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Invitation Homes review: Rental property maintenance - emergency safety issue

S
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8:38 pm UTC
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I have generally been happy with Invitation Homes as a landlord - until now. I have a failed smoke detector in my rental. The label on the unit reads 'sealed with no replaceable parts - end of unit life.' Despite reporting it immediately, they are refusing to replace it until June 18th - leaving me without a functioning smoke detector for 5 days. When I raised my concern, I was told 'it's still wired in so it's functioning' - but a unit that has reached end of life and is chirping continuously is not a functioning smoke detector. I have already contacted the local fire department and filed a formal request through their portal. This is a habitability violation and a fire code compliance issue. Interesting that tenants only have a 3 day window to pay rent or face a $75 late fee - but they can leave us with a failed safety device for 5 days. One unacceptable safety response can undo a lot of goodwill. I hope they make this right.

Desired outcome: Immediate replacement of failed smoke detector. (within 12 hours)

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Invitation Homes response
Jun 24, 2026 4:59 pm UTC
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Thank you for bringing this matter to our attention. We apologize for any dissatisfaction caused. To better understand the situation and assist you further, we kindly request that you email a copy of your review and your Invitation Homes address to social@invitationhomes.com. Please include "Complaints Board" in the subject line and/or email body. We value your feedback and appreciate your cooperation.
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