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Invitation Homes

Invitation Homes review: Air conditioner filters ( 1 comment)

J
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10:32 am UTC
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If "0" stars were possible I would give it. Invitation Homes sends out air conditioner filters or use to.
They add this charge to the rent. As a resident we are supposed to have a team in our city assigned to us for assistance. THAT IS A JOKE! I sent a message to this so-called team, which by the way, seems to be a secret until you complain to corporate about your issues. Anyway, a person from the team told me to open a maintenance ticket for a filter. I never had to do that before because they were automatically mailed to me. I opened the ticket which was closed and I was told that according to my lease agreement, IT WAS MY RESPONSIBILITY. Yet they add this charge to my rent. You would think that a company that was sued for overcharging residents would get their act together!+

Recommendation: DO NOT RENT FROM THIS COMPANY! ANY ISSUES WITH THE PROPERTY YOU WILL BE HARD PRESSED TO CALL FOR ASSISTANCE. YOU MAY GET CHARGED FOR SOMETHING THAT IS NOT YOUR RESPONSIBLITY OR FAULT!

Invitation Homes response
Jul 28, 2026 7:47 pm UTC
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Hi Judy - We understand how frustrating this must be for you, and we apologize for any inconvenience caused. Please email us your review and Invitation Homes address to social@invitationhomes.com at your earliest convenience including "Complaints Board" in the subject line and/or email body. Thank you.
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