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Intoxalock Customer Service

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Complaints52
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Consumer Safety Technology, LLC

11035 Aurora Avenue
Des Moines
Iowa
United States - 50325

Customer Support Phone Numbers

+1 888 283 5899(Customer Service) 13 7
+1 877 327 9130(Service) 3 3
+1 877 734 1555(Automated Calibration Request) 3 3
+1 866 536 9436(​After Hours Support) 2 4
+1 515 331 7643(Head Office) 3 1
+1 515 331 9079(Customer Service) 2 1
+1 515 278 2820(Head Office) 1 2
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Intoxalock is the industry leading provider of ignition interlock devices nationwide.
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Intoxalock Complaints & Reviews

Intoxalock / intoxalock device

Mi
Jul 09, 2019

I have had device for not even 2 weeks yet. Got locked out still trying to find out reason why after work yesterday at 5:00 p.m. San Francisco. I was left on hold for over an hour with no resolution all shops were closed by 6:00 p.m. I had a leave my car overnight and not the best area...

Intoxalock / interlock

Me
Jun 18, 2019

My car will not start and a code appears that I have no idea what it means I couldn't even drive my car to work because of this. I called 5 times today on hold multiple time for hours kept getting transferred no one could tell me anything about why it was not starting I am pissed I want...

Intoxalock / interlock device - device causing engine problems and terrible customer service

Pa
Jun 08, 2019

I have a 2007 Toyota Camry. Three mornings ago, I came out and my car wouldn't start, even though I was able to provide a breath sample. The battery light was on, as was a malfunction indicator light. I assumed the battery had died (a map light had been on for 3 days). The unit...

Intoxalock / ignition interlock device

Te
May 30, 2019

I had a DUI and my court order said that I could not drive without an IID. I called intoxalock in June 2017 to schedule an installation and at first they were very easy to get ahold of. They told me that they'd contact the MAU & call me when we could go forward with the appointment. They...

Intoxalock / retaliation using recal device, after a customer complaint call.

Ri
May 07, 2019

I have been attempting to get a ignition device removed. Multiple calls, emails, chats, finally got Tyrel on the line 5/6/19. Was told not eligible because of a rolling missed blow, I was never notified of. I was upset voiced my displeasure regarding how difficult it was to obtain thi...

Intoxalock / overcharged

Kr
Apr 22, 2019

I have another lockout, this is my second one, the first one was because I sprayed perfume. Had to pay the 80$! Since I have had this machine, it almost always tells me to stop blowing each time it retests me. I am not even blowing in it. It does this until I pull over and shut off the car...

Intoxalock / consumer service and faulty equipment they want me to pay for

Mi
Apr 12, 2019

This is hands down the worse company when it comes to customer service. Numerous times i called and these people seems like they have 3rd grade mentally and a college degree in being obnoxious. This was the icing on the cake. On April 8, 2018 i spoke with a person name Nate from Collection...

Intoxalock / ignition interlock device/crooks

Ti
Mar 21, 2019

I received a notice for installation from these Jerks after getting a DUI and they made it look official so I called.My DUI ticket was from 12/03/18, my court date set for 04/02/19 and my dmv hearing 03/14/19 and I made this call on JANUARY 23rd 2019.They told me that I needed to get thi...

Intoxilock / breathylyzer malfunction and misinstalled

Ra
Mar 20, 2019

I just installed an interlock device. It had a camera and gps device installed with in. I never agreed to that in court. Which I completed sucessfully with the courts in 2016; yet adot resuspended my license to comply with them also. When I left shop my "Service Engine Soon", and "ABS"...

Intoxalock / breathalyzer

Al
Mar 17, 2019

I would make it a zero if I could. The device was installed in October, 2018. Since November, I reported a run wire error message. I ended up being told it normally happens when you can't start the car, and if I could start it, ignore it. I even had the installers check everything related...

Intoxalock / take your pick

Ja
Oct 23, 2018

bunch of crooks, have been lied to from the beginning, even had a past due balance of 200 dollars before the device was even installed. you all should be brought up on criminal charges for extortion and forcible rape ! you must receive great pleasure in taking advantage of people who are...

Intoxalock / unit, customer service, service centers

Li
Sep 26, 2018

Malfunction all the time, poor customer service, prices too high don't use them I switched from intoxilock to alcolock much better prices, set prices same every months 24/7 technical service you never stuck on the side of the road, need and install you can have appointment same day or next...

Intoxalock / i'm complaining about intoxalock interlock

Pr
Sep 07, 2018

I've been a intoxalock customer by force for 1 but for the last year a 6 months never had to pay a service charge ever go today and learn on top of paying 187.00 every months I have to pay 15.00 service charge on top of that so not only have I not had a dui in 12 years I haven't drank in 6...

Intoxalock / breathalyzer ignition interlock device

Mi
Aug 01, 2018

Charged me to set up, told me one fee then billed for more, part arrived very fast, next day, however... It was missing a part, long story short my vehicle was in the shop for 6 days and was never fully installed, yes I said fully, so I was charged by the garage $100 for the partial instal...

Intoxalock / interlock device

Re
Jul 02, 2018

I wish I could give zero stars. I have nothing but negative things to say about Intoxalock. When you're trying to get set-up/installed, they're polite and helpful so you will start paying them, but they become increasingly more incompetent when you're trying to get the device removed. They make it...

Intoxalock/Dr.Soundz / intoxalock removal

Wa
May 17, 2018

I had an iid removed from contractor (Dr.Soundz)in San Bernardino and the rech removed the device and he also cut the wires and removed my gps and relay box. When i questioned the contractor at dr. Soudz he told me to contact intoxalock and have them call and he would rewire it. I had to...

Intoxalock / intoxalock interlock device

Fr
May 11, 2018

I am due to have the interlock devise removed on may 30 or 31 I'm told that I cant call to have them get an appointment with the shop until the 23rd of may...and if the shop removes it on june 1st I will be charged a whole months fee including 57 dollars to cancel the account..they were...

Intoxalock / interlock device

Ri
Apr 25, 2018

I recently inquired about a interlock device, through Intoxalock. I had a hand held device put into my car on April 17, 2018. I had the device for two days, when it threw a code for, failure pump. Which it left me stranded, and I could not start my car. I contacted Intoxalock, in regard...

Intoxalock / iid

Ma
Mar 08, 2018

3/8/18 missed rolling retest I started up my car to warm it up and went outside for 5 mins to clear the snow off of the vehicle. I got back into the vehicle after 5 mins and the machine was beeping so I did my rolling retest. I get to my destination, do what I needed to do, come back to my...

Intoxalock / bad product/customer service/ complaint resolution

Ma
Feb 25, 2018

If you have any other options do not choose this company. Here is my story: Got the device installed two weeks ago and they claim that they sent that information to the dmv but the dmv still has no record of this occurring so my car sits in my driveway while I sit on my couch with no...

Intoxalock / customer service

Jj
Feb 05, 2018

Everytime ive ever called its 10 minutes before anyone even bothers to answer the call. Then i get to repeat my information for the 2nd time. Normally there is yet another transfer.. which i have waited in hold for over 25 minutes. Then of course you repeat your info for a 3rd time. It...

Intoxalock / customer service/business ethics

Me
Jan 09, 2018

I had my interlock device installed through Intoxalock in late August/Early September of 2017. The initial sign up was very smooth and easy. I contacted online my interest in getting the device installed and was reached within minutes through my phone my a customer representative...

Intoxalock / closing fees

Mi
Nov 19, 2017

I installed this device on april 20, was supposed to have it for 5 months. Intoxalock was unprofessional and of no help from the get go. They told me that I had 60days to turn in paperwork to dmv, they referred me to a car radio place called paradyme to get the device installed. Now after...

Intoxalock / unethical behavior

Mc
Aug 30, 2017

I have been sober for two years. I've had intoxalock on for six months. I never failed any tests or had any problems with the device. Five days before i'm supposed to get the device taken out, I get a letter in the mail (august 21st) saying that intoxalock has reported a violation to the...

Intoxalock / interlock

Tr
Aug 23, 2017

Intoxalock told me over the phone the monthly charge would be prorated once the device was removed. This is not true. They charge for the entire month, regardless of removal date. Customer service representative margaret initially told me on the phone the service would be prorated. Later in...

Intoxalock / ignition interlock - customer service

Ve
Aug 09, 2017

Be very very wary of doing business with intoxalock These people went from the pinnacle of customer service and support to the absolute depths within a matter of a few short weeks. Before installation their customer service was outstanding. Ten days after the unit was installed, it failed. I...

Intoxalock / money scam all the way!!!

He
Mar 20, 2017

My device was scheduled to be out on 3/23. Bill is due in full ($101) on the 21st. Regardless of the removal, they do not offer refunds, pro-rates, etc. They will charge you with everything they can... Overnight fees, rushed shipping, high monthly fees. On top of that you will be on hold...

Intoxalock / interlock device

Jp
Mar 02, 2017

On 2/26/17 my lease was ending. I contacted intoxalock for an appointment to have the interlock removed. The week prior I Made an appointed for removal of the device for 2/27/17, one day after the lease expired. The representative for intoxalock informed me that as long as I had they...

Intoxalock / intoxalock fees & battery sucking

Sl
Jan 28, 2017

The very first time i had my first calibration 1/7/17 i only have a permit on 1/21/17 my battery went dead they charged me 75 bucks plus tax 81 bucks the battery goes dead 1/23/17 2 days apart another 81 bucks who lets these blood suckin mother ##### #### suckin #### bags do this cause the...

Intoxalock / customer service

Jo
Jan 19, 2017

Please save yourself the struggle, misinformation, ignorance and greediness associated with doing business with this company. I only wish I had read reviews before I contacted them. I intend to reach out to every outlet possible to stop their terrible business practices. There are so many...

Intoxalock / interlock ignition plus $80 fee

An
Dec 07, 2016

I was letting my car warmup not realizing the damn thing would beep at me even if I was not driving (I don't know why they cannot have a car warm-up setting that you can toggle on/off with a breathalyzer blow); anyway, I got back in the nick of time to blow in it, and right after I did I...

Intoxalock / igniton interlock

Ke
Oct 24, 2016

This company is fraudulent all the way around. Court ordered a portable to ignition device got the portable until I got a license for to driver installed the ignition. Both from Intoxalock. They wont allow the return of the portable despite the fact the original order said EITHER device...

Intoxalock / intoxalock device

Ka
Oct 16, 2016

My situation was scary, shocking and life threatening.. Sunday, Oct 10, 2016, I was scheduled, for a recalibration. My contract started, 5/2016 and it ends, Nov, 2016. I blew into the device, my vehicle, starting smoking, furiously. Than, fire started, fast under the hood and under the...

Intoxalock / interlock device

Jm
Sep 30, 2016

The nature of having this device means someone got in trouble with their driver's license. I have a Drivers permit. The waiting list to take the Driver's test is 3 months long. So I require a licensed driver to be sitting next to me in order to legally drive the vehicle in the meantime. If I...

Intoxalock / customer service

Jo
Aug 29, 2016

This company has the worst customer service of any company I have ever dealt with. While they are quick to take money from you, when they make a mistake and promise reimbursement, it never arrives. Their reps appear to be very poorly trained and give many different answers to the same...

Intoxalock / customer service

Jh
Aug 26, 2016

After I filed a complaint, Intoxalock contacted me in an effort to quiet me and agreed to pay towing charges incurred because of misinformation from their customer service department. However, they now continue to make me jump through hoops to get the reimbursement they promised. I sent an...

Intoxalock / customer service is useless

Jh
Aug 01, 2016

I had to laugh reading the complaints about not being permitted to speak with a manager. For over three weeks, I was told the manager or supervisor was not in yet, at lunch, or gone for the day. Instead, I am left to deal with some high school dropout advise me on the law. They had no idea...

Intoxalock / automobile interlock device

Jo
Jun 20, 2016

Firstly: DO NOT USE THIS COMPANY!!! They are a money grab! Rhode Island has new regulations as per the word of the Intoxalock rep. and I was asked to sign a new lease. The only way I was aware of this was that I had received a couple of calls from an unknown number that started with a...

Intoxalock / explanation of service completely lie

De
Jun 07, 2016

My name is denis kolenovic, I call intoxalock to get some information for unit to install in my car because I had a dui, spoke to rob, sales rep, he explained fee and what is going monthly charge...90 $ installation and 80.26 every 2 month 18$ for something... Else... Unit wa...

Intoxalock / ignition interlock

Ka
Apr 03, 2016

The customer service representative verbally abused me and refused to help. He told me I had poor reading comprehension and should blame myself for not reordering my calibration in time, since I had not due to an expired lease. My lease was supposed to be 12 months but expired after 11...