Invitation Homes review: Rental

Invitation Homes leased me a property in Charlotte, NC that was uninhabitable upon move-in due to lack of essential utilities. Duke Energy was unable to activate service until December 8 because of issues associated with the property, leaving me without power and forcing me to stay in hotels and temporary housing. Food spoiled, and I incurred additional living expenses.

Despite providing itemized documentation, Invitation Homes has stated they will only reimburse hotel stays, which is inconsistent with North Carolina law. Under N.C. Gen. Stat. § 42-42, landlords are required to deliver and maintain a habitable dwelling, and tenants are entitled to rent abatement and consequential damages when that duty is breached.

I have made good-faith efforts to resolve this directly with their representative, but my formal demand has gone unanswered. If Invitation Homes does not resolve this promptly, I will pursue relief through small-claims court and allow a judge to decide.

I am requesting full reimbursement of documented expenses and proper escalation of this matter.