Invitation Homes review: Horrific company

I cannot begin to tell you how much I despise this company. I rented with them in Charlotte, NC, for nearly a year and couldn't believe the level of incompetence I had to deal with on a monthly basis. The day I moved in, I was surprised to find that the house was absolutely trashed, with the majority of the appliances broken and unusable. The place was then unlivable for a solid three weeks before they bothered to get anyone out to fix the 16 issues that I needed fixed in order to live there comfortably. Every month after that there was an issue of some sort that I had to call them about. I'm not talking about normal renting issues, like things breaking. I'm talking about the fact that they double charged me for my gas bill, or forgot to refund the double charges, or charged me for a home owners association charge that was invalid, or the fact that they continued to market for my home after I had started renting with them (this caused multiple people to come to my door with the right code to get in to try and see the house). Even things that just happen when you rent a home, like the AC breaking, were a misery to deal with. It took them nearly two weeks to get out to fix my AC in mid-July. Over and over and over again I had to deal with Invitation Homes, who were constantly trying to transfer me to other departments or just straight up wouldn't help me with my issues, saying that they weren't responsible for their mistakes. Finally, I had enough and moved out early. I just had to get out of there to get away from them. When I expressed my discontent, I was assured that I would not have to pay the early move-out fee. Now, a month after I have moved out, I have received a bill of over $3,000 for the move-out fee. When I called them to get this rectified, I was severely condescended to and honestly treated like complete trash by their employee, Justin Archie, and told that they would to nothing to fix their latest "mistake." Now I am having to contest the bill, which they are promising to send to collections, so that my credit is not negatively impacted. DO NOT RENT FROM THESE PEOPLE! They will jerk you around endlessly and will never honor their promises. For your piece of mind and your bank account balance, choose literally anyone else.