Intoxalock
reviews and complaints

After reading SO many bad reviews, I immediately called to cancel my service and the appointment I had scheduled to have an Intoxalock device installed. The agent cancelled my appointment then told me I'd receive a call the next day regarding a refund. I had already paid $54 which I was told would go towards my first monthly payment after installation was complete. This apparently was false information because I later saw on my account that it was used as credit for other fees they were charging me that I was not informed of and did not agree to. So I would’ve ended up owing the first month’s payment which contradicts what I was told and what’s advertised. I asked if the cost to have the equipment returned could be deducted from that $54 and the remaining amount could be refunded. She told me yes. I never heard from anyone and had to call again myself. I received an email that I was charged a $50 no show fee for the cancelled appointment that was scheduled on a day that hadn’t even happened yet. The appointment was on a Friday (7/8/2022) and I was charged the Wednesday prior (7/6/2022) after cancelling on Tuesday (7/5/2022). I specifically asked about rescheduling/cancellation fees and was told that no fees would apply unless I cancelled or rescheduled the day of the appointment. The company number brings you to representatives who can't even help you and just tell you they'll transfer you to their customer service department. I spent about an hour on hold and being transferred between departments before speaking with someone who had some answers. They told me that they charge the No Show fee if you cancel an appointment entirely instead of rescheduling. She tells me, "I can email you the lease contract with this policy stated in it if you'd like". I didn't sign any contract or lease so that's irrelevant and does not apply. Again, I did not agree to that and was never told this information. She kept reiterating that they have to pay for installation services and that’s the reason for the $50 cancellation fee. What services am I paying for? Nothing was done other than the equipment being shipped which I agreed to pay for so it can be returned.

This place is a complete rip off. They charge a fee of $50 in Tennessee every time it has a lock out. And it locks out over every little thing. First it charged me for not signing the lease agreement in time. Then it charged me for a false positive. Then it charged me for starting my car 2 seconds after the allowed time. I has charged me numerous times for system not syncing which has nothing to do with anything I've done. My bill is $279.00 for the past 2weeks and I'm not paying it. I'm not working myself to death just so I can hand it over to them just so I can drive to work. I'll get a ride before I give them another dollar.

I have had " violation 11" lockout messages on three occasions, due to the restart timer timing out to a few seconds. When I have started my car within the 2 minute period restart message, I have always had 6 to 8 seconds to restart. Whenever this has happened I have always contacted Intoxalock, only to be told that I had made an attempt to start my car after the time had elapsed, often their information shows an "attempted" start while in reality my car started right up. Every time I have spoken to an agent, they have stated that their information shows an attempt to start my car, rather than the fact that my car started. No matter what the facts are, they insisted that it was an "attempt" to start my car. Their information falsely stated that my car didn't start. My last conversation with an agent lead me to believe she was accusing me of lying and that the lockout fee would still apply. I asked several times to speak to her supervisor and was refused.

This is the absolute worst company I have ever encountered. If I could have given them negative starts? I would have. I advised them the ONLY reason I chose Intoxalock was because they promised it could be reported to AZ. It has yet to be done. They make promises they can't keep and CONSTANTLY claim to "reach out" or "email" someone. I can't change my ID because the dmv is claiming I haven't gotten my interlock. I have called FOUR times only to be told MY DEVICE ISNT REGULATED FOR AZ. So they sold and installed something that DOESNT EVEN COUNT. AND It gets better. I've now had it for 3 weeks and IF AND WHEN it gets removed and put back on those 3 weeks WONT COUNT. Whatever you do DO NOT pick this company for your interlock. They will take your money and screw you over.

Stan from Intoxalock told me that I was eligible, but I was never eligible so now I'm out $2,000 between what I paid Intoxalock, PennDOT and the shop. Now when I asked for a refund they tell me to go pound sand.

I never was eligible for an ignition interlock license and nothing Stan saw on PennDOT's website said I was eligible, so it was just a bold faced lie in order to scam money out of me.

Repeated incorrect charges. Refusal to refund the money.

I have called them repeatedly about malfunctions with the device. I had been promised refunds only to be charged full price. When I called to inquire why they claimed they never made a note on the account. I started recording our conversations and turning it into my lawyer and the court. The proof I had that they were telling me one thing and then charging me another and is why the court ended up dropping my requirement to have it in my car. I was promised a rebate I never got. I was promised the cancellation fees would be waved and they didn't. This company take advantage of people and is being reported to my credit card company with proof of incorrect charges.

This company has been a complete rip-off from day one! Absolute worst customer service. When you call and talk to a representative you can't get a name or direct line to talk to anybody yet it says it wants to know what extension number you want to talk to when you call. This is the absolute worst customer service I have ever seen in my life! We never asked for roadside assistance we already have that through our insurance company and you're trying to charge us $4 a month when our account is already closed. We shouldn't have to send an email to cancel this service because we never asked for the damn service! When we get back in town you'll be hearing from our attorney we're done playing these ridiculous games! Very dissatisfied customer and I will let every person I know know how bad your service is!

I had their device installed in my truck in January of this year. Upon installing the device by a certified mechanic, he informed me that this device was known for killing car batteries and that I had to turn on my vehicle every other day (if not daily use). My wife and I went out of town and upon returning I tried to start my truck to find that my battery was completely dead. I tried to jumpstart my car but due to the battery being completely dead, this did not work. I contacted intoxalock to let them know and get information on roadside assistance as they advertised when I initially signed up with them. They informed me that the only service that roadside assistance does not provide is changing batteries… very odd that they would cover all other roadside assistance needs other than replacing batteries especially since the device is constantly killing the battery. They also informed me that due to the battery being dead and the device being down, I had a violation reporting. They refused to remove the violation and cover the cost for the replacement battery. I do not have the money to continually change my battery every few months and tack on more time I have to keep this thing in my car due to the “violations” of the device being down caused by the device.

I went to the grocery store, turned off vehicle took my key out of the ignition. Picked up the Intoxalock device, looked at it didn't see a readout indicating I needed to retest, put the device down, got out of my vehicle, locked the door, went into the grocery store, when I got back to my vehicle there was a lockout indication. Called intoxalock explained the situation, the customer service rep didn't even really listen to me, she could have not been any more worthless and unhelpful. I immediately called my attorney and switched to smart start. Dont bother with intoxalock they are no good.

I made an appointment weeks ago with Nate. It was to get my device removed. Not only did it take days beyond the date I could get it removed, when confirming with my service center they claim there was no appointment made. This is infuriating as I took a day off work to get this service done. Absolutely worst company. Never ever work with this company, it’s only been trouble from the start. My issues still aren’t resolved and it’s impossible to get ahold of anyone!

Putting me in constant lockouts for no reason. Everything is checked. Brand new battery. I'm in a lockout like every month for no reason. Battery is brand new everything is checked constantly. When I call they tell me it's not enough power to the device. This isn't fair and something needs to be done about it. Every time I call the representative was rude to me. Doesn't want to hear what I have to say.

Went to your device specialists you helped set up and the device was installed incorrectly now we have around 300.00 in bills out of my pocket and Also 2 reset charges to the intoxalock billing. The device was installed on May,3

I loaned my son use of my credit card to get a state mandated intoxalock installed after his DUI. The company saved my card info without my permission and has been charging a few pennies under $100/month for monitoring (2 charges of $49.91/month). I locked my credit card - charges went through anyway. In trying to call the company, I can find no number that lets me speak to a person. My credit card company will not block them from charging. The state mandated 90 days. It’s been more than double that and I am unable to find a way to get the thing removed or charges stopped. The installer says the company is corrupt but have no competition in our area. I’m livid!

If you make the mistake of driving drunk, and are required to have an ignition interlock device installed in your vehicle, do not under any circumstances use this company. Apart from the many YouTube videos that record exactly why that is, I will give you my own experience with this despicable company. I screwed up and drank way too much one night, then decided to get behind the wheel of my car and attempt to drive home. I was pulled over and arrested for DUI. About two years ago I had an Intoxalock device installed in my car because it was the cheapest. Cheap is exactly what they are. What they don’t tell you in the instructional videos is that it will violate you if it’s too hot. In spite of the fact that I haven’t drank any alcohol and have confirmed .000 for eons on the device, apparently my breath overheated the device when I wasn’t even in the vehicle and it was turned off because I was parked. This happened twice, the last time it violated me I was driving and in the process of blowing a retest which showed .000 BAC and the device still violated me. Customer service is completely unhelpful, also, any violation results in the clock starting over in my state. So it certainly appears they have designs to keep taking my money in perpetuity.

I have been with intoxalock for 5 months this May 10th today is May 8th my bill is currently at 653 my monthly bill is $58 I've already paid nearly $500 in lockouts not including the $30 to do the lockouts with this being said I'm still having minor issues with the box not to add that this system is not as you already know geared to help people with drinking and driving but to stop people from tricking the system so with that being said I'm not a regular drinker this was for a minor traffic violation in Arizona which at the end left for me to get this for the minimum time because my lawyer in Mesa Arizona did not do their job which is not your problem just laying my case because a lot of people that have these are chronic or added drinkers and I'm not one of them to let that be known but I honestly took this so I can get my license back so I won't be driving illegal so with the backstory being said I now owe your company $653 and I'm in a lockout and they will not let me get it taken off so I can make the money to pay the bill on May 15th they've already received close to $500 for just the lockouts and now I can't drive my car because of glitches with your box which will involve me going to a center and them checking it and saying oh it's not our fault so at that point not only I owe $653 now I have to pay them $253 just to say it's not their fault to cover it up because it happened the last time in March when I went to do it and I had to pay that for it being checked I'm a teacher in the state of Arizona and I did have a minor DUI but that does not mean that I should be walking or taking a bus to work because of computer glitches and the fact that I don't get paid on the 15th of May to pay half of that bill that was supposed to be have credited because of those lockouts not being my fault but they will still charge to my account anyway because of rude customer service reps in the state of Texas that I've always have to talk to it's just too much and a lot I'm willing to go to Long haul with this because I did child support for 21 months I mean I'm sorry 21 years and this hands down is worse than that they literally don't care or customer service they read a script they don't understand that we have lives and we chose to get our life together instead of trying to get people rich I'm willing to go to distance with a class action and I know bigger wigs up top don't care but I work hard for my money and I want to get my life together and being royally f***** over like this is not fair so I just complaining about that I was hoping I could get some help my car is in a lockout right now they won't let me get it because of my bill but they're not looking at the history and when they do they get agitated but your customer service rep you're supposed to help me not make me feel bad or try to make me feel bad because I got the charge in the first place it's just ludicrous and is just real wrong for people to do other people that way that are in delicate situations just flat out wrong and this same will go to the better Business bureau and the Yelp complaint

Iv had nothing but problems while being on intoxlock with having to be on the program over 1 year and 7 months and having to pay more and more money for there mess ups and was only suppose to be on for 6monrhs..all they want is more and mmm ore money and is very dangerous to have to blow while driving..iv about wrecked at least 4 times ..so I would not recommend to have them installed! And customes service people are rude and don't want to help you in any way at all!

I had the device on my vehicle and was supposed to serve one year. 13 days prior to the end of my lease my car broke down and I had it towed and then sold. I tried to contact Intoxalock multiple times to see what I can do, and they told me I had to put it on a new vehicle. I had to pay to take it off my other car and they wanted me to pay 300 installation fees again just for 13 days? A year goes by with no results, so I went ahead and paid the installation fee to get it installed again just to wrap it up but now they are taking money out of my account for the lease fee plus all this roadside assistance and such and it amounts to $84.02. They took this amount 2 times in the last 30 days. I can't get no answers and then PennDOT tells me they have no record of me having the device on my car the first installation I did back in April 2020. PennDOT needs a representative that handles only this, and they are the ones that got me here. After paying over $4000 to intoxalock and just about finishing the lease, I have to start all over again and let them take whatever they want out of my account? I have 4 kids and I am not rich, so this takes food off my table. SOOOOOOOOO frustrating

Horrible company only out for money Constant retest which r dangerous while driving. Lots of malfunctioning equip causing lockouts. 79 a pop always yea yeah when call but never do crap. Took 2 months send paper work to dmv causing more charges have control of you machine causes lockouts by saying u missed a test and didn't. I drive for a living so I have much proof of people seeing it green drive. Then 2 sec later goes off violation more charges you will definitely not get off in 12 months mark my words . Stay away from these living crooks. Get mad when you tell them there wrong and you get yelled at. Unprofessional and no knowledge.

I have called intoxalock 4 times to have sent to me a dl920 form which states proof of installation for the DMV to validate my license. All times they say it will process 24-48 hours and arrive in 3-5 days. The form never comes and they refuse to patch me to someone who can send it directly to me. Customer service is rude and refuses to patch me to someone who can guarantee the arrival of the form. They do not respond when I email the admin email about the dl920 form. I have had the device since 3/26/22 and it is now 4/25/22 and I have been unable to drive while being billed for the device. I get multiple notifications when the time comes for me to pay, yet they cannot send me the proof of installation. I am paying for a service I cannot use and feel this company does not care for its customers in the slightest. They are horrible and I do not recommend you go through them

Unfortunately, I'm no strangers to DUI's I've had interlocks installed in my car before and I have never had trouble with them the way I am having dealing with Intoxalock.

First, I made an appointment to get a device before I had the car I was getting. This meant I didn't have the VIN for the car, which the sales associate on the phone told me would be no problem. Once I had the car, I admit, I forgot to call to give the VIN number. However, I had to call twice to reschedule the appointment (due to the date of me getting a car changing) and at no point did an associate remind me I needed my VIN, and though I can bare part of the blame on that, it is pretty terrible customer service to have to change an appointment twice and not review the account info or anything.

So the day I got my device, I did not have the required DMV form for licensing, whcih I found at AT the DMV. So I immediately call Intoxalock and get transferred to their call center. Most of the associates spoke with an accent, so I assume it is a callcenter based out of Asia. Anyway, the day I call to ask about the form, I give them my VIN number and they say that they will send the form right away, overnight shipping. This is on a Tuesday. I call two days later on a Thursday, and they tell me the form had not been shipped and it would be sent the following day (Friday). They have no reason why and they refuse to let me talk with a supervisor. I call Saturday and they assure me I will be getting it Monday. Today is that Monday, and there is no form. I called twice, one guy gave me a tracking number, but it didn't work, so I called again and the next guy I spoke to couldn't verify my tracking number, but he assured me I'd be getting it tomorrow. I've had the dumb device in my car for almost a week, I'm all paid up, and cannot drive because I haven't been given the form. They have not made any attempt to rectify this mistake or compensate the inconvenience. Their customer service is non existent and they're making something that's already hugely inconvenient even more so.

Also, there device is clunky, larger than a classic Gameboy. It has a button you have to press and requires a blow, suck, blow pattern that is probably not the easiest thing to do while driving. If you have a DUI and have to get an Interlock, don't make another mistake and go with Intoxalock. I'm seriously thinking of getting it uninstalled and going with another company just so I don't have to pay them for another year.

For real,

Sacramento, CA