Jack In The Box
Reviews and Complaints

My kids love their food, so i tend to go there when we are in a rush. It seem like 9 out of 10 times, they ask us to pull to the front and they will bring our food out to us. What is the point of going through the drive thru for fast food if we are still going to have to wait for it. I have heard that they have a time frame to get the food out, but why should we have to pull to the front even when there is no other customer behind us. Errrrr...

This store must be the filtiest fast food restaurant.
I have never seenn a place this filthy especially the outside
They should spend some money cleaning this place.
I was there lsat Sunday 5/23/10

I went into a Jack in the box drive thru one morning last week, the kid tryed to short me my change, when i asked for it, he told me not to get a F_____ing tude, the manager really did not care about it at all, so I guess its ok to try and steel from customers, by the way this was the second time this happened. The food was piss poor, and not really warm. We will not be going back, and I am letting everyone I know about this, I am even thinking about calling the local paper about this poor service.

the employees have become reliant and disconnected from their customer service responsibilities because of the installation of the electronic kioske. I will no longer support a jack in the box with a job robbing machine. I refuse to wait 5 min to get a cup because it was ordered from a computer and not a human.

Apparently Jack's bubble head contains nothing but air which is passed down to his managers! A counterfeit credit card in my name was used to purchase approximately 40.00 worth of food at a Jack in the Box in Bakersfield, CA. When I called "guest services" I was told that Jack's policy is NOT to ask for identification when purchases of any amount are made. The "Senior agent" I talked to was totally rude, asked "...just what do you think Jack in the Box is going to do for you?" I felt like I was the criminal! I was basically told I was SOL until my bank reversed the charge - I was told Jack's policy was to not contest bank reversals because they (JIB) didn't ask for ID. she wouldn't supply me with the store location or phone number. When I explained about filing a police report she told me she would give me a report number to give to the police department. So because of Jack in the Box policy and a crook with an affinity for junk food...my bank and I are stuck with the footwork of trying to get back my money.

I work at jack in the box #514 and ever since the new management took over this place has really go to s**t. First I want to complain about the new manager she has 3 months on the job and so far I have not see improvement she can't make the work schedule for employees she sometimes schedule one person to come in is that one person suppose to run counter, drive thru friers and grill all at once while she sits in her office doing nothing. Then the training manager is no better he suppose to be teaching her how to do thing but it seems like all they do is plot against the workers they don't like. And lastly I want to say is that they lock them self in the office from 30 to 1 hour doing who knows what and then they have the same days off and sometimes leave at the same time.

This was the third time we went for food. Again, the customer service was horrible, long wait. Finally, we decided to go drive-thru with our receipts to claim our food. Not only are they always short staffed, the professionalism is lacking. Employees can't seem to communicate in English, and if they do, they call us "Yeah, man", or throw hands up "C'mon man!" The other issue we noticed there's always problem with their building. One time we noticed the ceiling insulation fell in the dining room. This time, the dining room is flooded. If the store is badly managed, God knows how clean the kitchen is. We'll never go back again.

Jack in the Box JUST opened here and I couldn't be more excited...when I went in to order my food I noticed the assembly like with 4 people preparing food...what bothered me was all 4 people were not wearing gloves, one touch the meat, one the bun and the other the lettuce and tom and then at the end the person grabs the burger and wraps it...4 different people touch my food with there bare hands. When I spoke to the owner she agreed and ask if I would talk to her area manager in which I did. His response to not wearing gloves is that it it slows things down. I told him that I thought it was dirty while I witnessed one lady wiping her hands on her pants and preceeding to wrap food...he told me he makes sure they wash there hands. How can you make sure ALL your employees wash there hands when I clearly seen her wiping her hands and touching people's food? I am calling the health department and reporting them. I would rather wait an extra minute to get my food then 4 different people touching my food.

We were going to go thru the drive thru. In the car was myself, my wife, and my 4 year old grandson. He had to go potty, so I pulled over before we went into drive thru lane. My wife took him in. He has been trainging to not pee his pants, but has to go immediately when he says so. He feels bad, as other kids his age are trained. My wife asked for the key. The counter person said you will have to wait. My wife waited a minute or so, and asked again, She got, cant you see I am busy. WAIT!. my wife said the little boy needs to go to the bathroom quickly. She just looked at my wife and put some whip cream on some drink. By then it was over 3 minutes. My grandson had peed in his pants. He cried because he did it. We had no cloths to change into as he was going to a party. We had to stop at fred meyer and buy new clothes. I have not been this upset at Jack since the day you blew him up. I was going to go in and really tell this rude clerk off. What away to treat customers who have frequented your restaurants FOODMAKER for years. I will not go back again.

I went to the Jack in the box and ordered a #7 combo that is a sourdough steak sandwich with curly fries and drink. I paid for my order in full and started to drive off, I proceded to put my hand in the bag while driving and eat a few fries, when I got home to my amazment the order I received was a Fried Chicken Sandwich. So disapointed I returned to the jack in the box were i purchased it from and walked into the store. I showed the drive thoough lady my order and told her I ordered a #7 and she replyed " Oh ok" then she snatched the bag out of my hand and yelded at the cook. after waiting 5 mins for my order to come back she puts it into a new bag and does not include the fries. I ask her may I get some more fries please. Her response was " You ate them allready - NO" I politely say " I had to eat something driving back and forth from home, because you messed up my order" The manager was standing behind her over hearing this entire conversation, and he did not even help me or say one word. I told the lady to keep that sandwich and left the store very upset.

Went to jack in the box this morning, the food was so gross. the eggs where so dried, the hashbrowns so greasey. nothing good about this breakfast! everything tasted as if where a few days old. never again will i eat breakfast there.

Hi This is Maria, I was trying to make a complaint but not sure if I’m at the right place. I worked at this location for a few weeks, I’ve worked for jack in the box for 10 yrs and I decided to work part time at this location for my upcoming vacation. I was fired without an explanation and was unable to contact the manager as he had blocked my number. Through out my employment there I saw several issues.. There was a team member working under the name of Melecio Martines that was taking money from the registers and using it for their personal use, then he would make orders to replace the money he would take. He would also call others to clock him in and get there a few hours later. Other employees would do the same and he would return the favor. This person also took money from the jack in the box safe, using it for personal use and would replace it in time for management not to notice. I have prof of insidents with call records and times and dates. When I brought some issues to attention I was let go a few days later and it angers me that they see what’s happening and fire the people that are being honest instead of someone that can do this type of thing. Many times I also saw fake dollar bills given to customers and they would keep the original real money. On occasions sex would occur while an order was taking place and food would be getting done. The manager was part of the problem too since I didn’t want anything to do with him I feel that’s the other reason I was let go. I notified the owner and GM about the issues but it seems it is not as important and like this man Melecio had mocked me before, he could do what ever he wanted without being fired. This person is working under false information his name is Roberto Salazar and I have prof of that.

I HAVED WORKED FOR JACK ON AND OFF FOR 11 YEARS.I HAVE WENT THROUGH SO MANY MANAGERS AND DISTRICT MANAGERS IT SUCKS. NOW I FIND OUT I AM(DNR)BY THIS DISTRICT MANAGER NAMED STEVEN. WITH OUT NOTICE AND HE HAS BEEN TREATING ME UNFAIR SINCE I MET HIM HIS FIRST DAY. I WENT TO GO BACK TO WORK AND THEY TOLD ME I WAS DNR AND WOULD NOT TELL ME WHY, I WOULD HAVE TO TALK TO STEVEN. WICH HE IGNORES MY CALLS AND WHEN HE DID SAID I HAVE NOTHING TO SAY TO YOU. MY WIFE IS TOTALY DISABLED AND I NEED MY JOB, BUT HE IS KEEPING ME FROM IT. WHAT CAN I DO?PLEASE HELP ME.

My husband and I had eaten a sirloin burger and a jumbo jack with cheese. In less then 24 hours we both had food poisoning. I tried calling the corporation and filing the complaint but I was told there was nothing that could be done without a full emergency room report. Neither one of us can afford an ER bill right now. I just wanted to let them know About the situation so they could prevent It from happening to someone else. Don't eat at the jack in the box on east wade Hampton blvd in south carolina. It's next to a Walmart. They are very unclean and don't seem to care about there customers well being.

There was a line of about 8 cars at Jack in the box and i was being rushed. I ordered my food, gave them my card got my food and left. It wasn't until i got to work that i realized I didn't have my credit card. I called the jack in the box to see if they had it. They denied it and i had to cancel my card and now wait for a new card to come. This is the third time that they had forgotten to give me my card. You could say that i should have asked for it back, but it's not my job to ask for it and quiet frankly i was being rushed and forgot. How hard is it for them to give me my damn card back? I'm a poor college student, and without a credit card, I'm outa luck for money the next couple days.

I was in this restuarnt this morning for breakfast at approx. 8am. After placing my order I sat down at a dirty table and noticed all of them were dirty, the serving counters had food and beverage stains all over them, the trash collection area was cluttered with old food and the inside area was buzzing with flies. I was unable to finish eating due to the dirty condition. I doubt if I will return to this convient stop. There is no excuse for a dirty eating area. Sorry Jack but I can't come back.
Bob S.
Temple, TX

i live down the road and have been going to jack for years now, i love to eat late at night and usually i don't mind waiting 10 min to get my food, but recently there have been many other people eating the delicious jack burgers at 2-3 am and i am tired of waiting for up to 30 min on my food because there is only 1 person working, the management needs to make sure there are at least 2 if not 3 people working the night shift, i hate having to go to mcdonalds, so please take care of this issue, again the jack is on eldridge at briar forest 77077, thanks

I am very disappointed with the commercials that Jack in the Box is running. They do not need the sexual or other inappropriate behavior to sell their food. The commercials should encourage people to eat their food, not disgust them. I will not eat at a Jack in the Box unless the commercials clean up.

08-21-12, I wanted to try the all sooo advertised "all american combo meal", what I tasted was DISGUSTING! the meat was DRY. buns were SOGGY & FF was stale & cold! The enter ingredients was MUSHY and I was VERY DISAPPOINTED! I Couldn"t eat it & had driven too far to return the combo mess! The sad thing is I had not eaten @ this establishment in many many years & thought with all the advertisment, Jack in the Box had gotten better... GOD knows I was wrong wrong & wrong. Becareful of what you THINK can CHANGE, you maybe throwing your money away tooooo!

We ordered four sour dough breakfast jacks with bacon, and we received four sour doughs with two pieces of cheese and bacon, no egg. My husband went in the store and complained, they said they couldn't hear the order well. We went through the drive thru, and it was the store on Dana Avenue in Redding, Ca. They also thought we only wanted one, and we even repeated the order to make sure at the window. Still received the wrong order.

after buying a all american jack and eating it at work about3to4hours late I had server stomach pains, it feltso bad I thought I needed to go to ER?

I am still laughing but I don't eat there. A disgruntled employee either at the factory or at the restaurant put it there.
Jack In The Box employees are nasty.

Jack can you read this.

Or maybe you can go ### yourself Jason!

sir,
The only conclusion in my humble opinion toward your compliant is a young man admiring your girlfriend during this business exchange. Hm, sounds like you are insecure and jeolous toward any man looking at your girlfriend. This person didn't cheat you out of your money. Perhaps next time, leave your girlfriend in the vehicle in the parking lot and enter to place your order..hm, she might still be waiting in the parking lot ... you sound immature...
mary

MAM, , WHY DID U ESPECTC TOO GET BTOTH YOU'RE MONEY & THE HABURGER (( FOR FEREE )) ?!?

THEY'RE MADE AN HONETS MISSTEAK & RETCIFYED IT "" PLUS "" ADITONAL FRECHR FRY'S & DRANAK BUT YOU WE'RE TO FULL OFF YOU'RE SELF TO ACEPT THEY'RE OFER

SHAME ON U MADAM

I DO NAT THNIK JACK & THE BOX WLIL MISS U AS A COSTU8MER

YOU HALF A TERIBLE ATIDUDE

BLESING'S ALL THE SMAE & I HPOE YOU UNEDER STAND WHTA I AM TRYING TOO GET AT & DO NAT TKAE OFENSE FOR NONE IS ITNEDNED

Dr M A CARNARVORO

Bad service

Today is Christmas eve, I understand the frustration but I was treated so rudely. First it was 7:25 the line was from the order screen to the red light. People waited for over 45 min while only a couple cars moved. Then a rude employee came out and screamed at us they were closing. First of all that was unprofessional and we waited for a long time from 7:25 til 8:11 then was told they were closed. I think that obviously this jack in the box was closing early for the holidays and I understand that but to only move 2 cars in over a half an hour is just wrong. They didn't want to do their job then they need to look for other employment. I mean they should all be fired. There was exactly 9 cars waiting in line and I bet I ant the only one complaining. This needs to be looked into and actions need to be taken. They not only made us waste our time but costed your company money. [protected]

I WAS JUST AT JACK AND THE BOX A FEW MINUTES AGO. I HAVE ALWAYS FOUND THEM TO BE VERY FRIENDLY AND KIND.
SO I WENT DOWN TO BUY SEVERAL THINGS FOR MY HUSBAND AND MYSELF. WHEN I GOT HOME MY HUSBANDS MEAL WAS FINE,
BUT I HAD ORDERED THE CHICKEN STRIP MEAL. THE FISH WAS VERY NICE AND HOT, BUT THE CHICKEN WAS RAW, I THEN THROW EVERYTHING OUT. SORRY BUT COMPLAINTING, BUT MY MONEY COMES HARD SINCE I HAD CANCER AND MY HUSBAND JUSY HAD A HEART VALVE REPLACEMENT. AGAIN I ENJOY JACK IN THE BOX AND HOPE IT WILL BE BETTER NEXT TIME. I LIVE IN DEER PARK, TXAS AND THE JACK IN THE BOX WAS OFF HYW.225.

When through drive through and receive incoccect order. Employee would not fix the order or get the manager. Then kept my receipt. I call cs and receive a return call.

I went to order monster taco waited in line 30 minutes. Juse to pull up to window to get cold as food. Very disappointed bad business

I do like Jack in the Box, but the service at the Bellmead store definitely not good. The sour dough jack was cold and not prepared right, the curly fries were cold and so was the big Texas cheese burger. The food that was handed to us must have been sitting there for a while. We ordered a Large on the menu and did not get the free antenna ball advertised with it, and the shake machine was down. Did not even get a receipt to take the survey and let the company know. Went through the drive thru.
From a unhappy and concerned customer. ..

I go by jack in box early in the morning between 405am-430am and it's suppose to be a 24HR. Business but it's close at lease 5 days a week at this time you can go by their and order something you'll see then just drive off don't say nothing just come back the next 6 days I promise 5 or 6 of those days it will lie and say the computer is down at store #375 phone#[protected] on 249 and bammel n houston rd. Sometimes the employee is sitting outside smoking and talking why customer is coming threw the drive thru the employee is lying to customer saying the computer is down

hi my name is oumer ansari i went to purchase jumbo deal in the jack in the box in the morning time there is a lady called marisol when i giving the order she is not concentrating in my order and she is talking to grill person and she is very rude to next employee who is working with here.iam purchasing regurlarliy so think u guys will take the ac tion

I will agree with the young lady who went to the Jack in the Box who receive terrible service. Regardless if her spelling was not correct she was a customer. People who take the time to complain that is a good thing because so many customers at restaurants like Jack in the box serve food that is not acceptable and when you work hard for your money you do not want to waste it. I am speaking from experience Jack in the box in Euless Texas. DO NOT EAT THERE! They also have hair in their food they can never get their orders right. When you see Jack in the box commercials on television about how their food is cook to order. How their service is fat service. False advertising not true. What this restaurant do not understand is that they never know who they are serving. So therefore, they should serve good quality food and friendly service at all times. You trust that when you go to Jack in the Box you are also feeding your family so I must know at all times that I am feeding them good quality food. I received a call back from the District Manager who was Rafael who was worse than the store manager. I stated to him it is not about the correction of the food it is about what else are you serving in Jack in the Box. To Rafael the district manager over Jack in the Box the reason you were offered that position because I sure the owner thought you were capable of taking care of his customer. If you cannot handle the job please resign for the sake of the restaurant. You do not deserve that position because you have poor customer service skills and failure to know how to handle your customers. The Jack in the Box in Euless store#155 get an F for failure to serve clean and hot food. That woul;d be the Jack in the Box on highway 10 to be exact. DO NOT EAT THERE FOOD AND THE SERVICE IS NOT WORTH THE PRICE.

TO: ispeakenglish, do you? PERSON WHO KEEPS WRITING RUDE REMARKS!

YOU NEED TO GET A LIFE. THIS IS NOT YOUR PERSONAL WEBSITE TO GO AROUND BASHING PEOPLE FOR YOUR OWN INSECURITIES. YOU SOUND LIKE A VERY HORRIBLE PERSON. ALL YOUR POSTS HAVE BEEN PUTTING PEOPLE DOWN. I DON'T KNOW HOW AN AWEFUL PERSON LIKE YOU COULD SLEEP AT NIGHT.

GROW UP! FIND ANOTHER WEBSITE TO COMPLAIN ON AND I WOULD ADVISE BEFORE YOU GO BASHING PEOPLE EVER AGAIN YOU TAKE A GOOD LOOK IN THE MIRROR OF WHAT IMAGE YOU GIVE PEOPLE ABOUT YOURSELF!

I don't think the coughing was the issue, I think it was the spitting. If his cough was that bad he should have went to the restroom. Would you want to eat in a place where someone was spitting.

Interesting, they were put in the same sleeve?What employee thought that would be acceptable?

We love Jack in the Box breakfast all there food but today my wife and me went for breakfast the bread were old coffee was cold I was going to bring breakfast to my kids but forget after this bad experience no way.

JIB# 3018

TO: ispeakenglish, do you? PERSON WHO KEEPS WRITING RUDE REMARKS!

YOU NEED TO GET A LIFE. THIS IS NOT YOUR PERSONAL WEBSITE TO GO AROUND BASHING PEOPLE FOR YOUR OWN INSECURITIES. YOU SOUND LIKE A VERY HORRIBLE PERSON. ALL YOUR POSTS HAVE BEEN PUTTING PEOPLE DOWN. I DON'T KNOW HOW AN AWEFUL PERSON LIKE YOU COULD SLEEP AT NIGHT.

GROW UP! FIND ANOTHER WEBSITE TO COMPLAIN ON AND I WOULD ADVISE BEFORE YOU GO BASHING PEOPLE EVER AGAIN YOU TAKE A GOOD LOOK IN THE MIRROR OF WHAT IMAGE YOU GIVE PEOPLE ABOUT YOURSELF!

"this is a service, not a privliage"...

wow, how about you take YOUR lazy butt home and make some food yourself? this is a service, not a privliage. you really should think about taking some cooking classes, what if these restaurants were closed down for a week or so? you'd die from no food. people like you really are getting too demanding. i would assume they were clocked off waiting for the call from corporate to go home. do you expect them to go cook YOUR food with no pay? i wouldn't. so selfish.

JIB #3158 - #whereisthechicken ?

https://youtu.be/5VVAPJ4lhk0 - this is video showing that we ordered two chicken teriyaki bowls in and in return we got two bowls of plain rice.

Restaurant number 3158 isn't the biggest piece of #### resteraunt ever and not only do I want my money back but I want vouchers and free meals as well because I am sick of this ####. You guys have had to compliment me 3 times now and the service still sucks!

#jackinthebox - look @ https://youtu.be/5VVAPJ4lhk0 - it is now officially on the internet that Jack in the Box is b.s!

The 14 digit code is [protected]

I live in Corpus Christi, Texas I went to the Jack in the Box on Airline and SOUTH padre island drive, the cashier was real rude never cracked a smile. The Dr. Pepper was waterly so I told her and asked her if they could change it she said I have to finish here . I would have understood if she had said nicely someone will change it in just a minute. Then I had to wait a long time for the Dr. pepper to be replaced so my order came and the cup holders are real flimsy and I had two cup holders and two bags of food so I told her I need help to take all this to the car (Iam disabled and the handicap parking is way away from the door again she was rude finally she told someone she needs help carrying all that. But to me she was giving me an attitude and making me feel like she was doing me a favor, she doesn't realize that its because of customers that she has a job and jack in the box is open . I asked her what is your name because I will be making a compliant and she said what I said What is your name she looked at the other worker like I was crazy and she fused to give me her name so I told her thats ok your the only black person here anyway. Then she starting yelling me that I was prejuiced Iam not I voted for Obama and if she was mexican, white, or any color I would be upset if I was treated that way. Hope to hear from you Janie Hernandez [protected].

If these illegal alliens dont do the job, do you think Citizens will?
Come on give them a break there just trying to make a living to support theire families and it's not there fall theire not blessesd like us to be born in the United States. I used to work at a Jack In The Box when I was a teenager and I work with people who were not luky to be legal but even though theire english was bad they tried, I understand you have the right to your opinion, but who are you to judge?

I went to a jack in the box in phoenix store number 1524 at 10:39 pm was told my debit card was denied so I paid cash surprised that my card didn't work. Since then I have used my card a few times with no problem. Now last night I looked at my account online and was that I was charged for that purchase, that I had already paid cash for, if my card was denied why did that charge come up on my bank account?

Susan Marion
[protected]
[protected]

ZERO RATING

This morning I visited my local jack n the box. Been for years. Today there was a woman walking passed my car in the drive thru area. it startled me since perris is crime infested and she came out of no where. I drove thru trying not to hit here as this drive thru is made for cars not employees trying to clean the drive way. This location on perris blvd location #136 is the only one where they have employees walking thru the drive thru making it difficult to focus and sometimes scares a person not expecting this. why 9am in the am. clean ur drive thru when customers are not present. I asked for manager rude employee name: on receipt Shivani said its her job i said it scares your customers for someone to walking behind or on the side of our cars. there is crime here and i didn't feel safe. the RUDE lade said well that is her job and oh well. i asked for the corporate/3 she said i don;t have it. i demanded the number or supervisor she then gave me this number [protected] gave me my change and said don't throw the change at me. I asked her to repeat that i was amazed i never thought of doing that! this place is rude and i won't go back there we need to feel safe and that someone is concern for our safety folks getting killed and robbed in drive thru. i am not happy and after all that my food was cold i didn';t trust your employees to even eat it. drive thru #136 date visited 2-1-19 at 9:08 in the am. she should not have a JOB there RUDE RUDE RUDE #[protected] coupon code 525 U SUCK JACK i took a screen shot and left my info on your survey line

my name is Tommie posemato #[protected]. I stop at store # 155 in Greenville tx all the time I'm so tired of the ones working the drive up window that seem to have trouble speaking and understanding English they are constantly getting my order wrong. I like jack in the box very much but if this continues I will have to consider finding elsewhere to eat.

I purchased 10 taco's at the Jack In the Box on Bonnie view Road and I-20. They served me old tacos, just opened them up and stuffed them with lettuce and sauce, plus they were cold. The burgers very dry with very little sauce and the meat is very dry as well. I Have experienced this on a number of times. I let them no that the burgers are dry and ask for extra sauce but it seems like they are on a very tight budget or something. the food has become very poor there. food cost tooooo much to be old and dry. on this day of SICK OF IT. APRIL 28, 2016. I really wonder do these bad comments really matter to the owner to fix it or it don't matter, you still make your money either way it go. Fed up customer.

my name is Stephen parson and I been coming to jack in the box for 10 plus years and this it the first time I had to deal with rude people they acted like it was my fault that they got my order wrong I don't know it im more mad that they got my order wrong or the fact that I want all the way home thinking it was just like I order I cant eat onions and they put them on my food gave me the wrong order and acted like it was my fault

I have been going to Jack in the box for MANY years now. I know what I like and how I like it. Apparently, Jack in the box at Francis and Division, in Spokane, WA, prides itself on hiring people who are not only deaf, but dumb. I have been there 3 times, and all three times, today being the last, I was not at all impressed. The first time was on my way to work, so no time to go back and get my order corrected. I had ordered a Jacks Spicy Chicken, with cheese, add ketchup. I even asked the girl to PLEASE DONT FORGET THE CHEESE. Well, I was certainly charged for it, but never got it, or the ketchup. The second time, all I wanted were tacos. That's it, nothing fancy. I got my tacos. I got my cold, rubbery, inedible tacos. At that time I SWORE I would never go there again. So today, again, on my way to work after leaving the Dept of Vehicle Licensing, I was hungry, and dang it if that Jack in the box wasn't the closest thing. So I decide I would give it a shot. I ordered a Ultimate Cheese burger and a medium drink. As I am creeping closer to the front of the drive through, the car in front of me gets its order, 1 bag, 1 drink. I thought the guy was taking a while to check his order out since it couldn't have been much in the small bag. Then I see the bag and the drink being passed back to the drive thru girl. After a bit of conversation between the customer and girl, a larger bag, with a larger drink gets passed back to the guy in front of me. Apparently happy, he pulls away. My Turn! But I had a sneaky suspicion, that it was MY order that had been given first, rifled through, then passed back. AND I was right. When the girl told me the total and expected me to pay, I asked her if that was the same bag that had been passed back and forth. And judging by the multiple grease marks on the bag, it had been. So that told me that the guy in the car in front of me not only handled my food, but unwrapped it to check it out, and they were going to now sell it to me. I told them never mind and drove away. I never complain about things like this, but 3 times, in a row, of poor service is ridiculous. sorry for the long story, but it had to be told!

I was a regular customer of a nearby jack in the box. i normally order breakfast jack's with mayo. The store raised the price from .99 to 1.19. thought it seemed strange but did not think much of it until i went to another nearby store and the price was .99. i made this my new store and ordered breakfast jack with mayo and now the price is raised to 1.19.

I can agree with the service on Lindell Blvd in Saint Louis, Mo. I have been going there for many years at different times of the day and I can say that out of probably 50 times I have been there I have only had 1 good visit and that was because the manager at the time had took my order. They have for the last 5 years I have been going there they are always pulling the cars in the drive-thru to save on their drive-thru times I assume. I have been asked to park on the side or pull in parking spot every time but once, and when they bring out your order they forget who's is who's, I always have to run back in because there are no condiments(even when I ask for hot sauce, ketchup etc.. ) its never in the bag and half of the time I get the wrong order. Today I stopped in at about 6:45am before work (had to be at work at 7am right around the corner). There was a sign on intercom in drive through stating to pull to window intercom is broken, I could heat someone speaking but couldnt understand, so I pull around and noone, NOT NOONE came to window nor did I see anyone in the store from where I was in the drive-thru, I sat there for almost 10 min but had to leave so I wouldnt be late for work, needless to say I came to work hungry this morning, I came to jackn box because mcdonalds was playing the same game of not answering the intercom and they are supposed to be 24hrs...Whats going on with fast food restaurants on Lindell Blvd?

I don't usually do this but your store in St. Louis MO on Lindell at Sarah (JIB#4122) was so bad on so many levels. There was a couple in front of me who ordered 6 tacos and a burger, myself, then a couple after me (and there was no one in the drive thru). The first couple began to complain about the wait and then were given part of their order (they were 2 tacos short) and returned the sandwich because it wasn't what they ordered. The couple who came after me was apparently related to the lady taking orders. They began to complain and got their order (which consisted of 2 tacos, fries and a sandwich). I had ordered 2 tacos, fries and a soda for there. I finally went to the register and was given a sack with my food in it. While I was standing at the register waiting for my meager order a woman had come in ordered, got her order and left. The table I sat at as I watched everyone else get their food and waited for mine was filthy. When I stood to finally go and see about my order I stuck to the floor to the point that I could hear each step I took. It appeared that there were 3-4 people in the kitchen working (semi) and the person taking orders. I simply don't understand this kind of service as there was absolutely no excuse (i.e. overwhelming crowd or such).

The jack in the box on Magnolia and LaPalma in Anaheim Ca., has absolutly pushed me to the limits of my patience. The first time that I went there, I ordered my food, it was correct on the little screen at the menu. I got home to find out that my order was completly inacurrate. The food that was recieved was so horrible that we were unable to eat it. We attempted many times to contact the restaurant to rectify the situation with no avail. Just this evening my husband and I were running errands and decided to stop at the same location. Once again hoping that last time they were just having a bad night. Once again we ordered and after fighting with the woman on the other end who didnt speak a WORD of english nor did she understand the simple things that we were asking for...everything was correct on the little screen. We recieved our food and realized when we got home that once again we recieved the wrong order. It was truely inedible. It smelled burnt and completely rotten. My husband I and tried for quite a while to contact the restaurant, if you can call it that. we finally reached someone who was reluctant to give us any information as to who the manager was and explained to us that there was no supervisor in the restaurant until tomorrow. She then hung up on my husband as he was trying to ask her for a number to talk to someone about the service we have received now twice. The phone line has now been tied up for over an hour. We walked into the restaurant and the phone has been left off the hook.

I ordered 2 tacos and a 3 piece jalapeño in drive thru.
One of the 2 tacos was soaked in old (rancid) oil and over cooked to be dark brown in color. Tossed after 1 bite.
Location, receipt, and photo attached.
Store #521

The dinning room is always closed.In the morning and at evening

Man in the drive through told me to get tf out his line. I have never been more disrespected in my life.

Jack in the Box 328 W. University Dr. Denton, Texas

Nothing in the order was right. Chrispy Jack wrap was cold /old. Spicy Chicken Sandwitches had no chicken in them and the curly fries stale and the tacos were missing! Steve Corie

321 Beasley

Denton Texas 76201

Messy bathroom when no one else is in restaurant. Paper on floor. Poop smears on toilet seat and toilet base = disgusting.

Inside restaurant order was messed up 2 times.

Rude order taker

Print so light on receipt I can’t read it and take survey/report service.

I ordered a mobile order and the wrong food was in the bag. When I called they hung up on me. Order number [protected]

They refused to cook me tacos because they said they was frozen

We stopped at Jack in the box and ordered at drive through and got 2 number 10s which is the spicy chicken sandwich meals and 8 tacos when we received and got back on the road we opened bag and the chicken sandwich’s was only bread and chicken no cheese, no lettuce, no tomatoes and we were short 4 tacos

The burger was cold and no hot sauce for the burrito. Plus when trying to do a survey the code would not work cause you could not read it . I tried to tell them but they said they couldn’t do anything. Happened on

12/4/23 . They never have everything

That you ask for.

Manager was not answering the head set so pulled around to door went In only one person was in the store next comes manager walking in smelling like marijuana service over all was horrible