Intoxalock

I had the intoxalock device five months every time I called for anything it was an hour wait on the phone I payed monthly the service plus u have to pay $20 every time you get the calibration service fee they don't tell you that so I payed $67.99 every time it was time for my calibration the mechanics never received the new device from intoxalock I always had to come back another day not one time I went and the device was there well when the 5 months was up my day was august 12th I was paid up too the DMV said I had to keep it in till august 18th and all these new charges came out now it was 145 more for just keeping it in a week more not once did they advise me that it would be that much more and mind you I called almost 3 weeks before so august 18 came and the mechanics had no schedule appoint and the intoxalock representative told me a week before it was august 18 at 10:30 get there and what do ya know no appointment schedule I then called intoxalock and told them I talked a representative named kara she was not helping my situation she then wanted me to reschedule after I took this day off from work I couldn't trust that it would ever be schedule I asked to speak to her manager she kept saying in what regards I said this situation it not the first time it has happen she then put me on hold for 30 min and I was never connected to her manger she hung up and called me back while she had me on hold I talk to the mechanic and asked him if he could please schedule me I cant deal with intoxlock anymore he then told me that they had multiple issues with this company the guy had the heart and fitted me in and I got this thing out my car its a lot of weight off my shoulders now no more rude representative or staying on the phone are dealing wit non scheduling then I call to close out the count and now they want to charge me 3 dollars and some change am so glad this intoxalock device is out of my life id never recommend them to anyone all was money hidden charges and they were not on top of appointments or shipping out devices on time and I always called way in advance and it still wouldn't come on time DONT USE THIS COMPANY intoxalock a big head ache

The process and cost of installing a intoxalock is horrible. From installers, customer service reps, sales reps and Intoxalock company itself. Why is that once you have your intoxalock installed the company itself can't send your paper work to DMV automatically? When we get our cars smog checked the results go directly to DMV. My paper work was incorrect while installing my intoxalock the same day and I couldn't go to DMV after. I called the company to try and speak with a manager but the sales rep and the customer service reps would not let me speak to a manager. The manager never called back even though I gave my number for a call back. Since it was the company's mistake I wanted them to fix it the same day and priority mail the paperwork but no didn't do that and they wouldn't let me speak with a manager. This business is a joke. They are all about making money. There are so many other fees that they don't disclose.

I was driving to pick up my daughter from school and had to complete a rolling test, while providing this test it had said failed. Prior to providing the test I had put a pinch of Cope in and it had failed. I do believe that this had something to do with the fail. I redid the test with/out the after three minutes and passed the test. Either the product is faulty or the tabacco has something to do with the failure.