JCPenneyjewelry

K Review updated:

I got a sapphire ring from my parents for Christmas a few years ago. The ring was $30 and my mom got the LIFETIME warranty for $30 also. The stone fell out & the warranty says it covers stone replacement and now they are saying the stone replacement costs more then the ring so they won't fix it. What is the point of the lifetime warranty if you don't honor it?? I've Called more then once and they won't call me back. They should be shut down they are terrible they tried to tell my ring was like a broken car that needed to much work so it's pointless when al my ring needs is a new stone which the warranty is SUPPOSED TO COVER

Responses

  • Mc
    MC1999 Apr 28, 2021

    I bought a 5 carat diamond tennis bracelet about two years ago and have had to take it to a jeweler 5 different times because the bracelet continues to break. This last time the jeweler worked on it...about 5 days ago made the statement that it's just very poorly made and will continue to break. Needless to say I'm extremely disappointed because it was a surprise gift for my wife that she really can't wear for fear of it breaking and losing it. Byer beware!

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