Intoxalock
reviews and complaints

I got the intoxalock in October 2020. I had it in my nissan cube. Almost immediately after I got it in the check engine light came on. I called the mechanic and he said "if your car is running OK then it might be the device triggering it. Sometimes that happens." Then my battery died. 😒 With that came all of the fees to get it recalibrated. After I bought a new battery for my car it started running weird and so I tried to take it to a few different mechanics but they couldn't get the computer to read any codes due to the device. They would have had to take it out to find the issue. I paid 3 different mechanics to and finally found one who was willing to go in blind and try to figure out what was wrong. By this time my car had completely died on me so I was having it towed everywhere. (Keep in mind I'm a single mom with no vehicle at this time) the mechanic told me that a cylinder in my engine lost pressure but they didn't know why. So here I am without a vehicle and cannot get it fixed. So I bought another car with the help of my parents. They brought me my new Nissan juke from Wyoming to Oregon and it was running great! I only had to have the interlock device in for about 4 months at this point so I had it moved from my cube to my juke. Shortly after that my juke started making a weird noise under the hood and I took it in. It had no oil in it. I thought that was so weird because I just had an oil change and I watched them put oil in my car a month prior. I didn't have any oil leaks and there was no oil spots in my driveway. They put oil back in and it started running better. (Not great but better) about 3 weeks later I got the device taken out and they checked my oil again. I was almost out of oil AGAIN! So I told them "I don't have any leaks and no spots in my driveway. How is this possible?" So he went to my exhaust and ran his finger through and and what would you know there's oil in it. I asked him what that meant and why it's doing that and he said "That means you need a new car because your motor is going out" TWO CARS! Two cars with the same exact problem after I got this device installed! There's only one common denominator here. And now I'm reading all of these reviews. I'm sick about this. Has anyone started a class action lawsuit? If so I would like your attorneys contact information please. You can comment on here and I'll respond.

My father had the device on his van...He lived in Florida...he passed away unexpectedly so we had to travel from Michigan to settle his estate..we contacted Intoxalock and sent a copy of the death certificate...First they wanted to charge 129.00 dollars to disarm it for 2 hrs to drive it to a center to have removed...Then said it was going to take 3-5 days for the compliant dept to review and approve the removal?...we don't live here and have to return to Michigan...They would make no concessions to help... customer service was rude and we spoke to 3 different people who all said something different... It's ridiculous and will also be filing a complaint with the state to use a different company

I live in a small town in California. My van gets me to and from work. I don't have to drive on the freeway at all, and I would have problems if I did. Ok let me back up. Once I got my machine installed in April 2021 and within a couple of days my radio stopped working. Still isn't till this day. Have had other problems also. Been locked out twice and had to pay $75 on top of $45 every other week which is robbery. I haven't had any alcohol since 2013, but sometimes it says I do. I want to use foul language and talk so bad about this whole highway robbery process, but I'm not. Just gives them another reason to somehow get more money. Then I have to pay to get calibrated which brings me to the reason I'm writing this. I called to get mine calibrated, and I was hit with the "We don't do intoxalock anymore." Remind you this was the only place in my town that does it. The closest place is 20 miles away.. And they expect me to have my van break down cause they do not know how to do business. K was never called, emailed, or anything no type of heads up! So I have 3 days till the 25th or my car will not start. We'll if I don't get any help in 2 days im removing this machine myself and selling it on ebay.. YouTube knows everything.

I have a 2019 Jeep Compass with 60k miles that I purchased BRAND NEW, and have had NO maintenance completed on it until I had an interlock installed by two Intoxalock service centers, which was incorrectly installed 3 different times, each with wiring errors. I got my interlock installed the last week of July and within the first week I had more than 5 lock outs because the error kept reading that I had low battery, but seeing that my vehicle is a newer model I can check what the voltage AND their own service center saying my battery is in good condition. I have had many lock outs and my car horn honk when I either lock it or will randomly honk even when I'm not in my vehicle, including my car stalling out in mid traffic, the interlock turning on when the vehicle is off and in the middle of the night causing lock outs because my interlock was installed incorrectly for the second time. The third time i went to the shop for what i thought was a rewiring appointment, ended up being a recallibration which i had to call in three times at the shop because the representative put in the wrong work order. This isnt including all their hidden fees from lock out fee for $75 EVERY TIME it locks out, and the device replacement the shop charges for $30 EVERYTIME they cant figure out what the issue is, and the out of pocket fee for the tow if you cant start your vehicle. As of October 4, 2021 my transmission went out on my vehicle, and NOBODY from intoxalock has been able to direct me to where i need to go. I had been hung up on countless times in the last two weeks because no one knows what theyre doing INCLUDING their supervisors. I spoke with a girl yesterday who tried to tell me that an interlock device doesnt cause problems like this and the mechanic i spoke with at the dealership who refuses to even touch my car because of the liability issues he doesnt want to have, is wrong, meanwhile neither she or i are mechanics. And I asked her if part of her job is to know what kind of complaints customers around the USA have about their vehicles and the Interlock device, because if she did then she would know. The dealership i got my car from told me my warranty will not cover the damage because by taking my car to a service center who did any work under my hood with my wires are the ones at fault, and it isn't a manufacturer issuer even if i were to remove my IID for 72 hours that Im allowed, because Oh yea, thats another $550 to remove that Intolalock doesnt cover, and additional fees to reinstall. The times the service center said would take an hour to install the device, ended up being more than 3hours. If I dont get an ansewr from someone soon I will sue Intoxalock and make them pay for the damages that were done to my car. I will ask around in blogs and complaint sites to see if there is an active lawsuit to get back what I have already put in including the fixtures for my vehicle if not more.

When I first talked to a customer service representative everything seemed really legitimate & were nice to me. Since that time I have had nothing but problems.

Firstly, the service center DISMANTLED MY HOOD RELEASE, causing my car to be rendered useless for going on three months, as it is dead due to a lockout apparently caused by a poor amount of a breath sample after about the millionth retest in the 2 hours I actually attempted to use the device.. The service center also did not give me a training session on all the equipment (as I was promised by Intoxalock). He spent 5 minutes only showing me how to blow into the apparatus.

The first and only day that I attempted to drive with my breathalyzer I was re-tested every five to ten minutes, as I mentioned above, while driving in the middle of traffic. Before it locked me out, (which was no fault of my own yet they jump at the chance to charge you big time lockout fees anyways) the constant retesting almost caused an accident & set off alarms repeatedly ... it was the most stressful and traumatizing day. Now to add even more insult to injury, I have lost a third of my income due to not being able to drive and have to fork out more money for rides all the time… all the while still being financially raped by this company.

I've tried to contact customer service through their chat, through their app, & through their phone numbers. I continually get hung up on or get no resolution if I actually do get through the infuriating automated system… just a lot of flowery talk and then they drop the call. The app's live chat is always evasive and "too busy to reply".

They insist that I need some sort of statement from my court authority in order to remove the device but when I talked to my lawyer he said this is not true & the court does not care where I go to get the breathalyzer or anything to do with that service as long as I only drive a car equipped with one.

I want this device removed and I am reporting this company to the Better Business Bureau (which Intoxalock is not accredited through by the way). I am going to go to any lengths to tell everyone how horrible this experience has been & the stress involved to not only myself but my entire family.

My lawyer has informed me that I need to send a letter stating that I demand removal of the device and the court has no obligation to communicate with the company because the judge only cares that I have a breathalyzer in a car that I drive and nothing more…In fact he told me that she, the judge, would not communicate with this company nor give them a permission for removal which they say is required. This is my property and it needs to be removed! If I decide to continue to drive, which right now I am not and don't plan to as I'm forfeiting my license for the next year … but if I do decide to drive again I will definitely find a different company … one that's willing to work with their customers and not cause such stress… all the while charging me outrageous biweekly fees etc.

I've been in customer service for 27 years and I have never once encountered a company like this, or to this extent anyway… so shady, so unhelpful so unavailable… so completely incompetent.

Please let me know if there are any legal proceedings that customers are attempting… I believe there may be cause for a class action suit after seeing so many others with similar experiences.

I have my license back as of 10/1/21. I sent Intoxalock a PDF of my license picture on that day. I understood that it would take 24 to 48 hours/ business days to get my removal package sent to my service center (Bingham Tire in Clinton, TN). I have called several times and when I called today 10/5/21 I was down talked and made to eel like an idiot by a representative because I needed to have more informationaboutmy device removal. I asked to speak to a supervisor and she told me I was just not understanding her and refused my request! After sending a not nice email I was then told that the PDF I sent would not work. I responded and sent 3 options to every source within the company. I then called again this evening and once again given the run around (the rep was polite) with nothing solved once again. I am being held hostage by a company when I have been released by the state 5 days ago. My payment will go through again tomorrow but I refuse to pay anything else beyond that point. I have a co-worker that in need of an ignition interlock company and I was going to recommend but have now told him to go elsewhere. I need a call tomorrow or my removal package sent to Bingham tire immediately. My phone number as on file is [protected].
Amber Schultz

When I first had the device installed, I was encouraged to purchase a more powerful battery to handle the drain from the device which I did. the device worked fine until my battery started needing to be charged every few days. (which I was unaware of) I recently suffered a stoke leaving my left eye closed and not being able to drive. I continued having the payments taken from my account along with getting the required calibration of the device. this happened this past May, 2021. so, I have been paying since May, 2021 not driving still got the device calibrated, went through a lockout twice all without the vehicle being moved. I would think Intoxalock would reach out questioning what the problem could be. there's a camera inside the vehicle monitoring my movement and I'm sure there is some type of GPS on where the vehicle is at. I mean .if you look at the mileage you'd tell the vehicle was not moved but my account was up to date. I received my letter of revocation and sent it in so I could remove it. just as I tried to schedule a removal, i get yet another lockout. they do not let you know you are about to be locked out but are quick to remind you of a upcoming payment. I have talked with people at the office explained my problem yet I'm still stuck with paying for the lockout fee, along with the removal fee. I'm ok with the removal fee, but having to pay for the lockout fee along with a administration fee, especially when I've been paying for the last 2 months which obviously had a lockout that I wasn't aware of is unheard of . this company is wrong for this.

I'm in indigent program but had to pay 250 for install salesman said I would get reimbursed but have no one to talk to and no reimbursement form salesman unavailable now hard to reach somebody at customer service have hard time understanding person when you do get through didn't get manual with device which would be helpful

Just as all the other posts, I too am having problems starting my car. This seems to be a universal complaint yet they have no solutions to the problem. The customer service department doesn't know anything other than the script they are given. same answers every time. There appears to be no way to have your concerns escalated to higher management. I don't know what other choices are available, but I would advise to go with anyone else.

Automated system can't find my account so I have to sit through the entire phone tree to find a way to get through. Service reps repeatedly refuse to let me talk to a supervisor. They repeatedly have told me they sent forms to penndot, penndot says they never received them — multiple times. They have reported to penndot after my 1 year restriction was up — causing still more problems. This has been a horrible experience.

Where do I start? Let's start with the device itself. It's been installed for around 6-7 months now. After being calibrated each time, device malfunctions and stops working. When you call for service, they tell you to troubleshoot which does nothing because it's the crap device that's causing the issues. I've had false positives multiple times but only after it's been calibrated. Once they replace it with a new device, it works like a charm. Would definitively consider this to be a one time use only device considering it just doesn't seem to work after it's been calibrated.

Customer service. This is the gold. They're extremely rude when you call. Maybe not intentionally but I feel it's extremely rude to tell someone that they don't know what they're talking about when they're holding the device in their hands and reading the message from the screen of the device as it's appearing. It recently told me that Sample 1 was not accepted. When I relayed this to the customer service rep I was told, "the device would never say sample not accepted." Yeaaa... okay buddy. Device in hand says otherwise. Was informed to disconnect my battery and leave it overnight and try again, did this and it worked ONCE. Next time I started it, I failed. Guess I could just walk home from work? When I attempted to have them contact Car Toys to assist me, I was informed that it needed to be inspected and could be done on Friday... it was Wednesday. I guess I can call out of work for two days. No big deal at all. The next issue is that I go to car toys with the device anyway, had to catch a ride, and they were told that I would come in on Friday WITH MY VEHICLE. You know, the one that won't start because it has the interlock connected that keeps saying I've failed. Please choose a different company if you have more than one option unless you enjoy throwing your money up the monkey's butt!

2 hours after the installation of the IID, my left front lights went out.
Called the installer and they asked for me to come back because it might be a fuse blown. Went back and they looked at the fusses but couldn't find any blown. So they said it might just be the bulbs... the entire set... oaky whatever I'll replace them.
Fast forward 2 weeks and now none of my lights work and I am unable to get anyone to service the because of COVID and the fact that someone will have to blow in it every 5-55 mins. Asked if there was a way that they could disconnect the it and put it in maintenance mode... nope. In fact I would have to have it uninstalled (need a court order) and then have it reinstalled all at a cost.
so, I have a truck with 40k miles that I cannot drive unless the sun is up. I highly recommend that you do not use this device and search for an alternative to save you the headaches and drain on your finances.

I started my account with them on July 29th 2020. On September 8th 2020 my vehicle was in a car accident and totaled. It took three weeks of me calling them and getting hung up on and being placed on hold for hours just to find out that there is no way to get the device out of my vehicle. The options given where tow it to Philadelphia or take it to where I get my calibrations done. The problem with taking it to Philadelphia is it is 300 miles away. And totaled, so I would have to tow it. The problem with tint world, where they were always great. It was that my vehicle was coming in on a flatbed due to the damage. And their facility cannot accommodate a flatbed. After finding somebody that can take all the device pieces out of my totaled vehicle and sending it back in. I also at that point I had a zero balance owed for all fees. And I, and I was instructed to close my vehicle account. This all took about three to five weeks to actually come to an end after the first three weeks of getting nowhere. At this time I also asked them multiple times what I needed to do and come up into my when my time is up for my interlock license is everything that I need to do on my end taking care of? Literally, I asked multiple people multiple times throughout these three to five weeks. Not once was I ever told that I needed to start a non vehicle account or that my time was no longer accruing towards the 365 days of my interlock license. So this June I started a non vehicle account after again a week of trying to get hold of anybody at interlock who could actually help. When I initially called in June I was just checking up to make sure that everything was up-to-date and in order so that way I knew if I was going to be expecting letters from Pennsylvania. With my eligibility letter and my renewal because my regular license had expired, enjoying my suspension. When I spoke to people in June and the first week of July which this also went to their escalations team. I was then instructed that I needed to do the non-vehicle account. I did it that very second. And at the end of all of these conversations and at the end of dealing with her escalations team emails and phone calls. And being hung up on and being on hold for up to six and a half hours total for one day. I again was reassured that I would be eligible as soon as the compliance department would send in their reports for both accounts. When I got my eligibility letter in the mail that says fully restored and my renewal from Pennsylvania. I again was elated because I finally thought this was all over. To find out when I got there that it was a renewal for my interlock license because intoxalock failed to do their job and now I have to suffer and lose wages due to not having a vehicle. In the short time that I actually did have the device in my vehicle, it was nothing but problems. I've been sober since my do you, I said that was not the problem. Random things like a noise coming out of it, but nobody could explain. And then having my next driving test after this noise and it's automatically failing me even without having the hand sanitizer being used in my car, which also set it off ridiculously. It even filled my child, who was learning how to drive at the time. But none of this matters because they can't do anything about it. I have to suffer again with losing wages due to their incompetence and neglect. At every point in my life, I always expect the worst to happen and things to go bad because I have the worst luck. I know at every point in every conversation that I spoke to anybody at this company, I asked them again and again what else I needed to do to make sure that I can get my license on time. I know I said this multiple times.

Customer service agents keep hanging up the calls, the device stop working and I had to pay for a wrecking service to take the vehicle from my job to the service center, I was told I was getting a new device shipped and I will get refunded for the reinstallation and recalibration, the device took four days to be shipped, was informed by a ride representative I was getting a credit for the whole month, and after the device was reinstalled withing the hour I got a lock out. I had to called three times to get someone because the agents keep hanging up, when I got someone they explain they will notate to get a credit for the lockout, I was not able to talk to a supervisor according to agents they are not authorized to contact a supervisor. It's been 11 days that I have been feeling with this company and their agents to get the reimbursement, they keep asking for the same invoices that I have send for a whole week. And they can't find the invoices I send them at [protected]@intoxolock.com. And while i'm still waiting to get refund of $290. And keep getting excuses. Now I was charge again for the payment and the credit is non existent. This company really sucks. I give kudos to the spanish representative they are more helpful but still with no resolution.

This is the worst company I've ever dealt with. I switched from smart start to intoxalock. I called them inquiring about their service and their device. The representative (salesmen) said so many amazing things about their company and their device. He called me every 2 weeks for 3 months asking me to switch. Finally I did. They knew I was switching companies. My appointment to have it removed was at  10am. Smart start had it removed in 15min. My appointment with intoxalock was at 1:30. Dropped my car off early around 11. 6 pm I called car toys (intoxalock service center) to check the status. I was informed it won't be ready for 3 days because they didnt get the device. They knew DOL only allows 24 hrs to have it reinstalled. I received notice of suspension from DOL... The salesman said I would have to pay 29$ for install and everything else encluding the calibration is free and that I only had to bring it in every 60 days. Then my debit card started getting automatic charges every 2 weeks. This device is almost impossible to blow in. 20 million times harder then my previous company. This is frustrating because it was one of the reasons why I switched. Tryied getting in touch with the salesmen. And that was impossible. Gives you 3 mins. To give a good sample. If I wasn't able to give a good breath sample my horn automatically started going off. Everytime I had to redo it. (while I'm driving down the road) on average it would take me about 4 tries before the device would accept it. Then I went to get in my car. And the device says that I had missed a device service. I never received any notice from the device regarding a service. I called them they said I need to have it towed in. I asked what happened and received multiple different reasons... First one said it was because my breath was warm or the device. It's been 100+  in the area I live in. Other reason was that I took 5 times to give a good sample. I had to pay 100$ fee plus I was not reimbursed for my tow. It was less then a month and the service and device just got worse and worse. So not I'm trying to switch  back to my original company. And looking at close to 400$ to have it removed from them because their company is the worst company ever. It's one thing or the other. I'm still trying to get it removed...

Since then the debited my account 2 times first 198$ then the next day 88$ they have said multiple times the will refund the 198$ but it's been 3 weeks and I still have yet to be refunded. The 88$ they debited they won't even admit that they took it.

The device completely drained my battery over night and now they want to charge me a 75$ for a violation. My is brand new. When I was with smart start my battery went dead multiple times. Not once did I receive a violation and charged for it.