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2.2 793 Reviews

Nissan Complaints Summary

239 Resolved
552 Unresolved
Our verdict: Engaging with Nissan, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Nissan reviews & complaints 793

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12:06 pm EST
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Nissan My 2018 Nissan Rogue

There is separation between rear bumper and panels. Even some separation in front of car around the hood, the hatchback door has dropped. I have looked it up and others had same problem, but they noticed their problem a year after they bought their 2018 Rogue sv. My problem is why they didn't warn of any problems they were having with the body of the car. Now my warranty has expired and I'm having trouble, I only have 12,000 miles and don't drive out of town. I took my car to get it looked at 2/13/2024. They said someone could have leaned against back of car and caused the dropping. I'm a 76 year old woman and not that dumb. They couldn't help me because others hadn't complained. I showed them the information about another having same problem with same year and model. This is the third Rogue I have bought in the passed and have enjoyed them. This is the first one that I started having trouble with.

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6:52 pm EST

Nissan 2022 Nissan Frontier SV

Hello I purchased a 2022 Nissan Frontier SV at County Line Nissan in Torrington CT, in October of 2023. The VIN# is 1N6ED1EKXNN654943, The truck only had 10400 miles when purchased, and was in great condition. Only some minor scuffs on the paint, I recently noticed bad pitting on the lower corners of the rear doors as well as the corners of the bed behind the door, I have not seen anything like this on any vehicle I have owned in the past, At the rate of damage that is occuring the paint will be completely worn through by this coming summer, I dont understand this design flaw and would like to get this repaired before any more damage occurs. From what I've been reading this is a common issue with this truck, I dont feel that it should cost me thousands of dollars to repair paint on a truck barely two years old and still under warranty.

Desired outcome: I would like to get the damaged paint repaired and some kind of fix so this does not happen again.

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1:26 am EST
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Nissan Broken Cars

I bought two cars already in less than 6 months and my experience with the Nissan Melrose Arch dealership was horrible.

I first bought a Mini Cooper, drove it for like a week then it started heating on the engine. Took the car back to the dealership and they kept quiet the whole week without communicating with me, I then decided to go visit them only to find out that they were going to strip the car so it could be fixed. I refused and decided to cancel the contract but sadly I was forced to exchange the car and get a different one.

They gave me a Ford Fiesta and guess what? I drove it again for like a week then parked it at home also like a week as I was on vacation. On January the 1st when I came back, I took my car to the Garage to pour petrol, put water in it, pump the tyres and check the oil.

On January the 2nd in the morning on my way to work, I got stuck for more than 5 times and at that time had to switch it on and off so I could get to the office. Unfortunately, 6 min away from the office the car decided to not move anymore, I had to call my insurance to tow it back to the dealership and the response I got was that my car didn't have water.

This means they sold me a car that was leaking on the water pump and I couldn't see it... every time I poured water it would go somewhere around the engine not even outside but inside.

Right now I don't even have a car with me but I'm expected to pay for it at the end of the day. I feel so helpless and that the bank has also failed me to cancel the contract or change the dealership.

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7:05 pm EST
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Nissan - New Purchase LA Nissan

In June of 2023, we made a deal to purchase a new Nissan Rogue from LA Nissan for an agreed price that included our trade-in. We were issued a contract/Bill of sale. We provided the deposit as requested. We were told that they could find one in Alberta. They could not and would have to order one to arrive in August 2023. We were OK with that. Later, we were...

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9:35 am EST
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Nissan - Purchased a damaged vehicle.

We were sold a damaged new vehicle: Not sure this is the correct link to voice our complaint. simply, we were sold a damaged vehicle. My wife purchased a Maxima. During our test drive and weeks before we took possession of the vehicle. we noticed and felt a vibration and something rattling in the undercarriage. I was told that it would be looked into and...

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7:25 am EST
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Nissan - Lien on car purchased

Hi, I purchased a Nissan Altima on 01/31/2023 and paid THE FULL AMOUNT with a cheque form my Bank of America checking account. THERE WAS NO FINANCE INVOLVED. On 11/09/2023 I contacted CarMax who agreed to purchase the car. On arrival at CarMax and after confirming the price, I was informed that I could not sell the car as a LIEN had been placed on the...

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4:39 am EST
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Nissan REQUEST TO CHANGE NISSAN ALMERA AIR COMPRESSOR-REFERENCE: 021023_VHB2225_N17_Unresolved issue (AC Compressor)

I refer to our email dated 2nd October 2023 sent to customer service department of Tan Chong Ekspres Auto Service Sdn Bhd (Kuala Lumpur, Malaysia) in relation to our request to change air compressor of our car Nissan Almera 1.5VL AT as there was very obvious air compressor noise since we bought the car in Dec 2021. We were disappointed to receive an email dated 9th October 2023 from customer service of Nissan Malaysia stated that our request has been rejected due to the noise of the Air condition system is within the specification and the said part is still in good functioning condition.

We attached herewith our letter of explanation and a video on the sound of air compressor for your kind attention and we seek further clarification and action from Nissan Japan to resolve our issues and complaints.

Thank you.

regards,

How Tek Seng

Malaysia

[protected]@gmail.com

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12:07 pm EST
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Nissan Payment not received.

My bank sent you a check in the amount of $14,000.00 to be received 11/07/2023 and they have confirmed delivery. As of today 11/10/2023, no one can acknowledge receipt of the check and no one seems to know who I can speak with to establish receipt and get the payment applied to my balance. I am displeased with the service I am receiving and I will not be purchasing another Nissan.

Desired outcome: just talk with someone who can tell me what is going on because all I can do now is stop payment on the check sent and wait for your finance company to fix what ever problems you have encountered.

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12:53 pm EDT
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Nissan Bad service

I took my car in for an oil change my car was running fine no problems prior to taking my car here. I picked up my car as soon as I drove off a light on the dash went on, I called them to notify them, they said that the technician had left to bring it in 2 days after my service due to them not being open until then. took my car back in all they said was they don't know what happen and that they can just reset so the warning light doesn't show. I spoke to a manger his response was that maybe when I did an alignment that was done 3 months prior had caused the issue to my car. My car hasn't been running the same and I have had multiple problems with my car after the service date of the oil change. I will not be returning. Very bad experience.

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7:31 am EDT
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Nissan - Come in

Went in for a diadnostic test. Transmission skipping, and when stopped wanted to stall. Only reason we tuck car in here was because we needed the transmission oil checked and only they have the tool to do it. I bought the lemon here, I should have known better. My speedometer was broke when I got from day one, I brought back 3 times? And yous gave me bs and...

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1:32 pm EDT
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Nissan Service department

My girlfriends 2017 nissan sentra hvac will only blow out dash vents. I changed out the mode door motor but didnt fix it. So I took it to nisson of silsbee in texas. They told me they would diagnose it for $186 but when they found the box the mode motor came in they called me. I told them I had changed the mode door motor with one I had bought from them. They said they would still diagnose it but would charge $300 and something. I dont think it should cost more because it has been worked on before.

Desired outcome: id appreciate a responce (explanation)

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12:45 pm EDT
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Nissan 2022 Nissan Pathfinder

I own a 2022 Nissan Pathfinder. My front collision light went on randomly while driving down the highway. The cost to fix the bracket, which they say I bent and the radar which they say is smashed. When asked how I could have done this damage, they say they see it all the time and it's caused by parking blocks. I didn't hit a parking block personally but what a poor design for a 4wd car. There is a plastic lip underneath the front car that sits the same height as a parking block and evidentially when people back up after hitting the parking block it damages the bracket and sensor. Like I said, I didn't hit a block, more pathetically I drove it up a dirt forest service road and this must be where it was damaged. Sadly I was behind a Prius going up this road. A car marketed as a 4wd should not be designed to suffer damages this easily.

Desired outcome: Nissan needs to redesign the front of this car, I've never heard of an SUV that can't clear a parking blockOf course I would also love for them to fix my car.

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6:19 am EDT
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Nissan NP300 double cab 4X4 2014

Hi

I've bought a second hand NP300 bakkie at WestVaal around August. The salesman told me that the bakkie was in perfect condition but all that was just a lie. During August I've tried to return the car to be fixed and they only fixed few things and left the others. Now when I contact the dealership, They don't wanna answer my calls. So I need you're help so urgently

My contact no [protected]

Nyaka Ĺawrence

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11:44 am EDT
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Nissan - Service

The worst service ever. I usually go to the Nissan on the WestBank but deicide to go in metairie worst choice ever. Brought my car to them on Tuesday foy my push to start button not working, to only be told they had to keep for a whole day, not sure why when I had an appointment. To than be told Wednesday nothing not wrong. Had the car for a day and had to...

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12:51 pm EDT
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Nissan - 2016 nissan rogue

Nissan continues to be negligent by refusing to assist me in this transmission issue. Over a year ago I was told by the dealership the loud banging noise I was hearing in acceleration was part of the transmission and they couldn’t do anything for me until it died. I took it to the same dealership yesterday to fix a recall and also to report the same issue...

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2:20 pm EDT
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Nissan Brakes

Brake malfunction.

Bought Nissa Rogue 2017 from Carvana on 8/14. A month and 5 days later. I had a brake malfunction.

On 9/19 @8:30am. I was parking my car 14110 Dallas Pkwy Dallas TX 75254.

I stepped on the brake and the car kept moving causing the crashed. I tried maneuver the car so I won’t hit another car. Car keep moving and drove into a chase building.

Desired outcome: Refund for the damages to the property, car wages and medical bills.

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12:12 pm EDT
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Nissan 2017 nissan altima transmission

I was led to believe that I would qualify for assistance on my 2017 Nissan Altima. (GoodWill Assistance Program) It’s been a known issue that this car was installed with a bad transmission. I was told I could get help because my warranty expired (84,000)and I’m just a little outside of it. (85,660)Only to get denied because of my service history not being with Nissan. They advised me that theres no requirement to only get my car serviced by Nissan. I could’ve went anywhere. However, because it didn’t get serviced at Nissan I don’t meet the criteria and they won’t help me. Doesn’t even make sense. A car I bought at a Ford dealership and had serviced at other places. Car is extremely healthy outside of this bad transmission they know is terrible. This was the worse decision I’ve ever made purchasing from this company. Just predatory unethical and negligent.

Desired outcome: Financial Assistance with repair/replacement of bad cvt transmission

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1:58 pm EDT
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Nissan Nissan rogue 2013, 149,000km and the transmission went and other things

I bought a 2013 Nissan Rogue with 14,00km on it and at 149,000km the Air conditioner pump and compressor went. The oil pan and transmission pan needed replacing and the transmission is slipping like crazy in first gear and needs to be rebuilt.

This is a company that builds their vehicles only to last until the warranty. I have owned fords, Rams, Kia's and GMC's in this family. and not a single one had any major issues before 300,000km.

Highly recommend staying away from this company if you value your money long term.

Desired outcome: Nothing, Corporations are out there to rip us off.

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9:30 pm EDT
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Nissan Timing chain failure

I bought a 2007 nissan xterra 2 years ago within 6 months of owning the car the timing chain started to go out. Paid $1800 to have it replaced. Less that year and half later and not even 15,000 miles put on the part it went out while driving on the interstate and destroyed my engine. Now I'm told another $5000 to replace engine and timing chain.. really need to do better for people last nissan I will ever own and heading to the junk yard as soon as it's paid off.

Desired outcome: You should have a replace the motor and timing chain due to faulty parts that you are sending out.

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1:18 pm EDT

Nissan NMAC loan terms

Tired of being lied to. I was given a residual value on the car through the lease, when I was attempting to return the car and end the lease I was given several different valuations as to what the car was worth despite only putting 6500 miles on in 16 months I was told the car wasn't even worth 18K. Interesting that a fully loaded $45k Leaf was suddenly worth less than 20 grand despite my having to pay a premium when I signed the lease, and didn't even receive the car for two weeks after my first payment. Shady business. Will never trust a Nissan dealership or product ever again. So despite trading a car worth $9k and making all my payments on time and barely driving the car, I received no equity upon the lease end. Absolute snakes who should be ashamed at the way they prey upon humanity to appease the unending greed of their shareholders.

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Nissan In-depth Review

Overview of Nissan: Nissan is a renowned automobile manufacturer that has been in the industry for several decades. With a strong global presence, Nissan has established itself as a leading brand in the automotive market.

Product Range and Quality: Nissan offers a diverse range of vehicles, catering to various customer preferences and needs. From compact cars to SUVs and electric vehicles, Nissan ensures that there is a model for every type of driver. The quality of Nissan vehicles is commendable, with a focus on durability, performance, and cutting-edge design.

Customer Service and Support: Nissan is committed to providing excellent customer service and support. Their dedicated team is always ready to assist customers with any queries or concerns. Whether it's through phone support, online chat, or in-person assistance, Nissan ensures that their customers receive prompt and satisfactory service.

Pricing and Value for Money: Nissan offers competitive pricing for their vehicles, providing customers with value for their money. With a range of features and advanced technologies, Nissan vehicles offer a great balance between price and quality.

Innovation and Technology: Nissan is at the forefront of automotive innovation and technology. They continuously strive to incorporate the latest advancements in their vehicles, such as intelligent safety features, connectivity options, and eco-friendly technologies. This commitment to innovation sets Nissan apart from its competitors.

Environmental Sustainability: Nissan is dedicated to environmental sustainability and reducing their carbon footprint. They have made significant strides in developing electric vehicles, promoting renewable energy sources, and implementing eco-friendly manufacturing processes. Nissan's commitment to sustainability is commendable.

Reputation and Brand Image: Nissan has built a strong reputation and brand image over the years. Known for their reliability, performance, and stylish designs, Nissan vehicles are highly regarded by customers and automotive enthusiasts alike.

Safety Features and Ratings: Nissan prioritizes safety and equips their vehicles with advanced safety features. Their commitment to safety is evident in their high safety ratings and recognition from reputable organizations. Customers can trust Nissan to provide a safe driving experience.

Reliability and Durability: Nissan vehicles are known for their reliability and durability. With rigorous testing and quality control measures, Nissan ensures that their vehicles can withstand various driving conditions and provide long-lasting performance.

User Experience and Interface: Nissan focuses on providing a seamless user experience and intuitive interface in their vehicles. From user-friendly infotainment systems to ergonomic controls, Nissan prioritizes driver comfort and convenience.

Availability and Accessibility: Nissan vehicles are widely available and accessible through their extensive network of dealerships and authorized distributors. Customers can easily find a Nissan dealership in their area and explore the range of vehicles on offer.

After-Sales Service and Maintenance: Nissan provides comprehensive after-sales service and maintenance support. Their authorized service centers are equipped with skilled technicians who ensure that Nissan vehicles receive the best care and attention.

Comparison with Competitors: When compared to its competitors, Nissan stands out with its wide range of vehicles, innovative technologies, and strong reputation for reliability. Customers can confidently choose Nissan over other brands in the market.

Customer Reviews and Testimonials: Nissan has received positive customer reviews and testimonials, highlighting their satisfaction with the performance, quality, and overall experience of owning a Nissan vehicle. These reviews serve as a testament to Nissan's commitment to customer satisfaction.

Awards and Recognitions: Nissan has been recognized with numerous awards for their vehicles, innovation, and sustainability efforts. These accolades further validate Nissan's position as a leading automotive brand.

Social Responsibility and Community Involvement: Nissan actively engages in social responsibility initiatives and community involvement. They support various charitable organizations and contribute to the betterment of society, showcasing their commitment to making a positive impact beyond the automotive industry.

Financial Stability and Performance: Nissan has demonstrated financial stability and consistent performance in the automotive market. Their strong financial position ensures that customers can rely on Nissan for long-term support and service.

Global Presence and Expansion: With a global presence, Nissan has expanded its operations to various countries, making their vehicles accessible to customers worldwide. This global reach showcases Nissan's commitment to serving a diverse customer base.

Partnerships and Collaborations: Nissan has established partnerships and collaborations with other industry leaders to drive innovation and develop cutting-edge technologies. These collaborations enable Nissan to stay at the forefront of automotive advancements.

Conclusion and Recommendation: Overall, Nissan is a reputable and reliable automotive brand that offers a diverse range of high-quality vehicles. With their commitment to innovation, sustainability, and customer satisfaction, Nissan is a recommended choice for those in search of a dependable and technologically advanced vehicle.

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