Super Star Car Wash

For the second time in a row when I payed $34 plus tip for a car wash out side and inside … the back seats and the carpet and the trunk was not even touched. Paired for fragrance that was not added at all… this is a bad service for the money I payed. I will not recommend your car wash to anyone I already got two of my family members out not to use your services anymore.

In May 2023 I purchased a special one time deal for carwash at $15.00 18 months later, I noticed I have been billed $24.95 since June 2023 without my authorization. Their website does not have any record of the vehicle for this monthly charge. There is no way to contact a person about his - This is a classic bait and switch. Location: Mission Ave, Oceanside.

So on May 1, 2024, I entered the car wash got a membership. My car was completely dirty still plus my racks on top of my truck fell off. And they still haven’t reimbursed me or they still haven’t called me and this been since the first today is the seventh. They said they will give me a call within 2 to 3 days. I will never go back to this car wash

It was our anniversary I went in to get my car washed The attendant said that they could really buff out my car to where it would look like new I purchased the clay buff out costing over $700 they weren't able to do it that day so he gave me a card and said I could come back at any time and have this done. In the meantime I brought my car through to get it washed The guys washing it said that the car would not buff out after purchasing the card went back for a refund they said that they don't give refunds The attended tightly put the receipt around the card very deceitful just want my refund for the $720 it was a service that was never performed.

Just like all of the fraud reviews, I was signed up for a monthly car wash without my permission.

I called Superstar carwash and talked to Taylor Shetterly and she admitted that this was wrong and the motivation was that employees get a commission. She sent me a email confirming cancellation and said I would receive a credit within 7 days which I never got!

Stay away from superstar car wash, go to pony express cheaper and honest company.

I had a feeling I wasn’t the only one this happened to and I AM LIVID! Some punk kid, who I thought was being extra nice and helpful took my card at the Kiosk, and little did I know singed me up for a membership unknowingly. I never signed anything, never authorized automatic deductions out of my account. That is fraud! I called and talked to Dawn in customer service, and explained everything and she got snippy with me and said “You didn’t know that you signed up for a membership? Come on” Really? At this point I was FUMING! I told her to never insult my intelligence and I wanted to speak with her Manager. Well? No manager. I haven’t lived in Escondido for months! So. Jose M G Director of CS. What’s your email? I will also be filing a complaint with the BBB! I hope this place gets their pants sued off of them and are put out of business! This is horrible business practices!

I went to get a basic $5 carwash last year. The employee took my card pressed button and the gate opened. After that I started getting charged an unauthorized $23 monthly subscription fee.

A couple of months ago I went to the location in person and asked for them to cancel my subscription to be canceled and for a refund. They said I had to contact corporate for a refund but that they had cancelled my subscription.

Today I checked my bank statement and realized they never stopped charging me the monthly subscription fee. I will submit formal complaints to the police, the Federal Trade Commission (FTC) and the Better Business Bureau (BBB), and I encourage everyone else to do the same.

My family has been a victim of fraud at this location on two occasions. While my young teenage drivers attempt to get a car wash, a teenage employ comes over and says let me help you, takes their card, raises the gate, and tells them that the car wash is "on him today". Unknowingly, on two separate occasions my children were scammed using my credit card and signed up for repeated charges. It happened not once, but twice. I wouldn't believe, it they hadn't attempted to run the same scam on me while I have visited the car wash. Visiting the manager on site, or calling their corporate office has yielded no results. I question the legality of this predatory practice being run on minors. Beware! The vacuums however work great, but in the long run much cheaper and safer to go the quarter car wash. I am at nearly $200 in charges for a single car wash on two different vehicles.

SCAM ALERT! I recently visited the location at Priest and Warner. There was a young man standing at the payment kiosk who stated he was there "to assist with the payment process". He asked for my card and what kind of was I would like and then pressed a few buttons and the entrance gate opened...All good right? NO, this punk [censored] enrolled me into their monthly unlimited wash program without my approval or knowledge, and today my debit card was hit with a RECURRING charge of $17.95! I have tried for 2 days to contact their corporate office, and sit endlessly on hold being told where I am in the call queue and then being hung up on before actually speaking with someone. Not only have I contacted my bank, I have filed a complaint with the AZ Attorney General's Office, and I am making it a personal mission to make others aware of their business practices. You scammed the wrong person this time!

Well it looks like Im one of many that this business has screwed the same way on the monthly subscription scam. I love the actual car wash its self. It does a great job. To bad its getting ruined by dishonest business practices. My story is the same as others. They take your card from you, dont give you your receipt and no mention of a monthly subscription fee. They also put my license plate in wrong. So the next month I paid another $10 for a wash not knowing I was being charged $19.95 for the subscription. They also billed my account another $29.95 which no one could explain. After calling two different occasions trying to get this resolved. They credited my account for the monthly charges witch had been going on for four months and the random charge. That was February 15th. March 15th comes and they are still billing my account again. Not its in dispute with my bank. This is a trained business practice from a corrupt company. It starts from the top. Stay away.

If they damage your vehicle, they will refuse to pay for it. Their machine ripped off my driver's side mirror. I filed a claim there on the spot,...we took photos. A couple days later they called me and admitted they had video showing me entering the wash with the mirror intact and leaving with it missing. They then gave me a twisted logic of supposed reasoning as to why they would not pay for it,...but essentially it breaks down to them gambling that because it was less that $100, they believe I will just let them screw me and not consider it worth my while. They are more expensive than any other car wash in 30 miles, and I normally would have never chosen them anyway, but they were on my route for the day and I figured an extra dollar wasn't so bad. HUGE MISTAKE! These corrupt thieving misers make plenty of money to honor their responsibility, but are so without ethics or morals they simply choose not to. They deserve NOTHING and you should NEVER do business with people like these.

Same story as others. They sign you up with a credit card and tell you that you can cancel at any time using their website or the phone number on the receipt they give you. After a few weeks we moved and I have been trying to cancel without success every day for 10 days. Trying to cancel online results in a message that the transaction cannot be processed at this time, and to call their customer service number. Calling that number results in an automated message to use the website. I finally had to cancel my credit card and get a new one to avoid having them ding my credit card. On one occasion I finally got through to a human at the corporate office and as soon as I told her why I was calling, she just hung up on me. What a shame! Good wash, good product, but DECEPTIVE BUSINESS PRACTICES. Strongly recommend that NO ONE EVER GIVE THEM YOUR CREDIT CARD. Pay cash or go somewhere else. I would not be surprised if a class action lawsuit is brought soon. Zero stars but I have to give them one in order to leave this review.

Beware of this company's fraudulent practices! I was ordering a car wash when an employee stepped up to "help" me. I wanted the *** car wash and he said they were having a special and I could get unlimited car washes for a month for the same price. No-brainer, right? He reminded me that the special expired on April 10. I was sitting at my computer at 4 a.m. on April 11th and my credit card company emailed me telling me that Superstar Car Wash had billed me for $1***! I immediately called the credit card company and filed a dispute. They recommended that I also call Superstar and ask them to "do the right thing and remove the charge". When I called, they did agree to remove the charge, but the representative I was speaking to advised me that, "any time there is a manager's special, it is linked to a membership in their unlimited car wash program" that starts at $1*** per month. The employee that "helped" me said nothing about the special being tied to a membership program with recurring monthly fees. Outright fraud!

I have 3 unlimited passes with them. The actual facilities are fine but their main office and website are terrible. I swear, a 5 year old developed their website. They should have all my 3 cars under one account right? No, that would make too much sense. When I sign in it does not tell me what car is under that account, cannot make changes to any account since they are not listed, you can cancel your account but do not know which account I would be cancelling. If you want to make changed, you have to go to the actual carwash because the [censored]s in the office are clueless. Please management, if you are reading this, do not respond with your usual BS of "" Our apologies for the frustration and we look forward to providing you with an update regarding your complaint/inquiry. We have reached out to you directly via the email address that was provided and we look forward to assisting you.Thank you, *** Director of ***. ''DO SOMETHING ABOUT YOUR STUPID WEBSITE AND TRAIN THE [censored]S WORKING IN THE OFFICE.

I had made an appointment to get my car detailed and I showed at at 9 am. They told me that my car would be done at 2 pm and they would give me a call when my car was done. I called them at 3:15 pm to see if my car was ready and they told me it was. I showed up to pick up my car and nothing was done to it! There was dust all over it and bird ***. One of the workers came up to me and my dad and gave me my keys. My dad was taking to them trying to see why my car had nothing done to it when we spent $200 on a full detail and for them to fix my head lights. Then I opened my door and my driver side door was completely ripped. We got a manager over and he claimed that they didnt touch the seat, but I had dog throw up on it and it was gone. So I told him that then he tried saying that my seat was already ripped. When there was a tiny rip in the seat but it was fixed. Now there is about 10 more rips and 2 very large ones. They told me to come back at 6 pm to pick up my car. My car was there for over 9 hours and I have a job so I had to figure out my transportation all day. We made a complaint but they wont fix my seat at all. This is the second vehicle they have done something like this to in my family. I hope they are very happy that they ruined a 16 year olds first car. I will never ever go back to them for absolutely anything.

I am completely frustrated and exhausted. Back in February I stopped by a SuperstarCarwash on presidents day weekend. The young man who checked me in for the wash held me up in line to tell me all about a special deal they were doing. He expressed that I would get a $27 wash for FREE this time if I signed up for their $19 a month plan, and that I could easily cancel at anytime. That could not be any more FAULSE. Im not the type to check my banking account like a hawk- because I do have bills coming in and out constantly- but by April I realized I had been getting charged for the $27 washes- even though I was told I was signing up for the $19. Deliberately after seeing this- I called their number 3 times; no answer. So I decided to send an email expressing my frustrations and want for a cancellation. I tried calling the next day to no avail either. Life happened, I now own a house and have a newborn daughter and recently noticed my checking account go down. Another $27 has been charged from my account. I have tried to log into my account online using my license plate number and last *** of my debit card- but it tells me we are currently unable to complete your request. I demand a refund dating back to the day I sent that email. April 22nd. Quite frankly I should be refunded EVERYTHING considering I only signed up for the $19 plan. I was told I would be paying for the $19 plan, why have I been getting charged $27 every month for something I never use? Completely frustrated. :/

I started using superstar car wash a couple years ago, but never signed up for a subscription because I didn't go there often enough. Eventually they offered me a $12.95 car wash and said that I could pay that price for a month of unlimited washes, however they didn't mention anything about the subscription continuing past that month, or being charged more after the original one month subscription. After a couple months of feeling like I wasn't getting enough washes for my money based on having limited time in my schedule. I tried canceling my membership but the website says it's unable to complete the action every time you attempt to cancel the membership. Eventually I had to call and cancel . Then a few months later, I went back to get a single wash. The employee told me he noticed that my subscription had lapsed and I told him that it was just too much money for how often I was able to get the car washed. He told me he understood, but then offered me a $9 car wash for one month and mention that I could just cancel it immediately after signing up so that I only pay for the 1 month. Today I went to go and try to cancel my membership again, and the same problem occurs where once you try to cancel, it shows a "can't complete this task" message. No matter how many times you attempt to cancel the membership it will give you the same message. Once I tried to call the help line, they were completely unavailable. I haven't had as severe of an issue with this company as others have, but it is clear that they are making it extremely hard for their customers to cancel their memberships, and they clearly skip over telling you that you will have to continue to pay after the one month membership, and that they will raise the price at least $10 after the 1st month. These may not seem like big issues but it paints a picture of a business that doesn't care about their customers and are doing their best to take people's money in scummy ways.

Went yesterday 9/19 to get a wash. One of the employees went to assist with the payment. She goes and says: "Oh we have a $2.95 wash going on today, do you want to get it?" and I agreed. Then she said she will need my phone number. I asked what was the phone number for. She said: "Oh it is just for our rewards program and you'll get the $2.95 wash". I said okay sounds good. I want ahead and paid with my debit card. I got a receipt and went to do my wash. After I finished I was looking at the receipt and it showed an expiration date. I went to ask the manager what the expiration date mean. He said that what it meant was my enrollment for the unlimited car wash where they take money every month from my bank account. I literally flipped out when he told me that. I told him I did not ask to be enrolled in no unlimited plan. The employee came to us and I told her what she did? That I did not ask for enrolment. She NEVER told me she was enrolling me in ANYTHING. And she basically called me a liar in front of the manager saying: "oh yes I told you!" She never explained NOTHING to me about this. She never mentioned that I was being enrolled in an unlimited car wash, that my debit card was going to be used for the payments, when payments were going to start, how much I was going to be charged every month. NOTHING. And she wanted to seat here and said that she told me. I am 40 years old and I don't appreciate a kid trying to call me a liar after she messed up. Now I have this phone number the manager gave me and HAVE THE INCONVENIENCE to call and cancel a plan I DID NOT ASK FOR. I called today and no one picks up the phone. What I am supposed to do now? I cannot take extra time of my day to deal with this. So what I get from this is that Super Star Car Wash is trying scam customers and pushing their plan without their consent. SHAME ON YOU. This is not how you do business. I will make sure to aware people on how you operate. NEVER again will do business with you.

DO NOT ATTEND ANY CARWASH BY THIS COMPANY! This company, your employees, and customer service are all AWFUL! I arrived to get my car washed on February 18th and was approached by an employee before I could purchase which carwash I would like to have on my own like usual. I was going to get the most basic plan, was convinced to get one in between which was around $12-14 dollars that provided more detail, and was told it would NOT be a reoccurring charge. I asked your employee if he was sure that this was NOT going to be a reoccurring charge and he stated NO, IT WILL NOT BE REOCCURRING CHARGE! So now EIGHT months later, I do have reoccurring charges on my card that I recently noticed from the Super Star Car Wash location on Priest and Warner. Not only have I been getting charged for a service I did not sign up for or agree to by you, my car was DAMAGED during that same carwash on February 18th and I have not been back to Super Star Carwash since! I have images to prove it and have posted them on Yelp and Google Reviews. After the carwash ended, I found another one of your employees and showed them what the machines did to my left mirror. He stated, "Since the mirrors do not fold in, we are not liable". The part that was damaged would've been effected regardless since it was the part that connects the mirror to the car and not the mirror itself! After noticing the charges, I emailed cs(at)sscwaz(dot)com and requested for a full refund that dates back to February/March. I have been speaking with Jeannette T via email since September 12th who ONLY refunded me for ANOTHER charge I just got today, September 18th! For your company to have your employees lie, to not honor a full refund for services and charges I did not agree to, and to not take accountability for the damages you caused on my car is completely unacceptable and unprofessional. I will now have to get my bank involved due to these being fraudulent charges on my card. You cannot continue to take money from anyone especially during a pandemic where many people, like myself, are trying to save every dollar that we earn. I will continue this pursuit until I am fully refunded for the charges that date back to February/March and I will never be using your services ever again.

This car wash sucks, let me explain and you decide what you think. My family purchased a full inside detail with exterior over spray removal and the "Diamond plate ceramic coating" on the exterior that the salesman pushed so hard for us to purchase. This was a fathers day gift. The truck was to be done in one day drop off in the early morning and pick up later in the day. It was not finished on day 1. Day 2 it was still not finished. On day 3 I decided to check on my truck as I was getting tired of waiting and wanted to see whats left. Upon arrival I asked whats left and they said oh just clean some windows and run it in the machine wash again. FAR FROM FINISHED! Inside had many flaws things not cleaned, outside had tape glue all round the rear window (window blew out the week prior and was replaced) they didnt even clean off the glue before applying the ceramic coating that cost sooo much. The floor mats were missing for 30 min till they were found. The outside had so many areas not cleaned its like they dont care to look around or under anything. I had to point out everything almost like I ran the place. After all that the hood still had bad over spray on it. Decided to get the hood cleaned sometime later as I needed my truck. Got home and found the head rest covers were missing. Spoke to 3 people at the was and could not find them. They are not cheap auto store covers but expensive durable covers. The manager said they probably put them on another vehicle, ***? I have been trying to get them to replace the covers and the manager Jose is not being helpful or finding a solution. I found seat covers online that have the head rest covers but he gave me the run around that a different manager has to look at and call back but wont and I can seem to talk to this guy. I guess I will drive over there again and find him as they hide form calls. If I could give zero stars I would! Beware as the salesman will sell you the world and will give a [censored] less about any issues as they are not the ones who clean the cars. The manager over the car was Jose if terrible about running his operation, he blames his employees but wont hire people who do care and do things correctly. I always think you get what you pay for and here I dint get what I payed for.

Obtained car wash from this company at El Cajon, CA site and paid with an American Express card. Now I get a charge (12 months now) which total $335.35 thus far for a "club" type service, which I can't use because I live in Utah. I have attempted to contact them - no phone contact can be made. I have spent hours online attempting to provide them details challenging these charges, but their site is broken and won't submit needed / requested details. There is no service from this company!

As stated above from your company in Phoenix, At, my Super Star Car Wash account was cancelled. I live at 3820 Alta Mesa Ct., Colo. Sprgs, 80904. Your email is dated as of 2 Jan 2024. On 22 Jan 24, you charged my credit card $19.95 for the car wash and again on 20 Feb 2024. Within minutes of the charge, my same credit card was being charged online from PepBoys for automotive supplies for $742.06. We immediately received a call from Master Card asking if we recognize this purchase and we said no and it was declined! You need to correct this and find out who your company is using our credit card info. We have contacted better bureau businesses and police about this. I think your company is pulling a scam on innocent people. We are refuting the January and February costs you charged on my account. Debby Wiley

On November 19, 2023, I took my car through the Super Star Car Wash and the equipment caused my car to hit the car in front of it, causing damage to the grill and front bumper. I submitted a claim to Super Star that day and received an email saying that the claim was approved on November 21, 2023. The email required me to send in estimates from 3 body shops by December 6. 2023, which I did. On December 15, 2023, I received an email from Super Star saying that they would pay $2,113.65 to fix my car per the estimate from Maaco. However, they refuse to pay me directly. Super Star is insisting that I drop my car off at Maaco and have them fix it and then wait to pick up my car if/when Super Star pays Maaco. Obviously, I am unwilling to rack up a bill at Maaco and hope that Super Star will pay it so I can get my car back. I informed Super Star that I accept the amount they are willing to pay to settle this but that I insist on being paid directly. However, they refuse. This matter will be going to small claims court, but please be warned. If the Super Star Car Wash automated system causes damage to your car, they will refuse to pay you.

I am having trouble with your form. You are not able to find my account.

But your are able to bill me monthly.

I want to cancel the service and no longer get billed.

The address to Super Star Car Wash where I started by account is:

33545 Mission Trail

Lake Elsinore CA 92563

My personal information is:

Lee Baker

Full Legal Name: Ethel Lee Baker

32370 Ontario Way

Lake Elsinore CA 92530

Cell: [protected]

License Plate No: 6TFR671

email: lee [protected]@yahoo.com

I have emailed Superstar Car Wash several times and they ignore my request for their insurance carrier's information so I can file a claim for damages to my vehicle. This is a public forum, so please Superstar Car Wash, provide the contact information and policy number for your insurance carrier. If you feel the need to not provide this information, please share why you are unwilling to provide it. Thanks

I purchased the plan in 2023 and now I want to cancel the plan. I went physically to the car wash location and they told me they could not help me cancel my plan. I have sent (2) to (3) emails to customer service at Super Star Car Washas requesting them to cancel my membership. I provided the license plate, the last (4) digits of the credit card number, state of residence, and other pertinent details. I was told a response will be received in 3 business days but no one has responded.

I have a membership through Superstar. When you get in to the system. Typically they guide you left or right for the tracking system. When I went through the whole system. It showed perfectly aligned scratches on my car. They took a few pictures and sent me on my way. I received a denail letter from the manager. There was no thorough investigation. They will not release the footage of my car entering the location. When you try to get a hold of someone from upper management. You Cannot find anyone. Everything is automated and emails. You literally don't get to speak to some one live on the phone. You can tell by the footage. The damage was done by mechanical machine. If you measure the distances in between vs the bristles. It matches.

This place is a fraud and does not except responsibility. I filed a complaint and did not hear from them. I also went to speak to Manager, he still had my claim on wall file. I need an attorney if this company does not respond to my claim. You guys ruined my paint job, the body of the paint due to soap residue or something from your carwash. I'm sure an attorney can order repair log on the maintenance of carwash hub. I cancelled my account and now have to cancel my mother and boyfriends account. I need you guys to call me for their account number. You need to call me for additional information. I did file paper claim at your Irving Location.

I have reached out to Superstars customer service over a dozen times asking for an explanation of why I am being charged multiple times per month. They explained that I have 3 vehicles I am being charged for. One of these vehicles is not even my car. I am not sure where their system screwed up but I have been charged for over a year for this vehicle. When I contacted support they said they would cancel the vehicle that I said was not my vehicle. I tried calling the phone number provided but can not reach anyone with the company. The person I was in contact with has stopped returning my emails. I am now so frustrated I want all of my cars removed from their services and some type of proof of why my account was charged for a vehicle that i do not own.

aug 25 while approaching rail to drive my car through car wash bumped rail & it broke my hub cap. i asked the guy directing me , why he didnt say right or left instead let me continue. surprisingly made it through wash , noticed it was barely hanging on while drying my car. and filled out incedent report. i do not have any of those numbers from form the time was approximately 6:30 pm..also left form with night manager.

or th 26 of aug? no pictures taken

I signed up for a monthly service, the gentleman never asked my email. I saw him just put in some random email. I tried contacting customer service through the site and explained I wanted my email updated but received an email back that my case was closed. I cannot get them to update my email so I can change or cancel a service. They have let people who work there go for this as I have first hand knowledge of someone who worked there and was let go due to it. This seems to be an issue so they can get you to not cancel. If I don’t get resolution soon I will call my bank and say the charge is no longer authorized and I will contact a lawyer to investigate the cancellation/email issue.

while getting car washed at 3880 s ironwood dr. apache junction 85120 i drove onto rail and that when i hear my hub cap was broken. i filled out a complaint at store . manager said i would be contacted through email. its been iver a mont and nothing and im driving around with no hub cap.

can you please help me to have it replaced.

your cooperation will be greatfully appreciated.

On [protected] at 3:00pm I went in for a car wash. My mirrors were folded in but the first right side brush hooked the mirror and tore it off. I collected the parts and pieces after the wash and filled out the service report. On 8-14 I went to the car wash as I still hadn't heard anything. Manager would not speak to me as he was busy repairing a camera. Left phone number he said he would call . 3 hours later I returned to the car wash to check why he hadn't called . He sent an employee out with a note that said they were denying my claim due to the age of my vehicle. It is a 2015 that looks like a 2020. Again he wouldn't speak to me. I sent an email to superstar and received a reply that my case was closed and that they hoped my claim was resolved satisfactorily. I replied it was not and requested it to be reopened.