Cortland
reviews and complaints

I live at Cortland Craig Ranch since January. The apartment was awesome when we first moved in. Loved the layout and loved the apartment. The staff was nice and courteous until you had a compliant. Around May, I had new upstairs neighbors that moved in with 3 kids. The noise has been unbearable. I have filed several complaints with the management, all for them to say is record a video of the noise or let them come sit in my apartment. The issue is with COVID I am not allowing anyone I don't know closely come into my home due to health risks that I face if I were to contract COVID. I did manage to get 3 videos, one they admitted they could hear the noise and two they said they couldn't. I work 10 - 12 hours in my home due to COVID and I can't escape the pounding of children running, tumbling and screaming. I have tried to record more videos but it is not an easy task. The manager did reach out to the tenants above and they told her they couldn't control their children, that was the message the manager told me and nothing could be done about it. My only options was to move to another unit at an additional cost to me, pay for the movers at an additional cost to me, buy a white noise machine at an additional cost to me, or break my lease at an additional cost to me. I am at my wits end don't even know what to do unless I have unlimited amount of funds to get out of here. The management here doesn't know how to run a complex of this size. The manager even managed to get the US Postal Service mad at them that the US Postal Service would not deliver mail for 3 days. The manager needs to be fired!

If I could give zero stars I would, I signed a 8 months lease just to try it out on feb 4th I was out of town for work and my partner at the time did not pay rent, on feb 5th when I came back my lock was changed I was not able to access my apt (my name was the only one on the lease) I did not submit a work order to have it changed my ex was able to talk to maintenance and have it change. I was not informed of this for my safety I moved out. I did not feel safe where someone can have the lock changed without my knowledge. I also submitted paperwork for a restraining order which I was informed by *** that would be the only option I have with breaking the lease without any payments/penalties. Fast forward weeks of no response poor treatment, I called corporate with a guy *** match 7th. Finally he speaks with *** from the main office in *** (they get it approved) 20 mins later *** from the front office calls me around 6:15pm tells me that since I called corp that they approved my restraining order to come the next day to sign the paperwork and I was good to go I didnt have to pay anything! She told me she was not going to send me an email because we already spoke on the phone. I went on wed morning to sign the paperwork because she told me she was not going to be in on Tuesday. Then *** sends me an email asking for a forwarding address to send me the ***, I explained to her the conversation I had with *** she basically told me since she wasnt part of the conversation she cant do nothing about it. I called corporate again *** said he was going to look into it thats a miscommunication with the girls in the front office well 2 weeks later no response now *** from corporate calls me tells me shes going to look into but since I gave them my keys the day I signed the paperwork that I have to pay for that whole month ( mind you I havent live there since feb 5th my lease was supposed to be up April 4th) I got the new keys and never went bac

this apartment is awful, my boyfriend lives here and the air conditioning broke in both apartments hes been in, and they leaked everywhere. they finally "fixed" (by fixed i mean on 75-80 degree gays it stays somewhat cool like barely 75 maybe, but if it gets hotter than that it does absolutely nothing, current temperature today is 105 and its 86 in the apartment when ac is set to 75) the ac in the current apartment and it took like 2-3 months and numerous phone calls, constantly asking them to send someone, and theyd "send" someone who wouldnt do anything, promise to come back and then never show up. this happened about 3 times id say if not more. its been 100 degrees or more for the past few months so it has been awful. the apartment was always around 85-87 degrees when it was set on 75. they bought numerous fans and the electric bill doubled because the ac would run just to barely keep it under 90 degrees. in the first apartment the ceiling leaked everytime it rained, in this apartment the ac leaked so bad water was sitting on top of the bathroom cabinet and puddled on the floor. they would come drain it and then never come back to fix it. it would drip on you when youd use the bathroom or shower. they now have black mold in their cabinet! that they refuse to even acknowledge or come fix! we have told them and they do nothing. all of the sinks are always clogged and the toilet randomly clogs, really often. the garbage disposal leaked water under the kitchen sink and was all over the kitchen floor, oh also door handles would fall off and random stuff would break. the plumbing is very bad. they have an older apartment, and theyve been renovating for like 2 years almost, redid the pool and are still working on the front building, but dont have the time for their tenants. theyre also about to move out because of this disgusting treatment, so it kinda feels like theyre just waiting so they dont spend money when they can renovate after they move out. weve heard from neighbors they've experienced similar situations. i would not recommend this place, unless they're magically nicer to newer tenants and if you get an apartment thats not falling apart and garbage. recently theres been bugs too, tiny brown beetles that got into the spices and flower and rice, and some weird earwig looking things.

I'll start with the Pros. The staff is very friendly and helpful, management and maintenance staff. My move-in experience was excellent to the point of giving a gift of thanks. Where I'm from folks aren't friendly so this was truly a breath of fresh air. The area is quiet, relaxing and crime free. I like the layout of my apartment. It is small for the price but I think that is an Atlanta thing.

Now the Cons: When I first moved in several outlets didn't work, the guest toilet took 4-6 flushes to get your whatever business was put into out, the bathroom sinks had a slow drain, the kitchen sink will not drain unless you turn on the garbage disposal, the led lights near the stove was hanging, the outlet in the master BD didn't work for the fan and the light was flashing like a disco ball, the patio is poorly built with large gaps (I actually dropped a pen and it fell on my neighbor below me patio) I had to sweep large nails off the patio, and my building was labeled incorrectly (I got several calls from Amazon and delivery companies because they couldn't find my place.) I was also told the gym would be able to be used at anytime in a couple of weeks, which was a part of my decision to select this apartment because I get rid of my gym membership. This wasn't true so I had to join a gym up the street.

I had to put in several service request and sent several emails before the sign was fixed (which I don't understand why I had to do that for the correct labeling of a building in an apartment complex). The electrical issues - outlets, light switch, led and flashing light - was fixed the first time maintenance came out. Then it rained and I discovered yet another issue (I'm not on the top floor and even if I was all patios are covered with a roof so this still shouldn't be an issue). When it rains - the rain literally pours down on my patio and I have to push my patio furniture up against the patio door in a corner to keep it from getting wet and I can't do my favorite thing for relaxing which is sit on the porch/patio when its raining. It rain too much here for that ***!

Now the forced valet trash. MY ULTIMATE IRRITATION - You are forced to pay for $25/mo for valet trash. It is NOT an option like other apartments. The 2 guys in a truck do not pick my trash up, the neighbors trash they do pick up is rarely picked up in a professional manner, if they drop something they leave it. I care about where I live so for a while I was putting on gloves and picking the trash up because it irks my soul to walk from my apartment down 2 flights of stairs and a nice bit of walkway and see trash laying around as well as down the stairs and in the area in front of the building. These guys have even left entire trash bags laying in the road. The neighbors DGAF as I am typing this there is still food in front of one of my neighbor's door because I refuse to continue to pick this *** up, the other night when I was coming in there were bugs feasting on the food outside my neighbor's door. Neighbors leave their dogs *** all over the complex and next to the walk area which is half a *** to the stairs leading up to my apartment. I almost fell a couple of times carrying heavy items and had to stop a 2 year old from running in it. THEN if that wasn't bad enough - I almost fell down the stairs because the NAILED in unfinished steps had come loose. The construction of this place is horrible. I finally called my friend who is a plumber to find out how to fix my own *** so that cost me money but the annoyance of slow drains and a toilet not flushing is fixed. Patio still not fixed. Trash - still not being picked up, drop trash on the walkways, stairs & grass. Stairs replaced - still not sturdy or safe. Dog *** - still at bottom of stairs. I've been here a little over 60 days -19 service request for the SAME *** - STILL NOT FIXED! I'm sorry if the staff thinks I'm a nuisance but they need to put themselves in MY shoes!

my husband, ***, and I were residents of Cortland Pentagon City until Aug. 13, 2022, when we moved out and surrendered our keys as the end of our lease period approached. We hired professional movers to assist us in a cross-country move. On the day of our move, we had reserved the building's freight elevator, however it was out of service and unavailable for use during the time we reserved it. Our movers were unable to move one section of our three-section couch out of the building through the elevator that was available to us. They also attempted to take it down the stairs. We moved the couch into the building using the freight elevator in late 2019 when the building was operated under different ownership. It required no additional assembly once it was in our unit. My husband spoke with representatives from Cortland on the day of our move, who were aware of the problem and provided verbal guarantees that they would either pay to replace or ship the portion of our couch that could not be removed from the 6th floor by our professional movers without access to the freight elevator. Since relocating out of state, Cortland representative *** has gone back on the company's guarantee on this matter and he has been unresponsive to our concerns. As tenants, we have no control over the elevators in the building, but we have a reasonable expectation that any furniture we're able to get into the building, we will be able to get out. We're extremely disappointed in this situation, as we lived in the building for six years under multiple owners and were always good tenants. Cortland and *** have not even provided a photo of our couch, which they claim is in storage.We want Cortland to pay to ship and arrange shipping for the piece of our couch still in their possession. If the couch in their possession is not in usable condition, we want them to pay for a replacement.

I am a current resident of Cortland ***. I've had NOTHING but issues since the company took over and nothing is handled in a timely manner although their paperwork says they have a 24 hour turn around on maintenance requests. Upon move in the apartment was not adequately prepared for tenant move in (confirmed by my brother who began working on the maintenance team a couple of months after I moved in). Back in February, my patio screen came off and couldn't go back on because it was bent. Along with that, the top panel on the blinds inside the apartment came off. After a few weeks, the screen was replaced but I was told by the maintenance worker that they didn't have a part and he would come back when it came in. He sat the old one on top and allowed it to droop down onto the blinds. He never returned. A month ago the slider on the patio blinds broke leaving my blinds open. For a month people have been able to see inside my apartment. As a single woman who lives alone I communicated to the property manager my safety concern (along with other maintenance related concerns) . She stated it was not a safety concern and they were working on peoples ACs which has been out for a month. I believe this is a lie as here in ***, if weather gets up to certain degrees BY LAW it must be repaired ASAP. We've had several 100 degree days over the last few months so either she's lying or they were breaking the law then. I've also been unable to get into the apartment's gate as they took away our fobs w/o replacement, the app doesn't work and the box was taken offline so we can't use codes or call ourselves. It has been MONTHS. I've been stuck outside with groceries and when unwell until someone comes out. I also don't go out late as I'm afraid of being stuck outside for even longer periods of time.I'm simply looking for repairs to be made and done in a timely manner which this property has NEVER done for any maintenance requests.

Residents pay $25 per month for a *** that is supposed to pick up our trash at our door Sunday through Thursday. Including recycling such as broken down boxes. Additionally we pay $10 a month for a trash removal fee. Since I moved in in September the trash valet service has not consistently picked up trash and recycling at residence doors. Some days they dont show up at all and some days they skip many peoples doors. Some days I have found my trash left in the parking lot. Some days they show up on time and some they show up at 11 PM blasting music out of their vehicle. This problem has been brought to the property managers (***, her assistant *** our new manager, and staff members such as *** now the resident experience manager) attention on a weekly basis for at least the last year and a half. Complaints have been communicated by me and others. We are paying for a service NOT received. No credits on our accounts are ever given. The cycle continues through today. Additionally many residents just leave their trash out in the hallways for days for raccoons possums stray cats and rats to come and eat the trash. Not only is this unsightly but the smell and potential illness that some trash may cause has not been resolved. A $50 fine is supposed to be imposed, but instincts tell me that never happens because the same residents repeatedly leave trash in the hallway.Please help residents get the $25 fees back for services charge and not received. I have sent hundreds of emails and pictures of the trash valet service mishandling for over 12 months. Additionally residents without handicap tags park in handicap spaces that are needed for disabled residents. Nothing is every done to resolve this. Additionally the courtesy officer does not respond to calls for help/assistance. Lastly, this is a non-smoking property, residents and staff are smoking on the property.

I currently have a lease with Cortland Farmers Market that expires on 9/24/2022. The first notice I was given to renew my lease was on 7/13 and was sent via email by *** (see attachment #1). This email only stated my renewal term options and did not at any time mention that notice to leave must be given 60 days before move out date. *** and I exchanged emails and not one time did he mention a 60 day notice was required. On 8/1 I received another notice from *** in which he stated I hadn't yet renewed my lease, and if I planned on leaving, then the property requires a 60 day notice (see attachment #2). I explained to *** that this was my first time hearing of a 60 day notice. Had I been told this information prior to, I would have known it was time sensitive. I gave *** my official notice to leave on 8/8 in which he informed me that my move out date would now be pushed to 10/7/2022. I explained to him that I never received notice of a deadline to submit a leave notice. Extending the date poses a problem as I will have to pay a very expensive probated rent fee, double the cost for my electricity since I will be forced into a month to month contract, and a scheduling conflict with work as 10/7 is a weekday. I pointed out to *** that in the leasing contract it states "If we require you to give us more than 30 day written notice to move out before the end or the lease term, we will give you one written reminder not less than 5 days nor more than 90 days before your deadline for giving us your written move-out notice." This written notice was never provided to me by the property. *** sent over a detailed letter claiming that it was given to me, however that was the first time I had seen it and he could not verify the date it was sent, the method in which it was sent, nor who sent it out. Had I been given the proper notice, I would not have had any problem with meeting the 60 day deadline.

My leasing agreement ends on 5/2/22 and asks that I give the office 60 days notice. I was sent an email with the renewal options at 3:19 pm on 3/1/22, exactly 60 days before my lease ends. The office closes at 6pm so I had 2.5 hours to give them an answer on if I was renewing or not? I work evening shifts and was on my way to work when I received this email and don't check my personal email while I was at work. A couple days later when I did finally see the email I noticed that the price of rent was going up and decided I would look at other options before making a decision. Upon finding a new place, I sent an email to the leasing office stating that I would not be renewing my lease. This message was sent on 3/30/22 and a leasing agent responded stating that this would respond as my 60 day notice with a move out date of 5/30/22. I responded that my lease ended on 5/2/22 and that I would be out of the apartment by then. A few days ago I received a *** for the upcoming month at a month to month rate. I spoke to an agent this morning asking about the *** and again explained that I had already given over 30 days notice (standard everywhere I've lived before) and asked what could be done. I was told that they require 60 days notice and that since I hadn't given that they were charging me for the extra month. I explained that I had already signed a lease for my new apartment and don't have the financial means to pay for another month at a higher price as well as my new lease. I don't feel that it is fair of them to give me the documents and pricing that I need to make a large financial decision only a few hours before they "need notice". I feel that over 30 days notice is plenty of time for them to relist the apartment and make repairs/whatever else they need to do and it feels very wrong that they gave me no time at all to make a decision. I would like for this to be resolved amicably as I haven't had any problems with the apartment complex since Ive been here.

I have leased several apartments in my life and this was the first time I experienced this. The leasing agent only showed me the two bedroom model that was beautiful and said the one bedroom was basically the exact same. I emailed the agent and asked what specific documents he needed from the applicants (being 2 people on the lease). He replied to my question with a few words that was not an answer and had typos. I posted as many documents as possible and sent another email following up. It was $99 per applicant (non-refundable) and $250 admin fees. The application got denied two days later and no one was responding to my calls or emails as I was trying to find out why, given that there were no issues faced in the past. Finally, I got an answer that a misunderstanding with an apartment that happened years ago with the other applicant led to the application getting denied and I had to wait for the apartment to show up on the website again to re-do the application and pay all the fees again. I did receive an email that the $250 for admin fees were getting refunded. The second application got accepted for the apartment that was about $2,160. I paid $456 non-refundable deposit through partnered company sent to my email saying "pay this to get your keys today" which was 'waste'. The deposit for it was $2,760 because of "insufficient credit". I have good credit (717) and my roommate has lived in the US for less than a year now but uses his credit card a lot. When I was signing the lease, I notice the apartment number and floor were different than the one I applied to. The leasing agent did not mention anything to me until I asked, he said the other one was in bad condition and was unsure why they posted it online. The one I moved into was not move-in ready, there were food stains, holes, dents, broken appliances, and rust. They also let us know that same day that they accidentally deleted the lease we signed and wanted us to sign again. They only offered to fix some.

Cortland *** in *** is a beautiful apartment complex and we have been living here since September. In January 2022 I owed $460 dollars and received an eviction notice for that amount.. both my husband and I contracted covid and were in bed for at least 2 weeks.. then my husband was then diagnosed with pneumonia and lung failure and was minutes away from being put on a ventilator and ended up being admitted to the local hospital for about a week. My husband and I own our own business so between having covid and my husband being in the hospital, I had to shut our business down almost the entire month of January to protect our students (we own a music school). Before the 30 day notice was up, I reached out to the manager wanting to pay the $460 on the eviction notice- but because it was February 2nd, she REFUSED to accept anything less than the past amount, plus February rent, and fees associated which came out to almost $5000! I pleaded with them, tried to explain our situation to them, that we have been out of work, and that my husband was facing a ventilator and probable death, that I couldnt financially or emotionally handle the pressure they were putting on me. I offered to pay even all of what was on the eviction notice and half of February rent and to allow them to even give me another 30 day notice if needed (to which I would definitely pay) but they unapologetically told me that if I didnt have ALL of it within 2 days I would be evicted. I ended up needing to surrender my cats because they were charging me over $2500 worth of fees all at once to have them. We ended up taking a loan to be able to not get evicted while my husband recovered in the hospital. Since then, they have been harassing us including coming in to our apartment without reason to preform unnecessary audits about EVERYTHING possible including trash, payments, pets, cleanliness, etc. *** is so unbelievably unprofessional they call/email at 9:00pm at night!

I moved into the Preserve Apartments in November . I noticed that many of the outside light fixtures that turn on at dusk in front of each apartment are either off (which makes it dark around the area) or are missing their frosted plastic covers (which hurts my eyes with the bare bulb). The covers just fall off randomly. You can still see some of the covers on the ground today, after years of just lying there. Ive periodically asked several people including the office manager, ***, maintenance manager, ***, and office associate, *** (no longer there), to get the fallen covers put back onto the fixtures and to replace burnt bulbs. They each said the issues would be resolved, but they were not. On 5/6, I contacted the head of Cortland, ***, by email, and he had *** call me the same week. *** said she would start the process to resolve the issue and that I could follow up with ***. She said it might take awhile, but did not say a specific timeframe. So, I followed up by email with *** and *** on 8/9, and I did not receive a response. On 10/05, I emailed Mindi, Christin, and *** expressing my frustration, and *** responded saying she would have *** reach out to me. That same week, I walked out of my apartment, and Jenn and the manager, ***, were walking by my apartment. Jenn said that they were ordering brand new fixtures and that they would be installed on everyones apartments in about one month. They made sure I had a new fixture and installed new fixtures on 2 apartments around me. But, thats all - it made no difference, because I walk around the entire complex, not just right outside of my apartment. Almost two months later, and nothing else has been done. I still walk around my complex and see missing/fallen covers and burnt out bulbs everywhere. This is supposed to be luxury living and they claim to pay attention to detail on their website, but Im experiencing the exact opposite.

My *** moved into our Cortland *** apartment on 7/7/2022. We started seeing roached not long after we moved in. To date, we have seen a total of 12, both dead & alive; large & small. I've contacted the management office multiple times about this issue. On 8/2, I contacted the mgmt via *** sent a rep out to spray. We saw another 1 on 8/7. I contacted mgmt again via email; however, this time, they didn't respond. I had to go to the office to speak with them in person. They advised they would start spraying weekly. On 8/9, they sprayed again. We saw 2 more before they came to place sticky traps down on 8/11. We saw 2 more before another rep came to spray on 8/16. After 8/16, they have not returned to spray or check any of the traps. Since then, we have seen 5 more both dead & alive as well as large & small. My *** have never had an issue will roaches even living in other apartments. We are not dirty people. In addition to the roaches, I have not been able to use the dishwasher (advertised amenity) since we've been here. We advised *** on 8/7 about the dishwasher not drying properly. He advised that it was the heating element & that he would order the part to install it. On this day, I asked if I needed to input a ticket for this; however, he told me that I didn't but it would take a few weeks before the part would come in. Also, on this *** removed a strip underneath my shower because I would get stuck in the shower due to the faulty part. *** advised that he would order another part for the *** would take several weeks for it to come in. To date, they have not fixed the dishwasher or the shower. The shower door will not even close entirely; &, there is rust on the handle that I pointed out that *** had indicated he'd replace as well. Lastly, a shelf in the master bedroom closet has a bolt that is coming out the wall. I advised mgmt and maintenance about it; however, they have not fixed it. At any time, it could fall.

I moved into this apartment complex on January 26th of 2021. During my stay here the experience was horrible. The main issue at hand here is their false fire alarm issue. I know the winter storm impacted Texas a lot, but the majority of the fire alarms happened in the first 2 weeks of April, with no bad weather. These alarms happened more than 7 times, a majority of them during the middle of the night lasting hours not minutes, including one time from 3am to 6am. This has affected my health and work a lot, we never know when is the next fire alarm how long it may last. This has caused me to have sleeping problems, waking up in scare multiple times has really hurt my heart, I dare not to fall asleep easily anymore since I don't know when the next one is going to happen. They sent an e-mail said all issues had been fixed by 9th of April, but we still had false alarms on 11th and 13th again! I just don't trust them and think I deserve some compensation since it has really affected me in so many ways. But all they offered is some pizza in the office, which I did not participate in. Also, they have a community website where residents can post comments, but now they monitor it, if it's related to alarm they will deny the negative post, there is no freedom of speech and they don't give any compensation for what happened. I asked to deduct one-two months rent as compensation since my stay here has been horrible, but they declined, basically saying," just suck it up", the manager even said "I should be happy your home is not flooded", as a business this is really irresponsible and I can't believe this is happening in modern society. So then I asked to move out and their response is that I can leave but they can only wave the breaking contract fee, like they are doing me a favor. Moving takes money and a lot of time , so I asked for at least April's rent back since the fire alarm pretty much ruined it, but they declined again, so I will just stay here but I'm not happy with that because I have no choice.

I am a disabled Tenant on a fixed income who has been denied ADA accommodations I have a visual impairment, physical impairment, paralysis, and a compromised immune system.My apartment complex knew beforehand me signing my lease.Landlord: Julie ***,Leasing Manager: Kalli ***,Corporate Cortland: Trey *** Director of Texas Operations No concessions for inconvenience and gross negligence by Management & No Accountability My Official move-in date was 8/10 *Lease Contract was move in date 7/25.My landlord has been engaging in deceptive practices and conducting unethical business practices against me. For the last 9 to 10 months, I have sent Maintenance Repair & Service Request that have not been completed.Between, April 30 ? May 10, I submitted 3 final request for service request and repairs to essential repairs, light switch closer to bathroom, denied assigned parking closer to apt. Still not complete to date. In retaliation, Julie *** without further undo, Terminated my lease with no cause or explanation.Cortland Ridglea owes me compensation for not completing service Request in a timely manner, Discriminating against me, not providing Accessible and reasonable accommodations, which I am entitled to per ADA. According to Texas Tenant Law, the landlord is responsible for ensuring that they must provide a safe and healthy environment and Apartment quality housing living for Tenants. Cortland has violated that the law.My apartment has also been uninhabitable and my health has declined due to hazards toxins, mold and toxins in in my Apartment and in the carpet, floors etc? Two months after (10/3) I was diagnosed with, "Pneumonia." "Asthma." and 'Reactive Lung Disease.? Cortland Ridglea Corporate Policy, "48-hrs Service Completion Guarantee", " If Service request and maintenance repairs are not completed within 48-hrs you live rent free until issue is resolved."Since August , Cortland has not completed my service request. False Advertisement Product_Or_Service: Residency

AC and heater didnt work 90% of the time I lived here. The property is falling apart, bugs and roaches all over. Terrible management staff. This apartment has been the worst experience. We were so excited to move and it has been a huge let down. The apartment was gross when we moved in, the sinks didn't drain, the toilets didn't flush, there was what appeared to be feces smeared all over and I had to fix everything myself as maintenance was so short staffed they said and took a long time to come out. But that was unfortunately the best part of my stay. Then it got really cold outside and I find out we have NO HEATER for weeks! I have so many records of emails and calls to the front office and maintenance that I need it fixed ASAP as my children were sick from it and I was trying to keep us warm with 4 separate portable heaters I had to buy. The heater was never fixed the weather just got warmer and the problem went away. Till SUMMER WHEN I FOUND OUT I HAD NO AC and it was 105 outside and 90 in my apartment. Same story, they came out and looked said they would call someone, someone came out and said" they fixed it." THEY DIDNT and I had to continue to call for help. Finally one day there was a smell so bad in my apartment I thought there was a fire in the walls and I told my children to go outside. The smell was so toxic it was burning my eyes and my children's eyes and there was smoke coming out of the vents. I called the maintenance and they told me nothing was wrong and I should just air out my apartment WHEN IT IS 105 outside and we are fighting to be OK already. 2 days later same thing. the smell was back and I called again. This time the maintenance manager came out and saw QUICKLY that there was AC fluid dripping all over in the walls and that was making the smell WE WERE BREATHING IN FOR A FEW DAYS. He apologized and said they will fix it and within 2 days it was fixed. This has been a nightmare and I have received ZERO help from the front office staff nor ANY accommodations during this entire time. My APS bill ran up to 450 a month cause it was running pointlessly, I had to buy heaters and not to mention LIVE in this awful place during the entire thing. They seem to only be good for collecting payment as they cant even answer the front office phone 90% of the time. And all that aside NOTHING works in the complex. The spa is cold since the day we moved in and my son has gotten stung by bees in to as the filter are full of bees. The pool that claims to be heated is not and the other pool is just plain gross and the water is slimmy and dirty. The property is full of flies and rat traps all over and just over all a terrible place to live and sleep every night.

Cortland is very unwilling to to figure out and solve problems. Allowed a nonregistered party check in apartment without presenting physical ID. I am from Ogden, Utah now living in Winslow, Arizona. While I was in Utah, I was dating this girl. She had to move to Texas because of her non existant hunting guide company. While I was at work one day, she stole my Social security card and drivers license so that she could use me as the owner of an apartment lease. I knew she was moving but she had told me her "work" was paying for her apartment, so I was like okay cool. She had wanted me to move to Texas with her but I had a job and I was not ready to go and did not want to move. After she had left, we were kind of doing a long distance thing but I was really finding out a bunch of stuff about this girls past. Turns out, she is a pathological liar. I called this so called hunting guied company, asked them to set up a hunt with Kayleanna Ridens. They told they have never heard of her... So then, I found out from her best friend in Utah that she had been bragging about this apartment that SHE rented in Fort Worth, Texas. Then I was like oh no.. This is how clueless I was before all this... I had no idea what this apartment complex was called, not a thing. So, I asked her what it was called acting like I was just curious. She told me, so I called the apartment complex to find out who is on the lease. The only reason I knew to do this is because after half the things I found out this girl lied about, who knows what else she can cook up. So, I called, they asked me if I knew the unit number, I said, I have never been there, I've never been to Texas. So, then they asked for my name, I told them, sure enough there is a lease registered to my name, has my social, drivers license number, my employment, everything is mine. EXCEPT, on the application it only has her phone number and her email. She forged my signature, this company allowed her to check into an apartment that no where on the lease has her name on it, but allowed her to check in and still live there. The date that the lease application was submitted (December 28th,2020) , I was at work, in Ogden Utah. The day that the lease was signed (January 6th), I was at work in Ogden, Utah. The day that she checked into the apartment (January 9th), I was at work, in Ogden, Utah! Since I found this out, I have been trying to get the managment office to work with me. Now, they will not answer my calls, we set a date for Monday 15th, February for them to call me at 3:00pm. Never called. I called at 3:00, 3:15, 3:20, 3:25, it just keeps going on. Nothing from them. I call the next day, wont answer the phone. I will provide my time sheets, any other I will need to speak to someone because it has my sensitive information, (Social security and drivers license number).

Breach of warranty of habitability, nuisance, right to peaceful enjoyment. Threats of legal action. *could also fall under the category of contracts. We rented a unit at Acadia in Virginia on 9/19. After several hotel stays and overnights with local family, we moved out on 10/6 (notice provided to the property on the eve of 10/5). We stayed a total of 6 nights in the unit and then had to leave due to inhabitability of the unit. As tenants, we are afforded the right to peaceful enjoyment of the unit, but were left with a unit infested with spiders that would randomly emerge from the carpet. The spiders in context are wolf spiders, venomous. The only solution to an infestation is to correct the structure, fill in gaps between the unit and outside environment so that they cannot get in. When the washing machine was in use, beetles would emerge from underneath as if their home was being disturbed. My children have asthma, and a bite from a wolf spider could lead to anaphylaxis. We immediately requested a transfer to a new unit but were told one would not be available until 10/22, which was unconscionably long to wait when leaving tenants at risk. We gave the unit an opportunity to treat, as required, and an individual from Acadia came and sprayed a cocktail around the unit that was so pungent and grotesque, it would make us gagit smelled of animal urine. What's worse? It attracted more of these giant, fearless spiders. Unable to continue to risk our health (between whatever was sprayed in the unit and the constant presence of these spiders), we were forced to leave. The property offers a 45 day move-in guarantee. If the tenant decides to move out, they must give 30 days notice and pay rent for that time. However, we were forced out of the unit due to inhabitability and breach to peaceful enjoyment. The lack of upkeep and terrible renovations (on MOVE-IN day, we were warned by the leasing agent that "sometimes the windows don't close and open all the way because they are old") are why these pests are able to gain access to the unit. This is not a typical pest situation that "spray" can fix; it is a structural fault that I am not responsible for. Reasonable accommodations were not made for us, yet they insist on charging us for October rent. The keys and custody of the unit were relinquished back to the property on 10/6. We have argued that habitability, by law, supplants any contractual obligations purported under the move-in guarantee. They are holding firm and refuse to acknowledge the violations and breaches on their part that put us in the position to HAVE to move. We didn't move on a whim. Serious money, stress, aggravation, and time were put toward moving a second time within just a couple of weeks of moving into their property. They wine and dine prospective tenants and once you are in, they become rude/dismissive and will lie to cover their behinds. Complaintsboard.com, please let me know if you would like to review the extensive email chain between myself and the property.

Since moving in I have repeatedly informed the office that something was wrong with the water and the place smelled like mold. I have been ignored Since moving in I have repeatedly informed the office that something was wrong with the water and the place smelled like mold. We cant even take showers without wanteing to puke because the water smells so bad. Even running the dishwasher (which I repeatedly reported as moldy but of course they claimed it was fine) would stink up the entire apartment. I have been completely ignored. Nothing has been done to make sure my apartment is actually safe. Then I reported major bug issues. I kill multiple spiders and cockroaches daily. When maintenance came they claimed I was lying. I have no reason to lie about bugs. Then I had a pipe burst in wall cause water to flood my bathroom and closet. They did not rush to get a plumber out. They said they "temporarily patched the leak and a plumber would be out next week". My bathroom and bedroom smelled so bad as a result it was unusable. My son and I developed nausea and headaches. Then on Sunday (2 days after i reported the pipe burst) the pipe on my hot water heater burst and flooded my kitchen and the water made its way into my bedroom soaking half the carpet. They claimed they fixed it. Which I am sure they did but I was left with gross carpet and an awful smell. I reported this to the office. I told them the space was unlivable and smelled like mold and the carpet was gross. They completely ignored me. They claim the carpet does not need to be replaced. This carpet is incredibly old and gross. It was gross when I moved in and there is no way it would have passed health inspection. I believe there is a law in place that apartment complexes need to replace carpet. Now, they tell me I need to continue living in a space that is unlivable? Full of mold and destroyed carpet? They have made it very clear that they could care less about my apartment. The second pipe burst could have been avoided if they had just brought a plumber in right away instead of taking the cheap way out. I am a single mom and I had to call my sons dad to drive all the way to smyrna to come pick him up in the middle of the night because he was so sick from the smell. Its not healthy and potentially dangerous. So to recap everything: Since moving in my reports of something being wrong with the water and mold in the apartment has been completely ignored. They have shown that they don't care. Oh and while we are on this subject lets not forget that they NEVER informed me that our water bill is an average of all apartments and not just what we use. This is NOT ok. I paid close to $100 last month in water when I am a 1 person (plus 1 young child) who barely uses water. Most apartments are packed full with 4+ people. This should have been disclosed before I even signed a lease! I know it was intentionally kept quiet and that just shows bad practice and proves the fact that they don't care about their residents. Lets also not forget to mention that they LIED about the upgrades I would have. I was shown an apartment that was "exactly the same as the one you will get" when in reality it was NOT! Nothing but lies from this place.

Small, minor "stain" left in living room carpet, but they charged me for a full re-carpeting of the entire unit without notifying me at all beforehand Cortland has completely taken advantage of us after we moved out about a month ago. We left a minor "stain" (more like a darkened area that develops gradually over time, from frequent foot traffic) on our living room carpet, in front of the couch. To any reasonable person, this would fall under the category of normal wear and tear, and likely should have come out with the use of a steam cleaner. In fact, in every other apartment I've rented (over a dozen), I've never been charged a dime for this kind of discoloration, as it has always been removable with a steam cleaner. But Cortland claimed that a steam cleaner did not work to get the discoloration out (please keep in mind that I have no actual proof that they even tried to steam clean the area first, as we were not contacted at any time during their inspection process to discuss any of their findings). And so, unbeknownst to us, they proceeded to do a full re-carpeting of not just the living room area, but the entire unit (which was totally unnecessary, as the carpeting throughout the rest of the unit was in perfect condition). Again, I will stress that I was not notified of this decision at all beforehand, and therefore I did not have the opportunity to object (I believe this was done deliberately). Then, after stripping out all carpeting in the entire unit because of this one area in the living room, they proceeded to charge us for not just the cost of the living room portion, but for the cost of the full unit re-carpeting! They claim we owe them $682 for this. And we only found out about it AFTER the decision had already been made and the work had already been done! When we got the final bill and saw what had happened and the portion we had been charged for, we told them we did not agree that we should have to pay for the entire unit, and that what they decided to do was unnecessary. The office staff shrugged and told me that after it's sent to account settlement it is out of their hands, and that unfortunately they could not make any changes to the account at that point. How convenient! I then asked to speak with the regional manager, and was told he would be reaching out to me soon via phone. Days went by and I heard nothing. I emailed and called the property manager multiple times and did not get a response FOR 3 WEEKS. When I finally did get a response, it was from the regional manager, who shrugged and said sorry, we're not willing to do anything for you. In an effort to be fair with them and just put this behind me, I offered to pay for 1/4th of the amount they charged for the carpeting, as the living room area is probably about 1/4th of the size of the carpeted area in the unit. They did not budge. So I feel that we have been treated unfairly for multiple reasons: (1) We feel the area could have been steam cleaned and did not need to be re-carpeted in the first place. (2) We are not sure whether or not steam cleaning was attempted at all before they decided to go the re-carpeting route. (3) We feel that the re-carpeting of the entire unit was completely unnecessary and that only the living room would have needed to be re-carpeted, if in fact the stain did not come out with a steam cleaning. (4) We feel that if Cortland felt the need to recarpet the whole unit, then they should have only charged us for the living room portion of that cost - NOT for the cost of the entire unit. (5) At no point in the inspection process did Cortland notify us about ANY of their findings or their decisions to do the re-carpeting. (6) We believe the lack of communication was intentional, and was used as a convenient way to charge us without giving us a chance to defend ourselves. This is clear by their policy that once the final numbers are submitted to account settlement, they do not have to deal with it after that, and are "off the hook." I have never experienced this kind of predatory behavior from a landlord, and I am hopeful that together we can hold this company accountable.