Indane / Indian Oil Corporation review: gas agency problems! 214

Respected Sir,
I live in Godda, Jharkhand. In our town there is only one Gas Agency and that is of Indane named "Kaushalya Gas Agency." We all are very much upset from the rude behaviour of the agency. My complaint is that there is a problem in my gas burner and I want to change it. But the agency is not changing it. According to them there is no provision of changing burners. They said that indane does not provide accessories. If it is true than kindly say h0w can I change my burner or else please take some action against the agency.
Thanking you,
Pankaj

I am a consumer of indane gas with "BinduShakti Gas Agency" Safilguda, Hyderabad. My customer no is 23776. I week before I booked for a cylinder and today the supplier came with a cylinder which was expired on 1st quarter of 2007. when I told to the supplier about this he told me that all cylinders are like that only so they can't do anything, that's why I returned him.

I want to know that if I will accept the cylinder which is expired and anything will happen to me then the gas company will take the responsibility or not.

What I have to do now?

I am a retired officer from sbi. the problem is this i am having 2 sons 2 daughter inlaws &4 childern.We are living in jont family.We can not pullon with one connection.my one connection is going to be cacelled.because one can not keep 2 connections at the same address.by this i will have to loose my one connction.Is there is no provision of living joint. iAM REALLY WORRIED TO GETTING MY CONNECTION CACELLED.kindly allow me 2 connections for family of 10 persons.
Rakesh koshal F502, RISHI APARTMENTS SECTOR 70 MOHALI pb

i am leave in faridabad. my gas agency is rainbow gas in sector 28 faridabd. my complaints agaianst this agency because the service is very poor . my booking no. 7708 date 16-3-10. but i couldnt receive the cylinder.in case the booking of other people in 20-03-10 he receive the cylinder. so i want to know that why not coming to my gtas cylinder other than teel me the legal reason .

I call Time to time within a hour to my gas agenceis for booking a refile but the agencies phone very busy. Again call to call talk Ms.Sarkia, sarika said your gas is booked but after 3-4 day i went to indane gas agency and ask my booking agency officer said your gas in not booked. and i said update my gas book but agency officer not update my gas book.And my gas cylinder not recived till date.
Gas Agency:-Dwarka Indane service
Gas No.17185

Regards
Kishan
[protected]

Dear All,
I am also the victim of these bloody gas agencies. I have booked the cylinder 20 days back but did not get till now. They ( gas agency) do not pick the telphone... I had once gone to thier office to remind...I was shocked to see that they have made a separate counter for " Gas booking reminder". What the hell these ### are doing. Can any one tell what strict action can be taken against these dogs.

Sir,
My name is anand kaushik. I am from motihari, East Champaran BIHAR. We are consumers of SRI KRISHNA GAS AGENCY Motihari. He used to book gas cylender 21 days delevered the gas after aditional 25 days of booking.
So please consider upon our problems.
ANAND KAUSHIK
SPORTS CLUB ROAD, CHHATAUNI
MOTIHARI, EAST CHHAMPARAN
BIHAR-845401
mob- [protected]

The gas agency named COOKING GAS AGENCY owned by famous tennis player
Mr. Ramesh KRISHNAN running their business at south madras.

THIS IS THE ONLY GAS AGENCY WHICH IS PRESSURISING ALL OF THEIR CUSTOMER
TO PAY RS.40.00 FOR EVERY FOUR MONTH CLAIMING THAT THEY ARE CHECKING THE GAS HOSES AND STOVES. NO OTHER AGENCIES IN CHENNAI ARE DOING THIS.
THE SAD PART IS THEY ARE NOT AT ALL CHECKING THE ABOVE SAID, BUT CLAIMING THE SAME
PLEASE FEED BACK WHERE TO SEND THE COPIES OF THE BILLS, AND HONESTLY YOU SHOULD PENALISE THE COOKING GAS AGENCY
MY EMAIL ID IS csixface1962@yahoo.co.in

Dear Sir,

I had booked for gas on 12.12.2009, gas connection booking no. R-37968. The agency name is RAGHU GAS AGENCY, KHANDSA ROAD, GURGAON. Everytime I call them, they assure me that the cylinder will be delivered within a day or two. Its more than a one and half month now, but still they have not yet send me the cylinder. This is not the first time I am facing such a problem with Indiane Gas. Everytime I book the gas, its the same story.

Kindly, look into the above matter and help me resolve the problem.
So, Kidndly give the instruction to your agent treat the best and please give the order for immedaite delivery of my gas.

----------------------------------------
Thanks and Regards,
Dharmpal Yadav
5/16, Shivaji Nagar, Gurgaon
Mob - [protected]

Thev never deliver the cylinder before 45-50 days.

From last 1 year they are giving cylinder not before 40 days.
Sometimes they make it to even 60 days.

Dear sir,
My consumer id is DG11572. I have been trying to book my gas cylinder for a month from now but managed to do it a week ago. The Gas is not delivered yet after several reminders. Every time I get a false promise from the lady on the other side that gas is going to be delivered today. They are not ready to give the booking number. It is evident that there is a big racket of Black Marketing going on from this dealer. Every time they are deficit of cylinders. One can not speak to them as their phone is kept busy on regular basis during working hours.They bluntly refuse to book for refill giving lame excuses. I am left with 2 empty cylinders for the last 4 days still waiting for its refill but sadly getting false responses from the distributer. The name of the agency is "Dwarka Indane Service".
I would appreciate if my grievance is looked into by arranging immediate delivery of gas refill and an enquiry is made against this dealer and its service
Thanks and Regards.
Ni[censored]h Verma
sector 18-B
Dwarka
New Delhi 78
DG-11572(consumer id)
[protected](M).

This is a very generic and genuine problem that most of the consumers face from time to time.

To All - Indian Oil Corporation Autority

Dear Sir,

I am one of the customer of Indane Gas, I am located in Cochin, Kerala, I refered and contacted most of all customers given complaint to your website and understand that till now their complaint is existing. The related department could not provide and solution. Also note that I am facing same issue from our local agency name is " Coastal Gas Agency'
Valappu, Via Vypin, Ernakulam, Cochin, Kerala. Tel : [protected]/ 2492824.

Underthis circumstance we requst you to kindly confirm me there is any value on my complaint against to our local Gas Agency. I hope that you can take a necessary step against your local agency unauthorised dealing.

If you have need any more details from my side.. pls reply to - pganil@hotmail.com.

Thanks & Regds
Anil.

DELY IN DELIVERY in hinoo Ranchi
TO WHOM IT MAY CONCERN
Dated : 07-9-09

Dear Sir/Madam,

I feel much disheartened.

My problem is that I am a customer of Indane Gas Service (Cust. No. BSFC/13708) HINOO, RANCHI, the Distributor is BIHAR STATE FOOD & CIVIL SUPPLIES CORP. LTD, INDANE DISTRIBUTERS, ANAND MARKET, HINOO CHOWK, RANCHI. Every time when i book the delivery is nearly after one month. Now the issue is already it takes nearly 30 days time the gas finishes off in 25 days generaly in an average size middle class family. You please think for our remaining 10 days, how we manage.
Every months it is repeated same, every mont we have to go there and shout on them and then after a week they deliver. i give u my details of delivery and bokkindg dates from jan 09.

[protected]
[protected]
[protected] nearly one month
[protected] nearly one month
[protected] more than a month
(for a month we were out of station.)
26-8-09 yet to deliver already 12 days passed

First few days we are informed that it “It will be delivered by tomorrow”. But TOMORROW did not come yet.

I am puzzled where to put my complain against the authority who is the authority of receiving complaints.

When I asked for confirmation (as I they have given false promises earlier) I was informed that the delivery is subject to availability of Gas Cylinders.

Could you please help me in this regard? Can you assure me of no revenge activity from the suppliers after this complain?

THANKS

Hi All,

We are living in Gaziabad and We have applied for new Gas connection of Indain 3 months before (20-3-09) and we have gone to the agency to get the cylender we dont get any updat from there side and the behaviour is too bad to deal with costomer that we can not describe. could you please take some action to the below mentioned Gas Agency name

Captain Gas service
Pratap vihar Sec-11, Ghaziabad (U.P)

now we have tired to go there but not get the connection.
This very bad service of caption Gas service.

My humble request to take some action for the caption gas agency

Thanks,
Amit Pandey
[protected]

The TAS gas agency located in Chrompet is forcing the new customers to buy Stove, Tube, Lighter & Regulator and charging the total amount of Rs. 3700.00 (Three thousand seven hundred). Also they are not giving any original bill except the deposit amount.

Most of the customers are disappointed regarding this. The Indane corp should take immediate action against their activity. And should enquire about the total connections/stoves they have given/sold. To verify this, the Indane corp should speak to all the new customer through telephone and confirm the same.

Note: If the Indane is not taking any action then the public will think that Indane is also the part of the activity.

Sulthan.

DELAY IN DELIVERY

Myself is Mr. Anirudh Biswas last month 17 Dec 2008 i booked my gas whose consumer number is 25663 from Vishnu Jyothi Gas Service, A-6, HIG Duplex, brij Vihar - Ghaziabad, i talk to manager so many times but the manager is always tell that ok today i am delivering but today is 8 jan 2009 and still i am waiting ... today is 22 days and still i am waiting, now tell me sir what can i do ? sometimes when i goes to book then they dont book my gas & says ur cyliender has been delieverd but i dont know where they deliver so i dont know what they are doing most time when i called up everytime i got the phone engage & when phone pick the nobody cares of that so it is a request to u plz do the needful action regarding thateven when i call months i m unable to get gas cyliender at time if i book a cyliender today then it takes minimum time of 1 week .

Anirudh Biswas
ph: [protected]

Dear Sir/ Madam,

I am leaving in IMPHAL from last one year(2007)., Due to atomshperic problems in Imphal & my family promblems at present, I am not working in further days. So, I am applied for (voluentry reteriment)in Kendriya Vidyalaya. I have taken a LPG connection at my Working place (IMPHAL) . The Imphal gas agency given the (Transfer voucher & Subscrer voucher ) to 1) HOSPET (Koppal Karnataka) at there I have not takent gas connection due to My family promblems at Hospet. Now, I shifted to my native place of Dharwad Karnantaka. Therefore TV& SV the validity date is over Please ingore the validity date give the Gas connection to Dharwad. I have all documents (Transfer Voucher, Subscriber Voucher, Customer card and address proof) that needed urgently for transfer the connection.
I am a trasferable job all over the India; But the agency owner is asking for RATION CARD from Dharwad.
RATION CARD is only required for new connection not the Old connection. Ther are so manny proofs are available why the Ration Card is required.

I Kindly request to ignore the validity date & Give the gas connection also It is necessary for the day to day activities.

we are in the very trouble, So Please advise me urgently.

Thanks & Regards

Mr. Nagaraj Kabnur
6th Cross "Tripura Nivas"
Kalayan Nagar
DHarwad
Karnataka State

Sir,
iam ur customer my id 7222(gas).
there is lot of problemes regarding not lifting phones.
i want to know mail id for every monthy i had to book my gas. my agency gurudatha kothapet hyd.
my mail chakri_sangyam@yahoo.co.in

I am a Indane Gas customer from Vadodara, Gujarat My ID No : 4833, Divya Gas Agency, The agency is not delivering the LPG Cylinder to my residence. Most of the times, I have to collect the cylinder from the go down of the agency. The Excuse of the agency is that my residence is out side octroi limit and advising to change the agency. When I asked the area of his concern then the party is not answering. The other agency is farther than this agency from my residence. I contacted to Local executive of IOCL he said there is nothing like inside or out side octroi limit. At Present my residence is in side octroi limit still delivery of cylinder is not done to my residence. I am facing this problem from four to five years.

IOCL Officials should take serious note on customers trust in the system of distribution.

Dear Sir/Madam,

Worst service from Guruprasad Indane Gas distributor, Pune.
I called so many times for gas. But they will not lift the phone.
Some times it will say busy. If it is free, nobody will lift the phone.
I sent so many mails to kusum_ioc@yahoo.co.in and arunank@hotmail.com(which i got from Indane gas website). There is no reply from them.

It's very bad service.

I am the consumer of Indane Gas. Our consumer no. AI 7871 supply of refill of cylinder through Abhil Indane Code No. 104468, Rohtak (Haryana). I have booked om 25.10.2008, booking no. 18426. But till date i have not got . I want to enquiry on telephone but not any person received the phone and always got busy.
My wife went to booking office for enqiry the refill cylinder but she has got not any response from booking person. So I hope to get the delivery refill of cylinder immediately.

With regard to the Indane Gas Connection public are not aware of the documents and the policies and procedures. The agents are forcing the public to buy the Gas Stove even though they posses a Good Gas Stove. P.P.INDANE GAS BIHAR SHARIF (NALANDA), while getting a new gas connection.

My suggestion in order to control the agencies a flying squad has to be appointed by the Indane and their number should be compulsorily displayed in the front office of the gas agencies. Each and every customer should be respected properly.

When I tried to get a new Gas connection they asked me in total of Rs.4000( including their commission). Since I am not aware of about the compliance team I writing here for a good solution not only for me but also for my people.

Indane Gas Agency
Posted: 2006-10-17 by Vinay [send email]
Gas agency problems!

Complaint Rating:
Today I went to Indane Gas Agency for gas booking. But I was shocked to see that they were forcing consumers to buy a gas pipe which costs 170/-. I was not agreed to buy this pipe because I renewed my gas pipe only few weeks back. I have been very aware of these things such as gas cylinder and its accessories.

Now agency officials are not ready to book my gas even in this festive season, when a person needs it most. When I tried to contact to the P.P INDANE, he doesn’t pick my phone. Even on land line number.

Thanks and Regards,
Vinay.

Dear Sir,

I want to know the procedure of "Name Transfer" the Indane Gas Domestic Connection. from one area to another area.

Please reply me.

Regards,

Kareem S A S A

I want to book my gas sv no 42782 by phone but nobody picked my phone in gas agency at kirti nagar, new delhi. what can i do for this it is very irresponsible behavior by the employees of Indane gas agency.

Sir

Here in mysore which in Karnataka state we are
faceing problems to get gas connection and the gas for every month. Though we book the gas before 10 days earlier no response they delay for 10-15 days and send the gas next booking will done after 1 month sir we are in joint family not yet applied for new ration cards. Please suggest me who will solve this problem. So, that i can contact them whereas once i contact to Sales office Mr Tajib sait who has done his job very good but after he transffered again the gas agencies are doing the same. please any one can give the right solution for this.

my old sv no 97884 dt 24-02-1982 vishal gas service shahdara or sv no 856978 dated [protected] at kataria gas service jheel khuranja delhi 110 051

Lajwanti w/o shri Gora Lal
805, Prem Gali No.3 E,
Gandhi Nagar, Delhi.

[protected]

f jjggh sdg, kkjhtrthhyrrhuu hyffhjyt htthjtgyhtr 6vjjfg

Sub: Compliant against Mohan & Mohan Gas Agency, Sarai Khwaja, Faridabad-121003(Haryana) the authorized dealer of Indane Gas.

Sir/ Madam,

I have Gas Connection no. MA 2607 at Mohan & Mohan Gas Agency, Sarai Khwaja Market, Faridabad-121003(Harayana). They have two telephone lines i) [protected] ii) [protected],

I have great difficulty in booking or making inquiry on phone. They never pickup the phone. I always find engage tone on both the lines. Due to this reason one day I, personally visited the booking place (Shop) Mohan & Mohan Gas Agency and found that receiver of the both phone were kept a side. I asked to the person seating on counter, he could not give the satisfactory answer. I always take off from office to book the gas.

But I found my query‘s answer “why these phone numbers are continuously engaged”. If you also wish to experience, you can try by ringing the phone Numbers.

They also keep the gap of 25 days between two bookings which is insufficient to us. If it could be 15 to 20 days would be more convenient to the maximum consumers.

As you aware that most of the influenced persons can get gas as and when they required / needed and other side other consumers are the real sufferer.

Inview of above, I would like to bring your attention on my both the issues, if they shorted out will be great relief to the consumers of our area near by Sarai Khwaja Market, Sector35, Faridabad

With best wishes

Rakesh K Singh
H. No. 11, Kanisha Residency
Ashoka Enclave Phase-II
Sector 35, Faridabad-121003
Ph. [protected]
M. [protected]
E-mail: rakeshsingh1965@gmail.com

DEAR SIR,

MYSELF, DEBKUMAR KAR(CUSTOMER NO/CONSUMER NO: 24961), RESIDING AT, 14/2, NASKARPARA LANE, BLOCK-D, 2ND FLOOR, HOWRAH-711103, WB, INDIA LIKE TO DRAW YOUR KIND ATTENTION THAT WE ARE NOT GETTING REGULAR INDANE LPG GAS SERVICE FROM THE SUBJECT DEALER M/S ARUP ENTERPRISES, 138, G.T.ROAD, SOUTH, SHREE APARTMENT, SHOP NO: 14, HOWRAH-711102, WB, INDIA. CODE: [protected].

WE FIND THAT MOST OF THE TIME THEY PUT THEIR LPG BOOKING TELEPHONE(033-[protected], 033-[protected] )IN DEAD POSITION OR ENGAGED CONDITION, OUT OF ORDER CONDITION. WHICH PREVENTING US BOOKING INDANE LPG OVER PHONE.

SINCE I LEFT FOR MY OFFICE AT EARLY MORNING. THE LOCATION OF THE SHOP IS NOT NEAR TO MY RESIDENCE, I HAVE ONLY OPTION TO BOOK INDANE LPG OVER PHONE. SINCE MOST OF THE TIMES THEY ARE NOT ATTENDING PHONES OR PUT THESE IN BUSY CONDITION IT IS VERY DIFFICULT FOR US TO BOOK LPG DIRECTLY AT DEALERS SHOP. SO WE ARE NOT GETTING LPG AS NEEDED BY US.

WE NEED ONE LPG CYLINDER IMMEDIATELY. PLEASE HELP US.

KINDLY HELP US.

WITH BEST REGARDS,

Deb Kumar Kar
PHONE: MOBILE: [protected],
LANDLINE: 033-[protected]

My consumer NO 23136- Agency Maha Ganapathy Gas Ganapathy Coimbatore 641 006. I Am having 2 cylinders, but only one cylinder under use, other cylinder always empty. so many occasions i requested to refile the second one but they never.

Family having 5 Members we find very difficullt. After one month only the started booking and after 10 days they are delivering the cylinder. that means all most 40 to 45 days for one cylinder.

This Month My wife booked the over phone for refilling the cylinder 15 the and refused to book subsequently they booked on 19.08.2008.

When I contacted over phone the agenies
one lady inormed me it will be delivered on 27.08.2008 other lady telling after one week.

The existing cylinder become empty and we are facing problem for cooking.

I request you please instruct the agency to deliver the cylinder immediatly.

K.Kurunthachalam
[protected]

Dear sir,
gas cylander time par nahi mil rahe hai,
gas cylander ki black marketing ho rahi hai
gas cylander 550/- 600/- black mai mil rahai hai, hamne custemar care " B.K. ENTERPRISASE, PALI " ko complain ki phir bhi hamari sunyai nahi hue. sabhi custumer is difficulty sai paresaan hai . . .

der sir hamari request hai ki hamari is problem's ki solwed kare aur black markating rokai, new conaction apply karai . . . . .
thank's

custumer's
mangi lal choudhary (pali)
mohan lal choudhary "
chelaram choudhary "
pukha ram "
om prakesh "
harisingh ji "
sampat ji bhansali "

Dear this racket of gas distribution is same as underword . DONOT SPEAK ALL ARE MEMBER OF LOOTING MONEY

Sir
am doctor working abroad. my wife she is pregnant stays at hyderabad. MY mife and my self try to contact the Gas agency to book the Gas. But the phone always comes busy tone as if they keep the phone receiver aside(engaged) for more then a week during the office time -- 9:30am -5:30pm. I have no one in my family to go to office and book the Gas.
Am very much frustated and depressed about the act the indian gas agency worker are doing.
I dont know what should i do to book gas
kindly look in the matter and help me and my family
Thanking for going through my complaint
hope my complaint will help me and rest of the fellow members.

details of ageny address
Siddartha Indain Gas Agency
Putlibawli
MCH complex, koti, hyderabad.
beisde traffic police station
tel no :
1) [protected]
2) [protected]

I have called many times to our indane gas agency named HARI SINGH GAS SERVICE situated at Nangloi but they never attend calls. one day when i said them that why don't you pick the calls they said, IT IS NOT OUR DUTY and they talked with us very rudely. my complaint is this HARI SINGH GAS SERVICE never give good service to their gas holders. i think they black gas cylinders. please take some action against them.

thanks

my contact no. is : [protected]

we are also experincing the same month after month. it is unthinkable that being a double cylinder holder our kitchen is void of gas and we have to run outside to have our meal, expensive & unhealthy. but the higher authority is callous in this regard inspite of lodging complaints against the ditributor. unability to take any action against the dishonest and in a word, loothera, justifies the involvement of so called higher authority in this malpractices.

MY DISTRIBUTOR-- GOBIND GAS CO ( INDANE GAS)
RAUC BUILDING
BURDWAN

I am a consumer of Jagjyoti Enterprises Delhi. Consumer No. JB-76548. Trying to book my cylinder for the last 10 days. No one picks up the given phone numbers there. Frustrating service.

Can you please advise about the procedure to change the address for theolder your gas agency.