The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Intelius - Intelius.comno name-address report received

K
This review was posted by
a verified customer
Verified customer

I tried to use this company for a reverse # look up & they ended up taking ALOT more than agreed upon, as well as NOT refunding the money as they agreed. And this is one of those scams that if you click to agree with them, you end up paying another company you are not even aware you agreed to, they are called PMI (privacy matters...LMAO talk about wolf in sheeps clothing)or that is how it shows on your bank statements. The customer service for BOTH of these companies will draw this out to past your 90 days of getting any refunds or fee's dropped. I think it is crooked and WRONG to steal from people.
My bank account isn't candy in a dish to help yourself to. And they wanted to have me FAX my whole bank statement to proove this? HAHA Got me once their bad get me twice my bad. Not a stupid fool like they seem to think. But I recommend anyone searching this company to see if they are ok for you, that you just stay away, I am out $$$$ due to not catching it right away and when I did they prolonged it to avoid paying me back. Sleep well employees of Intelius & PMI, cause your game will be done soon. People will catch on to your scams & you will be without a paycheck.
Their customer service STINKS & will try to get you to argue. I think of the 200 times I called I got 2 nice people.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Oct 16, 2009

    If you require further assistance, please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you.

Responses

  • Sc
    Scott Johnson Dec 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    How about disputing the charges with your credit card company for services not rendered?

    Pablo

    0 Votes
  • Jo
    Joe Mahma Jan 23, 2008

    COMPLAIN to:

    Better Business Bureau

    Federal Trade Commission

    Attorney General's Office in the state of Washington

    And file a dispute with your credit card company.

    0 Votes
  • Ol
    olivia Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    so i called intelius i asks why they charged me twice, i ask them if they had anything to do with private matters the rep told me no dam liar,you think im stupid yea i had to cancle my credit card cuase of these idiots,la candela te va a cemar, la candela te va a cemar, la candela te va a cemar pinches putos yea im pist its bad enough you get your idenity twice.and now this what the hell is wrong with you people thats this world is so ### up.

    0 Votes
  • Kr
    Kris May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I as well used them for reverse look up & was charged much more money than expected or what I agreed to. I did manage to get a whomping 40.00 back after it caused more value of damage.
    Agreed that customer service stinks as well.
    Agreed that they are crooks
    Agreed that they are not professional.
    Agreed they try to get you upset so you are side tracked.
    And yep I agree that what goes around comes around. Karma will bite who ever is in charge of this and the supporters. No worries on my end. They will no longer ever get a penny out of me again.

    0 Votes
  • Un
    unsuspeting consumer Jun 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just found numerous charges to my credit card account from Intellus.com. They were made in Feb, April and June, totalling $66.00. I never used this ompany to searh for my long lost relatives as none of them are lost. The charges appesar to be a recurring subscription fee. Intrellus.om should be shut down and the US Attorney General needs to charge this company with internet fraud.

    Since many of you have not been able to contact Intellus to0 dispute the charges, I filed a dispute with my credit card company. Hopefully that'll be the end of this.

    0 Votes
  • Fl
    Floyd Clemons Jun 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Why was I billed 14.95 on my credit card, for your services, on 06/06 ref. # 24692168158000679765444. I will call, thank you, Floyd.

    0 Votes
  • Ro
    Rosalinda Wiesand Aug 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was billed $72.86 for nothing! A MEMBERSIP THAT i did not approve and DOES NOT WORK. I checked the box "NO "show my report. I tried to call the co. and is closed I'll try tomorrow and will call my bank to dispute charges. I GOT NOTHING!!!

    0 Votes
  • Ju
    judithucv Oct 15, 2008

    Spanish speakers NO COMPRES INFORMACION A INTELIUS-INTELIUS.COM
    I'm glad that I found this page. I used the minimun service of INTELIUS-INTELIUS.COM for getting the information that I needed, I try to get more information and pay more but no way Jose. Now I will follow La SABIDURIA POPULAR I will check my bank statetment to make sure this criminales, ladrones, tramposos wont get my dinero from my checking account. NO MAS. SPANISH SPEAKERS LA INFORMACION MINIMA QUE ESTOS CABRONES ME DIERON EN REALIDAD SE CONSIGUE EN LAS PAGINAS BLANCAS DE LA GUIA TELEFONICA Y OTROS SITES EN LA RED. NO VALE LA PENA ARRIESGARSE CON ESTA EMPRESA CON TAN MALA REPUTACION.

    0 Votes
  • Ja
    Janet Feb 16, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I was charged $19.95 on my credit card for Intelius subscription which I did not order. I spoke with Jessie. She said she is immediately crediting my credit card and gave me a refence number. I called [protected] which was the number on my credit card. I waited 10 minutes. Try that.

    [protected]@aol.com

    0 Votes
  • Ju
    Judith Wedemeier Mar 04, 2009

    A charge for $1.99 was deducted from my bank account (Huntington National) without my authorization.

    0 Votes
  • Pa
    pattie2208 Jul 31, 2009

    YEAH I'M HAVING THE SAME PROBLEM THET'RE TAKING MONEY OUT OF MY ACCOUNT WITH OUT MY AUTHORIZATION THEY JUST DIDIT AGAIN ON JULY 24TH, NOW I'M TRYING TO CANCEL MY ACCOUNT AS I'M WITTNG THIS TO YOU, THEYU ALREADY HAVE ME ON HOLD FOR45 MINUTES. SO I REALLY NEED YOUIR HELP. THEY HAD GIVEN MY REFEND BACK THE 1ST TIME OF 19.95. ABOUT A MONTH OR SO AGO.. NOW ON THEY JUST TOOK 12.99 OUT ON JULY 24TH. SO NOW MY BANK IS DIPUTING IT & THEY'RE GIVING ME THE MONEY BACK FOR GOOD. SO NOW I JUST CANCELED MY ACCOUNT THEY FINALLY PICK UP THE PHONE I NEED YOU GUYS TO LOOK INTO THIS. THEY ARE A SCAM THANK YOU

    0 Votes
  • De
    deborah scarangella Sep 08, 2009

    please cancel my membership and how did u get my visa card i did not give it to u i usedmy bank card i want the 24.80 taken off my bill my name is deborah scarangella that is allu need cause obviously u have my identiy please take careof this or charges willb filed

    0 Votes
  • De
    deborah scarangella Sep 08, 2009

    JUST CANCEL ME

    0 Votes
  • Cr
    CRYSTAL FOLEY Apr 17, 2010

    i was charged on my debit card for this mess that i dont even have or ever used! i'm so pist because i have called and called and all i ended up doing is going thru all kind of voicemails and bs! i'm so mad i could scream! GIVE ME BACK MY HARD EARNED MONEY NOW!!! I AGREE THAT THEY R CROOKS AND UNPROFESSIONAL! Y TAKE OUT MONEY ON PEOPLE ACCCOUNTS AND THEY HAVENT EVEN USED UR COMPANY?!

    0 Votes

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