Intoxalock

I have been with intoxalock for 5 months this May 10th today is May 8th my bill is currently at 653 my monthly bill is $58 I've already paid nearly $500 in lockouts not including the $30 to do the lockouts with this being said I'm still having minor issues with the box not to add that this system is not as you already know geared to help people with drinking and driving but to stop people from tricking the system so with that being said I'm not a regular drinker this was for a minor traffic violation in Arizona which at the end left for me to get this for the minimum time because my lawyer in Mesa Arizona did not do their job which is not your problem just laying my case because a lot of people that have these are chronic or added drinkers and I'm not one of them to let that be known but I honestly took this so I can get my license back so I won't be driving illegal so with the backstory being said I now owe your company $653 and I'm in a lockout and they will not let me get it taken off so I can make the money to pay the bill on May 15th they've already received close to $500 for just the lockouts and now I can't drive my car because of glitches with your box which will involve me going to a center and them checking it and saying oh it's not our fault so at that point not only I owe $653 now I have to pay them $253 just to say it's not their fault to cover it up because it happened the last time in March when I went to do it and I had to pay that for it being checked I'm a teacher in the state of Arizona and I did have a minor DUI but that does not mean that I should be walking or taking a bus to work because of computer glitches and the fact that I don't get paid on the 15th of May to pay half of that bill that was supposed to be have credited because of those lockouts not being my fault but they will still charge to my account anyway because of rude customer service reps in the state of Texas that I've always have to talk to it's just too much and a lot I'm willing to go to Long haul with this because I did child support for 21 months I mean I'm sorry 21 years and this hands down is worse than that they literally don't care or customer service they read a script they don't understand that we have lives and we chose to get our life together instead of trying to get people rich I'm willing to go to distance with a class action and I know bigger wigs up top don't care but I work hard for my money and I want to get my life together and being royally f***** over like this is not fair so I just complaining about that I was hoping I could get some help my car is in a lockout right now they won't let me get it because of my bill but they're not looking at the history and when they do they get agitated but your customer service rep you're supposed to help me not make me feel bad or try to make me feel bad because I got the charge in the first place it's just ludicrous and is just real wrong for people to do other people that way that are in delicate situations just flat out wrong and this same will go to the better Business bureau and the Yelp complaint

Iv had nothing but problems while being on intoxlock with having to be on the program over 1 year and 7 months and having to pay more and more money for there mess ups and was only suppose to be on for 6monrhs..all they want is more and mmm ore money and is very dangerous to have to blow while driving..iv about wrecked at least 4 times ..so I would not recommend to have them installed! And customes service people are rude and don't want to help you in any way at all!

I had the device on my vehicle and was supposed to serve one year. 13 days prior to the end of my lease my car broke down and I had it towed and then sold. I tried to contact Intoxalock multiple times to see what I can do, and they told me I had to put it on a new vehicle. I had to pay to take it off my other car and they wanted me to pay 300 installation fees again just for 13 days? A year goes by with no results, so I went ahead and paid the installation fee to get it installed again just to wrap it up but now they are taking money out of my account for the lease fee plus all this roadside assistance and such and it amounts to $84.02. They took this amount 2 times in the last 30 days. I can't get no answers and then PennDOT tells me they have no record of me having the device on my car the first installation I did back in April 2020. PennDOT needs a representative that handles only this, and they are the ones that got me here. After paying over $4000 to intoxalock and just about finishing the lease, I have to start all over again and let them take whatever they want out of my account? I have 4 kids and I am not rich, so this takes food off my table. SOOOOOOOOO frustrating

Horrible company only out for money Constant retest which r dangerous while driving. Lots of malfunctioning equip causing lockouts. 79 a pop always yea yeah when call but never do crap. Took 2 months send paper work to dmv causing more charges have control of you machine causes lockouts by saying u missed a test and didn't. I drive for a living so I have much proof of people seeing it green drive. Then 2 sec later goes off violation more charges you will definitely not get off in 12 months mark my words . Stay away from these living crooks. Get mad when you tell them there wrong and you get yelled at. Unprofessional and no knowledge.

I have called intoxalock 4 times to have sent to me a dl920 form which states proof of installation for the DMV to validate my license. All times they say it will process 24-48 hours and arrive in 3-5 days. The form never comes and they refuse to patch me to someone who can send it directly to me. Customer service is rude and refuses to patch me to someone who can guarantee the arrival of the form. They do not respond when I email the admin email about the dl920 form. I have had the device since 3/26/22 and it is now 4/25/22 and I have been unable to drive while being billed for the device. I get multiple notifications when the time comes for me to pay, yet they cannot send me the proof of installation. I am paying for a service I cannot use and feel this company does not care for its customers in the slightest. They are horrible and I do not recommend you go through them

Unfortunately, I'm no strangers to DUI's I've had interlocks installed in my car before and I have never had trouble with them the way I am having dealing with Intoxalock.

First, I made an appointment to get a device before I had the car I was getting. This meant I didn't have the VIN for the car, which the sales associate on the phone told me would be no problem. Once I had the car, I admit, I forgot to call to give the VIN number. However, I had to call twice to reschedule the appointment (due to the date of me getting a car changing) and at no point did an associate remind me I needed my VIN, and though I can bare part of the blame on that, it is pretty terrible customer service to have to change an appointment twice and not review the account info or anything.

So the day I got my device, I did not have the required DMV form for licensing, whcih I found at AT the DMV. So I immediately call Intoxalock and get transferred to their call center. Most of the associates spoke with an accent, so I assume it is a callcenter based out of Asia. Anyway, the day I call to ask about the form, I give them my VIN number and they say that they will send the form right away, overnight shipping. This is on a Tuesday. I call two days later on a Thursday, and they tell me the form had not been shipped and it would be sent the following day (Friday). They have no reason why and they refuse to let me talk with a supervisor. I call Saturday and they assure me I will be getting it Monday. Today is that Monday, and there is no form. I called twice, one guy gave me a tracking number, but it didn't work, so I called again and the next guy I spoke to couldn't verify my tracking number, but he assured me I'd be getting it tomorrow. I've had the dumb device in my car for almost a week, I'm all paid up, and cannot drive because I haven't been given the form. They have not made any attempt to rectify this mistake or compensate the inconvenience. Their customer service is non existent and they're making something that's already hugely inconvenient even more so.

Also, there device is clunky, larger than a classic Gameboy. It has a button you have to press and requires a blow, suck, blow pattern that is probably not the easiest thing to do while driving. If you have a DUI and have to get an Interlock, don't make another mistake and go with Intoxalock. I'm seriously thinking of getting it uninstalled and going with another company just so I don't have to pay them for another year.

For real,

Sacramento, CA

Truck wouldn't crank on a Wednesday and I've called numerous times to let them know that the device has been acting up. This is also my third device in 13 months. So my truck wouldn't crank and the operator kept telling me it was my battery. After paying $500 to get it towed to the service center it was not my battery. It's sat there for a day just to find out that it was the wire harness. So with the truck sitting over the weekend and work doesn't sit to the side while your truck is sitting to the side here we are Monday still without a truck. This little incident has cost me thousands of dollars because I own my own business and I cannot get to the job with my tools. And talks a lot crediting back one payment of $60. They will not let me talk to a supervisor but they did say that they would reimburse me on the tow so we're waiting on that. This is just bs, this company is a joke and just there to charge you.

So if I lost my job and everything else I guarantee I would lose my license because I wouldn't be able to pay for my device. So hmmm let's think about that one intoxalock

in toxalock device killed my battery they said idindt blow in before I trierd to start thecar I know better it put me in a lock out and charing me for it

Issue with interlock system - Somehow with the installation of the system , it had drained my car battery to the point of having to buy two new ones and having to trailer the car to my appointments at least twice .

As a result of being locked out of the system after replacing batteries , I had to start all over again . Therefore had to pay for 8 months of service instead of 4 months required .

After NOT having any incidents since the original incident (no alcohol at all because I really dont drink ) I would really love to go to My next step in getting my license back . Need a letter from Intoxalock in order to do so .

I have proof that I paid in full for removal and installation of device on debit card. I can’t get your email to work so how can I get it to you so I can get my money back that you have had since August?

Yearly my Intoxalock device has killed a battery. I've purchased 4 new batteries as a result.

In addition the violations has led to years of additional required installation of interlock systems in my vehicles. My last violation added 595 days.

My truck motor actually blew up driving home after an intoxalock device was removed from it.

Top sign your smart phone has been hacked. Excessive battery drain.

April 9th as a existing customer, I had a question about a violation I received. I called several times and could NEVER get a actual person. They were telling me if I had a problem for example for violations press 3. it would give me different options but none of them offered the ability to talk live, to a agent. And that was for billing and other offered options.

I need to have the ability to talk to a agent.

Anyone who might be considering using the intoxalock should highly reconsider and consider what I am about to tell you.

I tried to have the toxic lock installed in my vehicle and after about 4 hrs the mechanics said the equipment was faulty and they would not be able to finish the install.

Here's where is starts to get fun..

After the faulty equipment was removed I had to pay for removal because toxiclock instructed the mechanic to charge me 200$ if I didn't want to wait a week for new possibly more faulty equipment to be shipped back the shop so they could try the install over again.

Not to mention this shop is a 2 hr drive for me not that they give a front.. gas prices hello I dont drive a tesla🤦

For clarity...

THERE IS AND NEVER WAS INTOXICLOCK IN MY VEHICLE OUTSIDE OF THE MECHANIC SHOP..

Fast forward a month later and I am still being billed for toxiclock and roadside assistance for equipment that I have never had or used.

They only thing they are willing to refund is 4 $ for roadside assistance so basically zero refunds and untold hours on the phone with people in Dubai who all do nothing but run you around endlessly so you are literally loosing your mind and give up..

They know nobody will hire an attorney over a few hundred dollars so they give no effs what so ever and proudly fly the middle finger 🖕 to customers.

Negative 1000 ⭐️'s for these idiots!

These kind of shady businesses should be illegal and fined or shut down and it should be illegal to blatantly rip people off 🤬

Any reviews you see for toxic lock will be all bad if not terrible nightmare status..

I would suggest the company called lifesaver.. flawless operation easy install no blow n suck just blow and humm plus thier customer service is premium..

Southern oregon

4/7/22

On 03/18 22 I went out to my car and started it. Everything was fine. I forgot something in the house so i shut it off and went back to the house. I came back out to start the car less than 5 min. later and it wouldn't start and had a lockout. I had a new perscription for an inhaler from the doctor given to me on 03/15. First time I used it was 03/18. I am sure this is what caused the lockout. They didn't want to hear it. The lockout was taken care of on 03/19 and was $75 plus $20 to the place. Looking at my bill they charged me $79.69 plus two processing fees of $3.19. I called three times trying to get the lockout fee removed seeing it was probably from the inhaler. They said I would hear in 24 to 48 hours. I didn't. One guy told me it would most likely be removed. It wasn't. I called back and got nowhere as usual with them. I am not happy as they seem to be all about the money. I am looking for an alternative to Intoxalock as I live in mass. and there are about 3 other options nearby.

I was charged an Admin Fee of $64.94 on 03/24/2020 in addition to their regular monthly charge when I provided a signed court ordered document and requested that their device be removed from my vehicle. This sounds to me like an authorized charge and the price of doing business that I should not be forced to pay.

When I got a dui. I took it serious. I decided to get through this as easy as possible. I would play the game and quit drinking. Which I did. Once my court. And classes where done. I needed an interlock installed. I went with intoxalock.

I regret that very much. Nobody ever mentioned that I could get non alcohol violations that costed me time and money. Basically this device keeps you from driving your vehicle untill you produce a breath annalasis showing no alcohol in your system. So why is it that if you get in your car. And out of habit put your key in the ignition. You get a violation 11 Which means you have 48 hours to get your car to the service center and pay $75.00 to intoxalock. And $20.00 to the guy at the shop. Falling under tampering with the device. How is that tampering when the sole purpose of the device is keeping you from starting the car. After the first time. You can bet I was well aware. And didnt do that again. Yet this thing spit out 4 violation 11 codes in the first month costing me $495.00 extra.

If you dont pay. They lock you out. Good luck trying to talk to someone and complain. The install was poor. Wires hung down from under my dash where my feet would kick them. I complained 3 times befor the guy cleaned it up. Then I was stranded my car would not start I passed and it said start car. But nothing. I sat in a parking lot for hours trying to reach a person When I did we performed some test to find out the unit was at fault. I had to have it towed. They had to send a new unit to be installed. That took five days with no car. I asked the guy if they could do a check on the old unit. To see if it caused those random violations. And I could get my $495.00 credited back to me. He said yes. But I never could get one email or phone call about that. The second unit started out ok. But left me stranded in the exact same way. But this time I was a hundred miles from service center. And the roadside assistance only tows 6 miles for free. Im on disability I cant afford these unjustified violations or to come out of my pocket when it is their equiptment failing. I had no choice but to rip out that pos. Im not leaving my car behind. Now im going to be in serious trouble as I try to find a different company to install a different brand in my car. What a nightmare. I quit drinking. I did everything right. Up till the end when I lost it after bbeing extorted so much money. I had no choice.

I researched and learned this company claims to install 100,000. Units in cars every year. In 48 states. Imagine the money they are making on there little side scam extorting people for non alcohol related violations. Millions of dollars.

And you cant do anything about it. Only thing left to try is bbb. Do not use intoxalock. They dont care about you at all.

Last month, due to all the snow and bad weather, my car battery died. Therefore, my interlock wasn't acting right. It kept asking me to blow and it said I was good to go but then it wouldn't start my car. It also didn't say lockout on my handheld part. I called intoxalock and we did everything we could to prevent us from having to tow it to my place of calibration. Although nothing worked. They said I can turn it in and maybe I'll get reimbursed for what I spent. It's 246 dollars. I called again and who I talked to last told me that that's not possible and they don't know who told me that.

My horn keeps going off. It is a nonstop honk, not a beep beep. 2/21/22 was 1st time. Seems to happen after cold start or after 2minute start and ocvurs before 1st retest. Service center callibrated and gave me a new handheld 2/24/22. Fine until 3/1/22. Started again and happened 3 times that day. No message on handheld when happens. I have to pull over, turn off engine and restart. Restarts just fine with no test. 3/3/22 service put in all new wiring and handheld. 3/14/22 started again. I need this fixwd. My car is 2 years old. Can I disconnect the horn?

Thanks

Enough is Enough. Intoxalock had my license revoked in Michigan after submitting false information that I missed a Retest 6 seconds AFTER PASSING A ROLLING TEST! I had been jumpstarting my car for a month in Jan every morning and it was officially dead 2 days later (it was obviously faulty).. I could go on and on. Bottom Line: I am filing a Civil Case here in Michigan on 3 counts

A. Gross Negligence: faulty equipment resulting in damage to my vehicle and the bogus missed retest resulting in a Major Violation and actually submitting this reading to the Michigan SOS.

B. Wreckless Endangerment: I am disabled dealing with multiple comorbidities!

To expect somebody to retest 6 seconds after Passing A Rolling Test is absurd and dangerous! Car battery dead every morning due to the Intoxalock device. I'm outside at 10 BELOW ZERO F with a chronic heart condition trying to start my car! By the way, WHAT RESULTS WERE THEY EXPECTING WITH A RETEST? AFTER PASSING A ROLLING TEST 6 SEC PRIOR? C'mon man lol I could go on...

C. Civil Rights Violation:******

>Drivers License Revoked in Michigan

> Loss of Freedom/Disruption of life (endangerment?I am disabled and can barely walk anymore due to peripheral artery disease!)

>I could go on...

But it's game on now, they've gone too far. I will be filing with the Michigan Attorney Generals Office and once again notify the BBB (in Des Moines too!)