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Tricon Residential
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Tricon Residential reviews 35

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11:11 am EDT
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Tricon Residential Horrible company...do not rent from them!!!

We moved in to find a roach problem and they wouldn't send someone out to correct the issue or help pay the $275 we paid to have someone come out. They said it was us after a week of moving in. We're paying for a smart home when the front door doesn't even close properly, so the smart lock doesn't even work. No one ever responded to the work order for the door. We were one day late for rent and received a collections demand for payment with an extra 15% charge. No one contacted us in the 11 hours over the due date.

Recommendation: Look somewhere else.

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Tricon Residential I would leave a negative review if I was able to

I would leave a negative review if I was able to. They will definitely overcharge you and are slow for any repairs if they even fix it. My dishwasher stopped working and it took them weeks to send someone out and all he did was look at it then say he had to order a part to fix it. He said he would contact the central office and they were suppose to contact me. I never got contacted until the maintenance guy called saying he was 15 minutes away and I wasnt home. This didnt only happen once, but twice. The third time the maintenance guy called saying he was 15 minutes I was I told him he could enter without me being home I was told it was put under a no entry status saying I had to be home for him to enter. I recently separated from the military and told them in advance (in May) that I was and would be breaking my lease at the end of June, my lease stated that I needed to let them know 30 days in advance. I gave them a written notice over 30 days in advance and they are charging me almost $1500 for a lease break. While I was in the process of moving out I got a notification of eviction for missing a payment even though I was never late for the year and a half I lived there. I had to sit on the phone for *** on hold again while they talked to someone else about it. Every time I call for anything I end up talking to a middle man who either puts me on hold to talk to someone else or transfer me. I just found out today that Im being charge almost $1500 despite Section *** of the *** Property Code saying military members with orders are able to break their lease without being charge a fee for breaking the lease. I will be getting with legal to make this right. I got the receipt for what I owe and it says $1469 for lease break and $80 for the blinds. I completely understand the blinds, but I am confused over the $1500 charge. I also paid a $1300 deposit so where is that money? Dont rent with them

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K. Gutmann
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Residential has poor communication across the border in the maintenance department. Anytime I have a issue in my home I'm more irritated that I have to reach out to them and get a run around rather than the inconvenience issue at hand. My heat recently went out and I made an emergency request on a Tuesday evening, I wasn't able to speak to anyone to actually fix the work order until Thursday. The temperature dropped to 25 degrees this week and the workers kept giving me a run around with false information on when someone would come out. I even let them aware that i had a newborn in the home and we need heat. Still nothing was done in a timely manner although it was an emergency request. I had to ask to get escalated to a manager twice after I showed High frustration (*** still hasn't followed up with me even after I left 2 vms) *** they originally used wasn't going to be able to come out until the following week (a week after my request) Obviously this was unacceptable and wasn't changed until I voiced my frustration even more on the company and the lack of urgency. When I first moved with Tricon 3 years ago I never had these issues but now the company has been a let down consistently. Their 3rd parties aren't the best I'm sure they just go for who's closer and cheaper, which shows in the work and how they do a patchy work.

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H. Sauer
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I had great service by *** South he went beyond to ensure my tub was not leaking anymore.

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A. Wisoky
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The more we learn about Tricon and everyone who works with them, the more we are impressed. When we moved into this beautiful home, I guess you could say we were suffering from shell shock. Everyone from Tricon is wonderfully nice and extremely efficient. *** and *** are good representatives for the company. They are friendly and bend over backwards to make sure we, the tenants, are completely satisfied.We cant thank you enough or tell you how much we appreciate you and all the great people with Tricon.

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A. Greenfelder
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Just terrible I have been living in one of their townhomes for 2 years and it has been a terrible experience, I can't wait for my lease to end. The window leaks whenever it rains and the smart door doesn't work, this has been on and off for the past 2 years. The customer service department is disrespectful and hangs up on you when you call to schedule a maintenance request. The maintenance department is unreliable; a tech was scheduled to come fix the smart door, this is about the 4th time they are trying to fix this smart door; the tech reached out to me to confirm the appt, the day of the appt no one came to fix the door, and absolutely no communication as to why no tech came after the appt was confirmed. Also, I had requested off from work to be present for the appt. I tried contacting the tech and the maintenance department and got no response from them. Still paying for a smart door that doesnt work and the window is still leaking. The last person came and looked at the window and said the leaking is coming from the roof and that someone else would have to look at the roof. No one has come to look at the roof, no sense of urgency, so the window continues to leak inside the home whenever it rains.The extreme lack of communication, unorganization, and unreliableness from this company is unacceptable. I have also tried contacting the property manager that was so available when I was first signing the lease to move in; now I can't even get a hold of them, they do not respond to calls or emails. This place is atrocious, not to mention the constant noise even late at night, loud music playing from neighbors, the smell of cigarette smoke in the air, dog p*** all over the place. I wish I had read the reviews about this place before moving here.

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Tricon Residential We rent a home managed by Tricon in Mooresville, NC

We rent a home managed by Tricon in Mooresville, NC. For the past month, we have been trying to obtain a key FOB to access the community pool. I made my initial request back on 6/29. Today is 7/27 and we still have not received a pool key. With a little over a month left for the pool to remain open, I'm afraid my family will not even get to enjoy it after moving into the property at the beginning of May. I've sent numerous emails requesting status and the team in California has been vague with their answers, at times not replying. I took it upon myself to reach out to the HOA, bypassing TAH altogether, and received a more detailed update than going through TAH. Calls into their call center end up with me having to hold, only to tell me that someone would call me back. It is a shame that a company that offers such nice and elegant properties has a staff that does not meet expectations. I am not expecting to receive a pool key FOB this summer and will not hold my breath. Step it up, TAH! Y'all can do better! It is no wonder all I'm seeing are 1-star reviews! The problem cannot be that of the tenants or applicants if all I'm seeing are single-star reviews. My request is in with Jeanette Soto on the West Coast, who has been unresponsive since my last communication back on 7/23. Ashley Woodrow and Candace Stiffel are also copied but have not received any kind of response from either of them. Patrick from Accounting Dept. states check was mailed to HOA back on 7/9 but has not cleared, though I find this hard to believe. I requested Patrick reach out to HOA to inquire if the check was received, but have not received a response. Waiting over a month for a pool FOB is a little ridiculous in my opinion. TAH owns the relationship with the HOA and should see this through from beginning to end, keeping me apprised as I am the tenant. An update goes a long way, unresponsiveness does not. Counting on TAH, to be honest, is a helpless feeling and that is unfortunate.

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S. Ebert
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Absolute worst experience I've ever had renting. No one in the company will reply to emails once you are moved in. It took us showing up at their corporate office to get a maintenance request filled. STAY AWAY, I PROMISE. I didn't take these reviews seriously and now I am paying for it. I never write reviews but this is the most poorly managed company I have ever came across. If I could move out I would tomorrow but I know there is no chance they will give back my deposit.

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k. conroy
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Tricon residential is preying on low on income and marginalized peoples in their property management.I have never been charged for a whole house painting and lived in many many rentals as a career military and now retiree.Ive never seen so many up charges and Im pretty sure they are using pictures from previous tenants or went in and made their own messes on the exit inspection so they could justify all the *** charges.Stay away from them in ***.

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F. Wilkinson
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I was 6 years with this landlord company. The are the best experience in rent. Good customer services and fast and efficient answers to maintenance request. If someone prefer peace and wellness in a rent I recommended to rent with Triconresidential.

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A. Jenkins
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I have had a horrible experience dealing with Tricon. I have literally begged someone to give me a call back regarding the leaks around the entire house for over a month. I still have never spoken to anyone. They sent sent some shady 3rd party to come to patch the roof twice and it still leaks all over. When it rains outside it rains in the house. This is no way to live. Finally someone called from the 3rd party company that they will be coming to replace the entire roofDid Tricon call to offer us any accommodations while they work on it? NO! I guess at this point I need to speak with my local housing authority so maybe they can get a response on my behalf..this is unreal.

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Tricon Residential I try to be as considerate as possible being that I used to work for property management but this is the worst experience with any property

I try to be as considerate as possible being that I used to work for property management but this is the worst experience with any property management I have ever had. I would not recommend renting through Tricon Residential ever. After applying, I had high hopes. Minutes later I receive an email stating our application was approved pending a few details. I missed a call close to the office closing and the voicemail stated that we needed to upload a few more documents. This voicemail was so chaotic that it was hard to understand what documents were needed. Tried calling back and the call went straight to voicemail to which I left a voicemail. I had to wait until the weekend passed to try and call again. Monday comes and with not having heard anything, I call to get more information about my application and ensure I submitted everything. I was told my agent was not able to get into their system but that they would pass the message on for them to call me later. Again, I receive a call close to closing and my agent tries to talk me through what else is needed VERY UNORGANIZED and CHAOTIC again. During the phone call, I try multiple times to clarify a few details about some documents but I'm told to hold on as they continue to try and work it out themselves. We eventually get to a point where I get somewhat of a list of documents I need to provide and that was the end of the conversation. I try to call a little later to clarify a few things and a worker tells me that they probably left for the day and they would let them know to call me in the morning. No call the next morning, I call and another worker tells me that they are not at their desk and they will pass the message on. I get one call while at work and am unable to answer and the voicemail stated my application was denied because I was unable to provide the documents needed and that I would be refunded $250. The whole process was RUSHED, UNORGANIZED, and A COMPLETE WASTE. Don't even try applying with them.

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A. Turner
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If Covid is such a concern for THEIR employees why arent all of the diseases MY family couldve been exposed to when they allowed us to move into a DIRTY home? The move expectations to get your deposit back is a ridiculous novel. Pressure washing, professional carpet cleaning, cleaning gutters. But this home that I just rented has lights out, grass needed to be cut, dirty EVERY THING and EVERY WHERE even the light switches. Carpet was dirty as well. I asked for a call back from the property manager and no one had the decency to call. I guess they feel its not a priority as it will be 1 week Friday. I guess I was supposed to wait on them to have it cleaned. The inconvenience and MONEY spent on this move only to walk into a MESS.

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C. Keebler
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The absolute worst. These guys have taken customer service to a new low, a level I never thought possible. It took me calling every month for EIGHT MONTHS to get the pet rent removed from my bill after my dog died. They are the only rental company I've come across where an infestation of roaches is the renters responsibility! Absolutely crazy to me! I've had multiple maintenance requests ignored outright. PLEASE PLEASE PLEASE STAY AWAY FROM TRICON. I can't wait to get out of this house, and will be happy if I can save others from similar situations.

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C. Roob
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I've been living in a Tricon Residental home for only 6 weeks now and the number of issues I've dealt with is ridiculous. The main issue has been plumbing with my downstairs bathroom. The toilet has been overflowing with sewage for literally a MONTH and no one seems to care enough to resolve this issue. They keep sending out a maintenance person to do a "temporary fix" for the problem, just for me to call them right back out another week later. They're really starting to make me regret signing a lease with them. The lack of compassion for the residents is beyond me.

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N. Schroeder
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Military families stay away! We signed a lease in Aug 21. The home on the website showed a beautiful backyard with a built-in grill, hot tub and fireplace. This was a big deciding factor as we like to enjoy our time outside when choosing a home to rent. When we arrived at the home for a walk-through (AFTER fees and papers were signed as they require you to do so pretty quickly) The backyard had been completely gutted and was not accurate to the pictures at all! Complete false advertisement on their end. Fast forward eight months later my husband gets orders to be transferred to a different duty station. We utilized the military clause and terminated our lease early, cleaned the home completely, paid any remaining fees. They tried to charge us for a replacement of the back door due to scratches being present. We disputed the charge because they were NO scratches on the back door and the agent we spoke to agreed that there were no scratches on the door in the pictures and was unsure why the inspector had put that as a charge. We are now transferring to a new station and applied for another home with them (same price) and are being denied based off of credit. keep in mind we were approved less than a year ago. Both mine and my husbands credit has increased by 50 points each. We also make *** more a month. Ive Been calling daily to get more details on why we were denied based off of credit when both our credit has improved vastly, we have no prior evictions, our income ratio is well above the threshold, and we seemingly meet all the required standards for Tricon to approve us. Each time I call I am told I will get a callback; but DONT. I just got off the phone again requesting to speak with my application manager ***, the agent messaging her said she had reimbursed our fees and when I asked if I could speak to her regarding our denial, he said she had just left for the day. (She left While messaging?) Seems we are being denied for Utilizing the military clause.

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Tricon Residential Do NOT rent with this company!

Do NOT rent with this company! We moved into a house in March and within the first week we had problems! We couldn't get the water put into our name because Tricon's water permit had expired so we were going back and forth with the city and Tricon (even though they never answer the god forsaken phone!) for WEEKS. Not days, WEEKS. Eventually, we stopped waiting for a response from Tricon and only checked in with the city to see if it was in our name yet. We were told the last couple months were taken care of and that the owners paid for the water usage, (so of course we assumed Tricon paid it and maybe just maybe they were doing us a favor for all the trouble they've put us through.) Until we logged in to pay our rent for July and noticed it was almost $200 higher because they are back logging the water for the last THREE MONTHS onto our rent now. If we could afford it, we would have broken our lease after the first week... Our AC went out this last Sunday and we barely got someone out to look at it on Monday. They had to order a part and we were told they would fix it the following day... Took almost all day for someone to come out and not a single form of contact was made by them as a heads up. Thank GOD someone was home when they came by, or I wonder if they would have just forgotten us. Not as much as a welcome gift, amenities key fobs, passes, door codes, nothing were given to us at the time of move in, didn't even look like the house was cleaned... They even tried to deny my roommate's *** letter written by her doctor because it didn't have the pets name and weight... You by law cannot deny or question an *** letter written by a doctor and my roommate had to contact her doctor's *** multiple times to try and get more information for Tricon. We should have cancelled our application then. They only care about getting their money...Tricon is absolutely terrible and DO NOT CARE AT ALL ABOUT THEIR RESIDENTS! I hate that we have to live here another year.

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F. Pfannerstill
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My husband and I lived in a Tricon Residential home from June - August . After the bouts of COVID's impact on us we agreed to move out on August 19th in agreement for a 1500$ check as "relocation assistance" sent to us within 30 days as well as our current balance owed to be 0$ out using the security deposit. The documents they signed and agreed to stated that the 1500$ would be sent within 30 days of the move out day August 19th; it is now September 22nd and Tricon Residential agents are not answering their phones nor emails about the situation. The one agent that has the forwarding address and all of the information thus far; ***; is no longer responsive. Originally *** had told us that in her record the 1500$ check was stated to be sent out on August 23rd (4 days after moving out of their home). She had indicated in emails that she was and had currently displayed efforts to contact the *** agency that had sent the check that she was trying to get information on locating it. It is extremely unprofessional that I can not get a simple response after waiting the full 30 days for this check to appear. At this time I would like to have the check reissued and expedited to the new address that was provided to *** on September 19th 2022.

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C. Littel
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My name is ***, I moved in to my home September 2, 2022. When I moved there my air was showing 90 degrees. Me and my kids could not stay there. I had to move due to an emergency move from a previous residence. I turned my hotel receipt in September 8 and have yet not got a concession for it! Ive called in literally more than 10 times in September. I was told my credit on my account could not be transferred from the old home and had to pay first month rent for the new home but could not stay there. The main office will NEVER call you back concerning an issue. ***, who helped assisted me was VERY RUDE, she was very intimidated by an email and called to talk after sending me a 4 page letter ! She told me my money could not be transferred and later lied over the phone saying she did not say that! She said that and acted as if I got on her nerves when billing told me to refer back to her for any questions. I called firm my personal phone and she never called me back but I called from my work phone am I know number and she had the worst attitude ever! Basically like why was I calling her? That was the worst customer service Ive experienced in my 37 years of life! Me and my kids had to stay in a hotel because we could not stay in the home for the first 5 days because it was a holiday and here it OCTOBER and my concession from September 8 still has not been added. After going back and forth with customer service, maintenance, billing I AM tired! I had to spend out additional funds that could of been transferred if done in a timely manner and hotel fees! Again *** was one rude lady! I thanked her for her help and told her Id be sure to leave a review! I hope she sees this and has better customer service with her next tenants that move in. Ive never been late in rent payments, never skipped a beat and to experience this treatment has been the worst

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A. Lang
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Tricon is one of the worst managed rental companies I have ever dealt with. They have a net worth of over 2 billion dollars, and lack the ability to communicate and repair affectively. We live in the greater Phoenix area, where temperatures in the summer reach upwards of 120 degrees. Our AC has never been below 80 degrees, and has never frozen up on us to substantiate the heat. We also developed a leak from our AC unit, unrelated to the lack of cooling. They were informed of this problem more than 4 years ago, but it keeps rearing it's ugly head. We were told total demolition and rebuild times would equal 2 to 3 weeks, at the time of writing this it has been 7 weeks. They refuse to budge on any rental assistance, and will only give us a "concession" on our rent once work is completed, who knows how long that'll take. We have been missing the ceiling and walls in 3 separate areas of our home for close to 2 months, with no end in sight. They offered to temporarily house us in a hotel, but there's 5 of us, and that it would be too expensive. Their handymen are lackluster at best as well, it shouldn't take 11 trips to my home to diagnose a problem. Their terrible customer service, exorbitant prices, and lackadaisical attitude towards problems should deter you from ever renting from this real estate conglomerate.

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A. Wilderman
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It's been repetitive issues with Tricon Residential since we occupied a home in May 2022. They never performed an initial walkthrough at the home and stalled to correct the numerous maintenance requests that have been documented. Issues that we inherited have not been resolved and we are currently in October 2022:-Generic appliances -AC doesn't work properly -Carpets were not cleaned and exceeded their life -Invasion of ants and spiders -Cracked Tiles -Issues with blinds -Plumbing issues with toilets No pest control documented; AC filter was months old; Appliances don't work properly and we are told that some of the issues are our responsibility...?!The tipping point... Our AC unit wasn't pushing out enough air and the third party AC vendor informed me that the unit is too small for the square feet of this particular home-alluding to it can't be repaired and should be replaced.We have been without AC for 5 days and it hard to communicate or get a straight answer from Tricon Residential.As one may assume, I will escalate my ongoing concerns and lack of accountability until they are addressed.I'm sure they will not compensate us for their lack of urgency and the ongoing frustration/discomfort.Hopefully this will help prospective homeowners to not make the same mistake as we did!

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Tricon Residential Everything started off fine

Everything started off fine. The leasing of the house went quickly and easy. *** was awesome. We were under the impression were were free and clear. Then suddenly my husband and I get an email at 1am stating our application had been canceled due to no response to this specific person. Me and my husband were in a panic because not only did no one tell us that we had to follow up with *** but *** also didn't call to let us know we had these time sensitive materials that needed to be done before move in or our application would be canceled. Instead, he sent an email that of course went to spam. Now common sense would tell you to call the clients especially when the matter of housing is involved and let them know of time sensitive matters that still needed to get done, not an email that could easily get lost and go to spam. Not once did he take responsibility for his failure in communication. All he responded with was in lament terms 'well I sent you an email about it'. My husband and I are beyond stressed out. I have been up since 1am crying my eyes out because I am at a breaking point. We moved from out of state and have barely slept and now we're suddenly threatened with losing the house we already signed a lease for and paid a deposit on because of something so small and stupid. We are definitely not looking forward to dealing with this company for a whole year or ever again if this is what its going to be like. They were ready to take our money and run all because someone couldn't pick up a phone and call. I'm fuming from this, needless to say, but now we have all these things that *** says we have to get done today. It's already noon and we still haven't heard from him about what these important things are (I tried calling and email). If things are time sensitive, then why are you not prompt about it? I took time off of work to get these tasks done only to be sitting here most of the day waiting around. I do not want to deal with this guy anymore.

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Tricon Residential If there's a 0 Star to give them, I will!

If there's a 0 Star to give them, I will! I helped a family (Katherine and Yessenia Cruz) to have a place to live which I thought is right but ending I was wrong! They cried for help since no one can help them to have a place to stay. So I agreed to rent a house for them under my name simply because they can't rent on their own! They lied to me on a certain point! After letting them live on the house for 1 year and 6 months, they don't want to move out and they didn't even pay the last rent and left the house in chaos! I even need to involve the police to politely let them vacate the place but unfortunately, this family that I helped were great actresses, accusing me very bad and judging me like i am the one who did wrong to them in front of the police! She cried in front of the police and soon the police left you'll see them laughing! They can easily turn things the other way around! Now, Tricon American Homes Management is horrible! They are racist! They are located here in Concord. Claudia Moya and Lori Phelan, Portfolio Manager, DENISE, Manager are the worst people working in Tricon American Homes! They were brainwashed by this family! They didn't helped me even a single move to let the family vacate the property I rent under my name to help this family! I called TRICON AMERICAN HOMES a looooottt offf timeeeessss but no one helped me and assisted me! They said they will call me back, no one called me back! When they talked to you, they were sooo ruuddeee! Wanting me to pay the rent and the rest of the bills RIGHT AWAY even during this pandemic! Now, I have to pay the rent that the family didn't pay before they leave the house! I have to hire someone to clean the house and cut the grass. The house even have a lot of cockroaches! After I spent almost $2,OOO TRICON AMERICAN HOMES still waant me to pay additional $850 for these services I already hired somebody to do it! PLUS the rent that the family I helped didn't pay! OVERALL, I won't recommed this company! THEY ARE TERRIBLE AND HORRIBLE! Don't be a victim of their company! WHOEVER THE OWNER OF THIS COMPANY, HE/SHE SHOULD LOOK AFTER HIS/HER EMPLOYEES WHO'S NOT DOING THEIR JOB!

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Tricon Residential We moved to *** from the *** and decided to rent while learning the area

We moved to *** from the *** and decided to rent while learning the area. We only rented from Tricon for 6 months before we purchased a house.The house we rented from Tricon fit us well and was in a good location but we had a few issues with Tricon.The first was with the garbage can. We didn't have one upon move in. I called multiple times and left voicemail, and emailed a couple of times before calling the main number. This took over a week. Finally they said the garbage can was my responsibility. When I called the city they asked who our landlord was. When I told them it was Tricon, they said, "Oh." I asked if there was a problem, and they avoided the question. The city said the can belonged to the house and that the landlord should pay. When I called the Tricon to discuss it, they disagreed and we just paid the money for the can we left at the house.The second issue was while we were away for ***, there was a water leak. It took a couple of weeks for them to respond to the maintenance request, but eventually a crew came out to work on the ceiling repair. This crew took all day to paint the kitchen ceiling, and many of them spent a good bit of that time in our bathroom. They got the job done, but they took too long and appeared to be less than enthusiastic about the work.Finally, when we moved out, we requested both a pre-move out inspection and to be present during the final move out inspection. These requests were ignored. After the move out, we received the *** Statement. Even though we provided the receipt for the professional carpet cleaner, as per the lease, there was a $728 charge for carpet replacement. They claim there were two rooms where the carpet was ruined due to ***. Neither my family, nor the professional carpet cleaner noticed any odor upon our move out. When I asked about this I was told it would be reviewed. The review came back and it was determined that the charge stands. I asked for the inspection report and was provided with a spreadsheet that looked like a house preparation punchlist. If you absolutely have to rent from Tricon, be very careful, document everything and make sure you push them hard for a pre-move out inspection and that you are there for the final inspection. This will be difficult, because there are a lot of moving parts and pieces when moving.

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Tricon Residential I am writing this review in hopes that someone from this company will finally communicate with me and get the lease sent over for the house, I

I am writing this review in hopes that someone from this company will finally communicate with me and get the lease sent over for the house, I really liked the house when I went to view it and would prefer not to have my application cancelled and holding fee money wasted due to the negligence of the people dealing with my application and lease. I recently submitted an application for a house in *** IN the application was approved on July 21 (which is the day I received an email saying it was approved). The email stated that the welcome letter and lease would be sent over to me and I would have 48 hours to sign it. I never received the lease, so I emailed asking about the lease because I wanted to make sure I didn't lose the house because I was unable to sign in the 48 hours. I called the number on the Tricon website (on July 23) because the application person, Briyana that I was emailing with would not email me back or answer calls. The person I got ahold of off the Tricon website number said they called Briyana and she was "resending it", I never got an email they said to wait *** minutes and if I did not get it to call back. I didn't get the email with the lease so I called the number back again. They contacted her again, supposedly, and they said she would be sending it over within 20 mins. So I waited an hour, no lease. BUT I did get another email (from Briyana but a different email with multiple others cc'd) telling me once again that my application was approved and would be sent to me via email. The email also stated that the lease was due back to them signed by 7/25 AND the security deposit was due 7/23...Prior to even receiving the lease to review and the same day they notify me about the date they want the security deposit paid within 24 hours? to clarify after calling 3 times, not being able to get ahold of the person who is supposed to be sending the lease, they want me to pay a security deposit when they STILL have not sent me a lease. So I called the manger that emailed me saying he, *** would be dealing with any questions I have prior to move in. *** did not answer my call so I left a voicemail (still have not received a call back) I also emailed him. He has not replied to the email either even though I sent it 10 minutes after he emailed me initially. All of this happened on 7/23 between around 2:00PM - 5:05 PM. My application was approved on 7/21.

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Tricon Residential My husband and I rent a home from Tricon American Homes in Dallas, TX

My husband and I rent a home from Tricon American Homes in Dallas, TX. Our AC unit went out during an 100 degree day in Texas. I called in an emergency maintenance request to fix the unit. I spoke with 4 people within 18hour span and I we were told was the order is being sent out as an emergency dispatch and we should here from someone soon. NO ONE ever called or came by. With each call I would inform the person taking my maintenance request of the Temperature inside the home. My husband and I have 4 children. The temperature reached 96 degrees inside of the house. I called and asked to speak with a manager on the last maintenance request. I was sent over to a Manager by the name of Richardo. Ricchardo, whom after I had verbally told him the pronunciation of my first name began to debate with me on how to pronounce my name due to the spelling. Feeling already extremely frustrated because our family for the most part of the day sat in our car for Air Conditioning due to the current pandemic and my husband and one of my children have per existing health conditions and can afford to catch the virus. I had also informed Ricardo that the Air conditioning unit went out about two years prior to this and that the last repair man stated the unit was going to go out again because it needed to be replaced but Tricon wants him to do the bare minimum to get it back running again soon. Ricardo then replies sarcastically, "well it lasted you two nearly two years." Richardo stated he was going to contact someone himself and we should hear from someone soon about repairing the air conditioning unit. I asked Richardo does he suggest we rent a hotel room or will someone be coming out on this day? Ricardo replied I'm contacting someone now if you don't hear from them call the maintenance number back. Which would be my fifth call to the maintenance line. No one once again contacted us. I went to Walmart and spent over a hundred dollars purchasing 4 fans because they were out of window units. The fans working against 96 degrees in a home one a hot Texas day, only circulated the heat around. We eventually had to send our children to a relatives house because the heat was too much to bare. My husband and I stayed in the house. As I type this complaint we are still waiting on someone from Tricon's maintenance staff to contact us and fix the AC unit. The temperature in the home NEVER fell below 90 degrees. My husband and pay our rent on time and have stayed in the home 5years now. I guess a broken Air conditioning unit on a 100 degree day doesn't count as urgent to this company.

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Tricon Residential The leasing process was NOT smooth

The leasing process was NOT smooth. They want our deposit, forms, and paperwork urgently but do everything on their time. I had to reach out numerous times to see if we were approved. I received zero reply from any of my phone calls. Everything had to be done via emails and even then, the only person to respond to me was ***. Anyone else I received an email from never replied to me. I explained how we were moving across the Country and had to secure the place by a certain date. The website stated the rental would be available on 8/12. Then they said it might not be ready by that date. Then they changed the date to 08/18 and again said they could make no guarantees. They changed it to 08/20 and said it could be up to an additional week. Luckily, it was ready on the 20th. They asked for crazy deposits. $1899 deposit, which I have no idea if it is refundable or not because I can't find anything about it in our lease. We're paying $95 a month for a pool that does not exist. $350 non refundable pet deposit & monthly pet rent, yet they want us to have the house professionally cleaned and provide receipts and repair any damage by the dog. They want us to patch nail holes in walls and paint the walls. We have to purchase the paint and paint the entire wall, they don't accept touch *** All of this should be done by Tricon upon move out. The inside of the house was filthy when we moved in. It had 5 hornets nests around the porches. There is a huge hole patch in the tiny master shower. There are paint roller marks on almost every wall and it is awful. The inside of the garage was covered in spider webs and bugs. It obviously had never been cleaned or exterminated. There were weeds in the flower beds and a dead shrub. There was a letter from the *** in the mailbox when we arrived that was dated 08/12, which was well before we moved in regarding the horrible state of the yard, weeds, and dead shrub. The windows are filthy and can barely see out them. Some windows are missing the valance to the blinds. The false drawer in front of the sink is broken and falls off constantly. They have us paying for "smart home" $20 a month that allows a keyless entry. I can't find anything else this does. They guy was supposed to come by and show us what this is for and instead made a phone call to us and said due to COVID that he didn't want to come by. We spent $150 to have the house professionally cleaned, we spent $165 for an exterminator to come clear the hornets nests and kill all the bugs inside & out. We hired a landscaper to clean out the weeds and mow the lawn, which had not been done either. There was nothing but dirt and mud in the backyard and side yards. It's a total ripoff for $1955 a month. I would never use Tricon again.

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Tricon Residential I moved into a residence owned by a smaller Property *** in March

I moved into a residence owned by a smaller Property *** in March. Tricon took over the property and purchased it in June. I must say that this is when things began to go downhill. During this entire time - 3/18 to 8/21- I never missed a rental payment. I had one late payment by one day because of a bank card issue (my error) in the entire time that I rented from this organization. I decided to transition to another location by purchasing a property in June. As a result of me wanting to be a good tenant, I even paid the rent until August 1st of 2021. Since then, I have not received a refund of my deposit. There is no damage to the location at all. During the last two years at this location, the *** unit and Heat have malfunctioned at least 3 times. Each of these times, I had to wait for repairs over a weekend. The rent was on time; however, when I called for small repairs such as mandatory or needed items, I had to wait. I'm still waiting and I'm not at the property to have my security deposit refunded to me. The company is holding my security deposit hostage related to blinds at the location. I have provided pictures and proof that there were no blinds at the location when I moved into the property under the previous property manager. I am being asked for an addendum from the previous owner about blinds that I purchased. I have called the organization multiple times, actually 12. Eight of which, I was hung up on when I asked for supervisor. It is now October 19th and I'm still without a refund of my security deposit and I rarely get a response from anyone when I call and leave messages or ask to have a message sent. It took three weeks to receive a response from an email and the only reason why I received a response then is because I made another call. It is absurd that Tricon is attempting to steal my security deposit. Why do I have to plead for money that I have provided as a deposit when I rarely asked for any repairs have not damaged the location as well as provided Stellar rental payments. I have been patiently asking waiting and requesting to have my security deposit returned to me. Tri-Con, do the right thing. There is no proof that there were blinds there as stated earlier there are pictures that show that there were no blinds whatsoever in the home when it was placed for rent in March. In addition, new pictures were posted online of the property in January showing the property without blinds. These are the same pictures that represent when I moved into the home back in March. As a result of my experience with this organization, now I understand and have knowledge of the Tricon Difference. The Rental Living landing page of your website states, "An effortless and exceptional rental experience." My experience with your organization has been any but effortless and exceptional. In fact, as a landlord now myself, Tricon has provided me the best example of what NOT to do and how NOT to treat your tenants. Thanks TriCon!

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Tricon Residential If i could give no stars i would!

If i could give no stars i would! I have been trying to get my balance cleared since March this year. Their auto payment system didn't take my payment and caused me to have a late fee which i requested to get removed. i then attempted to pay my rent with the amount i thought i owed but wasn't sure since they did not remove the balance owed in a timely manner which made me have to guess what my new increased rent amount was. Then i was trying to pay my rent again before the 1st of the month and then their Auto pay system decided to work and it caused me to double pay on my account which caused one of the payments to bounce and caused more fees on my account. I spoke to *** and he said he would waive the late fee since he saw i was trying to pay my rent, even EARLY to help prevent any more issues but since there was a balance and a miscommunication on the rent about with the rental insurance it caused me to short pay them. I have been calling every month to try and get this resolved and have been given the runaround. I have even pulled my phone statements to prove i have spent a ridiculous amount of time trying to resolve this! I finally spoke to one lady at my local office and she told me to pay a certain amount and the rest would be waived. i said ok and paid that amount while still on the phone with her. The fees never came off my account and i have tried to call and speak to someone as often as i could to again try to get this resolved. This month my balance has again been hit with Late fees on the Late fee that were supposed to be removed and the local office said they wouldn't take care of the whole balance because they don't know who i spoke to and nothing has been notated on my account! Not one phone call with the local office was documented! I have had nothing but problems with this rental house and the company. The first year this house had flea infestations, rat issues, termites and holes in the roof and siding. The dishwasher was broken and then the oven and now the fridge ( which i haven't been able to get help with since i owe on my account). Had to get HVAC maintenance and a dehumidifier set up because mold was growing on my furniture and my daughters crib, ruining bedding and my couches. It's one issue after another and they slap bandaids on everything. I now have been informed by *** in the local office they will only waive a portion of the balance but that i need to pay the late fees I incurred due to their negligence and inability to document when speaking to a customer! I now have to choose between feeding my kids/paying other bills just to take care of this balance. My husband is active duty army and stationed out of state so we already have to pay double the rent and utilities and we have two medically complex children, who I have to care for while working full time and also making time to spend hours on the phone with Tricon only to be told they dropped the ball and I now have to pay. I should have read the reviews on this company before leasing with them!

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Tricon Residential complaints 22

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3:48 pm EST

Tricon Residential No heat in home

I had many issues with my home since moving in April 2023. The biggest issue is heating system from dec until now which Feb. Your company lack of empty your company show allot that y'all about money. I pay over 2400 in rent my son who is special needs has to wake up low 60s temp in his room then deal with 30 temp outside is crazy. At that thru a 80 person in the home. I want heat in my home. Your area that assign worker order have yet to reach out

Desired outcome: I want heat and a gesture of goodwill at this point ( money off this rent ) some one to reach out

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4:55 pm EDT

Tricon Residential Partial Payments

Hi, I think it would be great if you guys brought back the partial payments for people who are renting with you guys. Before we never had a problem with paying out rent on time, I would just like it easier on us if we could have the partial payments back. Trying to pay rent and other bills all at once is a hassle and I know that’s not you guys fault. However, it will help a lot of us out if you were to bring back the partial payments.

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1:45 pm EDT

Tricon Residential Deposit return

I rented 2329 Belton Dr, Arlington, TX 76018. We moved out on 7/16. I checked my Tricon account to notice several inaccurate charges. Before me and my fiancé moved out we read several reviews all negative about bogus charges. This made us very concerned about our deposit. So for days we scrubbed and cleaned the house from top to bottom to avoid these unsolicited charges. So we took pictures which I've tagged and videos as proof of how we left the property. The videos are too large to attach but the pictures I will attach.

When we moved out. All ceiling fans worked, the garage door pictures attached. There was no smoke damage in the house at all we scrubbed from top to bottom. The faucet work heck you guys came out and put a new one in a few months ago. I cut the grass 3 days before moving out. I can't control the grass growing back in the days after we moved. I personally myself cut the grass 2 or 3 times month. There is no way we did damages of over $1600. I will be sending a list of damages and pictures to the Texas Renter Association and filing a grievance. This is just wrong how you guys treat renters. Especially the ones that took care of the property. We have several pictures and videos that cannot be attached. Please contact us so we can send remainder of pictures we took.

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Is Tricon Residential legit?

Our conclusion: Tricon Residential stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Tricon Residential's reputation as a trustworthy leader in their field. Customers can rely on Tricon Residential's services, assured they're dealing with a highly reputable and fully legitimate company.

Tricon Residential earns a trustworthiness rating of 98%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Tricon Residential. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 72% of 22 negative reviews, Tricon Residential is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Tricon Residential has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for triconresidential.com can be seen as a positive aspect for Tricon Residential as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Tricon Residential's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Triconresidential.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Triconresidential.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a triconresidential.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Tricon Residential as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Tricon Residential and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Tricon Residential protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Our team has identified Tricon Residential as a provider of generic help desk services, which may be risky for users. We recommend that you proceed with caution and carefully evaluate the company's services before making any decisions.
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1:59 pm EDT
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Tricon Residential Customer service / maintenance

I've had so many issues with Tricon's lack of customer service and maintenence department. Most recently, we had a power surge that caused the power to go out and come back on within seconds on Tuesday, June 27th around 4:30pm. We realized around 5:30pm that the house was getting rather warm and found that the AC was on but not blowing cold. I tried resetting it by turning it off at the breaker for 30 minutes but that did not fix it so I called Tricon at 5:58pm. After frustratedly going through their terrible automated service, I was suppose to be transferred to a live agent, but after 30 minutes waiting I chose to get a call back. I got the call back at 5:58pm and after speaking with the live agent, I was told that this would be an emergency order and someone should be reaching out to me as soon as possible. Keep in mind that it was 102 degrees out and the low was still 83 degrees. After waiting around for hours with no call and running to purchase additional fans, I finally started making calls to AC repair services in the area and was able to get someone out around 12:30am on June 28th. I paid $225 out of pocket for the repair. As of this complaint, I still have not received a call from Tricon or from any vendor they may have sent my work order to, and it again is a 100+ degree day. The blantant disregard for the health and safety of its residents should be a crime, and it technically is since they are not upholding their end of the lease agreement. My girlfriend and I are still feeling the effects of dealing with the heat, she's been nauseos all morning and I've still had a headache from yesterday as well as nausea. This is not first time I have submitted a complaint about the lack of service from Tricon... There are still previous issues that were never completely resolved.

Desired outcome: Reimbursement/ credit toward rent for expenses, the increased energy cost, and pain and suffering as well as someone to come look at long standing issues.

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Update by Antonio Young
Jun 28, 2023 6:33 pm EDT

**Update: Still have not heard from Tricon. Received a call from an HVAC company at 3:16pm today in regards to the work order that was supposed to be an emergency work order for yesterday evening/ night.

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6:39 pm EDT
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Tricon Residential Property damage

On February 3rd, May 19th, and June 16th tricon Realty sent out contractors to make repairs on a septic tank at their property. When repairing the septic tank on February 3rd the contractor drove a huge tractor through my private property making ruts in the yard they drove it up a hill into my front yard and all around the adjoining property and mine causing severe damage. On the next day May 19th the sent out another contractor who did further damage in the same area again June 16th yet another contractor came out and graded the area and did even further damage the property adjoining is a mud hole now and so is part of my property and even though my property was posted they felt no problem trespassing and creating property damage. I have made multiple attempts to contact Tricon Realty filed with a better Business bureau and sent a letter of demand through my attorney and they ignore all of them or they say they will work with me and yet never do. They are a reprehensible company as far as my purview.

Desired outcome: Reparations for property damage made on three occasions.

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6:44 pm EDT

Tricon Residential Tricon

I live at 2116 Welltown Lane, in Murfreesboro, Tn. I’m buying my house, not renting. Could you please tell you workers. Company (trucks) not to park un front of my house, it’s not only rude bit it’s in violation of HOA. It’s also illegal to park on the wrong side of the road facing the opposite direction. There are plenty of places to park like in the driveway of the house or over flow parking.

Desired outcome: Stop parking in front if my house

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Tricon Residential On August 6th, our large master bath window was broken out

On August 6th, our large master bath window was broken out. We made a report with maintenance immediately but it wasn't until August 9th that anyone came out. When they did, they put a thin sheet of plexiglass with screws and caulk, closing out the maintenance ticket and since then we have had issues with cooling and heating our home. We called multiple times to the maintenance department, our call was escalated to a maintenance supervisor with no return call multiple times, and we called customer service who told us they couldn't do anything, who escalated the call to portfolio managers that never returned our calls, and then we finally got ahold of *** who said finally on October 31st, 2022 that our issue would have to go through maintenance. This is the second window and second complaint we've had to file. The first complaint was about the first window that was broken, it wasn't replaced for almost 8 months and was broken the day we moved in. The several days where no one responded to a broken window, we did our best to cover the window but a pest infestation started. My wife and two older children have been sick basically since this event and Tricon does not want to take responsibility for it.We requested a credit of one month's rent for the pain and suffering of this issue alongside getting the window replaced finally and pest abaitment but the local maintenance manager said that no one would do that and refused to submit our request in about it.Tricon conveniently has no records of our escalations or how many times we called about it. We were told that as a way to say that we are lying. Which is incredulous by a professional company.At this point in time, the maintenance department has dispatched work orders for the window again and the pest abaitment but is being uncompromising on the rent credit request.

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A. Raynor
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Irrigation leak in front yard the first month we moved to rental property resulting in a $800 water bill in 2021, a 400 dollar water bill in October 2022 and another 500 dollar water bill in November 2022. We asked Tricon to send us the receipt for the repairs so we could send to *** so they could adjust our bill. Contacted several times and this never occurred resulting in our water being shut off several times. Same leak occurred in front yard this year, plumber never showed up the day Tricon said they scheduled them. I contacted Tricon to ask where emergency specialist was, Tricon told me they didn't know and that was my job to find out. It is not my job. Contacted another agent about missing plumber and that agent resolved issue promptly. Emergency plumbing specialist showed up 48 hours after pipe burst was located, resulting in another extremely high water bill. Contacted Tricon at least 9 times in order to get receipt and refund of water bill. No replies as of 11/27/22. Water bill is now totaling over *** dollars with another yard leak. Tricon Residential is currently refusing to answer e-mails and when I call customer service they say they don't know what to do and do not help. Tricon also did not pay *** for one year while living on property, resulting in legal notices being sent to me, a lien being placed on home, as well as our HOA privilege's being revoked the entire first year we lived on property. I am requesting the receipts from the irrigation system repairs, prorated rent for the inability to use HOA amenities for the first year as well as payment of the extremely high water bill caused by the two burst pipes/sprinklers in the front yard that was no fault of me, the renter.

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J. Lakin
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1) Tricon Residential owes a return of a $1,600.00 security deposit as of 04/01/2022, which has not been received as of 12/01/2022. The rental address was ***. Tricon has advised they mailed a check for $1,525.00 which was never received. Tricon sent a .pdf image of a check with someone else's name printed on it and claimed the check was deposited but the issuing bank and the postal service cannot verify. In response, I have contacted the company numerous times, filed a criminal complaint and signed numerous affidavits which they claim are for the issuing bank but have never been processed.2) Tricon Residential owes a $1,976.00 return of service charges for pool services which were paid in advance but never received for the duration of the tenancy. Tricon was made aware of the overpayment on a consistent basis.

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A. Dickinson
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I was owed a refund for my security deposit for a house that I rented with this company and it was sent to the forwarding address that I gave them. However, someone stole the check and cashed it. I reported it to the company with a worker named *** on 09/2022. The last time we spoke was in 09/2022 she said that she needed to sent it over to the accounting department to have it investigated. I called *** Fargo because thats who the check was made from and they told me I couldnt start a fraud claim and the company that issued the check should be the ones who submit the claim, I then informed *** of the information that *** Fargo fraud claims rep provided me and she told me that shell get back with me. Since then I have emailed her 2-3 times in reference to my deposit refund and have not heard anything back. Its been over 2 months now and I still dont have any information regarding the funds thats owed to me.

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E. Parisian
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We lived in a tricon home for a little over two years and moved out at the beginning of Sept (filing this in Dec) after living month to month until we could find somewhere closer to our new job. We emailed in August letting them know that we were putting in our 45 day notice and would be officially out at the end of Sept. We waited a full month before reaching out again to ask why we hadnt heard from them about the move out process and was basically told that we had the wrong email address for the property manager (even though i called to get the email address from tricon themselves to make sure i had it right). No big deal right? I got the correct one a little while later and he told me what to do. As a i mentioned earlier, its now dec, and last week i called to see where my deposit was as they have put the house back on the market, therefore they must be able to send our money back. I was told someone would email and call me about the monies, and that shes very responsive so i should hear back soon ( clearly a regular complaint as i didnt mention being ignored in the past). Ive still not received anything from tricon. No email or call, nor check. I will take this down or change it if i hear from them but as it stands, they are just holding on to your money until you report them or *** This is ridiculous!

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Tricon Residential Tricon has charged me fees that are not valid and violate my tenant rights

Tricon has charged me fees that are not valid and violate my tenant rights. The first set of charges that I have already paid come from a contract that i have satisfied. If i made 4 payments of *** in 4 months, they would forgive 75% of my balance (see attach documentation). This was an effort on their part to help people during COVID. I signed the lease and made all my payments, however they charged back onto my account Nov and Dec. I tried to contact multiple times the lady who i signed the contract with, but she never responded. Taking a look at the screenshots of where i paid, you will see that they charged my account (shows as a +*** in the screenshot), I then paid (shows as a -*** in the screenshot) and then on Jan 1st of this year they charged it right back on my account after I had already paid it in Nov AND December, and it still sits on my account as unpaid (shows +*** in the screenshot) for both months. I have attached all the supporting documentation.Taking a look at the "Balance as of Jan 14" screenshot, the next set of charges are called "Early termination fee". My contract ended in Oct 2021 and I NEVER signed another contract because I was purchasing a new home and closed on Dec 2021 so i was month to month rent. I gave them my 45 day notice (see email attached) so there is no reason they should charge me this fee of ***. In my old lease, it only says tenant should submit a 45 day notice to terminate lease at the end of their lease agreement and that's exactly what I did.Taking a look at the "Balance as of Jan 14" screenshot, the last charge is called "Rent Forgiveness Deferral". I honored the rent deferral contract so I should not be charged the $747.95 and I have no idea where this came from. My main resolution is to remove these charges because they have no proof to stand on. I paid and showed proof I followed the lease and honored all contracts signed.

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A. Rogahn
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I have rented this house with Tricon since October . On September 19, 2022, my home flooded (about 1/3 of the house had water under the flooring). I immediately filed a maintenance request. Over the next few days Tricon sent out 2 contractors who concluded the gutter and drain were defective and needed to be replaced. NOTHING WAS DONE TO FIX THE GUTTER OR DRAIN, as Tricon's own contractors suggested.On September 29, 2022 ten days later my home flooded a SECOND TIME, due to Tricon not fixing the gutter/drain issue. This time TWO THIRDS of the home flooded and I had standing water in the master bath and master bedroom. Once again I filed another maintenance request. This time Tricon sent out a contractor who ONLY replaced the floor and did NOT fix the gutter/drain issue outside which was the cause of BOTH floodings. Today, SEVEN WEEKS LATER, Tricon has still failed to do ANYTHING to fix the gutter and drain issue which caused these floodings. Last year Tricon had EXCELLENT customer service and would respond to maintenance requests within 1-2 days. But a year later? For some reason their customer service has HIT ROCK BOTTOM. I am now consulting with a lawyer. We have another Tropical Storm headed to *** so I'm likely to now have a THIRD flooding due to Tricon's failure to fix these issues. I have been in continued contact with *** (local *** representative for maintenance request) and she has done NOTHING to fix this, despite numerous emails and phone calls over the past few weeks. I informed her I'm contacting lawyers but still no response. My patience is at an end.

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E. Dooley
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I have filed several maintenance request with my leasing complex. I submitted my initial request in September and 3 additional request in October. I have personally called to speak with the leasing manager, I have personally gone over to speak in person. I was advised that a replacement would be ordered over over a week and half ago and still have not heard any ETA as of yet. I have since emailed the senior manager and am still awaiting resolution. I have had a loss of food 2 weeks ago, have been unable to properly buy groceries in fear that I will lose food again. I should not have to file renters claims to be reimbursed for food when the problem should been resolved with one of my many service request. At this time, I am just wanting to have a replacement installed so that I am not having to hear the frequent loud noise throughout the day that also causes distraction as I work from home as well.

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J. Weissnat
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I currently rent my house from TRICON residentials and have been here since November . I recently saw a licensed healthcare Doctor via online appointment using my health insurance. The doctor wrote a letter recommending my two dogs (*** and ***) to be accompanied by me for my medical condition (PTSD). I submitted the letter to TRICON via email on October 29, 2022. TRICON sent me their "Reasonable Accommodation Form" to sign online. I signed the form as the form stated "This documentation may include a note from a qualified, licensed physician... OR other mental health professional with whom there is an ongoing therapeutic relationship confirming the disability." Key word here is OR. Again, the Physican I saw was a licensed healthcare Doctor. On November 18, 2022, TRICON reached out and stated their screening department did not approve of the *** documentation provided. They stated the letter from the licensed physician needs to state that I'm under their care and have an ongoing continuous relationship with them. They advised I needed to have my healthcare physician add that verbiage along with why I need two pets vs one to continue with this request. I replied to TRICON (***) and asked who I can talk to about this matter. I also asked to have the email forwarded to their screening department as I feel that the letter should suffice my accommodation for an Emotional Support Animal. On November 20, 2022. TRICON (***) replied to email with a copy of my document that I signed with no other information or individuals to reach out to. I have filled a complaint with HUD and I would like this matter settled as I feel a letter from a physician should suffice. TRICON's accommodation form that they make you sign does not *** federal HUD law.

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Tricon Residential We have had numerous things happen with Tricon

We have had numerous things happen with Tricon. This past Friday we tried to contact customer service to let them know that both our heat and AC was not working no to avail. Saturday around 2 pm we finally got ahold of emergency maintenance and then told us someone would be coming out that day. Around 8PM I called again because no one showed up. Sunday around noon I called again and was told someone would be coming shortly. I called again at 3 PM and 8 PM and was told the same thing. Monday morning I called AGAIN. Around 6 PM someone showed up and told us everything was in working order. We turned on our heat 5 minutes after he left to find the heat and AC still arent in working order. We called Tuesday also. Today (Wednesday) they told us again someone would be out to fix it for there to be a no show AGAIN. We have three small children. The weather has dropped as low as 37 degrees over the last few days and we havent had access to heat. Its cold again tonight, and still nothing. We were emailed yesterday (Tuesday) to let us know that our rent was not paid in full and were going to be issued a late fee because of this. We dont need to sign a lease until December 12th but they billed us as if we were going month to month and threatened to give us a late fee if we didnt pay the remainder that we dont owe. I already expressed that I refuse to pay full rent when we have not had heat or AC for a week. We emailed them back letting them know that we still dont have heat or AC and before any actions were taken to settle the balance our heat and AC need to be in working order. We received no response reply and no one reached out. We find it quite telling that a company will harass you if youre late on a payment (even though we have never missed a payment) but refuses to address critical issues. We had the same problem in July and it took them 4 days to have someone fix our AC while it was 90+ degrees outside.

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T. Roob
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I recently vacated the rental home of this company and was charged a cleaning fee of $250 plus a remote access fee of $35. I reached out to the Operations Manager and was told I would receive my full refund. That promise was 57 days ago. When I try to reach out to them, I am now being ignored. They scheduled an inspection at 6am on my last day when it was agreed upon by them that their inspector would contact me prior to the inspection. I was out of the home at 11am. The inspector took photos of the home at 6am and when I was through with the cleaning of just the kitchen sink and a closet, and also returned the remotes for *** was still charged for these items that they did not have to do themselves. I would like to report their bad business practices and I will be seeking legal counsel to have them return my full deposit.

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Z. Halvorson
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Today, 10/30/22, is exactly 30 days since I turned over my keys and apartment unit at ***. I paid a deposit of $2259 at move in and have not received my returned deposit nor have I been able to get a response from the apartment community regarding this. I emailed the Asst *** Manager and also sent an email via the Tricon resident portal on 10/27 and have not received a response. *** law states that the security deposit as well as the itemized breakdown of any deductions be sent to the tenant within 30 days of vacating the unit or the tenant may be rewarded up to 3xs the security deposit amount. I am at the point where legal action may be only option since I cannot seem to get any communication from this Tricon Community regarding this matter.

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Tricon Residential I spend **** a month on a rental that I can't get a manager on the phone

I spend *** a month on a rental that I can't get a manager on the phone. I have tried for over 6 months requesting to speak to someone over repairs that need to take place including multiple security hazards and safety issues. I have made it clear that I don't feel comfortable with an individual entering in my household without me being present, Tricon made an attempt to send someone over 3 months ago to fix issues that should have been taken care of prior to me moving in back in December. The gentleman called me up and asked for me to unlock the door so he can fix the issues I have requested. I expected a scheduler to call and determine a time and date for me to meet this person, to assume it is ok for someone to just come to my house and enter without me being present is not ok at all. I denied him permission informing him his scheduler never called and requested he go back and ask his team to go about this the right away. He said "ok" and hung up. My door has nothing preventing someone from taking a butter knife and prying it open, my garbage disposal hasn't worked, my sink upstairs hasn't worked since we moved in after asking for it to be replaced, the dishwater went down spewing water all over the place and the on call guy informed me there is nothing he can do since its after hours, a storm came through and rainwater was pouring through the frame in the master bathroom, the upstairs AC is leaking through (evidence shows in the master bedroom roof, watermarks getting worst), downstairs basement walls appear to be cracking and much more. I have notified schedulers when they called asking they escalade this to a Manager. What I got was a notice on my door given me options for evictions if I didn't pay my rent. This came a day after my rent was paid. Im reading some other concerns of fellow renters and I see I'm not the only one, if they can refuse calling me and fixing their issues do I have the right to refuse pay?

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T. Kilback
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I just paid my rental balance on 7 October 2022. ONE DAY after my due date. I JUST received a letter in the mail explaining to me what options I have if I do not pay my rent. I have attempted to call the number on the website because there is no number on the letter.WHO can I speak to about this?I pay entirely TOO MUCH money for rent, and I cannot speak to a PERSON when I have questions about rent payment. This company is HORRIBLE! CLOSE IMMEDIATELY

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J. Dare
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I have contacted Tricon Residential on multiple occasions regard my sockets not working in my bathroom, I made a maintenance request on August 6th which have not yet been address. I have a drawer that has been broken since move in and need it repaired. I also have water rising from the floor in my master bathroom, a technician did come out and told me he couldnt see where it was coming from, left with no return. I now see the water rising from the other side of the restroom going on the closet carpeting. They have called me on two occasions however Im a teacher and upon me calling back the 800 number. I have held on hold for more than 45 minutes and no one answer. I called the person who told me to call her if ever any issues after filing my first Complaintsboard.com complaint *** on multiple occasions and she has not responded

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D. Parker
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On 10/19/2022, My family and I applied for a home through Tricon Residential *** application portal and provided all documents requested various times and in different ways and/or formats to Tricon Residential *** Applications Representative, *** number# ***. Yesterday *** wanted more documentation from my niece, ***, to which she supplied every bit of information and documentaion from bank statements to pay stubs to no avail. *** has refused to refund the $415.00 holding fee for which I respectfully requested.

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M. Renner
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On May 1, 2022, I signed a lease to rent a house at ***, *** through TriCon Residential. The house was severely damaged by Hurricane ***, as a result it became unlivable. TriCon was notified by me on September 28, 2022, and I was promised a return call from the property manager, that return call was never received. I called again on September 29th(twice), October 1st,2nd twice) 3rd, 4th and 6th all with the same promise-the return calls were never received. My phone keeps track of calls received and there were no return calls from the TriCon property manager. Also, no voice mail messages were left by them. I emailed the person who was supposed to be the supervisor of the property manager on October 5 to complain about the poor service I was receiving and did not receive a response.On September 17, 2022, I sent an email requesting a refund of three days of the rent from September, the entire month of October and my security deposit and have not received a response.The lease states that if the rental becomes untenantable the lease is cancelled and that prorated rent is to be refunded. It also states that the determination is totally at the discretion of the lessor. I am attaching photos that show the damages.Thank you for your efforts on my behalf.

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Tricon Residential On April 1st we didn't even know Ricon was the new owners

On April 1st we didn't even know Ricon was the new owners. We found out due to applying back in January 28th for rental assistance by the *** neighborhood housing co selor had to inform us that they were trying to pay our April and May rent to landlords. But due to the new owners that had purchase our residence, *** company was no longer our management company over our lease. We had no idea at that time it was Tricon or that the property was even sold. When infact *** company asked us to buy the home. The opportunity was tooken from us in a rush to sell. They did not wsit for us to wrk with lender to purchase the home. So since we were frantically searching for our new owners all over the city for 7 days. On the 8 day we found out it was Tricon when a specialist contacted us. We were working with them for Aprils rent which was being assisted by The ***. Tricon was delaying information by not answering calls or calling back to give further details on ledger for the home we are renting inorder to get rental assistance. When The *** finally got all of the info it was April 11th 2022. The check was issued out to them April 13th thru the mail. Since it is locally mailed it doesn't take long to receive the check. They received the money that following week on the 20th. Held it at the office for 31/2 weeks . While sending threats thru email as if they never received the check made to them which was a lie. Tricon also did not put in our renters insurance info into their system and charged us as if we never sent it to them by email. We called twice giving it to them over the phone and again by email. To no avail they still refused to vlear the charges in their faulty system. We also had been charged late fees from May for rent. We asked them to clear it up since they did get paid way before May for that month. Once again Tricon has not cleared up their faults on the late fee.

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Tricon Residential I have repeatedly tried to contact tricon residential in regards to a reconciliation error for my refund

I have repeatedly tried to contact tricon residential in regards to a reconciliation error for my refund. Per several emails to *** and countless phone calls to customer service, in the hopes of reaching someone in accounts payables and receivables, I keep getting told I would receive a call back and or an email from the *** office. I have yet to receive any such information!I was initially told I had to put in a 45-day notice, so I scheduled my move out date to be August 7, 2022. Upon further review of my lease, I only needed to give a 30-day notice, which I did and asked that the move out date be changed to July 31st 2022. The emails I have verify this information was received and was to be changed. Upon receiving, what tricon believed to be my final refund, I realized the reconciliation sheet charged me a prorate for living at the home from August 1st to August 7th in rent and pool fee. In addition I was also charged for a missing smoke detector totaling $45. I can produce all emails, correspondence, and a video of my move out showing the smoke detector on the counter, as I was unable to get it reattached to the wall. These items break down to $407.58 for prorated rent from August 1st to the 7th, of which I was not living in the home and had already vacated as well as a prorate of $21.45 for the pool fee for the same dates. Adding in the $45 for the smoke detector that is not missing, the total owed to me is still $474.03. I have tried desperately to reach everyone from the corporate office in *** to the *** office to the *** office and no one will respond by email or phone call. I left this home and lease under all legal terms and in good standing. All I am requesting is the refund of the money that is still owed to me. I would be happy to supply all documentation of emails with dates and times as well as all phone calls with dates and times showing the effort to get this resolved, upon request.

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Tricon Residential Me and my 2 small children moved to to a Tricon rental in September , immediately we realized we had a bug problem, we contacted Tricon

Me and my 2 small children moved to to a Tricon rental in September , immediately we realized we had a bug problem, we contacted Tricon and after several days they finally sent maintenance to spray for bugs but this did not solve problem and since then we have continued to contact them about bugs in our unit. I was cleaning my small childrens room and noticed mold under her brand new mattress on the wooden bed frame and also on the mattress , upon closer observation the whole room was infested with mold which made me further inspect the house and to my findings my small sons room was also infested with mold spores .i contacted Tricon they informed me someone would come out and check the air conditioner which was not the cause of my concern because the air conditioner was working fine. I contacted an independent contractor and they came out and conducted mold and quality of the air testing and they informed me that the house was quite infested with mold spores and they were not only in the walls but also in the hvac vents so the house has been blowing mold spores all Thru the ventilation system, Tricon had their mold specialists come out and not only did they tried to keep quiet about the situation and not tell me how bad it was but they tried to cover it up and tell me how they could have me back in my rental in 5 to 6 days with all my stuff cleaned off . The whole time this mess is going on myself and my small son health were not doing so good due to breathing in bacteria all day because I work from home. Since then Tricon has not came up with a solution to solve this problem or has offered me my money back for this nightmare! Im losing money because I cant work, Im still sick my child complains of headaches and and his throat is sore, this has been a horrible experience and with mold blowing Through the air conditioner all my things are compromised and I just moved in so we bought everything brand new ! I do not recommend tricon

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Tricon Residential My husband and I rented through Tricon for 3 years

My husband and I rented through Tricon for 3 years. We never had a problem with them. They always fixed out maintenance requests in an extremely fast manner. When there was a problem with over charging, they fixed it right away. In 3 years, they have been amazing renters BUT when it came to move out, that is another story. We have our proper 45 day notice, and we were to leave our house on June 5th. We talked to *** about being able to "leave" early before our technical end of lease term. He said that was fine. We were scheduled for a move out inspection at 8:30 on June 2, 2022. No one showed up. This was the day we were to leave *** for ***. Upon contacting Tricon, they said they were trying to get ahold of someone because we were to leave the state Immediately after this showing. Still no one contacted us or showed up. I finally got ahold of someone and they said an emergency has raised and the new time was scheduled for 1:30... still no one showed up. We asked if we are to be present for the showing , and they said now. We left. No one showed up til about 3pm and they stayed for about 4 hours. We had our neighbor look out for us so we have picture proof of when they came and left. We read reviews on the *** move out process and we didn't want to be victims of it. Fast forward to today. it has been 3 weeks and we haven't been contacted about the return of our security deposit. we have contacted, called and emailed about information due to our security deposit and no one will answer us. We were told we will be contacted within 14 days, and it has been roughly that time frame. We are just wanting to know more about our return of deposit but no one seems to want to tell us anything. I know we did everything PLUS to get our SD back. I just want to know when or IF there was a problem with the move out inspection. Our rented address was

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Tricon Residential Move in date of 3/3/22

Move in date of 3/3/22. Moved in with open cabinets (no countertops of any kind), no stove, no sink, no microwave. No kitchen countertops until 3/29/22, this kitchen faucet, dishwasher and garbage disposal was installed the following week. (Breach of lease agreement see TERM 2)The renovation work performed prior to move in was not permitted or inspected. Work was performed by unlicensed contractors. This has lead to constant HV*** issues that are still ongoing. (There was no pressure test performed to detect the leak in the refrigerant lines. The line set continues to leak, causing the *** to freeze up). Our first experience without *** took a few days to remedy. Upon my own investigation it was discovered that the installation of the unit was incomplete. It was missing tape on the bottom of the unit, no mastic was used to cover the tape and seal the gaps. This neglect would not happen if a local building official were to inspect the work. The second time the *** froze up it took over two weeks to have unlicensed contractors return to recharge the system and correctly install tape and mastic by my own direction. Currently, the *** system is low on refrigerant again (unlicensed technician was here yesterday to go through the system that he did not have the ability to fix). We are waiting on another technician to come out where I will again have to take time off of work to be present while they are in the house repeating the same work that has now been done four times.No HOA covenant has been provided. We can not park our vehicles on the curb, put trailer in driveway or temporary storage barn in the yard. I am paying for storage for the trailer, received HOA violation for parking on curb. Additional items added to move out check list. Tricon tried to force an agreement to sign vacating agreement without providing critical documentation. Additional expense items were added to list.(Critical information I can not upload due to Complaintsboard.com *** character limit)

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Tricon Residential I am being prevented from making my rent payment for March 2022 because of the erroneous month to month fees being attached to my rent

I am being prevented from making my rent payment for March 2022 because of the erroneous month to month fees being attached to my rent. The following is a summary of the Problem. I am being prevented from making my monthly rent payment because of these monthly erroneous fees that has been attached to my rent ledger. I have contacted Tricon over 50 times beginning back in June *** a renewal lease. The 3rd party's company's email transmittal clearly was not able to successfully send me electronically the email to my netzero email address. Tricon was aware of this yet continously did nothing every month to correct this issue since June . I have provided 7 different tricon reps with all the emails that I sent out trying to correct this issue since June to Februay *** not receiving the lease renewal. My brother (other occupant)received his lease renewal and submitted it through his yahoo account. I was able to continue paying my rent of $1587 monthly however the month to month fees of $250 continued to add up monthly on the ledger. Then when I submitted *** rent, my rent was taken to cover the erroneous late charges resulting in *** monthly rent payment appearing to be partially paid and February 2022 rent unpaid. As of February 15, I was blocked from making any future rent payment unless I pay all these erroneous month to month charges including fees of late rent charges that were recently attached because my last few payments appear as partial rent and no payments ..all due to my rent being applied to erroneous charges. I cannot sign a lease if I haven't received one so how is this my fault? Finally I was able to receive a lease in February 2022 when I requested Tricon send it to my other email account under yahoo at *** This was a simple solution. Tricon refuses to correct their epic failure. I have attached my email thread contacts.

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Tricon Residential I moved in 6/28

I moved in 6/28. In my move in inspection, I mentioned the kitchen cabinets were painted horribly and I took pictures and emailed them. I was charged on my move out for not painting the kitchen cabinets. They had landscaper come on 4/24/22 but charged me for landscape clean up and I also have photos from the day I moved out. They charged over $1k for painting but there was no need, it was normal wear and tear for 3 years in the home. I was charged over $1k for replacing the carpet. When I moved in, I mentioned that the carpets were not put in correctly and you could pull the carpet up from any corner of the house and it bubbled up whenever we moved the couch or tables. When we started to vacuum, the carpet would come up and off. There were pieces of carpet everywhere, all of the time. I emailed in August , December , 4/20, and multiple other times and was told different things but they said they would have it taken care of when the pandemic was over. They also said they had photos of my carpet. I reached out again in April 2022 and was told that they are working on emergencies at this time. Now they are charging me for the carpet. They charged for trash clean up and no cleaning but there was no trash and it was clean. We cleaned. I have pictures and emails of EVERYTHING! I will be reaching out for legal assistance on this issue. They also finished my move out inspection on 6/15 and emailed it to me on 6/25 (yesterday), a day that they are closed, and told me that I have 30 days from the 15th to pay! How can you send me a notice 10 days late and tell me that I have to pay in 20 days? This company is HORRIBLE and looking at these reviews, seems like this is how they get their money from people. We were great tenants, only had 1 late payment in 2019 and the late fees were reversed. Never gave anyone any problems but this has gone too far. In my 37 years of life, I have always received my deposit back and have never been charged for anything.

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Tricon Residential My issue started in December , when repair were sent to make several repairs to my home due to housing violations

My issue started in December , when repair were sent to make several repairs to my home due to housing violations. These repairs included replacement of my kitchen counter. After the counter was installed I began having issue with my dishwasher and could not use it. I reported this in December. I was told by the first repairman i just need a part and that they would install it. That repairman disappeared. I contacted Tricon again in January they sent a different repairman that repairmen said there was a part he could get to fix it but was sending a request because I really needed a new dishwasher. This repairman also disappeared. I contact Tricon in March and apparently my work order was never sent to the vendor. They ensured that they would get the issue fixed and proceeded to give my a $500 concession on my rent, I assumed that it was due to the fact that I have not had a working application in my home at that point for 4 months. I paid my rent which due to the concession was $764 normally $1264. Four days later I received an email saying the concession was in error and now I owe $500 and if I had questions to contact *** if I had questions. I indeed had questions and contacted *** that same day. I left her a message and replied to the email and I have yet to hear from anyone. I left another message April 13th still no response. I also contacted a woman named *** through texted about this issue on April 21st still no response. The dishwasher sits in a box being consistently rained on my backyard, despite my objections to leave it there. I feel that it is unprofessional to not respond to any of the messages that I have left. I want to know why the concession was an error, especially when i am paying rent even though I cannot fully use my home. This has caused hardships. Its been 5 months and I have not been able to enjoy my home due to the company dropping the ball. I believe I am owed some kind of explanation and concession.

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Tricon Residential We have been living at this address for over 5 years

We have been living at this address for over 5 years. We normally receives a notice two months in advance to renew our lease. October we were placed on month to month. We called and left numerous emails to atleast 5 persons of contact to discuss concerns. The phone just Ringed, for weeks and we received a response in the 3rd week suggesting they would send us a new lease. We were told we had a specific time to sign it but we had questions and the correspondence again was slow. By the time we got everything settled, we were told not to worry about the additional fees, once the lease was signed, they would remove the additional charges. Well, the additional charges were not removed and we kept seeing late fees with interest each month. I kept paying what we normally pay and sent with email and images of extra fees requesting where are these fees coming from? Why are we being charged late fees when we have paid on time. We received a auto response saying if you paid, to disregard followed by pay your late fees. We received an email saying they have been trying to reach us but we have not received a message or email response. Each month afterwards until February, we have sent monthly screenshots of the month to month payment still asking someone to contact us in regards to why do we have to pay late fees if we paying on time, now the late fees has incrued an interest from $100 to over $500. We asked repeatedly for someone to contact us so in January we received a notice via email and by mail to vacate the premises in 3 days if payment is not made. We contacted the headquarters who could not determine why we were being charged and stated that requested the office to contact us. To no avail, there was still no contact. The lack of concern and communication was mind boggling. I would love to see the person I'm talking to vs hiding behind the threats of an email when they clearly see we should have the right to question our bills if there is an issue. Sad days

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Tricon Residential -10/9/22 -- I sent an email asking management to intervene regarding our neighbor's nightly music

-10/9/22 -- I sent an email asking management to intervene regarding our neighbor's nightly music. We had asked the neighbor 3 times previously over a week. We had lost the use of our bedroom at night due to the recurring nuisance. I had been injured from the constant bass noise and disturbed sleep: pain, fatigue, brain fog, tremors, inability to get up, inability to feed myself, inability to bathe myself. Documentation was attached.-10/10/22 -- Former manager *** forwarded the request to CM *** and ACM *** and asked them to reach out that day with a plan of action. No response from either of them. -10/20/22 -- Followed up with another email of continued disturbances and attached documentation. *** responded by asking *** and *** to resolve the issue that day. No response from either of them.-10/21-22 -- Followed up with another email with continued disturbances and attached documentation. No response from ***, or *** -10/26-22 -- *** communications to *** but did not receive a response from Tricon Residential.-10/29/22 -- Followed up with another email to ***, and *** about the continued nuisance, loss of use of the bedroom, and injuries. I requested to know the name of Tricon's representative agent at the *** since this may progress to small claims court. No response from any of them. I have left 4 voicemails with the on-site security company Alliance Security but have not heard them address the issue. The music still plays 40 minutes after calling them.Documentation is in the form of video recordings which are not supported by the option to upload. I can provide them by another method if requested.Settlement: I would like a pro-rated credit to our rent equal to each day the unaddressed nuisance occurs along with a self-pay hospital rate of $150 to cover 1 additional physical therapy visit for each week this continues.

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About Tricon Residential

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Tricon Residential is a leading residential real estate company that specializes in investment, development, and asset management across the United States and Canada. The company strives to provide high-quality housing solutions for its residents while achieving solid returns for its investors.

With over 20 years of experience in the industry, Tricon Residential has a proven record of delivering value through its unique approach to investing in and managing properties. The company has a diverse portfolio of properties that range from single-family homes to multifamily communities, student housing, and senior living properties.

Tricon Residential has a dedicated team of professionals who are committed to providing superior service to its residents and investors. The team comprises seasoned real estate professionals who possess a deep understanding of market trends, portfolio management, and property operations.

As a responsible and ethical company, Tricon Residential also takes its social and environmental responsibility very seriously. The company has developed a Sustainability Strategy that focuses on reducing energy consumption, promoting eco-friendly practices, and creating healthy living environments for its residents.

In summary, Tricon Residential is a reliable and reputable company that offers exceptional residential real estate investment solutions. With a robust portfolio, a team of professionals dedicated to excellence, and a commitment to sustainability, Tricon Residential is poised to continue delivering superior value to its residents and investors for many years to come.

Overview of Tricon Residential complaint handling

Tricon Residential reviews first appeared on Complaints Board on Feb 2, 2023. The latest review No heat in home was posted on Feb 20, 2024. The latest complaint I would leave a negative review if I was able to was resolved on Mar 05, 2023. Tricon Residential has an average consumer rating of 4 stars from 35 reviews. Tricon Residential has resolved 16 complaints.
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    +1 (844) 203-8531
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    1771 Red Hill Ave, Santa Ana, California, 92705, United States
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