Weekend, Jennifer is having this great sale $399.00 for sofa beds.

Well, I went to several of their locations only to find that in their showroom ... they only had 2 sofa beds to chose from and they looked like garbage! In my book this is false advertisment. Don't run these sales if you do not have the merchandise that you are advertising.

I will not be wasting my time with them again. Thanks for nothing Jennifer!

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Milliontwins
, US
Jun 21, 2011 7:40 pm EDT

I made a purchase at JC on 4/7/11. I paid in full decided that I will pick up the merchandise instead of paying for a delivery. The warehouse is less than 3 miles from my home. My pick up date was 4/14/11. The furniture was in 3 boxes which needed to be assemble.(no problem). I get the furniture home opened box #1 and assemble(no problem), box #2 no problem. Now box #3. Like the others it was boxed & taped up, plastic in tack. This piece had a perfect L shaped tear on the leather seating part. After seeing this I contacted the store notified them. I was told someone will contact me in 48hours & then they will send a technician out. Okay proceed to take the merchandise out and found numerous tears in the back, back corner looks like its been resting on the wall. The most shocking is the legs to the furniture. The legs were stored in a zipper compartment of the sectional, they were wrapped in plastic but had scratches on them. Once again contacted the store to inform them of my findings. i was told once again I will receive a cal in 48 hours.

Someone contacted me in 2weeks time(unacceptable), Technician arrived a week and half after that. Once the technician came he was in my home for no more the 5 mins with a pen ¬epad. After he wasted my time I contacted customer service to find out whats the next step. I was told in 7-10 business days they will have a response.

The technician determine it was me that damaged the furniture(bs). Due to that I was told they can do nothing for me. End result they sent another Tech out. This one was on point taking pics, lifting the furniture to inspect. He said there is no way you did this damage. But he told me what JC will do. Repairing is what he said they will do. At this time already Ive sent a certified letter to Mr.Abada(president) in Annapolis Md.I request for the damage piece to be replaced & a refund of the protection plan. Reason why is because I dealing with so much crap from JC I'm certain that the protection plan company is the same way!.

End result I have no resolution.. Every time you call the lying to you, putting you thru a run around and stress?. At this point I want my money back:. I didn't pay for new furniture to be repaired.. Jennifer convertible is the worst:. I will keep you all updated.. Sorry its so long...

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Henry Krinkle 2
Fair Lawn, US
Jun 20, 2011 3:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's called "Bait and Switch"...Very old scam.

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BRIAH
Colonia, US
Dec 21, 2010 9:42 pm EST
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DO NOT SHOP HERE:
Jennifer Convertibles)
171 US Highway 1 South
Metuchen, NJ 08840
[protected]
...
I spent thousands of dollars buying a new leather living room set from Jennifer convertible: probably the most expensive set in the show room.. 1st mistake was buying from Jennifer convertible! 2nd mistake, I paid all the extras for the protection, warranty, etc! years later, the set is falling apart, rips stitching, sinking seats. I called to make a complain, the technician that came to look at my furniture told me that unless someone puts a knife in the furniture nothing can be done to fix it or replace it. Sara from the complaints department was rude and told me the opposite the technician told me.

Please note these rips and sticking were not cause by me. I can send you a picture of my furniture sets I purchase from Bombay before they went out of business, spotless.

SARA WAS RUDE! SARA IT IS SAD TO SEE THAT YOU ARE PAID TO DO WHAT YOU ARE DOING AND ENJOYING THIS!

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Psoong
, US
Jun 23, 2009 5:04 pm EDT

I bought the "New Yorker" from JC at Paramus, NJ location on 3/7/09. The sofa was out of stock so it did not get delivered until 4/9/09. On Sunday, 5/31/09, my hubby and I were sitting on the sofa and all of sudden, one side of it just collapsed. Both of us aren't big so I don't believe the collapsing was caused by our weight. On Monday, 6/1/09, I called the customer service and they were nice enough to return my phone call by Wednesday, 6/3/09, notifying me a technician will come out to inspect the problem on the coming Monday, 6/8/09. Well, everything went pretty smooth...I thought. After the technician came and inspected the sofa, he stated that it is not fixable and JC has to exchange a brand new one for us. Now, the fun part begins...

First, I called them on Thursday, 6/11/09 for an update. They said work orders normally take at least 5 business days for them to be entered in the system. Okay, so I called the following Monday, 6/15/09. Now, the rep I spoke to this time said WO is not yet in the system due to all WO takes up to 7-10 business days to be processed in the system. Okay, 7-10 days this time. Alright, so I called again on Friday, 6/16/09. Finally, our WO is in BUT, technician stated totally different than what he said to me in person. The sofa is now fixable and they had to order the parts from the manufacturer. The rep also asked me to call them back for the status of it the following week.

Okay, so I called them AGAIN on Tuesday, 6/23/09 for an update. Now they confirmed that the order has been placed with the manufacturer but it hasn't been shipped out yet. And as a consumer, we will have to wait AT LEAST 4 weeks for either a tracking number (it'll be shipped via Fed Ex, per CS) or the status of the parts. Once we receive the parts at home, I'll have to call them back to schedule an appointment for the technician to come out. After the tech tries his best, if it's still not fixable, THEN JC will replace a new one for us.

Does anyone see anything wrong with this picture? Basically, we'll be out of sofa with no place to sit for AT LEAST a good 2 1/2 months!

PLEASE, I encourage EVERYONE, BAN JENNIFER CONVERTIBLES...not only their products suck BIG TIME, their customer service is UNBELIEVABLY POOR!

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Lex
, US
Jun 05, 2009 11:20 am EDT

I'm going through the same thing with them right now only they are telling me that the stains on my couch should've been reported within 7 days for my lifetime warranty to take effect! Outrageous! The customer service rep would NOT transfer me to a supervisor. I sent a letter to the local new consumber complaint because i can see i'm not the only one who has issues with them! I'm appauled!

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meli
New Yirk, US
May 25, 2009 1:25 pm EDT

I have the same warranty issue too! The life time warranty is a ruse! I don't think any body got benefit from their "life time warranty"!I'll never buy anything from them again!

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gina
ozone park , US
May 02, 2009 9:33 am EDT

I had the same warranty issue they sent a tech out and claimed abuse this is a true scam and I am so upset about this I purchased Lifetime warranty they could not fix the issue I had on the first day ... no new sofa just trouble trouble trouble they should not even be in buisness thet are horrible do not buy anyhting from this Company Jennifer Convertables are just thieves

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trina an unsastified cosumer
Brooklyn, US
Feb 26, 2009 9:16 pm EST

On January 29 2009 I Purchased a leather sofa from the Jennifer Convertiables location in the downtown section of Brooklyn. I saw the leather sofa and there was an instant love at first sight! They Guaranteed the delivery date would be febuary 20, 2009. It just so happens that the they said the elevator was too small, however i asked if they the delivers could carry the sofa up the stairs they gave their boss and excuse that they may scratch the furniture and at the same time i was on the phone with the company and the saleman Anthony herad me yelling for the drivers to come back, these ### of drivers completely ingnored me and kept loading my couch on the the delivery truck! Anthony kept apologizing but all the i'm sorrys in the world couldn't help my anger! I told anthony that he would see me that next morning. as i arrived I made it my business to see the salesman "Anthony" I told anthony that I wanted my money back his response was that if we give you your money back that the company is entitled to keep 30% of my money, i was outraged I really gave them my ### to kiss! Then they offered me the option to disassemlbe the sofa but it will cost me $200.00 FOR THEM TO TAKE IT APART AND PUT IT BACK TOGETHER AGAIN ! Un real! Then they told me that the delivery date would be on March 12, 2009 and that they would discount $100.00 this even pissed me off more! this delivery won't take place for another 4 weeks and i have nothing to relax on and further more I feel for all this trouble more money should have been discounted! I Have had it with Jennifer ConvertIbles. and I will never ever buy anything from them again! I also plan to call help me howard on thier ###! for lack poor business relations!

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Jennifer Convertibles horrible product and service

My husband and I bought our sofa sectional from Jennifer convertibles on April 7th of 2007 it was delivered to use on May 28th of 2007 four months after that we noticed some problems in the sofa so we tried to contact Jennifer convertibles witch is impossible because all their phone lines are busy or no longer in service. It took a month to get a repair tech to come out and look over our sofa come to find out the repair tech Derek Rodgers lied in his report about our sofa. They said it would take 7-10 business day for someone to contact us regarding our sofa. We waited a month to try back then we where told that there was nothing wrong with our sofa and no further action was going to be taken.

That's when I decide to send them pictures of my sofa. After they received the pictures they sent out another repair tech witch happened to be the same tech that came out the time before Derek Rodgers.

He couldn't really do anything to our sofa, but look it over again because the damage was the cushion. He did however remove his pair of sunglasses out from the under part of our sofa form the last visit he left them behind. He said that it would take 7-10 business days from that second visit to have someone contact us. After the 10 business days with out any word from them I decide to call in I spoke to Julio Torez he was very helpful, but what he told me was different form what Mairl Gair told me she said that before I could get the sofa replaced I would have to get it fixed first so she sent out a different repair tech his name was Clark Mathews wasn't very helpful though he look over the sofa then left. So that's the third time I had a repair tech come in to my home, but wait I'm not done, I get a call saying that another repair man is coming out to blind stitch my sofa cushion. Its has been a total of five months of back and forth with this company and I'm tired of it. We still have to wait for the cushion to come in and then we have to call the repair tech to come out and put it on that's to long for me and my family to have to wait We didn't even get to enjoy our sofa for that long and in our eyes its not new anymore.

All I can tell you is fight for what you want and don’t give up. My Family and I live in AZ and we finally got our money back for our sofa sectional it took a year with this company, but it can be done go to the Better Business Bureau, Take pictures, take down names dates, but don’t let them tell you they cant do something for you my husband and I received so many letters stating that its our fault and they wouldn’t do anything for us, but I keep fighting and I won. If you do get a replacement make sure you inspect it before you sign off on it and if there is anything wrong with it you can turn it down.

Good Luck

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Do NOT Buy anything from this Company! Jennifer Convertibles has the WORST customer service I have ever experienced in my life. We ordered a Leather Sofa from them (and not one of their cheap ad models) and after tremendous delivery problems it arrived broken! After another month and additional delivery problems, the new one arrived. And yes we purchased...

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12:00 am EDT

Jennifer Convertibles don't honor price quotes / hard sell

Despite seeing the complaints all over the internet about this chain, I was lured into trying to buy a sofa there.

Their "headline" prices are attractive, as are some of their designs. I found a quote in their website and went to the store with it- which most be the only retailer in the world where you can't order their products- except for a single set of bed sheets... The scam is that they try to hard sell you all ostrts of extras on the backend- insurance, replacement guarantee etc. If you don't bite, they call "the manager" who then informs them that the website price is no longer valid. They also have varying estimates on delivery costs depending on the day of the week you ask them. I lived in eastern Europe and the whole operation stinks of some second rate Balkan scam artist. And all this prior to even the purchase- let alone the "delivery" -if it ever comes, and the poor quality of the product. Here's the rule: If it's too good to be, it probably is. Store: 2300 Broadway, Upper West Side, New York City. Conclusion: STAY AWAY. YOU WILL REGRET EVER DOING BUSINESS WITH THIS CHAIN!

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KatieBrew
Newbury Park, US
Jul 16, 2009 7:08 pm EDT

Have you ever worked in retail? Obviously not! Duh... all the "extras" are where the margin is for the company! The employees are just trying to make their commission. You obviously did a single semester of college in Balkans. Did you even manage to graduate?

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12:00 am EDT

Jennifer Convertibles worst retailer!

I hate this store and the people who work for it. It's been 3 months now and I still don't have my sofa. I go to a store, I pay money, I expect a sofa. But no, once they have your money, you're at their mercy. Delivery is only during the week and on Saturdays. They say they give you a 5 hour window, but you can't pick morning of afternoon delivery. It's all to their convenience and no consideration of yours. The sales lady told me that furniture disassembly was free, so I scheduled a furniture disassembly service. Add another 4 weeks to the wait. 3 days before delivery, I get a sketchy call asking for my credit card number, even though everything's been paid in full. The night before, the store manager informs me that they needed to charge my card for the disassembly service...which costs $200. Conveniently, no mention of this was made until right before delivery. You'd think they would've told me when I first considered and booked the service. Also sketchy is that when they first called, they only asked for a credit card number without saying why. ie., they were ready to just add the charge on, except the card had already expired. Anyone reading this, don't go to Jennifer Convertibles. Go to Ikea, where delivery is at most a 2 week wait, not 12, and there are no scam charges like the furniture protection charge, or disassembly charge. Save yourself 6 times the wait and 100 times the aggravation. Seriously, walking into this store was one of the worst decisions of my life and now I can't return the f*cking thing and I don't have a couch to sit on. Hate. Hate. Hate!

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Sandra Pacheco
Newark, US
Nov 20, 2012 9:35 pm EST
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Please stay away from all Jennifer Convertibles!

I bout a 3 piece sofa and paid for the life time warranty.
A small puncture was made….called the warranty place and the took
Six months to get it fix. The tech rips the new leather when he was
Installing it. Tech tried to patch it up with some rubber glue. Tech said he will report it.
He did not even let me write nothing on the work order. He said he does not give copies
Of the work order. The warranty office was closed. He came on a Sunday. When I called about the rip that the tech made…the office said he never report any rip and the only thing he reported was the job was complete…that mother@#$%^&...!
This Jennifer convertible is the worst! Warranty are very unprofessional, rude and don’t
Care about no one but just sales…I hope this Jennifer convertible runs out of business!
Now I have to send pictures of the rip that the tech made…from what it looks like, it will
Take one year to get this fix, , ,

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Switkko
, US
Jul 24, 2010 6:58 am EDT

Although we have had the leather couch for only 18 months Jennifer Convertibles changed their lifetime frame warranty in 2017 to one year so the flattened cushion, the sagging frame is not covered by their conveniently changed warranty. This allows them to continue to produce Very expensive "JUNK FURNITURE".

Their lifetine upholstery SHIELD Leather protection plan for $99.99 contains many exclusions which seem to be the problems that happen right away such as a defective dye job on the leather which is now turning orange and is not covered.

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anthony mcintyre
Fort Washington, US
Aug 07, 2009 11:38 am EDT

FURNITURE DAMAGE, SAYING ITS CAUSE BY SHIPPING

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Matheos New York
new york city, US
Dec 07, 2010 7:52 pm EST

Unfortunately I bought from Jennifer Convertibles, and I completely regret it due to the extremely poor quality. But my biggest complaint is in regards to their customer service. I have their $200 lifetime so-called 'guarantee' and everyday I call, waiting approximately 45 minutes to an hour, finally getting a representative, only to have them give me another # to call. Then calling their one repairman service, they inform me they ONLY come on Saturdays, and they cannot come for 2 months. After which the damage gets worse. After they reviewed the holes that are supposed to be covered in the insurance guarantee, they reject the claim, saying it's due to long term wear and tear, even though I've only had the furniture for only 3 years. I will most likely be seeking legal action now.

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D. BURTON
Bronx, US
Jun 18, 2010 1:42 pm EDT

I HATE THIS COMPANY. I PURCHASED A 3 PIECE SOFA SET, I INITIALLY HAD TO WAIT FROM FEB. WHEN I PURCHASED IT, UNTIL APRIL FOR IT TO BE DELIVERED. THE DELIVERY GUY CALLED ME THE NIGHT BEFORE AND TOLD ME THEY WOULD BE AT MY HOUSE B/T 10AM AND 3PM... I TOOK THE DAY OFF FROM WORK, N THEY DIDNT SHOW UP UNTIL 8:30PM, WHICH MADE IT USELESS FOR ME TO TAKE THE DAMN DAY OFF FROM WORK. THEN AFTER THEY DESTROY MY HOUSE PUTTING THE [censor] TOGETHER, NO SOONER THAN 10 MONTHS LATER THE DAMN MAIN SOFA RIPPED FROM THE BACK, SO NOW, MY SEATS ARE NOT ATTACHED TO THE BACK OF MY SOFA, N U CAN PUT UR HAND RIGHT THROUGH IT N TOUCH THE FLOOR. I CALLED IN A CLAIM AND IT TOOK THEM A MONTH TO COME OUT AND INSPECT IT, THEN THEY TELL ME THAT IT NEEDS A PART, AND THAT THE PART MUST BE ORDERED AND THAT IT TAKES ANOTHER 6 WEEKS TO COME. THAT WAS JANUARY 2017, IT IS NOW JUNE 2017 AND THE [censor]ING PART STILL HAS NOT COME IN, N NO ONE EVEN GIVES U A [censor]ING COURTESY CALL TO LET YOU KNOW WHAT THE [censor] IS GOING ON. MEANWHILE, I CANT STOP PPL FROM SITTING ON IT, SO THE [censor]ING SOFA IS WORST NOW, THEN WHEN I ORIGINALLY CALLED THEM. THIS IS THE WORST FURNITURE COMPANY IN THE WORLD, DO URSELF A FAVOR, N DO NOT DO BUSINESS WITH THEM. THEY NEED TO BE SHUT DOWN!

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Lo-Belle 08
New York, US
Aug 18, 2009 3:44 pm EDT

I waited 10 weeks for a sofa, and when they finally brought it - it was the wrong color! This is the worst experience I have EVER had in regards to furniture shopping. Please, do yourself a favor and DON'T GIVE THEM BUSINESS!

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Lou Cicardo
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May 20, 2008 11:45 am EDT

I have been waiting since March for Jennifer Convertible to repair a Sofa Bed which has been under warranty. Finally when we thought that the matter was resolved, the technician came today and told us that the entire mechanism needs to be changed. The "technician" was here 1 month ago and said that he could repair the sofa without a problem. We waited for a month for the material needed for the repair to arrive. We found out that his report was not accurate and now we must start from square one. This company is loathsome. They are the WORST!

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12:00 am EDT

Jennifer Convertibles delivery problems

Did not receive a "courtesy call" before 5pm the day before - as they told me when I purchased the sofa. I ended up calling them at 5pm and they said that the 5 hr window would be from 12-5pm. So I said ok, that reduces the original 12 hr expected window (8am-8pm) down to 6 hrs really. The next day I went on errands in the morning, only to find that they tried to deliver at 9:30am. I called the delivery guy - he said he couldn't come back. I called the Manhattan Jennifer Convertible branch that I purchased from - and they were not helpful, saying that I would have to reschedule. The next possible day being a week later (which was not possible for me) and the next one after that in 2 more weeks.

As a result - my sofa won't come before the July 4th holiday when I wanted to have people over. I'm on call as a physician on certain days so I specifically went out of my way to get it delivered, and it was not delivered. The true delivery date is now up in the air.

I should have done more research before purchasing from them - it's bad when you Google "Jennifer Convertibles" and find that the first few links already has 4 sites pointing to customer complaints.

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Riverdale
, US
Nov 07, 2011 8:14 pm EST

I need to provide info for the delivery of my sofa but the line is constantly busy all morning and afternoon. What kind of business is it, if you can't get through and provide the necessary information? Are they so busy or just left the phone off the hook? Very disappointing!

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Penelope Watkins
Cleveland Heights, US
Mar 02, 2009 11:07 am EST
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The furniture I recieve broke down in the frist year.The frame broke in the middle of the sofa.The springs of the other part of the sectional is coming out the thread of the pillow is coming out.I believe it has a defect. I have the worry free guarantee but the company dont answer the phone.Upholstery Shield

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Sharon JJ
Altadena, US
Nov 08, 2014 4:58 pm EST

Our complaint is not even about the condition of the "leather" or workmanship of the furniture. We never received the pieces that we ordered. We were given a 6-8 week time frame for delivery. When 8 weeks came, we contacted the company and were told it had not come in yet, but was expected a few days later. Again, no call from the store, we called them. "Yes, the furniture is in, but we've been very busy so we haven't had time to call". When asked about delivery they said that the truck was full going to our area. We needed the furniture for tenants who were moving in to a "furnished rental". Also, we were leaving town and would not be available to receive and inspect shipment after Oct. 4. This company could not find a truck to deliver the furniture from the time we learned it had arrived in the warehouse, September 19 and October 4 when we were going out of town.
After contacting the company to request a refund and stipulating that we should get the entire amount paid to them because it was due to Jennifer's inability to deliver that caused the refund request, they refunded only a partial amount. I agree, this company is a ripoff. I wish I had read all these reviews before stepping through their door. Needless to say, they will never get my hard earned money again! They know the defects in their products, customer service and "important information" and write that into their warranty to cover themselves from what they know will be coming once the product is delivered or not delivered because of their negligence.

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Terri Vermilyea
Oceanside, US
Aug 01, 2014 7:26 pm EDT

We lost most of our house and three cars to Superstorm Sandy. I ordered a sofa bed from Jennifer Convertibles in Carle Place, NY. After a few weeks, I was notified that the color I had chosen was discontinued and to come in and chose another color. If I was advised of this initially, I wouldn't have ordered the sofa in the first place, but we waited so long already, and I needed a sofa. Upon delivery, the back of the sofa was torn. The seat cushions were adequate, but there was leather only on the top - material on the bottom. The back cushions were all sunken in. It was not that way when I chose same from the store. I wanted to return it immediately, but they refused to permit me to. I was apprised that they will do whatever is necessary to fix the issue. Twice new stuffing was delivered to my home. The repairman told me that re-stuffing it over and over again with the same material will not help the issue. I went back to the store to look at the sofa again. It was not the sofa that was delivered to my home. This has been going on for a long, long time. I took the 5 year warranty, and now, they are telling me that the issue is not covered, although it is the same issue as it was upon delivery. I am very frustrated and angry. I spent a lot of money on the sofa, and it really looks horrible.

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miss port au prince Haiti
, US
Mar 11, 2012 7:26 am EDT

About Jennifer Convertibles. I bought a sofa and loveseat for $1, 800 and was told to purchase extra insurance to protect the furniture for future damages; the insurance will cover blood, chocolate, juice, gum, oil, urine, coffee, water etc… the insurance cost me $300.00. also the manager informed that the insurance if for LIFE TIME. As long as I own my furniture, I’m covered; also the manager specific told me if the company runs out of the fabric, I will get a new sofa and love seat. It also stated that in the insurance. Okay! Everything was fine until I reported some chocolate stains. The technician came he removed the stain, but on the loveseat the stain was tough, he could not remove it so he ordered a new replacement fabric. Everything was fine until the company runs out of fabrics. They don’t carry the fabric that matches the sofa and loveseat. I called I reported a blood stain on the sofa and loveseat. The technician came and could not remove neither stains. So he gave me this attitude, “the stains have been here for so long” “they have been here for more than 7 days” I said no the stains have been on the couch for a week. He said no, “I can tell they have been here for a long time” I knew what he was getting into. He knew from the start the company doesn’t carry the fabric anymore he tries to pull this scam on me. so he left with an attitude saying I’ll let the company know what happened. So few days later I received a call from one of the representatives from Jennifer Convertibles, she said, hi, “we understand that the technician came to your place and was unable to remove the stains on your sofa and loveseat” she said, unfortunately the company doesn’t carry this fabric anymore, and the stains on your sofa were old, they are more than 7 days, the insurance policy covers stains reported in 7 days” she went on “ the insurance DOES NOT COVER BLOOD” I said who that idiot thinks she’s talking to. The insurance I purchased for $300.00 clearly stated that it covers BLOOD. She said sorry! I wish I can help you further she hung up. Well I took this to court. I file a complaint against Jennifer Convertibles. I sued them for $2000.00. this was NOT an easy lawsuit, but everything went well. Before the court date I received a phone call from the corporate manager named Wes. He said he understands that I’m suing the company. I said YES SIR, I’M SUING JENNIFER CONVERTIBLES. NOW WHAT? he said you don’t want to do that because the court is going to rule in my favor. I said “is that right” Wes said, “to prevent this from happening, I am offering you twenty dollars (20) for both sofa and loveseat. Lucky he was on the phone saying that. I would have slapped him in the mouth and knock his yellow teeth out his mouth. You guys should hear his voice on the phone. Well spoken, sweet clear voice, extremely knowledgeable, smart… I also recognize the voice a thief. I went to court, Wes was a no show. That’s a lost right there. The judge asked me for proof of insurance, and proof of purchase. she read the insurance policy carefully. she asked me for some pictures, I showed her couple of pictures of the stains. She read the insure covers for blood stain, she said you won the case go down stairs and collect your $2000.00. Jennifer Convertibles LOST the case I WON and got my money back from Jennifer Convertibles. You guys don’t be afraid to take them to court, make sure you keep all of your receipts, proof of insurance, make sure the kind of stains you have on your couch match the insurance policy, take pictures, keep your furniture cleaned, you will win… Jennifer convertible is a big SCAM

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A L
NYC, US
Jul 15, 2010 11:18 am EDT

July 14, 2010

Chairman, CEO and Director Harley J. Greenfield
COO and CFO Rami Abada
419 Crossways Park Dr.
Woodbury, NY 11797

Dear Chairman, CEO and Director Greenfield and President, COO and CFO Abada;

I would like to inform you of a current bad experience I am having with your company, caused by the nightmare of your delivery system. I feel you should know about it.

I was encouraged to purchase a sofa from Jennifer by my wife, who had a good experience with Jennifer some 20 years ago. However, I am shocked by your inefficiency in delivering the couch and an armchair I bought from Jennifer.

I purchased the furniture on May 31, 2010. Upon purchase, I informed the saleslady, Aneta, who was really great sales person and deserves many thanks, that we had a building restriction. She noted on the delivery order that the furniture must be delivered between 9 am and 4 p.m. I paid an exorbitant fee of $160 for delivery and then waited more than 3 weeks before you could schedule my delivery

So far I have not received my furniture even though, I have waited two whole days for my delivery: the first time on July 7 and the second time on July 14.

Please consider improvements to your delivery system as follow:
1. Give customers a two hour delivery window instead of as current, practically a whole
day.
2. The price you charge for delivery is unacceptably high. Other companies sometimes offer free deliveries or can cost between $30 to $80. I find that $160 unacceptably high.
3. You need to improve the management of your delivery department.
A)Retrain your staff to be pleasant and helpful.
B) Provide a contact phone number to keep customers updated.
C) Finally you need a customer service department that works and is available to handle problems in timely manner.

Following is my story:

1. July 7, 2010

Jennifer Store scheduled delivery from 11 a.m. to 4 p.m. I waited all day. I had no direct contact number for the delivery firm. Written clearly on the order by Aneta was the building policy that after 5 p.m. deliveries are prohibited.

The delivery arrived after 5.10 p.m. The building did not let them deliver. I spoke to the super, and he said if they would pay a fine of $50 they can deliver. Having already paid $160 for the delivery, I asked them to pay the fine, but they refused.

The delivery people were very rude and they told me that it was my fault, which is absurd as I explained above. Their was no one I could turn to resolve the problem. I desperately called the Jennifer store where I purchased the sofa at least 10 times but the phone was busy from 5 p.m. to 6.30 p.m. I called company headquarters but the manager had already left for the day and was told to leave a message. I left two messages for Mr. Dennis Aquirre and I filed a complaint with the office. I never heard back from him even though he stated on his tape that he would get back to me.

2. July 14, 2010

Again, Aneta scheduled a delivery from 11 a.m. to 4 p.m. and notified them that the building will not accept deliveries after 5 p.m. Again, I waited all day. Again, I had no direct contact number for the delivery firm. Again, I informed the stores that after 5 p.m. deliveries are prohibited.

At 2.45 p.m. I was informed that the truck had a minor accident. When I asked if they will deliver the furniture, they did not know. I asked if they could call me back to clarify if I should wait. Again I informed them that must deliver before 5 p.m. Since I never heard from the delivery people I waited till 5.30 p.m. They did not show up nor could I reach them since no contact number was provided. I could not reach the store since the phone was constantly busy. I did not bother to call the customer service in the head office since they did not help me last time.

At 6.15 p.m. the deliveryman called me on my cell that they wanted to deliver the furniture. I had already left the apartment at 5:30 p.m. Even if I had been in the apartment, the building management would not permit a delivery except if a $50 fine was paid. They had already previously refused to pay the fine.

The deliveryman was so rude and accused me that I was lying about the building policy. Finally, I have had enough of your delivery service. So I am writing to inform you of the poor delivery policy at Jennifer and to complain about the poor treatment I received twice in a row. How can you treat your customers in this manner? I have never experienced such rudeness and lack of customer service.

Best regards

Anton

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Towson, MD
Towson, MD, US
Jul 22, 2009 4:45 pm EDT

In Maryland - I agree with this comment, most of the other complaints i've seen here and judging by the company's recent admission of fraud with the State of New York's Attorney General, you get a good sense of the type of company Jennifer Convertibles is. They just committed a "fake delivery" with me; where i already paid $99 for delivery and now for them to ACTUALLY deliver they want another $99. Its similar to scams on eBay where you can sell one couch to a hundred people as long as you never deliver, just collect delivery fees. So far I have no couch, they will not refund my $99 delivery fee and want a restocking/sucker fee of $30. what a headache and all i wanted was a couch. that company has no future.

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KatieBrew
Newbury Park, US
Jul 16, 2009 7:12 pm EDT

First of all... the word is springs. S.P.R.I.N.G.S. Second, go on the website and e-mail customer care if no one is answering the phone... duh!

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anonymous
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Nov 26, 2008 2:37 pm EST

I am in the process of working with Consumer Affairs. Jennifer Convertibles sent a so called techinician to fix a little nick in my leather couch purchased from them and he ruined the couch with permanent damage! I wish I never called Jennifer Convertibles for the little nick I had, but, I had a warranty that I paid for and thought I should use it of course. Who would have thought the man they send to fix the problem would ruin it? I had a little nick but, the leather was still there. After he touched it the leather and the color is missing in three spots. Plus there are stains! As a consumer, I trusted that the person that is sent by the company who sold me the couch would be someone who would treat the couch with care and fix the problem and you would think he was a good professional if the company sent him. This was misplaced trust in this case. Jennifer Convertibles needs to compensate me for the couch. It is damaged due to the person they sent. They need to take responsibility for him and what he did. Instead, I am getting the run around! Can you believe it? It is ridiculous! I didn't ruin the couch, they did in effect, because their technician did! I hope the VP of the company sees his and his company's responsbility for this. I have been to a professional leather repairman and he told me that whatever the technician did is permanent damage! I know I am entitled to my money back. As a consumer, I know I have rights. No one who gives another money for a product deserves to be treated like this. In fact, as consumers, we should be paid for the aggravation we go through with them. They are the ones who should go through the trouble of resolving any matters, including mine, quickly and effeciently as a paying customer deserves to be treated. Do they have any conscience at all? Even so, I know what I deserve and I know they are responsible as it is their respresentative, employee that did this!

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Will Holmes
,
Sep 29, 2008 4:10 pm EDT

I agree I use 2 work 4 the company and the boss was a crook and he told us 2 do what ever it took 2 finish the job as a delivery man 2 delivery the furniture.

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12:00 am EDT

Jennifer Convertibles the worst stores i've ever dealt with!

I ordered our couch on february 28, 2007 with a 12-14 week delivery. I had been looking for a couch for a month and the wait was extremely long, but for the price and features, after much discussion and being ensured by the salesperson that it was never that long, I decided it was worth the wait.

It is now 16 weeks past the order date and there is still no delivery scheduled. When you try to call; it is busy 90% of the time and then they put you on hold for 20-30 minutes to 'check the status.' they said they can refund me the deposit, but there is still not promised date that they will have it. They said they are having problems with china and it's supposedly being delayed in between there and there warehouse in virginia.

When I have the energy, I am going to go back to the store and get the refund. It's just a shame that we have not been able to use our finished basement for six months due to this.in addition, the store knows that I am going through treatment (radiation and chemotherapy) for cancer and I need the sleeper for my caregivers.

This is one of the worst stores i've ever dealt with.

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Max
,
Mar 21, 2008 2:06 pm EDT

Me too. My couch was delivered damaged, and it has been nearly five months without any resolution. I filed a small claim today against the company.

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Peggy
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Feb 24, 2008 6:04 am EST

I'm having the same problem. I'm taking them to small claims court. More of you should do the same.

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Madelyn UniondaleNy
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Nov 20, 2007 2:41 pm EST

This company is crooked, don't wait long for your refund. Take time to request it immediately. Their lifetime warranty is also a scam, they will never honor any customer's warranty. Read it carefully, it has loop holes. One section states it will cover tears, rips, scratches if it was "accidental" the other portion states if it was "intentionally done by the consumer" they will not cover anything. Who "intentionally" scratches their leather couch after spending $2,000-$3,000 on a leather sectional couch? Their warranty is purely subjective and based on their fake technician's opinion. Who will by the way tell you that for a small fee of $200-$300.00 he will do it for you on the side.
Don't waste time contacting the Better Business Bureau in your state. I sent a grievance letter, to the New York State Attorney General's office, Consumer Frauds department. They contacted the Vice-President @ Jennifer Convertibles headquarters and he agreed to reimburse me back for my so called "LifeTime Warranty". He did not honor his agreement (I waited one full month for a reimbursement check). Until I sent a second stronger letter to the Attorney General's office. I finally received a check last week from them for $300.00 to pay me off for my warranty. What legitimate business pays back consumers for warranties? Most honest businesses honor their warranties. CHECK THE NEW YORK STATE BETTER BUSINESS BUREAU'S WEB-SITE, JENNIFER CONVERTIBLES WAS FINED OVER $200,000 A FEW YEARS AGO BY THE ATTORNEY GENERAL'S OFFICE. I wish I checked the multiple complaint web-sites before purchasing my leather sectional from them. Their showrooms are fronts for crooked unprofessional scoundrels. COMPLAIN TO YOUR STATE'S ATTORNEY GENERAL CONSUMER FRAUD DEPARTMENT. HOPEFULLY WITH ENOUGH COMPLAINTS FROM CONSUMERS, THIS OUTFIT WILL EVENTUALLY BE SHUT DOWN! SOMEONE NEEDS TO ALERT THE PRESS ABOUT THIS DISGUSTING COMPANY, PEOPLE ARE UNAWARE OF HOW THESE PEOPLE SCAM CONSUMERS.

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12:00 am EDT

Jennifer Convertibles no quality assurance inspection on imported goods

I paid cash for a leather sofa on may 5th, 2006 in the amount of $1,356.27 and set-up delivery for may 30, 2006. On the day of delivery the delivery men were obviously in a rush and jilted my door on the way in with my sofa, rendering my top lock useless. The sofa itself was ripped at the reclining section with the steel mechanism sticking out. This caused the back of the sofa to be alighned incorrectly by approx 5 inches. I called the showroom and was assured a new sofa by mary the showroom manager. Delivery was set-up for june 21st. I waited in on june 21st only to find our that the truck with my sofa had been impounded for unpaid tickets. I then had to take a 3rd day off work on june 28th. I called the showroom the day before to make sure that my sofa would be delivered before 5pm as my building has restrictions. I waited in all day until 5pm and the truck was a no show. I called the district manager, michael gale the same day (june 28th). He only just got back to me today, july 10th. I have been told that I can wait in 5 hours again or wait 14 days for a refund, even though I paid cash! I cannot take a 4th day off work nor can I sit on a floor for 2 weeks to wait on my refund to invest the time to look again for another sofa.

Jennifer Convertible has no quality assurance inspection on imported goods which means the merchandise is put on a boat from japan or wherever and shipped to new jersey without ever being opened and checked! The delivery company is a separate entitiy from Jennifer Convertible so nobody can be held accountable for the common delivery issues!

Who is in charge at Jennifer Convertible? Where is the company structure!

Why does it not say in the worry free guarantee that you may have to take 4 days off work for nothing and make around 20 phone calls, all to no avail?

Company details:

JENNIFER CONVERTIBLE
1274 SECOND AVENUE
NY, NY 10021

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Overview of Jennifer Convertibles complaint handling

Jennifer Convertibles reviews first appeared on Complaints Board on Aug 22, 2006. The latest review Bedroom set was posted on Feb 8, 2023. The latest complaint incomplete order/mistake in delivery was resolved on Jun 15, 2013. Jennifer Convertibles has an average consumer rating of 3 stars from 55 reviews. Jennifer Convertibles has resolved 21 complaints.
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    +1 (516) 496-1900
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Jennifer Convertibles Category
Jennifer Convertibles is ranked 165 among 370 companies in the Furniture Stores category

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