Menu
76 Customer Service Phone, Email, Contacts
76
reviews & complaints

76
reviews & complaints

76 Complaints Summary

1 Resolved
27 Unresolved
Our verdict: If considering services from 76 with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for 76 has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of 76. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

76 complaints 28

Sort by:

Newest 76 reviews & complaints

ComplaintsBoard
I
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

76 District manager

I feel like I’ve been discriminated and retaliated against and just used i put my 1000 % into that job remolded stores only to be used and my store begiving to someone else, its not fair that people are able to hurt people like that i have a family to feed now i don't know how all be able to even tell them I've been fired after never being wrote up once i don't understand why someone is able to just get away with this

Desired outcome: Investigating rehire and transfer.

Read full review of 76
Hide full review
ComplaintsBoard
I
2:04 am EST

76 Charged for air

Hello,

This evening, I got to the 76 on 2400 San Bruno Ave, San Francisco, CA 94134, where a young man worked inside. Initially, we went inside to ask him to turn on the air, and he then said it was broken, even if we paid for it. Running out of options, (as this was the 4th gas station I drove to tonight) I made a payment through ApplePay at 10:12 PM for $2 and would you look at that - air was hissing through the tube!

I appreciate the employee's naivete when I confronted him about his claim that the air pump wasn't working. He mentioned that many customers before myself have paid without the pump working. From what I gather, he never extended a refund to these past customers who paid for something that is legally free. He claimed he wasn't aware of Section 13651 of the California Business and Professions Code that was passed over 23 years ago.

He didn't extend a refund to me, in fact, he insisted that I call the cops or take it up with management. When a simple solution of paying me back my $2 was brought up, he asked if I really cared about $2. At this point, I didn't have the time or energy to try to argue.

It's not the money, it's the principle.

It's important for this company to hold its employees accountable and educate them when they clearly aren't qualified.

Desired outcome: Accountability and a refund.

Read full review of 76
View 0 more photos
Hide full review
ComplaintsBoard
E
7:25 pm EST

76 Lack of customer service from gas pump employees

1/31/2023, 7:26 am; I drive up to get gas. I am in a white United Fire van on MLK side of station - Please check cameras. After the woman worker served the lady infront of me, she comes up to me. The initial transaction was fine. My pump stops and I am now waiting for her to return. I don't know exactly what she was doing at this point but the gas station wasnt the slightest of busy. She then walks up to serve the customer who pulls up to the pump infront of me. (Maybe you have some particular policy for who gets served first, but I would think the first one done should be the first one out... the first one to pull up should be the first one served, etc) I say "excuse me" but she continues to walk to the other customer. I then say "hellooooo"... a little louder and she turns around. Tells me "Don't do that.." Referring to my "helloooo" to get her attention. She then puts my pump back at its station while telling me in some way or the other that I'm being rude. She appeared to be disgusted as she gives me my receipt. I start to drive off and hear her call me a [censored]. Loud and clear that is exactly what she called me.

Another frustrating experience was with a different employee - a man this time. Unfortunately I do not have the specific times or dates of my experiences with him. He is a friendly guy but literally sits in his car and ignores the fact that there are customers waiting to be served. Whenever he decides to get out of his car, is whenever he will do his job. He's apologized about it before but has NO legitimate reason to back it up. After multiple times of this same experience and having to pump my own gas multiple times - I couldn't bring myself not to report this.

And not that these facts have anything to do with the behavior of these human beings - more so to identify who I am talking about - but they are both of African American descent. I do not know their names.

Desired outcome: Hire respectful and attentive employees who can carry out their job successfully. I understand the place gets busy- that's one thing. Disregarding employees who dont do their job or who swear at customers is not okay.

Read full review of 76
Hide full review

Is 76 legit?

Our verdict: Complaints Board's thorough examination reveals 76 as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, 76 stands out for its commitment to quality and security. Clients considering 76 should delve into its customer service record to gauge compatibility with their expectations.

76 earns 91% level of Trustworthiness

Perfect Trust Endorsement: 76 achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for 76. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

76.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows 76 website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

76.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for 76 have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • While 76 has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 28 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
P
11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

76 Illegal use of customers debit card

76 gas station - 6305 Morro road, Atascadero CA

Hello, not sure who to file a complaint, I just let this gas station, tall white male at registered said debit cards for lotto is not acceptable, only cash. There is no signs posted, he mentioned people filing false claims their cards are being charged. I thought that to be odd, so I told him I’ll go somewhere else. He then stated I can use my card, I don’t carry cash. I purchased $17 of lotto tickets. I had just purchased gas on the outside pump. And kept the receipt. Less than 15 minutes after leaving the cash station. I get notified of $200 from the same location from my bank. I had already made some changes on my card, after the clerk said what he he said regarding charges of debit cards. The 3 people behind the counter, 2 white males and female with long brown hair. The short male had mustache and beard, the taller guy, don’t recall any facial hair. I’m sure there are cameras in the store. This is illegal what is being done, and I will file a law suit if something is not done. I’m sure this has happened to other customers.

I would like a response from someone, confirming someone looked into this matter.

Pissed off customer 12/30/22

Desired outcome: I would like a response as to the how this was handled

Read full review of 76
Hide full review
ComplaintsBoard
N
3:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

76 Fraud charges

Card is being used in another state , i can not contact anyone to talk too about the money you are going loose !

i have 10 invalid charges, but can not contact you by phone without 1-3 hour on hold.

I tried, you did not, so now you can call me

@[protected] -home

[protected]- cell

Ronald Holz

this will be my attempt to stop fraud charges, i have attached the fraud charges that were made on my cancelled card ending in 4895

2 days of trying to talk with you, unreal !

Desired outcome: ANSWER YOUR PHONE

Read full review of 76
View 0 more photos
Hide full review
ComplaintsBoard
J
9:40 am EDT

76 El servicio no es mi culpa que ella quiera fumar

yo nose Como escribir en inglés entiendo un poco pero eso que me dijo esta persona si lo entendí me dijo que como seme ocurría llegar a esa hora si es cuando ella tiene que fumar me metí después de unos segundos decidí no comprar nada porque ella es muy grosera solo hay dos mujeres en esta gasolineri no mire su nombre pero es la guera la otra es morena

Read full review of 76
Hide full review
ComplaintsBoard
J
11:58 am EDT

76 On going

21190 Hawthorne Blvd Torrance 90503

Homeless allowed to use the bathroom. Drugs, Loitering, Trash, Graffiti. Bathroom is for customers is disgusting. No one seems to stop the non customers in back to gather. The power outlet is used to charge phone, computers. This is stealing power from the station. Urine smell. Prostitution

I come to this station as a paying customer. Not to personally deal with the condition of this gas station. I will take my business elsewhere

Desired outcome: I would like to hold the management responsible for providing and allowing the station to be over run my non paying customers

Read full review of 76
View 0 more photos
Hide full review
ComplaintsBoard
A
4:43 pm EDT

76 Never had this kind of treatment

I was at the 76 station on Atlantic and Whittier and I come to the 76 station everyday I ride my bike to this gas station from my house get something to drink and I ride back I pulled up today and I flipped my bike over and the associate Martha came out with a very aggressive look on her face and yelled at me in Spanish and she ran back inside and I said hold on cuz she asked me to move my bike away from the door and I did so I immediately and unless you ran in and then I said hold on is this okay because I had moved it about 10 ft and she said no get out of here she told me to get out of there she told me to leave the property and I go I just wanted something to drink and she was very aggressive and she was talking to me like if I was a child I didn't don't and didn't think and I shouldn't have been treated like that I've never been treated like that ever in my life by associate a store associated a gas station attendant for no reason whatsoever I'm sure if you review the video you will see exactly what I'm talking about this occurred at Saturday 7922 at 1:30 p.m. that woman needs an attitude adjustment she shouldn't talk to people like that there's no cost for it all she has to say was please or shouldn't even have to say please she could have just said move your bike and that's it she didn't have to provoke or yell at me or talk to me like a child and and in Spanish and and give me a some bad facial expressions that can provoke some something from someone I hope this doesn't affect me being able to be your customer I'm not blaming 76 I think 76 is one of the greatest gas stations in the world for NASCAR I'm not going to let one person you know make it bad for a 76 but if if I see her working I'm sure I'm not going to go over there because she asked me to leave the premises and and going back or would she can have me arrested that's how I'm taking it so you guys pretty much lost the customer for for no reason just the other day she lost some money for 76 Martin needs to go to a counseling session or a manager needs to readjust their attitude anyway thank you my phone number is [protected] if you need to contact me [protected] my name is Antonio okay goodbye

Desired outcome: My desired outcome is me being able to go back to the gas station as far as I know now that I cannot go back because she told me to leave

Read full review of 76
View 0 more photos
Hide full review
ComplaintsBoard
J
6:07 pm EDT

76 The employee said to me get the [censored] out.

Around 14:30 between 15:00 at 1830 Solano Ave, Berkeley, CA 94707 76 gas station. I just asked cigarette marlboro and he said 10$ only cash, and he wants to see check my id, and i show it to him then asked only the receipt, he gaves me the receipt only 10$ in it, and i asked is there nothing provement on it i buy cigarettes then he act and yelling to me get the [censored] out of my face asian something like that, i feel very upset when people do racist. i 100% for sure this situation, the employee name is shelby i guess. and i asked the manager he dont say anything to me

Read full review of 76
Hide full review
ComplaintsBoard
D
10:26 pm EST

76 Employee made a threat

Store#5686 United Pacific 1401 Munras Ave Monterey, Ca 93940

On 2/15/22 at 4:19pm went to get gas at #3

Heavy set older lady working with glasses did not get her name, she seemed frustrated by front doors not locking, and with the customers. Miscommunication about amount of payment. I told her $20 and she rung up as $30, became very irate and argumentative with me. Locked the front doors on me so I couldn't get my change. Another employee opened the door named Freddie who claims he was a Assistant manager. He did not nothing to deescalate the situation just stood there and watched the lady point her finger in my face, curse at me and I responded back. She also threatened to go to her car and get her taser so she can tase me. this was all said in front of your Assistant Manager, I also contacted Monterey police about the incident. I hope your store has cameras so you can see what type of people you hire at your store and how customers are treated. I wish I had my cell phone to record how she was talking to me!

Desired outcome: she made a verbal threat to a customer, she could not control her anger or frustration she needs to be terminated.

Read full review of 76
Hide full review
ComplaintsBoard
J
5:45 pm EST

76 Employee

One what happened to costomers is always current?
Number two how in the hell can you kick me out when your store ripped me off? I want the employees that work at chevon 76 off south 6th Street in klanmath falls Oregon fired... Or repermanded for stealing my money...oh and the black little girl boy working here should lose his job for going after your customers violently

Desired outcome: I want my ten bucks back n employees to be fired

Read full review of 76
Hide full review
ComplaintsBoard
R
1:21 am EDT

76 Gas station attendant

10/10/2021
Hello my name is Rita Hermiz it's about 10:10 p.m I live right down the street from this station I always use this station to fill my car with gas. As I approach the window there's a sign stating there's a shift change so it will be closed for a few minutes as I'm patiently waiting the young man on shift says I'm going to be closed for 40 minutes when clearly he's not following the protocol because the sign is stating otherwise and that's false information posted up. I've been here before when they've had a shift change it takes less than a few minutes. This guy told me did not even apologize tells me well I'm going to be close for 40 minutes and he's on his phone. This is so bad for business and 2 cars came in and since it looks closed they left and this gas station is open 24 hours. My name is Rita Hermiz email [protected]@yahoo.com phone # [protected]

Read full review of 76
View 0 more photos
Hide full review
ComplaintsBoard
H
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

76 Customer service

This is the 3rd time I have written to u about the out right rude women that work in this particular location, it sets in a small shopping center where I work in a hair salon, it has gotten to where myself or co workers won't go there no matter how bad we need something i'd rather drive elsewhere than be ignored or treated like crap at this one! Please help!

Desired outcome: New management?

Read full review of 76
Hide full review
ComplaintsBoard
M
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The employees are not friendly, often don't even talk to you. But the biggest issue is the pumps don't shut off correctly. On Nov 8, 2019 my son was sitting in the passenger seat while his friend was going to fill up the car. When he took the pump handle out of the pump, it sprayed gas all over my son, the interior of the car and in my son's EYE! When my...

Read full review of 76
ComplaintsBoard
A
4:25 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Whittier, Ca. and frequent a 76 gas station at 8803 Painter Ave. Whittier, Ca. 90602 on June 30, 221 and the price on the kiosh showed $4.29 for the regular gas I used my 76 credit card and it proceeds to tell me their lowering gas prices when I begin to fuel my car it reads on the price as $4.39 I go in to report it to the attendant on how he i...

Read full review of 76
ComplaintsBoard
M
2:07 pm EDT

76 Service

I got gas at your station in Hillsboro Oregon- 5063 Tualatin Valley HWY on 5-1-2021 at 9:33:06 am...The attendant (he) made a comment that I found very rude and concerning...my little dog who was wearing a bark musse l was with me and while I was telling the attendant what I wanted she started to bark at which point the attendant said and I quote ...

" maybe I should pour gas on her so she'll stop barking"

This comment was rude and uncalled for the attendant had no idea what or why my dog was barking...I have a Chihuahua who are known for their barking so I use a bark mussel to quite her down some.

Desired outcome: I think this attendant should be terminated...maybe it will make him think twice before making comments to customers ...I would like to know the outcome... please contact me at [protected]@aol.com, Thank you Melinda Murdoch

Read full review of 76
Hide full review
ComplaintsBoard
N
12:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi I live in Santa Barbara on milpas and the 76 station here there is two lady's that work herein the morning and they are very rude and unprofessional the one lady's name is Nadia, and her mother also work with her and they refused us soda and won't let us our ebt and we're not the only ones she had done this to. I'm saying all this cause these two lady...

Read full review of 76
ComplaintsBoard
J
6:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Her name is Phedra the 76 gas station attendant made a mistake and gave me 20 dollare of somebody elses gas I only asked her for 10 dollars n gas I also bought a lighter and a soda she gave me change forgot to charge me the 10 dolllars for my gas. Then came up to me after I pumped it saying I never paid for my gas n I said I did pay for gas remember n u...

Read full review of 76
ComplaintsBoard
R
2:20 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the 76 gas staion on Werner rd last night and they had the rudest employees I have ever come across. As I went to go into the store there were two employees outside smoking weed and they were yelling at some woman who was parked out front and as I went to enter the store they started yelling at me for needing to come in, they said "well I gue...

Read full review of 76
ComplaintsBoard
T
5:42 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

the gas station on werner rd has many employees who stand outside and smoke their weed pens, they also have many people show up on a daily and nightly basis that sit outside in their vehicles and employee vehicles and smoke weed...employees name is Ami and she has even had people sleep in her car outside the store. They need a sheriff to sit in their parking lot every night. Will never go to that location again!

Read full review of 76
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

76 contacts

Phone number

+1 (800) 527-5476

Website

www.76.com

Most discussed 76 complaints

rip off
2
(opinions to this review)

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.