Indane / Indian Oil Corporation review: gas agency problems! 214

My consumer no-42954 gas agency name kfcs hebbal facing a problem since 5 months v r not receiving cylinder on time receiving a message delivered but vr receiving cylinder after 10 days.pls take action immediately

not returning defective gas cylinder

I have an indane gas connection and after marriage my name is now in my husband's ration card.The gas agency demands to surrender the two cylinders and apply for another connection either in my mothers or fathers name and they will now issue only one cylinder and only after three months we can apply for the second one.As my connection already have 2 cylinders why they could allot 2? Oherwise is there any chance to transfer my connection to my mothers name?Please let me know the rules and conditions regarding the above matter.

Not pick up phone.
Late supply of gas more than 10days after office booking.

I booked my cylinder through online on dated 8/02/2012 but till today i have not received the refill cylinder & I contract to so many time to gas agency they always told that cylinder will be delivered within two days . Sir, in this regards i request your good selves kindly consider my request & take appropriate action against gas agency . Sir I face this every month .
thanking you.
Mulayam Singh Yadav
customer Id 17487
Gas Agency- Chandrakala Indane, Dilshad Colony. Delhi.

I Mulayam Singh Yadav vide customer no 17487, I have booked lpg cylinder as on dated [protected] but till today dt 29/1/2012 not received the refill cylinder from our agency. its happen every time& face so many problem if I complaint to the agency manager, he always ask me, cylinder will be dilivered within one or twodays .
In this regards I request your good selves kindly take action against the agency.
With Regards
Mulayam Singh Yadav ( m. no [protected])
Customer no 17487
Agency Name Chandkala Indane
Dilshad Colony, Shahdara Delhi.110095

i m very suffered by shree ganesh gas agency, i m regular customer of this gency always black by godaawn never gives me by booking. Agency owner Rati bhan and his son shakti is not good person...

This is Mohit Thomas R/o A-4, Indraprasth Apartment, Sant nagar, burari, Delhi- 84, I booked new connection with PARUL GAS SERVICE, Hardev Nagar, Jharoda, Burari on 14th June 2011 and against my booking, I received a registered letter from same gas agency on 9th September, stated that my waiting list number [protected] has matured on 14th July and I can avail my gas connection, after that I completed all the required documents and reached that Parul Gas Agency to get my connection on 15th September 2011, but the very rude agency staff refuse to give and said that they do not have gas regulators and I will have to come after 15days, I went again and they said same excuse and asked me to come next month, now on 02 November 2011, when I went there one more time they are still running out of gas regulators and refuse me to give connection again, and because they never pick-up the phone so every time I have to go to them personally leaving behind all my work, Is it not a harassment? Because we are in need so they can easily manipulate us. please do some thing. my cell no is [protected]. thanks

I HAVE BOOKED GAS ON 6 SEPT 11WITH HAPPY HOME VIZAG [protected])WITH BOOKING REFERENCE 231315
AND CONSUMER NO 25953
AS PER MESSAGE RECEIVED THE GAS IS CLEARED ON 4TH SEPT. I DIDNOT RECEIVE THE SAME TILL DATE, ON ENQUIRY, THEY INFORMED ME IT WILL TAKE A WEEK.KINDLY INVESTIGATE WHAT IS HAPPENING.THIS IS NOT THE FORST TIME, EARLIER ALSO SIMILIAR DELAY INSPITE OF BOOKING CLEARED.THANKS.KINDLY GIVE FEEDBACK.

I HAVE BOOKED A GAS CYLINDER ON DATED 19.09.2011 & THE ACCEPTED MY BOOKING UNDER REGN.NO.3689156
BUT NEXT DAY ON 20.09.2011 I RECEIVED A SMS "YOUR
BOOKING REJECTED FOR REFERENCE NO.3689156" WITHOUT GIVING ANY RESION

I went to indane gas agency situated nearby to my residence and asked for a gas connection. He told that he will be giving the new connection only when i will purchase a gas stove from the agency. I may please be intimated whether it is mandatory to purchase a gas stove from the agency itself. I am living in Rajgangpur, dist- Sundergarh, (ORISSA). agency name- Rajgangpur gas service.

Dear Sir/Madam
We are facing big problem by your LPG Gas Dealer of Vandna Gas Agency-Bhilai they is no response & very poor service, I have already booked cilynder on dated- 18/08/2011 but today on dated-14/09/2011 any cilynde not received.
So please register our complain & take a necessary action.
Regards,
Shailesh
Mo. - [protected]

i am from k.k.nagar chennai.my gas agency is saichitra which is located in mgr nagr chennai.they are not delivering properly.because i am refill booking thro ivrs.3rd of sep i got a message from that cylinder shall be delivered shortly.today 7th of sep still i didnt get.if i call to my agency no response from that side.very very worst service

sir ia am from k.k.nagar my gas agency is saichitra whichis located in mgr nagar chennai.i am booking refill thro ivrs.i got a message from that (after my refill bokking )on 03/09 that is cylinder shall be delivered shortly.today 7th sep still i didnt get.several time i have faced this same problem.then very worst service of saichitra.

Anusha distributor is known for bad delivery practices. The agency sells the cylinder's in black market and cancels the booking done by IVR system. shame on anusha, shame on indane

i was booked my gass on date 20/08/2011 my booking no [protected] till date our gas cylinder not delivered
our address wz48 A, pls arrange the delivery immediately

RESPECTED SIR/MADAM
I AM THE CONSUMER OF INDANE GAS( SUKHDEV VIHAR) SINCE 1992. MY CONSUMER NO.IS 1256 NAMED R.D.GUPTA.
I WAS BOOKED CYLINDER DATED 6TH JULY WITH BOOKING NO 3285, WHICH I WAS NOT RECEIVED TILL TODAY 04.08.11.I AGAIN TRYING TODAY FOR BOOKING ON COMPUTRISE NO [protected], THEY SAID TO ME THAT MY BOOKING WAS ALREDY BOOKED FROM 6 JULY CONSUMER NO 3285.
SO I AM REQUESTED TO YOU THAT PLEASE TAKE ACTION AGAINST MY COMPLAINT.

meri complaint gas agency se nahi balki indian oil head office mai bethe officers se hai woh sab kuch jante hai aur woh sas currept rishwatkhor hai

Indane Gas Complaints - obnormal delay in delevery
Review all Indane Gas complaints
Indane Gas
date 5 July11

obnormal delay in delevery

Complaint Rating:
Company information: Mithala Gas Agency, Noida
India.

I am the consumer of Indane Gas consumer No:3990, the supply of refill of cylinder through Mithala Gas Agency, Noida. The delivery of refill of cylinder is unnecessarily delayed in every month. Every month we get cylinder after 10 to 15 days of our due date and that too after making many visits or Call to the gas agency. Our complaints are simply Ignored.This month I have booked on 17 June 11 by phone but I didn't received my supply yet (It is about 22 days).while enquiry they states that there is no booked. again I request please booked my cylinder but till today not any responce, We are undergoing physical and metal torture due to this attitude of Gas agency. I request the higher authorities to take necessary action against Mithala Gas Agency, Noida to regulate the deliver in time.

On 22 June 2011, 3.10 pm, I got an SMS on my mobile stating that my gas cylinder refill had been booked under booking no. [protected]. Today, 27 June 2011, 12.30 pm I get an SMS confirming delivery against the said booking no. 10169, paid for vide cash memo no.10166.
Shockingly I have neither asked for a refill on the given date 22 June 2011 and nor have I received any refill today, 27 June 2011. Someone is fraudulently using my customer ID No. M-39711 at Mohanil Gas Service situated next to Essex Farms, Hauz Khas which please investigate under intimation to me.
Thanks,
Vinay Jain

Hi All, there is no point in discussing or complaining online or through on call. We need to find out some other way to solve this issue. Almost all of us are facing the same problem but it is of no use, we need to go for consumer court to solve this officially otherwise either these gas agencies will not respond or the respective regional manager or who ever is responsible for this will not lift their phone (both personal as well the official land line numbers). We all unit can solve all these problems. Please respond to this WE WILL MAKE THE CHANGE.

Thanks and Regards,
A True Indian

I am a customer of Indane with customer No 19572 and have been registered with gas agency D.S Gas Agency at Shop no 2 Pooth kalan New Delhi 16.04.2011. I have booked refill online, confirmation of booking received through SMS at my phone booking no 6149 & cash memo no 6174 & received SMS on 22.04.2011 Your cylinder has been delivered today, but till date(26.04.2011) they have not delivered the refiil at my home but delivery show on website on 22.04.2011. They say the refiil will be delivered within 15 days of booking & they want difine calculatation of LPG use per day i want to complaint regarding lazy or rude behaviour of gas agency staff. i am in very much trouble. tell me is this type of attitude is appropriate with the customer. pls. take the matter seriously and kindly solve my problem.
See in Attechment

Dear Sir/Mam
I went to a gas agency (Trimurti gas agency Vikaspuri ) situated nearby to my residence and asked for a gas connection. He told that he will be giving the new connection only when i will purchase a gas stove from the agency. I may please be intimated whether it is mandatory to purchase a gas stove from the agency itself. I am living in Delhi - Mohan Garden Uttam Nagar .

With regard to the Indane Gas Connection public are not aware of the documents and the policies and procedures. The agents are forcing the public to buy the Gas Stove even though they posses a Good Gas Stove. Trimurti Gas Agency Vikas Puri New Delhi were forcing its consumers to buy the Gas Stove which costs around Rs. 3500/- while getting a new gas connection.

My suggestion in order to control the agencies a flying squad has to be appointed by the Indane and their number should be compulsorily displayed in the front office of the gas agencies. Each and every customer should be respected properly.

When I tried to get a new Gas connection they asked me in total of Rs.5000/- ( including their commission). Since I am not aware of about the compliance team I writing here for a good solution not only for me but also for my people.

i m facing a problem from my gas connection dealer in ghaziabad of the name of GHAZIABAD GAS AGENCIES, KAVI NAGAR INDUSTRIAL AREA, GHAZIABAD, PH.NO.[protected], [protected] These nos are very rarely picked by them, there was a very duffer saff and his service is very bad and treated a customer not in gud way.

Dear Officer,

Myself Mr. Bishwin Shah residing at Mansa. In our town, I am the customer of Parth Gas Agency for LPG Cylinder.
My Customer No is DG15602. My complain for Parth Gas Agency is I could not get LPG Cylinder on time.
As i had received last cylinder on 18/01/2011 & New request given on 28/02/2011.
Till date I have not received cylinder.

From last three times i have to take leave form my company and to go for taking the cylinder delivery at parth gas agency.

Please do the needfull

thanks & regards,

BISHWIN SHAH
bishwin@kalpatarupower.com
mobile-[protected]

Sir,
Today I am absulutely ashamed to be an Indian, to see such irresponsible people who run the system as per they convenience. I have been trying to book the gas since three days at Dwarka Indane Service, and I always get a busy line, and by chance I get connected the lady picks up and simply places the receiver down with out reaponding and then hangs up. People are playing with us helpless people who sit all day to just get conncetd to speak to these agents who are so irresponsible. It is absolutly annoying. Every time it is the same story, and they send us half filled cylinders and sometime cylinders that leak playing with our lives. Is there no body to check all this, are people so mad of money that they forget ethecis and honesty, shameful to our nation. I request somebdoy to check this as it is an esential service and we need desperate help.

thankyou

hi,

I am Arun Garg from Janak Puri, I was not satisfied with ur service that one of ur agency whose name is Prabhat Gas Service doing illegal activities & not to listen my complaint & one of his delivery boy whose name is Vishu behave very rude with me & not to give accurate amount of gas. So, I fed up with ur service & i also complaint in police.
So, I requested to read or take some strict action against my complaint.

Thanks

Arun Garg
Janak Puri
New DElhi-58

I MY SANTOSH KR BANERJEE AGE 84 RESIDENT OF 210/44/2/6, CHATRA MUKERJEE PARA, (BANK COLONY) CHATRA SRIRAMPORE, HOOGLY 712204, CONSUMER NO. 6253 WITH SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, MUKHERJI PARA LANE SRIRAMPORE HOOGLY . TODAY AS NO OTHER OPTION LEFT THEN TO POST COMPLAINT AGANIST SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, AS 47 DAYS HAS BEEN PASSED BUT TILL NOW I HAVE NOT BEING DELIVERED MY GAS CYLINDER WHICH WAS BOOKED ON 29 DEC'10 VIDE BOOKING NO. 8296. I HAVE TO WALK 2 - 3 KM UP AND DOWN EVERYDAY JUST TO FIND OUT WHEN THE CYLINDER WILL BE DELIVERED. WHILE DOING SO THE STAFF OF THE AGENCY MISBEHAVE AND ALSO EVERYDAY ASSURE ME THAT IT WILL BE DELIVERED WITHIN 2 TO 3 DAYS. BUT I AM ASHMED TO SAY THAT THIS IS THE SERVICE OF THE AGENCY OF INDANE GAS SERVICE. I AND MY WIFE AGE 74 HAVING HEART AND NERVE PROBLEM IS BEING HARRESD BY THE STAFF AND SERVICES PROVIDED BY THE AGENCY TO SENIOR CITIZEN. WE ARE COOKING IN OUR KEROSEN STOVE FOR EVERYTHING LIKE WARM WATER ALSO, WHICH IS BECOMING A PAINFUL VENTRUE FOR US. WHAT AND WHERE SHOULD WE CAN GO FOR HELP. SHOULD I KNOW WHEN I WILL BE DELIVERED MY DUE GAS CYLINDER

I MY SANTOSH KR BANERJEE AGE 84 RESIDENT OF 210/44/2/6, CHATRA MUKERJEE PARA, (BANK COLONY) CHATRA SRIRAMPORE, HOOGLY 712204, CONSUMER NO. 6253 WITH SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, MUKHERJI PARA LANE SRIRAMPORE HOOGLY . TODAY AS NO OTHER OPTION LEFT THEN TO POST COMPLAINT AGANIST SRIRAMPORE MUTI PURPOSE SAMABAI SAMITI LTD, AS 47 DAYS HAS BEEN PASSED BUT TILL NOW I HAVE NOT BEING DELIVERED MY GAS CYLINDER WHICH WAS BOOKED ON 29 DEC'10 VIDE BOOKING NO. 8296. I HAVE TO WALK 2 - 3 KM UP AND DOWN EVERYDAY JUST TO FIND OUT WHEN THE CYLINDER WILL BE DELIVERED. WHILE DOING SO THE STAFF OF THE AGENCY MISBEHAVE AND ALSO EVERYDAY ASSURE ME THAT IT WILL BE DELIVERED WITHIN 2 TO 3 DAYS. BUT I AM ASHMED TO SAY THAT THIS IS THE SERVICE OF THE AGENCY OF INDANE GAS SERVICE. I AND MY WIFE AGE 74 HAVING HEART AND NERVE PROBLEM IS BEING HARRESD BY THE STAFF AND SERVICES PROVIDED BY THE AGENCY TO SENIOR CITIZEN. WE ARE COOKING IN OUR KEROSEN STOVE FOR EVERYTHING LIKE WARM WATER ALSO, WHICH IS BECOMING A PAINFUL VENTRUE FOR US. WHAT AND WHERE SHOULD WE CAN GO FOR HELP. SHOULD I KNOW WHEN I WILL BE DELIVERED MY DUE GAS CYLINDER

Agency : JAGDAMBA SAI, TILAK NAGAR
CONSUMER NO. 4306T
Today on 29/1/2011 I am waiting for 1 refill cylinder on my booking dated 19/1/2011 i.e. after 10 days. and when I wanted to reminder the dealer the dealer has flatly refused to help me saying that we have status of delivery on 27/1/2011 in their my hand whereas I am still awaiting for the cylinder. On the contrary the Company is celebrating 50 Golden Years of Service. The consumer is helpless. my MOBILE NO. IS [protected]. ADDRESS : T 55 VISHNU GARDEN, NEW DELHI -110018.

Dear Sir,
I am having gas connection of HP Gas. Gas agency of HP do not deliver cylinder at my residence and forcing us to collect it from their godown which is about 12 Kms. away from our residence. There is another Gas Agency of Indane who gives home delivery in my residential area. While requesting Indane Gas - Hennis Gas Agency - Anand - Gujarat for giving me transfer of my existing gas connection from HP to Indane. He refused to do it and informed us to get new connection with the payment of Rs.6000/-, Kindly help us in the matter and inform owner of Hennis Gas agency to accept transfer of my existing gas connection. My residential address is H. L. Bhanusali, Village Hadgud, Dist : Anand, Gujarat. --- With Thanks and Regards. Hoping for your kind help.

HAPPY LIFE DEVELOPMENT
AND
WELFARE SOCIETY CHANDIGARH
Office: E-10 Sector 30-B Chandigarh-160030
(Registration No. 3995 of 2008)
Our Mission is to aware the public of their rights and get them justice from the administration so that they can live a happy life

E-mail hldchd@yahoo.com
Phone [protected]
Mobile [protected]

L.K.KHURANA VINOD KUMAR NIDHAN SINGH
CHAIRMAN GENERAL SECRETARY SECRETARY
PHONE [protected] PHONE [protected] PHONE [protected]

PRESS RELEASE

LPG consumers are being cheated by the dealers and distributors. They are being charged for the full quantity of LPG where as Gas delivered is much less.

In this regards Shri L.K. Khurana Chairman, Vinod Kumar General Secretary and Shri Nidhan Singh Secretary of Happy Life Development and Welfare Society Chandigarh met Sh. Mahavir Kaushik, HCS Secretary, State Transport Authority and Controller of Legal Metrology (Weight & Measure) Chandigarh.

Vinod Kumar General Secretary of the society point out that the society is getting number of complaints from the residents of Chandigarh for underweight supply of Domestic Gas and society has taken the serous view of this and wished to start a joint drive with Weights & Measures department for checking the underweight LPG supply.

Sh. Mahavir Kaushik, HCS assured that their department is with them for this social cause and further added that he himself or the concerned inspector will be present at the spot when called, and take necessary legal action.

Society has also have purchased an electronic weighing machine (scale) duly verified by Legal Metrology (Weight & Measure) Chandigarh.

Today we started at about 11.00 AM from sector 47 and continued checking various sector of union territory. Sh. Mahavir Kaushik, HCS and the Inspector Sh Kamal Sareen were also with us.

The detail report of seizure of cylinders is as under:

S.No. Firm Name Shortage
1. Sabarwal Gas Agency HP dealer 550 grams
2. Sabarwal Gas Agency HP dealer 570 grams
3. Punia Gas Service IOC dealer 260 grams
4. Premier Gas Agencies HP dealer 550 grams
5. Premier Gas Agencies HP dealer 500 grams
6. Premier Gas Agencies HP dealer 400 grams
7. Premier Gas Agencies HP dealer 700 grams
8. Premier Gas Agencies HP dealer 700 grams
9. Premier Gas Agencies HP dealer 650 grams

Sh. Mahavir Kaushik, HCS stated that this drive will remain continue.

We here by request all the residents of try city to phone us at PHONE [protected], [protected], in case of short / underweight supply so that the concerned dealer can be booked.

07-12-2010
(Vinod Kumar)
PTES-I (RETIRED)
GENERAL SECRETARY

I am a customer of INDANE with customer no 27050 and have been registered
with M/S MAA GURGA GAS SERVICE, Gomti Nagar Lucknow LUCKNOW. I booked my gas
cylinder on 19th Aug, 2010, till 31nd Aug, 2009 no delivery has been made by
the agency. Whenever I make phone call to gas agency, either he don't pick
the phone or he says it will take another 3-4 days for delivery due to
non-supply of gas. I called 3 times, he says same reply. I have also called
FO Lucknow II on [protected], but no response till date, you are requested to
kindly do needful and ensure that no customer will suffer further.

DEAR SIR/MADAM,

KINDLY GO TO YOUR INDANE DISTRIBUTORS OFFICE AND OBSERVE WHAT THEY ARE DOING WHILE YOUR CALLING AFTER THAT DISCUSS ABOUT irresponsible behavior OF EMPLOYEES OF THAT OFFICE

Thanks
SHANKAR

Dear Sir/Madam

I, V .Kausalya Cust no :07898 did book a cyclinder on the 5 of july and the last cyclinder recived was on the20/06 /2010 . The cyclinder tht was booked was through the 24 hrs booking by dialing 1260 . later when contacted shirdi sai distibutors #7/31, 2nd main, near telephone exchange, domlur layout Bangalore-560071 manager: chandrashekar, called with due requesting for gas as my father is heart patient but response recieved from the manager and staff is of o use as they donot respond to the query in fact ask question when we booked the gas and its one cyclinder it will take one month for the next gas to be booked,
cn u plz tell us wat should we do till the time we get another cyclinder as a heart patient my father cannt eat out side food but the response recvd frm the other side or rather the agency and manager of the agency is one of the worst case
no humanity shown nor any respect so it really is not good service provider
Request to kindly look into this and also heard about people cyclinder been sold for extra money and the original customer no getin the cyclinder wat will people do who cannt affrd second cyclinder my mail id is gomti_popcee2002@yahoo.co.in if u can revert back will be thankful
Thanking you
gomti

This is to bring to notice that agency delivery staff namely AMBRISH has been speaking rashly to consumers when they are asking him for delivery of cylinder on time. Insead of excuse, he is trying to give back answer to the consumers. Please take the appropriate action against your above mentioned staff and he has bad reputation of selling cylinders in black for ransom money!

Bub: Compliant against Mohan & Mohan Gas Agency, Sarai Khwaja, Faridabad-121003(Haryana) the authorized dealer of Indane Gas. regarding DELAY/ Not SUPPLYING THE REFILE CYLINDER

Sir/ Madam,

I am a Public sector (PSU) employee posted in NHPC Faridabad
I have Gas Connection no. MA 5583 at Mohan & Mohan Gas Agency, Sarai Khwaja Market, Faridabad-121003(Harayana). FOR LAST FOUR YEARS.

WITH DUE RESPECT I WANT TO SAY THAT I AM A CONSUMER OF INDANE GAS AGENCY S. MY CONSUMER NUMBER IS 5583 BY THE NAME OF R R DEWANGAN . I HAVE BOOKED FOR A SUPPLY OF REFILE CYLINDER ON DATED 11/05/2010. AT THE OF TIME BOOKING THEY INFORMED ME THAT IT WOULD TAKE 4-5 DAYS TO DELIVER . FOR THE PAST ONE WEEK I HAVE BEEN CONTACTING THEM ABOUT THE SUPPLY OF REFILE AND THEY HAVE BEEN TELLING THAT IT WILL BE SUPPLIED TODAY. EVERYTIME I ASK THEY GIVE THE SAME ANSWER. NOW ITS ALMOST 16 DAYS FROM THE DATE OF MY REFILE BOOKING. TODAY THE WHEN I CONTACTED THE PERSON RESPOSIBLE TO DELIVERY, HE IS RUDENESSLY TOLD ME TO TAKE TRANFER your connection TO SOME OTHER GAS AGENCY. THIS IS NOT THE FIRST TIME OF THIS AGENCY DELAY IN SUPPLYING THE REFILE, ALMOST THIS IS HAPPENING EVERYTIME. I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND TAKE NECESSARY ACTION AND FIND OUT THE CAUSE FOR THE INORDINATE DELAY IN SUPPLY OF THE REFILE. THANKING YOU

With best wishes

R R DEWANGAN
B3/302 NHPC COLONY
Sector 41, Faridabad-121010

M. [protected]
E-mail: rajeshtripathy@rediffmail.com

eventhough booking taken place, the cylinder was not yet delivered for more than 30 days by your agency (ie) Guruvayurappan agencies.
abnormal delay to be avoided

The above agency was very poor and culterless behaviour is showing to customers,
GAURI INDANE SERVICES
VIII/609 G, SANJO COPLEX ANNEX
CHUNANGAMVELI, ERUMATHALA.P.O
ERNAKULAM-683 105
Code:4986695
They are not picking the telephone and nothing says to customers for getting about the booked cylinder.

I have taken LPG Gas connection from M/s Vindh Indane Rewa Road Churhat Distt. Sidhi. Consumer No. VI0498, IOC No. 708356 and SV No. and date 2689298 dt. 02.08.2002. After dt. 22.04.2009 agency did not relever any Gas cylinder to me. Now I have been transfered to Distt. Rewa (MP) and I want my connection get transfered to Rewa but the agency is evesconding. No one is found in the head office churhat or Branch office Sidhi. Kindly help me to get the cylinder transfered.

With regards,
G.K. Chaturvedi
Rewa (MP)