Invitation Homes review: Rip off/scam

Good Afternoon,

I am reaching out because I need assistance with an ongoing issue regarding my water/sewer charges and payments for my Invitation Homes property at 3881 Blythewood Circle, Powder Springs, GA 30127.
During the month of June, I received an unusually high water bill. After the issue was investigated, it was determined that there was a water leak, and the leak was located outside of the home. Because of this issue, I ended up paying significantly more than I should have for the months of June, July, and August.

In total, I have paid more than $2,600 related to this overpayment. I have been contacting the representatives I was instructed to contact and have sent multiple emails attempting to get this matter resolved. Unfortunately, I did not receive a response until this morning, when I was informed that I would only receive a $1,200 credit.

I am asking that someone please conduct a complete review of my account, including:

The water charges for June, July, and August
The documentation showing the leak and where it was located
All payments I made during this period
The amount I was actually responsible for
The credit or reimbursement that was previously discussed with me
The reason I am now being offered only a $1,200 credit when my documented overpayment is more than $2,600
I have attached proof from my resident portal showing the payments I made. I also have email correspondence from Invitation Homes indicating that I would receive my money back once the matter was investigated and everything was reviewed.

At this point, I am simply asking to be treated fairly and for someone with the authority to review my account from beginning to end. I do not believe a partial $1,200 credit adequately addresses the amount I paid due to a leak that was determined to be outside of the home.

Please review my account, payment history, water charges, leak documentation, and previous correspondence and provide me with a detailed explanation of how the final reimbursement/credit amount was calculated.
I would appreciate a written response and a full accounting of the amount that should be credited or refunded to me. Thank you for your time and assistance. I look forward to getting this matter resolved fairly. If for some reason you are not the correct person can you pls email me who i need to contact.

THANK YOU

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