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JC Penney

JC Penney review: BaByliss Nano Titanium Prim 3000 1 1/4" Ionic Flat Iron

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2:12 pm EDT
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I recently opened a claim regarding a lost package I purchased. Initially, I was told by a representative that I needed to submit a police report to proceed with my refund request, and I complied. However, due to delays in receiving the police report, I informed the representative that I had to travel to Brazil due to my father's hospitalization but wanted to ensure I followed the correct procedure for my claim before departing.

Unfortunately, the police report arrived after I had already left for Brazil. Upon my return to the USA, I received a call from the 114th Precinct, informing me that I could access my report online. However, when I checked the status of my claim with UPS, Afterpay, and JCPenney, I discovered that my claim had been closed unfavorably, citing proof of delivery, without giving me the opportunity to submit the necessary documents to support my case.

I find this handling of my claim to be unprofessional and disrespectful. Therefore, I kindly request that UPS, Afterpay, and JCPenney reopen my claim and reconsider my submitted documents. I have not received my item or a replacement, and this situation has also negatively affected my relationship with Afterpay due to nonpayment.

If my request is not considered, I will escalate this matter to the Better Business Bureau and the Consumer Financial Protection Bureau. It is crucial to address this issue promptly and fairly. I believe in fighting for what is right.

Thank you for your attention to this matter.

Sincerely,

Lucke Metzger

Desired outcome: Refund!

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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
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    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
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    Jun 13, 2024
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