Agero
reviews and complaints

Why require even one star rating. This inept company has the worst service I have ever encountered. I was left stranded on the side of a major highway in the middle of the day for 4 hours. When I called my insurance company's roadside service who reluctantly revealed they were Agero they had trouble finding me in their system. The problems started when it took them an hour to just set up dispatching a tow truck. I was told I would be texted information regarding the tow truck company but never received anything. After waiting another hour I called a second time to Agero and was told a tow was 38 minutes away and given tow company information. After waiting a third hour I called the tow truck company (who has a 1 star rating) who said they were delayed and the driver would call me. After a fourth hour with no calls from anyone and no tow had arrived I called both my insurance company and the Agero. Agero said they were looking for a tow company out of network now but couldn't find anyone. My insurance company said I could use who I wanted and would reimburse me. I was never told that initially. I called a local company who answered immediately and had a tow truck there in 30 minutes. Agero left me and my son stranded on the side of a major highway for 4 hours. All they are concerned about is finding the cheapest tow service and do not care about your situation or how long it takes. I never received any follow up from Agero to determine if we were ok and our situation resolved. I will be calling all of my insurance company's and cancelling every Roadside benefit if they outsource to Agero. I have no idea why a prominent insurance company would risk ruining their reputation partnering with such an awful and incapable company but I have my suspicions...money.

I placed a request for service at 2:30 PM June *** one of the south *** suburbs.I waited for an initial response for an ETA for about 30 minutes. I had to call twice to discover no one had even started seeking a service provider. Maybe 15 minutes later I was told someone was "attempting" to locate a provider. Eventually I was told a provider was located after "several had turned down the request." The provider who accepted was coming from the other side of the metro (Woodbury) in rush hour and said he was in heavy traffic. He didn't show up so I called him again. He said he'd be there in a "few" minutes. The background noise sounded like a bar. I could barely hear him At that point my phone battery died and I had no way to follow up or reach anyone. After another *** minutes I walked to *** and purchased a battery pack. It was after 5:00 PM at that point. When my phone was back on I discovered the State Farm app said service was "completed." Not true.He never showed and would not answer my calls or calls from the Roadside Assistance office who tried him repeatedly. Another call from me to dispatch resulted in their contacting a different provider who was prompt (30 minutes) and courteous. This provider said this was his territory and he should have been called initially but was not. So by 7:00 PM I was back in my vehicle.Overall from the initial call for assistance to the successful result was 4 and a half hours! Totally unacceptable! If this had been my wife with mobility limitations and chronic pain from arthritis or either of us in severe weather it would have been tragic. I am not usually one who complains and expects compensation but this experience was so frustrating and egregious that I am expecting some effort from State Farm to compensate for their failure. If not for a 50 year relationship with State Farm I would be gone today.

I was stranded on side of a four line highway 2 miles from *** airport (100 miles away from home) for well over EIGHT hours with a flat that evebrually turned into a dead battery situation because of their negligence. I waited so long for service with my emergency flashers on for safety tgat a dead battery became inevitable. My cell phone died four hours into my ordeal because I could no longer charge it. No one ever showed up. Another car luckily broke down a fourth of a mile up the highway from me at 2:30 am and I ran and begged the company that came to help that car to help me too. Clearly that driver did not have a roadside plan managed by Agero. Because I had no battery power I could not leave my car it would no longer lock. I could no longer call *** was a ridiculous, unacceptable, and incredibly dangerous situation. Four towing companies accepted and then cancelled the assignment (each after over an hour) with no explanation from Agero, I highly suspect the reimbursement amount paid to these tow companies for their service was too low and they cancelled my job to accept jobs with higher compensation. I cannot believe *** uses them. No one ever came! It was very cold as the night wore on and I shivered for hours. I had to pee in a container. I lost my dignity. All the Agero agents could do was read a script about how sorry they were and that they understood my frustration. The AGs office of the state of MA where Agero is based is going to get a lengthy and detailed letter from me. This company needs to be regulated and fined for stranding motorists for HOURS on major highways. My emergency flashers eventually died too. I was very lucky I was not rear ended, esp. with so many drivers texting on the road. The next day when I called to follow up they informed me their records indicated that a driver did show up after four hours. News to me! Theyll probably use that lie to fight my reimbursement claim. A most disreputable company.

On Wednesday, February 9th at 12:03pm, we called Roadside Assistance due to our vehicles alternator went out and we were stuck on an off ramp in ***, . We called to have a tow truck tow us to the nearest auto parts store, get it replaced and be on our way. The guy I first talked to had to ask for the policy number numerous times, I had to explain where we were numerous times, and finally after 40 minutes he said a tow company would be assigned and be there within 30 min to an hour. An hour went by and no tow truck. Come to find out that the company that was contacted did not accept the tow and no one from this company bothered to contact me. So I called again, got hung up on, called again and explained what happened to another agent. I was told another tow company would be contacted and they would be there within the hour. Thirty (30) minutes went by and nothing. So I called the service provider to find out a time frame. He answered the phone and when I explained to him why I was calling he said he did not receive the assignment. So now back to square one! Called again, explained again. Lady apologized said she would contact the supervisor. She did not get ahold of the supervisor but would assign a tow truck company again. I was told give 10 min and she would call me back. Noone called back! So I called again, was told they would make it a priority and would assign a tow *** would see it on the app. 10 min went by and nothing was assigned. Now its 3:42pm, have been getting hit around like a tether ball getting nowhere. So I called yet again. The lady on the phone was super nice and she was the only one that seemed helpful. We were on the phone with her for 1 hour and 18 min while she tried calling tow trucks. By the time, a tow truck would have maybe come, it would have been 7 hrs on the road stuck. We figured out how to get someone to come to us. The company contacted me and offered $150 as a gesture of goodwill. Worst company ever

On friday I was in a car accident and Progressive sent me thru Agero to help me in towing my vehicle. I was told by Progressive the price would be $160. While I was finalizing the tow with Agero they charged me $458! Mind you, I am a college student who has never been in an accident before so thought the last thing happening to me was me being scammed in a rough time like this. Few days pass, I speak with the ACTUAL towing agency! , they tell me they dont take actual payments until the drop off is complete and advised that I may been scammed by Agero! My insurance is confused as well. Why did Agero charge me this much and for WHAT SERVICES? Got a call Monday from Agero saying my insurance needs to finalize my tow and theyre in contact with them I say okay assuming my car was on its way to the designated auto shop. NOPE! My car has been in storage since FRIDAY, writing this on a Tuesday! 4 days my car is in storage, I called my adjuster Saturday who was aware of the towing , hes confused as well why I was charged 458 , he reaches them to get me refunded . Agero opens an Investigation to figure out where is my money since they dont even know! Still have yet to hear back but WHAT A JOKE. Agero then calls me today and says your insurance is not covering your tow, sorry! You are responsible for all fees& storage I ask where was the 458$ I gave you guys and the lady was absolutely rude and said she couldnt help me. This company is a Scam and theyre unprofessional. I want my $458 back because what exactly did I pay for that night? NOTHING! Scam scam scam! until I hear back from them regarding a refund I will say this is a horribly ran business and does not serve its purpose or true customer satisfaction. Just stole my money and cant find it! Thankfully progressive felt bad for telling me it was 160 and for Ageros WRONGDOINGS and payed my towing fee but regardless I am a college student and need my money back ASAP. Done playing games with these people!

I am an insurance agent that owns an insurance agency. One of my elderly Clients called as he had a flat tire in a grocery store parking lot. At 3:41 PM I contacted a *** through the insurance company thinking I would speak to someone in customer service. That did not happen, instead I got an automated system. That system picked up my information through GPS, and even though I entered manually my clients information it rejected it. There was never a call back from this company, and my client was waiting in the cold, a man of 80 years of age, with only a flip phone, and not knowing what else to do. I subsequently contacted a general two more times, spoke to a supervisor who indicated that they would correct the situation, but that did not happen. I contacted Agero again and got someone from *** on the line in customer service, who must have been working in a chicken coop. I again entered the text information, and still no contact from Agero. At 5:52 PM my client informed me that he had got a call from a tow truck driver who said they could not help him because the address was from a grocery store in *** and he was at a grocery store in ***. This company does not read messaging correctly as this information was correctly input twice and was ignored by Agrro twice. I again tried to contact them at 5:52 PM as nothing had happened for the benefit of my client. I then called my client back and informed him that I would pay the tow personally, and I also indicated that to the towing service which was Burruds towing, but they refused to help as they had no purchase order. When I called my client back he stated that a good Samaritan had finally agreed to change his tire for him, as he was unable to do so for reasons of his health and not having a car *** with him. At 6:18 PM I get a text from Agero asking me if service was still needed. That told me that all of my calls had been Ignored. This is not the first time Clients have received no ser

Called for a tow at 8:30am. Four tow trucks later, at 4pm they finally sent a competent person with the correct type of truck.The first person that came out couldn't get my car on his flatbed truck. Didn't even have the right tools to take off my tire. Dropped the car with the *** several times and damaged it. Scraped the front/underside of the car up against the ramp to the truck. When I pointed out the damage, he got upset and called me "entitled".When he left me and my car, I asked "since you aren't able to tow my car, what should I do?" He said, "ask them to send a 'slinger' truck". So I called USAA/Agero and repeated several times that they should not send a flatbed, but a slinger / wheel lift instead. "Yes, yes, of course we've noted that in the ticket." (Narrator: "They did not.") Every *** minutes I'd finally get a call from the next tow truck. Every time, it was a flatbed, and I had to repeat the process.Every time when I called USAA/Agero back, I had to repeat ALL the information, even though I had entered it in the app. When they put me on hold (for dozens of minutes each time), I had to repeat the same info for the next person. Where was the vehicle, what is my home address, what is my email address, describe the damage? The location was hard to describe, and I have a weird/long street name and long email address that have to be spelled each time. I also had to describe that it is an electric vehicle, and then they would ask questions about that each time.Finally, USAA/Agero gave my ticket to an independent tower. He came with a wheel lift and got my car loaded after a few minutes. Very competent.The USAA/Agero people on the phone were pretty friendly, but I can't imagine a worse system. So many transfers, dropped calls, repeating information, not listening to me. I've paid over $600 for roadside assistance and never used it until now. Ended up costing me thousands of dollars of repairs and many days of hassle. If you have USAA roadside insurance (which is serviced by Agero), cancel it immediately!

I'd literally leave less than 1 stars, if that was an option. My insurance company uses this company for their roadside assistance (at least at nighttime) and we were given BS runaround from *** until the tow truck finally showed up at 440. We were told via the app that we'd have an *** shortly. That was before ***. At ***, I called the company to get an *** since I'm hugely pregnant and was broken down in an area with no bathrooms. I was told she would expedite my claim and I would get notification immediately after getting off the phone with her. LIES. We didn't receive a text for an *** for tow truck until *** - some 2 hours after requesting roadside assistance through our insurance app, and the *** at *** was NINETY to ONE HUNDRED TEN MINUTES! At ***, the tow truck company called us to say they'd been notified almost an hour prior that we needed a tow, but that payment had not been received from Agero at that point, and we needed to contact them. We called and they said there had been an issue with the payment going through but that it was taken care of. We received another call from the tow company 30 minutes later, saying they still hadn't received payment. We called Agero AGAIN and they said the supervisor was pushing the payment through then, and said "yep, it went through. The tow truck should be there shortly". At ***, we received ANOTHER call from the tow company saying the payment had not been received and we called Agero AGAIN and were put on hold and finally told that the tow company hadn't been receiving their payment emails but that they went ahead and did a manual payment override over the phone and that our tow truck should be there shortly. At ***, our tow truck finally showed up. The tow company itself was wonderful but Agero was literally a nightmare. I've been with my insurance company for 17 years and I've had to use roadside assistance a handful of times but I guess they've recently started to use Agero as their provider and it was so terrible, I'm literally questioning staying with my insurance company. This was 100% unacceptable and I hope I never again have to do business with this c*** company.

Agero is a racket, and nothing more than a scam. Those in foreign countries who take the calls to dispatch hang up, cuss, lie about contacting service providers, keep you waiting while they get nothing straight, and the male employees, in general have problems being abusive of stranded customers. I recorded my calls as allowed on calls recorded on their end. They get paid no matter what they put the member through. I waited for over 9 hrs. for a jump start. 14 calls were totally screwed up. The employees seem uneducated in the skills they need to provide the services they promise in writing, and many seem like they're in a country where no one drives. Maybe just bikes. What a lawyer's paradise if they took these cases of fraud, abuse, endangering motorists, and much more! But what is worse is when they tell you you aren't even covered, and some mentally off supervisor can't find you to provide service, and leaves you stranded dangerously in the middle of nowhere, until you get thru to someone the next morning and get to start it ALL OVER AGAIN! EVERY insurance company already overcharging its clients (they all do), should be sued for contract breach, fraud, conversion of members' funds, and all losses stemming from their civil and criminal negligence. However, being told to wait until morning and call again BUT WAIT until the drivers start back to work and "have all their little tow trucks lined up at the donut shop" really takes it! This shouldn't be allowed. It's so cheap, you can't get service. But they owe every customer who has been abused and left stranded when avoidable preventable harm comes to that person because they couldn't get service, and couldn't get to help. Complaintsboard.com ratings look great. These companies don't have to resolve or improve issues and services; they have only to respond to the customer. An email, text, or form letter will get them that A+ rating, which defrauds the next buyer by showing they have the TOP rating it has. Insurance companies owe big time compensation and consumer damages for enlisting this service as their insured's Roadside Service. It requires someone with the guts to take them financially apart. And THAT would be ME!

As a service provider this business can be very unprofessional when it comes down to paying you properly if you request a *** they will pay you, you would do the job and then they would dispute the payment 2 to 3 months later. This has happened to me on several occasions especially when you're dealing with an impound vehicle and the distance may be completely out of your area and you know you're going to have a problem with the billing department trying to get paid for deadhead miles or any other additional fees, so you request a *** to avoid that, they (Agero/ cross country) don't like to pay with a credit card but in extreme cases they will. But they will pay with a credit cards and then they will wait until you do the job and then come back and file a dispute with the credit card company two to three months later ? especially if it's a payment is $300 and above they will say goods and services was not provided even though you have pictures of the vehicle, the *** number and it being hooked up to your tow truck.They act like they try to resolve the issue but they don't. You just get a letter email to you from your credit card processing saying that the charge has been disputed.I have many examples and proof but I'm going to talk about one particular situation that's recent. It was a job they paid us twice to do because of a mix-up with information we refunded the money and then they waited two to three months and then disputed the second payment as well which was the payment that we were supposed to get paid on the *** ( ***) to complete the job once again to avoid the issues with the billing department which makes everything complicated. I have proof of emails. They talk nice but they don't mean you well but they fail to realize most of us service provider talk and that's why they have a hard time finding people to do jobs and that's why the customers wait hours and hours. They love taking payment from from customers when they are over there mileage limit or benefit limit but they hate to pay the service providers.So to any customer or service provider that may sign up with them or that is already signed up you have to tremendous amount of proof and they still will try to deny it.Please beware they have bad reviews everywhere and they continue to hide behind the phone as if they have great customer service but we all know the truth."

Too bad I have to give a star because I wouldn't if review systems worked like that. My brakes went out, and I knew I had to get my car towed to the shop. I love *** and they've always been reliable, so I called them. *** connected me with Cross Country Motor Club at 12PM that day. Cross Country confirmed my phone number then said they would dispatch a tow truck and it should be here in 45 minutes to an hour. At 3PM, no tow truck arrived, so I called Cross Country and was told their system only had the last 4 digits of my phone number, implying it was ***'s fault. Cross Country said they don't dispatch unless they can reach you by phone. They don't text or email. Imagine that in today's tech world a company only contacting customers by phone. So, AGAIN, I gave them my number and they said it back to me AGAIN, then said the same as before about dispatching a tow truck. At 5PM, still no tow truck, so I called Cross Country AGAIN, and was told their system shows no truck was dispatched because they didn't have my phone number. WHAT?!?! I said I called them 2 hours ago and was told that same thing and it should have been resolved then, but their system did not show my previous call. Cross Country was accusatory in their tone implying I didn't make that call. I was irate. They said they would dispatch a tow that would arrive in one and a half to 2 hours. I finally got a tow around 8:30PM. The tow truck driver, who was with a different company, was professional and courteous, which was the best thing about that day. The next day, I called *** and placed a grievance complaint against Cross Country Motor Club. I told *** that Cross Country was rude, incompetent and accusatory of *** and me. I told *** that I had to wait 8 hours for a tow. I told *** that using Cross Country as their dispatching company is detrimental to keeping their good reputation. The *** representative was very receptive and genuinely concerned and apologetic. She agreed with me, thanked me for my useful feedback, and assured me she would report this to *** leadership. I almost left *** after 9 years because of how bad Cross Country Motor Club treated me. I would highly suggest that if you find yourself in need of a tow, ask your insurance company which dispatching company they use. If they say Cross Country Motor Club, tell them to use another company or call a tow company directly yourself. I would not recommend Cross Country Motor Club to my worst enemy. I truly hope *** stops using them.

I have never in life had such an absolutely horrible experience with a company (no hyperbole). It is 2:21AM and I have now made my 10th call to *** to get assistance with my missing car that was originally set up for a tow at 8:22AM the *** MORNING! I initially requested to tow my car from the dealership to my home for home repair. My car was picked up from the dealership at 1:00PM on 3/17, by tow ***. I called the tow truck provider every 2 hours to obtain an ETA. I was informed that the tow truck driver had gotten very busy and stopped to get food at the driver's house *** MY CAR. At 6:00PM I was informed that the tow truck driver's tow truck had broken down so the tow truck driver had to wait for someone to jumpstart his tow truck so that he could tow my vehicle to me. The tow truck driver asked for my patience. At 8:00PM, the tow truck driver stopped answering my calls. I again (several times already) contacted Agero customer service to report status and that the tow truck driver was no longer taking my calls. Agero customer service attempted to contact the tow truck driver as well. After 4 tries, customer service was able to reach tow truck driver and the tow truck driver reported the story that the tow truck driver's tow truck had broken down and that the tow truck driver waited for repair. *** service attempted to send another tow truck to obtain my car from the other tow truck driver. After over an hour, I called back as I had not yet received information regarding another dispatched tow truck. I was later informed that no service order was in place. I was informed that another would be sent. Unfortunately, this time, the request was for the wrong vehicle. I called and spoke with *** from *** and was informed that the request was for the wrong vehicle yet he would drive to the site and call me back. 2 hours later, there was no response from that tow truck driver either. ***, I contacted customer service and customer service was never able to get ahold of ***. *** service informed me that I was not able to speak with a supervisor (*** THOUGH IT HAD BEEN OVER 12 *** SINCE MY CAR WAS TOWED AND NOW MISSING); not to mention that this was my 9th call to customer service. *** service informed me that their resolution was to send a message to a supervisor to maybe get a call back within 2 DAYS! *** service also informed me that they could submit a missing vehicle report and once my vehicle was found, they would send me a text! ***! I have never seen such poor service to a customer in such a critical situation! This is a person's mode of transpiration to work and school, MY mode of transportation, and clearly that doesn't matter at all to Agero. I have never seen such poor service especially related to such high value products (vehicles). I sit at my desk at 2AM trying to figure out how to find my car that *** helped facilitate lose. "

Agero Roadside Assistance; an additional service I pay for on my auto insurance policy, left me stranded on the side of the highway in the middle of the night. My tire blew around 11:45pm on the middle of the interstate. I called and requested roadside assistance to help change my flat tire, as I had the temporary spare in my trunk. I received a text that said good news, a technician will be to your location in 18 mins. Close to an hour later, their tech showed up, but did not know how to change a tire. I had the entire repair kit on my car, which they were not familiar with and kept telling me was the wrong kit for my car. Despite my attempts to tell him that someone had changed a tire before using this exact kit, they kept insisting that I was wrong and recommended I have my vehicle towed instead. I insisted I do not need a tow; he contacted their dispatch and told me he had requested a tow, and then left me (a petite, young woman alone) on the side of the highway with promises a tow truck would contact me soon. Another hour passes; no one has contacted me. I finally call yhe provided service number again, the woman that answers seems confused that I was still waiting, when I told her that I do not need a tow truck just someone that actually knows how to change a tire? She said she would send someone soon. Another hour passes, no one has contacted me. It is now close to 3am and I have been left waiting on the side of a highway with promises someone was coming in 18 mins for close to 3 hours. I inevitably flag down a passing motorist that agrees to help me (and was thankfully a trustworthy Good Samaritan; again, small woman alone in the middle of the night) who takes 30 seconds to look up a *** video on how to change a tire and has my spare on within mins. This kind person even followed behind me until the next exit to make sure I got to a side road safely. Cut to the next day, around 3pm when I received a text *** Someone has been assigned to your tow request and will be there in about 2 hours.15 hours after I begged someone to just help me change a tire. I called and cancelled the request and fairly angrily explained to the person in the service department that it has been over 15 hours since my request and I had obviously figured out a better solution. Still my request was not cancelled and I was inundated with calls from a tow truck asking for my location while I was at work. I stepped away and called again and explained AGAIN that not only do I no longer need a tow, at no point did I ever need a tow truck and hung up. I assumed someone was worried about a possible negative review, considering they left a woman stranded alone on the side of the highway (which I believe is the #1 use of roadside assistance) and the customer service left my continuous messages asking if I was ok while I was trying to work. This is the least reliable assistance program I have ever paid for and am planning a switch to a different insurance company simply because of the ridiculous, dangerous and careless service that was never provided by this company.

My experience is remarkably similar to Mr *** and the others posted below showing bad practices harmful to the public for at least the last 3 years. This is a pattern of practice problem that requires serious legal and state consumer affairs agency intervention. Agero and any insurance company using its "service" have serious deficiencies that are beyond inconvenience, they expose people to danger and peril daily knowingly. This company in my experience and those writing below is not accountable. It dodges accountability generates profits by exposing its customers' subscribers to danger, remote, roadsides.The insurance companies must also be held accountable. They reference a call center claiming it as their own but is actually routed into Agero that leads to inept, poorly trained call handlers who take an enormous amount of time to respond and do not deliver effective service - actually no service. I was stranded for hours along a dangerous roadside site just outside *** on I-76. The car had a major blowout, the tire sidewall split open. I was able to get the car over just in time between fast moving traffic, but I could not get far enough to the right of traffic for me to safely attempt wheel change. Further, bad weather was moving in. *** literally passed. *** did not call me until 130AM (my call went in at 530PM which itself took nearly 30 minutes on hold by a poorly trained and inarticulate *** call handler). It said it had dispatched a company with *** in its title but with a call in number of area code 214, ***. That number never answered after the original "59 to 89 minute" response claim which was a one way text message that I patiently waited long since expired. Calls to the "responder's" *** number (again, I was at a point outside ***) was indefinite music on hold -- it is a scam that Agero could not rebut. It was also clear this "provider" had no *** contact and even at its call at 130 AM by a person who apologized but said he, Agero admitted it had no record of response by its contracted *** service "provider". He wanted to know if I was still at the roadside over 8 hours later. It had no explanation and said to me repeatedly it believed my account, again remarkable admission. I told him I was declining the 50 dollar offer which is part of their bad faith practices to cover up these practices. I told him as the prior to hold all tapes and electronic evidentiary documentation for my attorney to discover. This requires serious legal and state consumer affairs bureau intervention since as the record clearly shows this is systemic, long lasting and rooted in bad business practices. I am also going to work with my insurance company with its $80B annual revenues why they are affiliated with such a 3rd party firm that places its customers in *** way. These companies are exploiting consumers for profit and there must be accountability for their bad faith, inattention that this record clearly shows.I left the lowest star rating I could and would have as others stated used a negative star rating.

uses this horrible company for its roadside assistance. I called Saturday 07 Nov 2020 to get my *** towed to the dealership. I called around 9a and was told I would get a call with an ETA as to when the tow truck would be there. 3 hours later, and no call, I call Agero back and they said that the tow company they had to tow my bike does not tow bikes. They contacted another company and told me that they should arrive in "90 - 120 min". They should have contacted me when the other company cancelled. 3 hours later, and still no tow, I had to call back and cancel because I had to be somewhere. Tuesday 10 Nov 2020 again around 9a I call to get my bike towed. I was then told that I would get a text giving me the ETA. 3 hours later, no text with ETA and no tow, I called Agero and was told that the tow was cancelled. I asked if the tow was cancelled because the tow company does not tow bikes and the Cust Srv Rep told me "yes". I explained that they did the same thing to me the previous Saturday. She assured me that she would get a company that tows bikes. she put me on hold then got back to me and said that *** Towing Specialists would arrive in about 25 min to tow my bike. I felt relieved and thanked her. 2 hours later, no tow yet, I called back and told them that no one has showed up. The Cust Srv Rep that I spoke with put me on hold. She got back on and said that she cancelled that tow and got me another company "*** & Recovery" and that they should arrive in about an hour. An hour and a half later I tried calling the tow company myself and got a message that the cell customer is not currently available and I should try my call again later. I waited 30 min and try to call again and this time it rang about 15 times and the just hung up. I called Agero again and they told me that the call was cancelled because the tow company is not able to tow bikes... One would think that a company that contracts to tow companies to tow bikes would know whether or not the tow company actually tows bikes. I told them that I need to get the bike to the dealership and that they close in 2 and a half hours. The Cust Srv Rep asked if she could call me back so she could make some calls and see what she can do about getting someone out to tow the bike before the dealership closes. Cust Srv Rep called me back in about 5 min and told me that she got a hold of Tony from Quick Towing and that they do tow bikes and that he would arrive in about 40 - 45 min. After an hour and a half I called the tow guy but there was no answer and I could not leave a message because the mailbox was full. About 15 - 20 min later I called Agero and was put on hold so the Cust Srv Rep could find out where the tow truck is. When she came back she said Quick Towing cancelled the tow and did not give a reason as to why. I told her the dealership closes in less than an hour and she said she would not be able to get anyone out in time. We scheduled a tow for tomorrow, Wednesday 11 Nov 2020, morning between 9a - 9:30a. We will see if it actually happens though I am not overly confident that it will. I am very disappointed in *** for working with Agero. I think that in April, before my policy renews, I will look for a different Ins company.

Misleading and ***, May 15 I am writing to document, and express my extreme disappointment with, the six and a half hour misleading and incompetent roadside assistance my wife and I experienced on May 15. Here is the chronology of the day (times are approximate):9:40 am. My wife called *** (***) to report a flat tire. She was on route 95 north just past exit 64. *** texted that the provider, on point assistance would respond with an *** of 55-56 minutes.11;15 am. My wife called *** to report that on point assistance had not arrived.11:30 am. *** called me around 11:30 to say *** had replaced the first provider with a new provider, *** (who would respond with an *** of 35 minutes. (Note that my calls went to voicemail, with no call back from ***. Providing the drivers cell number would have been much more helpful, as we could confirm cars exact location.)12:15 am. *** driver called my wife stating he was out front at an unspecified location. She gave him the cars correct location, and he called 10 minutes later asking her for further directions.12:45. *** arrives, more than twice the purported ***, an *** that was clearly misleading. 1:00 pm. The *** service person states he cannot change the tire because it requires a lug nut key. He says he cannot not tow my car and that I need to call *** to arrange a flatbed. I then called *** to arrange a flatbed. 1:30 pm. *** texted me that the flatbed provider, again ***, would respond with an *** of 60 minutes. 3:45 pm. *** driver called my wife stating he was out front at an unspecified location. She gave him the cars correct location.4 pm *** Towing flatbed arrives, an elapsed time of 150 minutes, almost three times as long as their purported ***. The flatbed was to deliver the car to ***. I explicitly asked the flatbed driver to leave the keys in the dealers after-hours drop box if they were closed by the time they arrived. 8:30 am, Monday May 17. *** service manager calls to tell us the flatbed driver left the keys locked in the car, forcing us to drive there to open it. By ignoring my explicit request to leave the keys in the after-hours drop box, the *** flatbed driver appears to be neither competent nor professional.11 am, Monday May 17. *** service manager calls to tell us that none of the wheels on the car require a lug nut key. This fact demonstrates that the *** service person who stated he could not change the tire because it required a lug nut was not competent.Based upon this experience I strongly encourage *** to drop both On *** and *** Towing from the *** list of authorized providers. As a further note, there appears to have been a breakdown in communication between *** and the *** drivers regarding our cars location. When my wife and I each spoke to ***, the dispatch staff seemed to understand our location correctly. However, the first as well as the second *** driver each initially went to the wrong location, calling my wife to state they had arrived. She had to direct each driver to the cars correct location. Perhaps this location communication breakdown is attributable to a flaw in the *** location tracking app, ***. In light of this misleading and incompetent roadside assistance we will not renew our roadside assistance contract, nor will we recommend it to anyone we know.

I needed gas this morning. I have insurance through USAA. The outcome is that I was told you would not help me until tomorrow. It is Saturday MORNING. It is snowing and cold and I need to have my vehicle available to me. This is unsatisfactory,

I have never had a problem with Agero before. In addition, the person was rude. Please listen to the recordings if there are any. I ended up joining AAA and was given immediate service and had gas within 25 minutes. I pay USAA $259.00/month for insurance and the security of roadside assistance. I would like an explanation. 619-846-4393fe

Was told 90 minutes for tow truck arrival. Five hours later finally showed up after being lied to multiple times. First dispatch told me 90 minutes so I waited two hours then called the tow truck company. They told me 20 minutes. I waited another hour and then dispatch called me back And said it’ll be an additional 45 minutes because of traffic in Wyoming on a Sunday at 6pm where there is only cows, i was lied to multiple times and then five hours later the tow truck driver finally showed up. This company lied to me the whole time. Agero should cover the $730 for horrible service and lying to customers, they should be straight forward with customers not lie to them. My 4 year old kid was with me on the side of the road in 18 degree weather for 5 hours because of incompetent company’s. Dispatch failed

Tow truck driver broke my key it’s been over a mth mark has not returned my call nor has a supervisor returned multiple notes has been tagged and left completely neglected regarding the matter please have someone in upper management reach out please I no longer want mark o handling my claim please Case # [protected] the problem is that my issues haven’t been resolved by claim agent nor have claim agent mark nor have a supervisor reached out regarding a resolution after 72hrs but it’s been over well 300hrs I’ve left multiple notes to both party’s to return none have attempted just one my replacement key because the other one is not functional it glitches every other day sometimes have to take an Uber

Om 08/21/2023 i had two blown tires on the passenger side. Called roadside who sent a wheel lift truck. As the driver kept lift the front of the car i told him 3 times he was stressing the front bumper and proceeded. Thankfully it didnt break. He then put dollies on the rear wheels and proceeded to tow the vehicle to walmart. Once there, i was talking with the tire tech when the driver came over and asked me to follow him back to the car where he pointed out the damage. He took pictures and i took pictures. I filed a claim. Two weeks went by and i called. They said they have no record of a claim and so i had to file a claim again. Been two weeks emailed them twice, called them 4 times and get a record answering machine asking for a 5 digit extension number which i never received. Which this claim by their own statements should’ve been resolved in 24-48 hours. So i called their customer service line and they just transferred me back to the recording. Claim# [protected]

On 8/23/2022 my 2008 *** Camry broke down at busy intersection around 12:30pm. I contacted my insurance company *** to open a roadside assistance claim 678033-GN. Nationwide contracts with Agero to provide their policyholders with such coverage the service. Agero then contracts with tow companies to dispatch requests. After placing the call to Nationwide at 12:33pm, *** Police arrived on the scene to direct traffic as my car was blocking traffic. I received a text from Agero bout 45 minutes later after first call ,and received text from tow service with estimated wait time of another 60 to 90 minute wait time. I called the tow company that was dispatched to provide the tow to see if the *** was correct , and the guy stated it was correct arrival time because his company was located in ***, *** about almost 1 hour drive from where I was located. So the *** called their tow company *** to tow my vehicle from the scene due to traffic delays. I pleaded for them to allow the hour wait as I was on phone speaking with tow driver. But they called their wrecker that towed my vehicle for $150. I did not have the money so the car sat in storage yard for 5 days at $35 a day for total of $325 to get out. This happened on a Tuesday and I was not able to get vehicle out until Saturday. Contacted Nationwide and they refunded me $150 for tow, and stated Agero would refund the $175 storage fees. On Friday September 1 at 5:30pm received at call from *** from a man name *** with Agero damage team department. He received the request for refund from Nationwide as they mailed out my refund. He told me to send email to [protected]@agero with CLAIM#*** in subject line along with proof of receipt for tow and storage reimbursement fees. And since Nationwide already reimbursing for $150 tow. He would reimburse $175 storage fees. Sent email as Agero requested on 9/2/22 still no check as it was their fault police had tow

On 5/28/22, I needed my car towed, which was located at *** at *** in ***. My car was parked on grass & got stuck in the mud. I went through my car insurance company, USAA, to get roadside assistance. *** Services came. I had a friend named *** with me. The tow guy, ***, connected my car using a cable behind my front driver side tire. *** instructed *** to turn the wheel to the left while he retrieved my vehicle out of the mud. The cable began to hit the rim, causing several deep scratches to it. When my car was out, I tried to check for any damages, but because it was dark outside, I was unable to see anything. I stopped to get gas & since the station was well lit, I was able to see the damage done to my tire rim. I immediately took photos and texted the tow driver, who denied any of the damage.On 6/10, I was able to reach someone at Agero, the third party responsible for sending out the tow truck, by phone regarding my complaint. They emailed complaint requirements, which included an estimate of damage, time stamped photos & written statement. On 6/27, I emailed *** Swim, the representative handling my complaint all 3 of those items. On 7/1, ***, called asking for a verbal statement which I provided. On 7/6, *** called denied my claim due to insufficient evidence. I asked why and if she spoke to my witness. *** admitted she didn't have my written complaint & was unaware I had a witness. I told her that all that Information was included in my verbal and written statement, requested she get it and contact ***. She called him immediately called him afterwards. On 7/7, *** called again denying my claim. I asked to speak to a supervisor & explained she wasn't able to get one. From 7/8/7, I emailed *** daily asking for a supervisor's contact Information. She never responded. on 7/15, I called Agero and spoke to a rep named ***. On Hold for 2 hours & never talked to one.

Case # ***-04-3762249Job ID: *** Vehicle has Progressives 24/7 Roadside Assistance policy. Services are provided by Agero, *** AKA:A Cross Country *** Swoopme, Swoop. Vehicle's policy includes jump-starts at no cost. Called Progressive, they transfer call to Agero. Agero's agent explained a payment of $303.50. Before, Agero would send out a tow truck." Once, payment was charged to my bank card on August 1st of 2021. Agero's call center agent texted a link to my cell phone, link was for Agero's phone app at 8:23 pm on August 1st. We got home at 2:11 am on Monday Augest 2nd, 2021. Waiting in temperature of high 90s, for over 5hrs. Just before driving into ***, . Get phone call from *** from Anytime Towing ***). *** asked us to meet him at the parking lot of ***. *** was out side his tow truck taking picture of our vehicle, when pulling up & parking. I signed blank service order, never received a copy. Few mile from home. Agero's agent call my cell, ask about our experience with the tow service. I explained to agent that it was a battery jumpstart & not a tow. Agent hangs-up & Agero's software was removed remotely from my cellphone. Agero's "*** winning turn by turn software" will show that we met *** at the parking lot of ***. Yes, Requested a tow, but only a recieved jumpstart. Battery jumpstart are free with vehicle's Progressives 24/7 Roadside Assistance policy. Included PDF (Court Case No. CPF-12-***) on how Agero *** is on record. (Operate flawed data/inaccurate billing) & continuing to hang-up on customers. Outlines my experience. Filed claim reimbursement with Progressive online claim service, received claim number CLM202108-486661. Never notified that claim was closed, failure to reimburse. Called Progressive operator transfer to Agero/Swoop services. Called, E-mailed, Text Always reply: "Will get back to you".

I was involved in an accident in ***. By State Troopers orders, my car was taken to a Tow Yard named *** Towing about 3 miles from the accidents' location. I wanted my car taken to ***, a shop I've used before, located at ***. I was informed by ***, the owner of ***, that it would cost about *** to pick up my car from Commerce *** due to it being about 150 miles out. I called for a second quote, ***'s Towing who can be contacted at *** and got the same price. I decided to call Cross Country Motor Club, INC. who also goes by Agero due to being the people in charge of the roadside assistance program on the extended warranty for the car involved in the accident, a 2019 *** CHR. After all my information was taken and verified I was informed I was completely covered under my plan, and the next day they would go through their service provider and take my car from *** Towing to ***. This is when everything went downhill, The next day I get a call from Alpha Statewide Transportation LLC informing me that he was who was hired for my car's transportation but on his route to , on the borderline between *** and *** he was contacted and told by Agero that they were no longer paying for the contract so my car would be taken to Alpha Statewide Transportation LLC instead until all fees were paid. After contacting Agero about this multiple times, and getting no resolution to this issue I then contacted a supervisor who goes by the name of ***, and can be contacted at *** I was assured this was their fault and they would pay Alpha's Transportation for the release of my car. *** was told by *** he would recive a payment the next day and never did, and I haven't been able to get in contact with *** ever since. Two weeks go by and I have no option but to pay for my car to be released costing me *** due to Agero retracting a contract.

On Feb 24th I called my insurance company because I had a flat tire. I was connected to Agero. Agero informed me I had no roadside services with my insurance and they told me they could send someone out to change my tire for $76.00 dollars. I accepted and payed with my debit card. Two hours later a guy named *** arrived. He could not change my tire because he did not have the correct tools. He was more of a tow person. He said he did not know why they had sent him to change a tire. He left. I called Agero and explained the situation. They apologized and offered to send someone else. I said no thank you. I do not want to wait another two hours. It was already 8 pm and very dark. I said just cancel it and refund me my money. The rep said ok no problem. You should receive your refund in 5 to 7 business days. On Feb 29th I called them again. Just to make sure it had gotten cancelled. The rep said yes it was, to wait 10 business days for my refund. No refund came thru. On March 9th I called again. The rep *** told me it had never been cancelled. Supposedly she spoke with her supervisor and was going to take care of it. She even when as far as to type in notes of the problem and so on. I think she was just BSing me. She told me someone would be in contact with me in the next 24 to 48 hours. NOTHING! I called again March 17 spoke with a ***, I believe. Explained the situation. She looked into and said service showed as completed and was never cancelled. Are you freaking kidding me! Ugh. Now here is the thing...on 02/25 at 7 am I called again for service for my tire and again paid $76.00 dollars. I figured I was getting refunded for the previous day because no service was done. After waiting 1 1/2 hrs some one showed up changed my tire and I was on my way. So this last rep said...it shows service was provided and completed on the 02/24. And I said...you really think I was going to call back on 02/25, pay another 76.00 dollars if the service was done on 02/24? These people are LIARS and a Joke! I just want my $76 dollar refund!

The email I was given is noy valid and they are not returning my call.2018 *** CLA *** Please See I emailed CASE NUMBER: *** To Hi, ***.The email is not good that AJ gave to submit a claim.*** From: *** Sent: Thursday, October 21 7:11 PM To: ***'Cc: *** Subject: CASE NUMBER: *** Hi, AJ.I apologize for the delayed response getting back to you.I will email the attached video and photos for my car here shortly getting damaged from the tow truck!*** | Director of *** Direct:*** | Cell:*** www.pdaleadership.com www.linkedin.com/in/kathyjkaiser From: *** Sent: Thursday, October 21 6:46 PM To: *** Cc: ***' Subject: FW: : CASE NUMBER: *** Please See I emailed CASE NUMBER: *** 2018 *** CLA TOW TRUCK DAMGED MY CAR ***rom: *** Sent: Tuesday, October 19 7:34 AM To: *** Cc: *** Subject: FW: : CASE NUMBER: *** I have to attach 1 video at a time! It is too big.*** From: *** Sent: Tuesday, October 19 7:31 AM To: *** Cc: *** Subject: RE: : CASE NUMBER: *** I attached 2 videos and 2 images close-up!Thank you.*** From: *** Sent: Tuesday, October 19 7:19 AM To: *** Cc: *** Subject: : CASE NUMBER: *** Please see images from the damage the tow truck did!Thank you.

I own and operate a fully mobile repair business from a home office. We are not open 24/7 and closed holidays and weekends. We do not and never have provided roadside assistance or towing and recovery yet I receive calls for these specific services from three different Agero phone numbers (based in ***, ***, and ***) at ALL hours day and night, holidays and weekends included, even at odd hours of the early morning (like 2, 3, 4am...) and quite often multiple times per day. I have answered, explained that we don't provide these services and asked to be removed, even asked several times to speak with the caller's supervisor and done the same. I have tried ignoring these calls, thinking with no answer perhaps they would stop calling. I have tried calling and emailing numerous contacts shown on their website, listed on the internet, and quite a few listed under their corporate registration. Some of these "contacts" are listed as corporate executives. No response from any of them and the calls continue. I operate from a home office and after multiple attempts of various means, I have been unsuccessful stopping these calls. We have never done business with Agero and do not know how they got our company on their call list. The situation has escalated to the disruption of daily business not to mention personal harassment of family. On Friday 9/1 I tried once more to contact someone at the corporate office to cease and desist these calls by answering one of them and forcing them to transfer me to a supervisor who told me he would make sure our number was blocked on their end, but since that conversation have received over the weekend and holiday six more calls from Agero. Our company telephone is a landline without call blocking, as call bloicking is a service we have to pay for monthly and I should not have to pay to cease what have now become harrassing calls. If I receive no response I will be forced to take additional actions which I do not want to pursue. When customers inquire, as they often do, what we recommend for this type of service, it will definitely not be Agero we recommend.

Re: Case #: *** On July 17th at 3:05 pm I requested roadside assistance due to my vehicle not being able to start. Over 18 hours later the towing company finally showed up to take my vehicle to the repair shop one mile away which I had requested through the Agero mobile app. My vehicle was towed away and several days later a mechanic (unbeknownst to me was at a different repair shop) explained that it would take a week to complete the repairs to my vehicle. At the end of the week I called the shop I assumed my vehicle was being repaired at and they had no record of my vehicle ever being there. After several confusing minutes the person I spoke with said my car was at a different shop. I was completely dumbfounded how that possibly could've happened. I picked up my vehicle on July 24th at the shop Agero had my car towed to, which was many miles away. After leaving the shop and driving for several miles the vehicle suddenly had no steering or brakes; fortunately I was able to pull off the road safely. It's very unsettling knowing this easily could have caused a serious accident or harm to myself or someone else! The following day I had my car taken by a more reliable company to the shop I had requested Agero take it to from the beginning. After inspecting my vehicle the shop said there was over $1000 damage caused by the incorrect shop Agero sent my vehicle to. I was also charged for unnecessary repairs because of the other shop's lack of experience with vehicles such as mine. It took another week and a half to have my vehicle repaired correctly, and I had to rent a vehicle during that time. I spoke with a helpful Agero representative named *** on July 27th and she determined Agero was in-fact responsible for the error of sending my vehicle to the wrong shop and noted it in my case. I filed a claim via email for the cost of the repairs caused by the damage and waited for a response by Agero. Over a week went by and there was no contact or response by Agero, so I sent a followup email asking about my claim on August 4th. On August 7th a very rude and unprofessional representative called named *** (she wouldn't say her last name). She was argumentative and tried to shift all blame and responsibility onto me. This is completely unacceptable, negligent and unethical in the very least. This entire fiasco would not have happened had Agero sent my vehicle to the correct shop. Agero is 100% to blame and it would be expected that they own up to their mistakes and reimburse the additional expense this has cost me.

Good day, This is the fist time I call Agero Road Assistance,(since I have *** insurance this is the company they partner with) and I had the worst experience with the road assistance I could ever had. My car broke down at 9:27 pm on Sunday February 14th in *** and the Agero contact center sent me the towing service 6 hours later! I had to wait all this time in the street, waiting hours and hours for a towing service, this was insane and not acceptable at all. When calling the road assistance contact center at 9:30 pm, the first agent told me the service would take an hour and twenty minutes to arrive. When I followed up with a call in the second hour, the agent told that my service was canceled because there was an urgent request... what kind of answer is that? Since the towing service did not arrive, I continued calling the road assistance contact center at *** and it would sometimes take me more than 30 minutes to get a hold of someone. I had to request the towing service through the *** app as well in order to get a call from an agent to follow up on my previous request. I spoke with 4 different agents: the fist three were very incompetent and with an extreme poor customer service, they were not able to send me the service I was begging for and I even requested them to give me a follow up call 30 minutes later to see if assistance was on it's way and they never gave me a call back; instead, I had to call and wait to get a hold of someone at the understaff contact center. Until, I was able to get a hold of the 4th agent, ***, who finally was able to send me a towing service and personally take care of my request. At least, someone reliable... How is it possible that a company like *** partner up with Agero if they do not even they towing services available for their customers? How come Agero can have contact centers that provides the poorest customer service when one needs it the most?! After dropping the car, I got home at 5:00 am with no sleep and completely exhausted and frustrated. Put yourself in my shoes for a moment. How would you feel? Obviously, I was not able to go to work and I miss one day, so I need to be compensated for this matter, along with the money I spent in food in during those 6 hours. $200 for the work day I missed and $50 for the food I bought, with a total of $250. Since when a towing service takes 6 hours to arrive? Insurance companies should be aware before partnering up with a company like this. You can look in your system all the times I called and all the agents I talked to all night long. I am contacting *** HQ in *** to file a formal complaint. I look forward to hearing from you to solve this issue.

The driver of the tow vehicle was rude and difficult to work with. When he called me to confirm he was on his way I tried to explain verbally that I had called the roadside service back and updated the destination of the tow. The driver quickly informed me that he would only be able to tow the vehicle to a repair place that was initially listed. I replied to him that if he was not able to take my vehicle where I wanted it to go then there was no need for him to come to my location. That was when he began saying to me that there was no other service working. I then replied that my roadside assistance with *** would find me someone else and then I said thank you for your time. within a couple of minutes he was there, backed up to my vehicle and attached his dolly before he got out of his vehicle. I then told him I was calling *** back to have another service that would be able to tow my vehicle where I wanted it and ask him to release my vehicle that since he was not able to satisfy the customer he was not needed. Eventually I was able to get someone from roadside assistance on the phone and ask them to speak with the driver about the update to the destination I had already completed and to authorize the driver to take me and my vehicle to my home. The driver was still resistant and insisted that he was using some special equipment that created an additional fee and still maintaining that until he got an update in his office that he would only take my vehicle to a business and drop it off there. Eventually the Office did get the update and the driver agreed to tow. Upon arriving at my home I asked the driver to pull my vehicle to a specific location that would make it easier on the tow the next morning. The driver complied and before either of us got out of the vehicle he lowered the rear end of my vehicle to the ground and release the clamps It was at that moment my vehicle began rolling and continued until it crashed into the neighbors storage building. We the driver and I both checked it out and then I ask the driver to pull my vehicle back to where it was and allow me to place some rocks under the wheels to keep the vehicle from moving. While I was doing this the driver got a flashlight out looked under my vehicle and told me that he thought the shifter cable had broken. After my damaged vehicle was secured the driver did not mention a damage report then got in his vehicle and left. I was literally in shock at that moment came inside and called *** roadside assistance again to schedule my tow for the next morning. Since then I have called them several times and they deny towing my vehicle and will not file a damage report. Since September I have attempted to reach them many, many times unsuccessfully. When I have reached someone they were not able to locate my name, case number, claim number, telephone number. One time I got to talk to an agent *** who told me he was sending the case to a committee. Bottom line is I have reported them to my *** Insurance Agent. Now I have a $2,757.40 as a result of using this company and tow company that I will have to pay. I only hope that God makes good on the promise that "vengeance is mine" thus saith my Lord and God.

I filed a roadside assistance claim for a jumpstart through Agero. I had just purchased a *** exactly 6 days prior. When the service provider arrived he pulled up in a personal vehicle with his wife and kids. He attempted to hook up a portable charging device that immediately died after connecting to my battery. He then attempted to hook up jumper cables to my battery without his car running. At which point his wife yelled " You know you can't jumpstart a car with our car off" The service provider apologized and stated "My father has been in the hospital so I haven't done this in a long time". When he turned his car on sparks began to ignite on my battery. He told me to try and start my car and when I did I smelled a very strong electrical odor (Which later I found out to be the Electronic Control Module Burning) When his car battery died his wife began yelling again saying that he was hooking the cables up wrong. After a couple of minutes his car battery recharged and he attempted to jumpstart the car again. I handed him my users manual and he did not look at it. The users manual showed a diagram of the battery. Since it is a German car, there is a no red cable. There is a brown cable and a black cable. The brown cable should be hooked up to the black jumper cable and the red jumper cable to should be hooked up to the black cable. The service provider was hooking the red to the brown and black to black (ultimately reversing polarity) Sparks began to ignite from my battery again. He then said something was wrong and called "a friend" of his. He told me that his friend was going to come and help. I went back in my house to wait and and he came to the door and said he had to go and that his friend was on the way to help me. He also stated that most likely I would need a new battery. (His friend never showed up) After he left I had my neighbor remove my battery and went and purchased another one. I called the *** dealer and after telling them the events that occurred they told me it sounded like serious damage occurred and that I should have the car towed to the dealer. I sat the battery in the cage (not connected) and advised the tow company to be careful because the new battery was sitting in the cage not connected. After extensive testing the dealer advised me that damage was done to the ECM, Alternator Fuse, multiple minor fuses, Door modules and my radios AMP. I only had enough in savings to repair the main components (ECM, Alternator Fuse and minor fuses) $1100.00. I filed a claim with Agero and after 3 weeks I get an email from a liability specialist (***) stating that he has reached a decision/resolution and was waiting for his manager to approve. A couple days later I receive a call from another liability specialist named (***) who stated that *** was no longer with the company and that he would be taking over my claim. He stated that he had to revisit the details of the claim and contact the service provider, the dealer/repair shop. I just spoke with *** and his resolution was that he could not hold the service provider liable for damage to my car reasons being 1. Vehicle would not turn on after several attempts at jump starting the vehicle, indicating possible issue with a component of the electrical system. (The car wouldn't start because the service provider reversed polarity by hooking the jumper cables up backwards and blew the ECM) 2. Customer confirmed battery was disconnected prior to being assessed for damage, disconnecting battery can cause electrical issues if done improperly. (I was advised by the service provider to replace the battery). *** explained that there was no proof that the service provider hooked the jumper cables up incorrectly because the service provider says that he did not. *** stated that this was a case of "He say, She say". This is the absolute worst experience I have ever had with a business and the first time I have ever felt it necessary to file a complaint with the Complaintsboard.com. Agero and their liability specialist are crooks and their sole purpose is to find ways to not hold their company or their service providers liable for any damage done. *** was right this was a case of "he say she say" and the word of an unprofessional, uneducated amateur service provider superseded mine and the *** dealers. I am livid and disheartened to think that I have fallen victim to a company that practices unfair/deceptive acts/practices. I could cry. Not because I am out of $1100 in savings fixing a new car that ran perfectly fine but because the service provider lied and Agero clearly had no intentions of rectifying my grievance. I see now that the world we live in is a corrupt one and businesses like Agero should not be *** Roadside assistance provider.