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American Auto Shield Complaints & Reviews

American Auto Shield / auto warranty

An
Jul 17, 2017

Started this policy back in August of 2016. With promises of worry free and a peace of mind contract to have bumper to bumper coverage for my 2011 dodge ram 2500 6.7l diesel. In the beginning of July 2017 my check engine light came on and so I called and scheduled an appointment with the...

American Auto Shield / Extended Warranty

Ki
Mar 04, 2016

I purchased an extended warranty from this company which was suppose to cover the transmission and engine. I had to put my truck in the shop due to engine noise and low oil pressure. On the first my truck was at the dealership the service tech performed a diagnostic to find the problem...

American Auto Shield / Extended Warranty

Re
Feb 23, 2016

I've had an extended warranty contract on my vehicle since I first purchased the car. Within the years, I've had to reach out to my extended warranty ( a different company) and I truly felt protected. Once my 100k ran out, American Auto Shield contacted me promising to give me...

American Auto Shield / Refund of my money

Sp
Sep 12, 2014

I purchased a car service contract from American Auto shield on 12/06/2012, contract was for 72 month or 61000 miles, I paid 2644.00 $ for the contract. I trade in my car on May 2014, when it had only 10800 miles on it. I submitted cancellation form on 05/29/2014 and requested the refund...

American Auto Shield / Not honoring contract

Cj
Jun 05, 2013

I purchased a contract with AAS on April 17th of 2013. There is a 30 day waiting period which ends on May 16th, My vehicle broke down on May 17th. I had my vehicle towed to local Kia dealer that same day. The AAS was notified that the vehicle was in the shop by the dealership that weekend...

American Auto Shield / want pay their bills

Ge
Jan 15, 2013

I purchase an auto protection plan and they would not pay for the service that was needed. The parts they did pay for they would not pay the entire cost. The drive axle front I needed a new one and it was in the contract to pay for it, they would not. A law suit needs to be filed and the company needs to be forced to close.

American Auto Shield / What they don't tell you...

Bo

I purchased a policy thru American Auto Shield and have been paying on it for over a year. On a Friday, early afternoon, my starter motor went out. I phoned the roadside service # number printed on the AAS card. They were fast and had my car towed within 1 hour. HOWEVER, the roadside...

American Auto Shield / Failure to honor warranty

Da

I unfortunately purchased an auto policy from Stoprepairbills.com back in Sep. 2011. I read my policy and wanted to make sure I could submit a claim. So on 1/10/12 I called American Auto Shield (AAS) to ask the procedure. I was given a claim number and set out to get my car repaired...

American Auto Shield / fraudulent business practices

Au

AAS, American auto shield, formerly known as warranty one. Given an " F " rating by Better Business Bureau. Don't purchase a contract from these people or deal with them they are fraudsters. Everything negative that you read about this company is true. What we need to do is get an...

American Auto Shield / Poor warranty

Am

As with all the other posts concerning AAS, I rencently put into a claim about two weeks ago and still waiting for authorization. There were alot of possible faulty items on my truck. After the adjust came out pretty much all of the repairs have been denied. I am still waiting to see what...

American Auto Shield / This company does not honor their contract and pay claims

Am

This extended warranty was bought in 2000 and has been kept up to date and extended by payments tand renewal to this company since then. So for 11 years I have been paying this extended warranty. Yet now when there is a claim on the transmission. The American Auto Shield refuses to pay the...

American Auto Shield / AUTO warranty

Er

I placed a claim with them for repair to a luxury German Vehicle, once they heard that the repair is $6000, they use every kind of tactics to avoid moving forward with the claim. They reacts only when someone contact them, never would they call me or the repair shop to follow up; the only...

American Auto Shield / Shoddy Service

Mr

American Auto Shield is full of crap. I will not renew my warranty with them when it expires in 1 year. I paid $80.00 dollars a month for 2 years. Keep in mind I have a zero deductible. Every claim which has been filed against my car I have had issues. The dealership (mechanic) states it...

American Auto Shield / Selling unneeded product to elderly person

Br

Last night I went over to an elderly friends house to help her figure out why she was having problems with balancing her checkbook. When I was looking at the check register I noticed that she was paying $79/month to American Auto Shield for "Basic Powertrain Coverage". I asked her why she...

American Auto Shield / Misrepresentation

On

I purchased an extended warranty on my vehicle from American Auto Shield several years ago. This week my vehicle required repair. My mechanic submitted a claim to American Auto Shield and the claim was accepted. This morning I received a call from my mechanic stating that the replacement...

AMERICAN AUTO SHEILD / SCAMMED ME INTO GETTING CAR WARRENTY

De

AMERICAN AUTO SHEILDI HAVE ALREADY PUT MY COMPLAINT IN HERE BUT I DONT SEE IT. I WILL MAKE THIS SHORT AMERICAN AUTO SHIELD CAR WARRENTY IS NOTHING BUT A LIE THEY TOLD ME THEY WOULD COVER BUMPER TO BUMPER AND THE RENTAL CAR, WHEN I TALK TO THE PERSON JERMANIA HE WAS SO NICE CAUSE HE WAS MAKING A SALE HE SAID...

American Auto Shield / Do Not Even think about it!!!

Nj

I bought a policy through these guys, and they have SERIOUSLY overpromised & underdelivered. They try to deny EVERY claim, but in the end, I end up paying for about half of every claim. $1200 bills- I usually pay $600, they nitpick and don't fix things that need fixing. Example- A/C...

American Auto Shield / Warranty America

Ig

Please be aware that Warranty America - has had a name change or was acquired - their new scam name is American Auto Shield. Stay away from this so called auto warranty company. They do not pay out or honor their contract as they state. They claim bumber to bumper coverage - but later state...