Menu
QuikTrip Customer Service Phone, Email, Contacts

QuikTrip
reviews & complaints

www.quiktrip.com

Learn how the rating is calculated

1.1 153 Reviews

QuikTrip Complaints Summary

5 Resolved
148 Unresolved
Our verdict: If considering services from QuikTrip with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for QuikTrip has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of QuikTrip. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

QuikTrip reviews & complaints 153

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest QuikTrip reviews & complaints

ComplaintsBoard
A
5:47 pm EST

QuikTrip iphone chargers

I bought more than 4 chargers this year from different Quicktrip gas stations and they ALL stop working after a couple of weeks. I bought the 6ft iphone charger 2 in the color purple and 2 in blue, these chargers cost damn near $30 in Dallas Texas where i currently live and they are not worth it at all! you cant return them after a certain time.. i honestly gave them a try but i wouldnt pay no more than $5 for those chargers. I have a charger that i bought from dollar general for $10 thats has lasted longer than Quiktrip chargers. i am very disappointed and i want my money back of something.

Desired outcome: I would like to be refunded

Confidential Information Hidden: This section contains confidential information visible to verified QuikTrip representatives only. If you are affiliated with QuikTrip, please claim your business to access these details.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
D
3:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

QuikTrip - Accused of theft by shoplifting

Date of occurrence 8/27/22 at 19:30:40 I was falsely arrested; on this day and arrested with excessive force. I am provided information as a lawsuit will take place unless otherwise settled. I did not walk out of store to be considered shop lifting. I Stayed at Quality Inn Conyers check out time was at 11:00 A.m. and was dropped off at QT by Conyer...

Read full review of QuikTrip
ComplaintsBoard
B
5:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip Out of everything

Out of every nonsweet tea, out of fountain coke and Dr. Pepper, out of coke slush, out of selective coffees. Out of pretzels, chocolate ice cream and vanilla drink. I waited 20 minutes for a wrap that was missing items selected. When I brought this to the attention of the manager he said “you will have that boss”. This used to be a great place to stop after work for a quick drink but I will not be coming here again. During the 20 plus minutes I was in the store only three customers were here.

Desired outcome: New management that will fix the problems

Confidential Information Hidden: This section contains confidential information visible to verified QuikTrip representatives only. If you are affiliated with QuikTrip, please claim your business to access these details.

Read full review of QuikTrip
Hide full review

Is QuikTrip legit?

Our verdict: Complaints Board's thorough examination reveals QuikTrip as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, QuikTrip stands out for its commitment to quality and security. Clients considering QuikTrip should delve into its customer service record to gauge compatibility with their expectations.

QuikTrip earns 91% level of Trustworthiness

Perfect Trust Endorsement: QuikTrip achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for QuikTrip. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

QuikTrip has registered the domain name for quiktrip.com for more than one year, which may indicate stability and longevity.

Quiktrip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows QuikTrip website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Quiktrip.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Quiktrip.com you are considering visiting, which is associated with QuikTrip, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for QuikTrip have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

QuikTrip website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Quiktrip.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While QuikTrip has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 153 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • QuikTrip protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
D
11:00 am EST

QuikTrip Bathroom

On December 29th I stopped at QT at 765 Buford Drive, Lawrenceville, GA at 6:20pm for gas and visited the restroom. I have ALWAYS loved QT because any that I ever visited was clean and fresh. While the floors in the store were clean but wet from mopping and I might say a bit slippery for senior citizens to be walking on, the Men's Bathroom was absolutely FILTHY. There was garbage in the urinal and urine ALL over and around on the floor. It obviously had not been cleaned for some time. ONE bad experience can have a detrimental effect on future uses of the station. I used to work for HR so I know. I would NEVER want to return to this particular station and if it had been my first visit to QT I would never be returning to another QT.

Claimed loss: Respect for QT and its cleanliness anywhere you go.

Desired outcome: Someone needs to deal with whoever owns or manages this store!!

Confidential Information Hidden: This section contains confidential information visible to verified QuikTrip representatives only. If you are affiliated with QuikTrip, please claim your business to access these details.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
D
4:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

QuikTrip - Employee damages to susan Charney’s vehicle on qt property

Approximately November 7 and around early morning hours, 11 AM approximately at the QT on Indian school and 25th St. my mother stopped for gasoline, hoping to get some assistance from an employee or manager QT because she couldn’t open her gas flap on her door in her car, she proceeded to go into QT and got an employee a white female who came and helped her...

Read full review of QuikTrip
ComplaintsBoard
A
10:25 am EST

QuikTrip Pump Transactions

On November 26, 2023, at 4:30pm, I visited the 4216 Store in Bennett, Colorado to pump a tank of gas. On November 27, 2023, I noticed my bank account had over $300 in transactions from 4216 Bennett. Turns out I bought one $50.23 tank of gas and wound up with $300 of holds on my account. One for $175.00 and one for $124.77. I called the help desk and was told it could take 7 to 10 days for these transactions to drop off. This is simply preposterous and unacceptable. I will never, ever pull into QT for gas again. I travel 60,000 miles a year for work. I would rather run on E to the next gas station then ever stop at a QT! Do not use QT for gas unless you pay cash.

Claimed loss: $300

Desired outcome: Reverse charges immediately.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
R
10:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip QT kitchen

Pendleton South Carolina at the time at the time it was 9:50pm I came in just getting off work myself hungry as crap seen that your kitchen lights were still on and order machine was still on so I proceeded to order to grocery sandwiches and check out when he comes up to me and says I’m sorry but our kitchen is closed. Actually, And Lee is not to the clock and he said, but it’s close, your signs and everything are still on well I said we’re closed. He just didn’t want to make my food and it’s very very irritating if the kitchen was closed before 10 o’clock, then all of the lights and everything should’ve been off in the kitchen the menu should’ve been off , the order screen should’ve been off he was just standing back there talking to say I walked out. I didn’t purchase a damn thing for me people I was going to get a drink and a hotdog but your help don’t want to help customer so I left.

Desired outcome: Making sure that you staff employees that actually want to do their job because the big black dude did not want to do his job

Read full review of QuikTrip
Hide full review
ComplaintsBoard
D
12:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip Customer relations

I lived in my rental house for 5 years then qt swooped in buying my house from our land lordat way over value to secure the land instead of us getting a chance to buy it ok so i understand busines so i get it but the really bad part is they made this purchase late in the year and gave us only a very short period of time to move again i get it but after being loyal customers to the companyfor 5 years they decide to make our moveout date a month before christmas and thanksgiving rite around the corner as well so we are left looking for a house to move into instrad of buying chritmas presentsfor our kids or having our normal thanksgiving as we do every year qt didnt care at all about us loosing our home a month before christmas they only care about their money not their customers the ones that make them their money then to think they run us out of house and home for only a carwash thanks qt for taking everything from us

Claimed loss: Everything

Desired outcome: An apology in a perfect world they would get us into another house instead of us having to live with family

Read full review of QuikTrip
Hide full review
ComplaintsBoard
L
9:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip An employee by the name Pete S.

I went to the Quik Trip store # 1871, located at 4577 Marine Creek Pkwy, Fort Worth, TX 76106. An associate by the name Pete S. was very rude and made me feel very unwelcome. I was shopping and he kept asking me if I was ready to check out. He was trying to rush me out of the store. Then he got an attitude with me because I took a bite of a taquito that I was buying. He asked me how many I had already eaten. Like he was assuming I was trying to steal taquitos. I don't appreciate that. He also had a very belittling attitude towards me and talked to me like I was beneath him, like he is better than me for some reason. He also acted like he is the owner of the store and he isn't. He is very unprofessional and needs to be trained on his customer service skills. His maturity level needs some work as well. If someone could show him that the customer is king and compassion for your fellow man would probably benefit him, that would be great. It sure would've made my experience as a customer better.

Desired outcome: Please tell this "employee" to be nicer to the customers. He is not better than anyone. It may benefit him to relax and enjoy himself while he's working. Also, he needs to stop rushing customers and making them feel unwelcome.

Read full review of QuikTrip and 2 comments
Hide full review
2 comments
Add a comment
L
L
Linda D Tanner
, US
Oct 15, 2023 3:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They have great coffee at 7/11! :)

L
L
Lloyd Brown
, US
Oct 11, 2023 5:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The new coffee machines that was put in stations in st charles mo. It was a waste of money because the wait is too long. Coffee machines do t work properly and you use to be in and out no more,I'll be late for work if I had to get now . If I have another gas station with good coffee so long quiktrip. Bye the way if it's not broke don't fix it

ComplaintsBoard
M
3:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip I purchased lottery tickets and the machine took 40.00 of my money

On 10/6 at 11:59pm I went into qt to purchase only lottery tickets from the machine. I purchased at the time 5 (777) 10.00 scratcher and 3 (Lucky hunts). 3 dollar scratchers. I put 2 (20.00 bills) and 2 (10.00 bills). Each time I put a bill in it asked me to select ok to continue. Then I scratcher came out. And the system shut down. Rebooted. When it came back up. It said only 10.00 credit. And gave me another 777, for 10.00. So 40.00 that I put in did not show up as credit owed. I asked for a manager which took her about 5min to come. And it was not busy. She and a security agent came over and she pulled up a ticket and then said walked away, then a few minutes later comes back to me to tell me. There is nothing she could do for me. There is nothing I could do for you. I asked her I don’t mind I could wait or take my information and when someone can look at the camera and see that I did put 60.00 in. To please call me. Like she didn’t want to help me or believed I was not asking her to believe me. I was asking her to have some one investigate at reach back to me. Maybe not at the time cause I know it was late. I had to tell her, that I wanted to leave my phone number and name so that after they have someone look at the cameras to reach back to me. She still made me feel awful like it was a bother to her. The machine stole 40.00 of my money. And she told ne I had to wait until Monday. And it’s technically Friday late night. And she told me to come back and talk to a store manager. This was not handled properly. I will be calling corporate.

Desired outcome: I would like my 40.00 dollars return back to me. The machine stole my money. This is why you have cameras on the lottery machine. And the way the employee handled it. Was no way professional.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
B
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip Employee

Hello I just left Quick Trip off of 1604 and Marbach Rd I needed change and the woman who was helping me was very rude she had no change in her register went to the other register and proceeded to grab all $1 dollar bills which I’m okay with but then tossed the loose change in my hand and slammed the dollars in My hand the other associate did witness and explained “oh my god” . Very unprofessional I didn’t think QT would allow such behavior I have a couple memebers who are employed through Qt and to receive this kind of customer service is unacceptable please QT train your employees to do and be better to set an example!

Desired outcome: Hold this association accountable for her actions and train them better.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
A
10:04 am EDT

QuikTrip Restrooms

I come into this QT 5 days a week. Monday-Friday because it is in my work area. I frequent here a lot and the women’s bathrooms for the past month has been absolutely DISGUSTING, DISTASTEFUL and very UNDESIRABLE! I work outdoors and constantly moving around, so I have to use the restroom on the go. I choose QT because of the high expectations that I have as far as cleanliness and customer service. However, my expectations have not been met in quite sometime. There are 3 stalls. 2 in which are completely filthy and the 3rd is out of order and has been for sometime. It seems as if the staff doesn’t care to clean the restrooms. Almost as if it’s not apart of there jobs. I know they have to use to same restrooms which makes it even more crazy. To see filth and not do anything about it. For reference this is the QT located on 4200 Brookshire Blvd, Charlotte,NC 28208

Desired outcome: Clean restrooms and maintain cleanliness for all construction, city and any other workers who work on the go.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
L
9:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip Employee

QT in tulsa ok 51 st Harvard employee make accusation of me not paying for a sandwich because I asked for it to be wrapped a certain way for my daughters lunch to which I've done for at least 2 years shes a Edison Preparatory student I will admit I've stopped coming to that particular Qt because they didn't have may females in the kitchen and the males dont have the ability to make the sandwich the right way. So I watched her as she made my sandwich with attitude and wasn't prompt with it. She told me I could pay for it now I told her no I will after I make sure she makes it the way I asked her. She finished and left it on the counter in the kitchen I proceeded to check out told the clerk my sandwich is in the kitchen she told him to make sure it was paid for that really passed me off the audacity of her.

Desired outcome: Not sure won't be returning will check out Kum n Go for now on

Read full review of QuikTrip
Hide full review
ComplaintsBoard
B
4:04 pm EDT

QuikTrip Safe place

I went to 3 different Quick Trips seeking a Safe Place from the police. I even had a sign saying that they put me in ICU in front of me when they attacked me on your property. They did so because I asked your staff if I was in a Safe Place. Everything that took place was on both audio and video. I need an accident report because the police tackled me on your property, while I was extremely ill. They shouldn't have been called, only the DOJ, because it's a fact that I am diagnosed with PTSD from too many police beatings. I will sign all my medical history over to you in return for the audio and video of these things. The Harvard and Admerial store had 10's of 20's of police in your parking lots (whatever one's I was at) waiting to attack me.

Desired outcome: Would like this to be on the record and your attorney to contact me immediately.

Read full review of QuikTrip
Update by Bradley Savoy
Aug 01, 2023 4:10 pm EDT

Also if I die tonight or in the near future it's because of laying police. I forgive them and hold no resentment.

Update by Bradley Savoy
Aug 01, 2023 4:08 pm EDT

The sign was up so that your employees would call the proper people to help me; not the people that attacked me in the first (1st) place. Freedom of Information ACT will show all email's, text messages, and location of these police.

Hide full review
ComplaintsBoard
K
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip a practice of yours

So I prepaid for ten dollars of gas. The fuel pump slowed to a crawl dispensing the fuel a penny at a time starting at 8.50. That's total BS. My guess is that you know people will get impatient and not wait for all of the fuel to be dispensed. Thus, you get their money without dispensing all of the fuel. I will never purchase anything from QT again. Freakin' scum.

Desired outcome: bankruptcy

Read full review of QuikTrip
Hide full review
ComplaintsBoard
O
12:17 am EDT

QuikTrip Unusually dirty store

My wife and I were traveling home to Oklahoma from St Louis today. We stopped at your store near Rolla Mo. (Hy point Industrial drive). It was definitely not up to QT standard. I told the worker as we checked out that the men’s restroom was nasty. He yelled across the store to a younger worker to go check the men’s room. The young worker yelled back he was busy doing something else. I have several photos I will try to upload 3 photos

Matt Moreland [protected]

Desired outcome: Get your Missouri stores as clean as your Ok and Ks stores.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
D
8:40 am EDT

QuikTrip Management

This morning I went into the QT on Munsell Rd, Alpharetta, GA, to purchase my daily coffee and doughnut. The weather had been heavy rains all through the night and everything was soaked, including me and my bags that I had with me.

This morning I was traveling by bus (metro), and upon arrival at the store/location, I left my bags just outside of the side door, to prevent all the water that had collected on my bags, from being spread throughout the store (morning store traffic is heavy)

After paying for my coffee and donut, I left the store and went to the location where I had left my bags, and decided to sit down by the building and consume what I had purchased (it was the ONLY dry spot in the area.) Typically I would sit at the outdoor tables; weather permitting, but at the hour, it was still misting rain.

While sitting there, Summer (manager on duty) came by and told me that I could not sit in that location, and that I would have to move. I fully explained the situation (as she, herself, could see my reasoning for making my decision.) Not backing down on her demands, I went inside the store and pulled enough napkins to wipe dry a portion of the table; where I could sit and complete my snack. While sitting there, the weather was still misty.

Before leaving the store, I approached Summer again, telling her that I was really unhappy about how she had handled the situation. She gave me some lame excuse that the last guy that would not leave the area was arrested for trespassing, and that "management" did not allow people to come and sit in the area all day. What that had to do with my situation escapes me, because neither one of her arguments were applicable to my situation!

One thing I might add, "drill sergeant management" never wins over the customer base!

Desired outcome: Change her management style. Not every situation is the same.

Read full review of QuikTrip
Hide full review
ComplaintsBoard
T
12:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip Lottery Rules

I come to this same QT every single night and I have never had a complaint until tonight usually I am able to cash in my lottery ticket and buy more at the counter but tonight this manager gives me my money and I say I'm trying to buy more tickets and he says im not selling tickets I closed it down at 11 and the lottery doesn't stop cashing until 12 but you can still buy tickets but he refused to sell me tickets at 11:20 pm he Said it his decision because he's the manager and he has a inbusy night bur I was the only one I there then I had to get cash out the atm so I can use the machine and the machine has a sticker on it but it was fine earlier today I got a feeling he did that. But he was very rude so now I have go somewhere else before 12

Desired outcome: QT need to has strick Lottery quide lines that every associate needs to follow. And he is living ti me he needs to be fired or reprimanded. Because I believe he was being lazy

Read full review of QuikTrip
Hide full review
ComplaintsBoard
C
2:55 am EDT

QuikTrip Manager in red shirt keanna 06/17/23 11:37pm

Horrible customer service not even a welcome or a hello this is a horrible u can check camera’s 11:37pm store 6520 on Valencia rd in Tucson az

Employee does not have a sense of urgency and we waited a good time to be cashed out I take a look on fotage for your slef we never leave reviews this is the first time I do employee seems to be whith a mad face no hello at all charged us and walked away this is not a person that should be in management not a great role model for others there

Desired outcome: Great customer service not hard to have to say hello and smile and not whith a rude and ugly mad face problems stay at home not at work we all work

Read full review of QuikTrip
Hide full review
ComplaintsBoard
T
11:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

QuikTrip An Associate

I approached the counter and he came forward to check me out. I asked, "Doing alright tonight"? He said, "Horrible. Anything else"? I'm not sure what y'all's protocol is but bad customer service and not greeting guests is not acceptable and when I tried to greet and make the awkward situation a little more pleasant, I'm treated with contempt. I hope you all do him a favor and correct his actions so he doesn't float through life thinking he can do whatever he likes and get away with it. What a poor representation of QT. I didn't focus on what I believe to be Jamison J's name badge near West Wade Hampton Blvd, Greer SC but I would prefer to never go to that location again and go to the Spinx a few hundred feet away instead vs. being handled like how he stepped forward t away from the other associates to come take my order and treat me.

Thanks!

Read full review of QuikTrip
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

QuikTrip contacts

Phone numbers

+1 (918) 615-7900 +1 (918) 615-7700 More phone numbers

Website

www.quiktrip.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with QuikTrip?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with QuikTrip Customer Service. Initial QuikTrip complaints should be directed to their team directly. You can find contact details for QuikTrip above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about QuikTrip. Discuss the issues you have had with QuikTrip and work with their customer service team to find a resolution.