JCPenneycustomer service

This review was posted by
a verified customer
Verified customer

I placed an order for a swim suit bottom web ID 2883175 and requested a size small based on the reviews. I also told the representative that I needed the item before July as I was going on vacation. The representative told me that I should receive it before then, and so I placed the order. I received an email confirmation and when I reviewed the order and saw that the size was incorrect, I immediately called again. I told the representative what happened and expected to have the order changed with the correct size, but instead was told that I had to place another order with the right size. She then said that once I get the wrong sized order, I can send it back and get a refund. I just do not understand why I should go through such a hassle, if it was not my error. The representative who took the order erroneously put in the order for a size Xtra small instead of a small. I have had this experience before with other vendors and instead of placing another order, the company had the correct order expedited to me, at no expense to me. I hope to hear from your management team in regard to my complaint, as once again, the representative got the size wrong and I should not have to place another order based on her inaccuracy.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.