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Intoxalock
reviews & complaints

Intoxalock
reviews & complaints

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161 complaints
3 resolved 158 unresolved
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L
4:13 am

Intoxalock - Constant lockouts for no reason

Putting me in constant lockouts for no reason. Everything is checked. Brand new battery. I'm in a lockout like every month for no reason. Battery is brand new everything is checked constantly. When I call they tell me it's not enough power to the device. This isn't fair and something needs to be done about it. Every time I call the representative was rude to me. Doesn't want to hear what I have to say.

Desired outcome: Refund. Wave fee

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L

Intoxalock - Intoxalock

I loaned my son use of my credit card to get a state mandated intoxalock installed after his DUI. The company saved my card info without my permission and has been charging a few pennies under $100/month for monitoring (2 charges of $49.91/month). I locked my credit card - charges went through anyway. In trying to call the company, I can find no number that lets me speak to a person. My credit card company will not block them from charging. The state mandated 90 days. It’s been more than double that and I am unable to find a way to get the thing removed or charges stopped. The installer says the company is corrupt but have no competition in our area. I’m livid!

Desired outcome: Stop charging my credit card for unauthorized and unrequited monitoring

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J

Intoxalock - Horrible company

If you make the mistake of driving drunk, and are required to have an ignition interlock device installed in your vehicle, do not under any circumstances use this company. Apart from the many YouTube videos that record exactly why that is, I will give you my own experience with this despicable company. I screwed up and drank way too much one night, then decided to get behind the wheel of my car and attempt to drive home. I was pulled over and arrested for DUI. About two years ago I had an Intoxalock device installed in my car because it was the cheapest. Cheap is exactly what they are. What they don’t tell you in the instructional videos is that it will violate you if it’s too hot. In spite of the fact that I haven’t drank any alcohol and have confirmed .000 for eons on the device, apparently my breath overheated the device when I wasn’t even in the vehicle and it was turned off because I was parked. This happened twice, the last time it violated me I was driving and in the process of blowing a retest which showed .000 BAC and the device still violated me. Customer service is completely unhelpful, also, any violation results in the clock starting over in my state. So it certainly appears they have designs to keep taking my money in perpetuity.

Desired outcome: A complete refund of current charges and a reset of my current device so I can finish my probation

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C
12:43 pm
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Intoxalock - My intoxalock box services bill etc

I have been with intoxalock for 5 months this May 10th today is May 8th my bill is currently at 653 my monthly bill is $58 I've already paid nearly $500 in lockouts not including the $30 to do the lockouts with this being said I'm still having minor issues with the box not to add that this system is not as you already know geared to help people with...

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J
10:01 am

Intoxalock - Intoxlock

Iv had nothing but problems while being on intoxlock with having to be on the program over 1 year and 7 months and having to pay more and more money for there mess ups and was only suppose to be on for 6monrhs..all they want is more and mmm ore money and is very dangerous to have to blow while driving..iv about wrecked at least 4 times ..so I would not recommend to have them installed! And customes service people are rude and don't want to help you in any way at all!

Desired outcome: To have them take it put

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J
6:15 pm
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Intoxalock - Taking money and not reporting to penndot

I had the device on my vehicle and was supposed to serve one year. 13 days prior to the end of my lease my car broke down and I had it towed and then sold. I tried to contact Intoxalock multiple times to see what I can do, and they told me I had to put it on a new vehicle. I had to pay to take it off my other car and they wanted me to pay 300 installation...

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P
1:42 am

Intoxalock - Intoxalock

Horrible company only out for money Constant retest which r dangerous while driving. Lots of malfunctioning equip causing lockouts. 79 a pop always yea yeah when call but never do crap. Took 2 months send paper work to dmv causing more charges have control of you machine causes lockouts by saying u missed a test and didn't. I drive for a living so I have much proof of people seeing it green drive. Then 2 sec later goes off violation more charges you will definitely not get off in 12 months mark my words . Stay away from these living crooks. Get mad when you tell them there wrong and you get yelled at. Unprofessional and no knowledge.

Desired outcome: Put my right compliance in . I called right after explained what happened said we fix bull crap u didnt Then said off in May 15 ncuz I went to BB give me 6 . Malfunction machine or they caused Show me pic and data log for 2months.

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A
9:38 pm

Intoxalock - Intoxalock dl920 form

I have called intoxalock 4 times to have sent to me a dl920 form which states proof of installation for the DMV to validate my license. All times they say it will process 24-48 hours and arrive in 3-5 days. The form never comes and they refuse to patch me to someone who can send it directly to me. Customer service is rude and refuses to patch me to someone who can guarantee the arrival of the form. They do not respond when I email the admin email about the dl920 form. I have had the device since 3/26/22 and it is now 4/25/22 and I have been unable to drive while being billed for the device. I get multiple notifications when the time comes for me to pay, yet they cannot send me the proof of installation. I am paying for a service I cannot use and feel this company does not care for its customers in the slightest. They are horrible and I do not recommend you go through them

Desired outcome: Send me my DL920 form, as I’ve asked 4 times in the last month

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R
6:45 pm
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Intoxalock - Ignition interlock device

Unfortunately, I'm no strangers to DUI's I've had interlocks installed in my car before and I have never had trouble with them the way I am having dealing with Intoxalock. First, I made an appointment to get a device before I had the car I was getting. This meant I didn't have the VIN for the car, which the sales associate on the phone told me would be no...

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J
10:27 am

Intoxalock - Rip off, liars, that just keep costing you money

Truck wouldn't crank on a Wednesday and I've called numerous times to let them know that the device has been acting up. This is also my third device in 13 months. So my truck wouldn't crank and the operator kept telling me it was my battery. After paying $500 to get it towed to the service center it was not my battery. It's sat there for a day just to find out that it was the wire harness. So with the truck sitting over the weekend and work doesn't sit to the side while your truck is sitting to the side here we are Monday still without a truck. This little incident has cost me thousands of dollars because I own my own business and I cannot get to the job with my tools. And talks a lot crediting back one payment of $60. They will not let me talk to a supervisor but they did say that they would reimburse me on the tow so we're waiting on that. This is just bs, this company is a joke and just there to charge you.

So if I lost my job and everything else I guarantee I would lose my license because I wouldn't be able to pay for my device. So hmmm let's think about that one intoxalock

Desired outcome: I want more money, I'll go through my time with the device but it costing me my jobs that pay my bills that ain't cool.

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M
11:12 pm

Intoxalock - Ignition Interlock System

Issue with interlock system - Somehow with the installation of the system , it had drained my car battery to the point of having to buy two new ones and having to trailer the car to my appointments at least twice .

As a result of being locked out of the system after replacing batteries , I had to start all over again . Therefore had to pay for 8 months of service instead of 4 months required .

After NOT having any incidents since the original incident (no alcohol at all because I really dont drink ) I would really love to go to My next step in getting my license back . Need a letter from Intoxalock in order to do so .

Desired outcome: Only wish to get a Letter to be able to move on to the next step . Need a Letter stating that I have completed 4 months with ignition interlock system .

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B
3:18 am

Intoxalock - Hand held device

Yearly my Intoxalock device has killed a battery. I've purchased 4 new batteries as a result.

In addition the violations has led to years of additional required installation of interlock systems in my vehicles. My last violation added 595 days.

My truck motor actually blew up driving home after an intoxalock device was removed from it.

Top sign your smart phone has been hacked. Excessive battery drain.

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D
2:13 am

Intoxalock - Talk to a live person!

April 9th as a existing customer, I had a question about a violation I received. I called several times and could NEVER get a actual person. They were telling me if I had a problem for example for violations press 3. it would give me different options but none of them offered the ability to talk live, to a agent. And that was for billing and other offered options.

I need to have the ability to talk to a agent.

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Intoxalock - Equipment and the worst customer service

Anyone who might be considering using the intoxalock should highly reconsider and consider what I am about to tell you. I tried to have the toxic lock installed in my vehicle and after about 4 hrs the mechanics said the equipment was faulty and they would not be able to finish the install. Here's where is starts to get fun.. After the faulty equipment...

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K
1:31 pm

Intoxalock - Intoxalock- Lockout fee

On 03/18 22 I went out to my car and started it. Everything was fine. I forgot something in the house so i shut it off and went back to the house. I came back out to start the car less than 5 min. later and it wouldn't start and had a lockout. I had a new perscription for an inhaler from the doctor given to me on 03/15. First time I used it was 03/18. I am sure this is what caused the lockout. They didn't want to hear it. The lockout was taken care of on 03/19 and was $75 plus $20 to the place. Looking at my bill they charged me $79.69 plus two processing fees of $3.19. I called three times trying to get the lockout fee removed seeing it was probably from the inhaler. They said I would hear in 24 to 48 hours. I didn't. One guy told me it would most likely be removed. It wasn't. I called back and got nowhere as usual with them. I am not happy as they seem to be all about the money. I am looking for an alternative to Intoxalock as I live in mass. and there are about 3 other options nearby.

Desired outcome: Please remove the lockout fee as I don't think it's justified. This was not do to alcohol.

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Intoxalock - Intoxalock

When I got a dui. I took it serious. I decided to get through this as easy as possible. I would play the game and quit drinking. Which I did. Once my court. And classes where done. I needed an interlock installed. I went with intoxalock. I regret that very much. Nobody ever mentioned that I could get non alcohol violations that costed me time and money...

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K
12:53 pm

Intoxalock - Need to get reimbursed for towing fee

Last month, due to all the snow and bad weather, my car battery died. Therefore, my interlock wasn't acting right. It kept asking me to blow and it said I was good to go but then it wouldn't start my car. It also didn't say lockout on my handheld part. I called intoxalock and we did everything we could to prevent us from having to tow it to my place of calibration. Although nothing worked. They said I can turn it in and maybe I'll get reimbursed for what I spent. It's 246 dollars. I called again and who I talked to last told me that that's not possible and they don't know who told me that.

Desired outcome: Getting my money back

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D
1:06 pm

Intoxalock - Intoxalock

My horn keeps going off. It is a nonstop honk, not a beep beep. 2/21/22 was 1st time. Seems to happen after cold start or after 2minute start and ocvurs before 1st retest. Service center callibrated and gave me a new handheld 2/24/22. Fine until 3/1/22. Started again and happened 3 times that day. No message on handheld when happens. I have to pull over, turn off engine and restart. Restarts just fine with no test. 3/3/22 service put in all new wiring and handheld. 3/14/22 started again. I need this fixwd. My car is 2 years old. Can I disconnect the horn?

Thanks

Desired outcome: No horn going off

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I
7:11 pm
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Intoxalock - Service

I was locked out of my car. I have a volvo s60. Intoxalock sent my work order to car toys in federal way. At that time they weren’t license for calibration. I had towed my car to car toys in federal way & from federal way to tuwkila. I am trying to get my money reimbursed for the towing because it was not my fault that intoxalock sent the work order to the...

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C
9:27 am
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Intoxalock - Intoxalock

Enough is Enough. Intoxalock had my license revoked in Michigan after submitting false information that I missed a Retest 6 seconds AFTER PASSING A ROLLING TEST! I had been jumpstarting my car for a month in Jan every morning and it was officially dead 2 days later (it was obviously faulty).. I could go on and on. Bottom Line: I am filing a Civil Case here...

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