Huntington Bank – Page 6

The car that I financed with Huntington Bank was totaled on February 19, 2021. The insurance company paid right away, with two weeks, sent the check to Huntington, but they didn't apply it to the loan until April 2, 2021, which meant that I had to make a payment in March... I filed a GAP claim on March 1st and it was closed on March 31st with a check being mailed and the Warrantee to be cancelled to cover the balance of the loan. I was on the phone with "customer service" being put on hold and passed around for over four hours on 4/1/21 and was told then that the Warrantees would be cancelled by the lien holder. It's almost time for another payment and now I learn that the dealership has to cancel the warrantee and I was responsible for handling that! It could have been done months ago! Now I have to find the money for another payment... I live on Social Security and it takes strict budgeting of my money to get through every month. Where the hell am I going to find another $300 to make this payment?! I will, of course, and then I will wait until probably July for you to pay me back, because if I have to pay this payment, once everything is applied, it will be overpaid by almost $500! Unless, of course, they keep it all for interest! I have asked for someone who knows what they are doing... a supervisor, maybe to call me, but no one every does.

My wife and I moved here to Indiana about five months ago last 2020. Indiana is a title state and demands that all automobile titles whether a memorandum or a paid off official title be transferred to Indiana in order for a recipient to obtain proper license tags. Almost a month ago today, we submitted for a "paper" title for my wife's car to be produced and submitted to our Muncie Indiana BMV depot. This process has taken way too long and with our current automation today, is just utterly ridiculous at best. Your delays has cost my wife $18.00 in temporary tag fees, and a tremendous amount of frustration. We have called your so-called customer service number only to be delayed again and again by an intolerable 1-2 hour wait time. What the heck takes so long?
The only recourse at this time, is to file this complaint, and wait months for you to do something about it.
My wife tells me to be passive, nonetheless, my approach is this, if her automotive title does not arrive shortly to the Muncie Indiana BMV before her first 30-day tag ($18.00) expires, and it costs me another $18.00 for another 30-day tag due to your inefficient approach in handling this issue, I will personally sue you for the frustration, tags fees, attorney fees, file a complaint with the better business bureau, and maybe even take the liberty to speak with a newspaper about this bank and its customer service approach. We pay our bills on time, you have never missed a payment, we pay early, and I think that speaks for itself. So do me a favor, inform your title department to give this their immediate attention and get something done. We should NEVER have to wait on the phone for over an hour to speak to anyone about a problem, wait for weeks for a simple transaction to occur, and be forced to file a complaint just to get something done. If it is a personnel problem, then fix it
You have a problem with my approach, please feel free to contact me at [protected]. I would be glad to put you on hold for an hour or so then attempt to answer the phone.

I went in to take money off my h&r block card to have it deposited into my checking account. First off I've been a customer for many years. The guy questioned me about the card. Why is there no name on the card. Well I get it when my taxes are complete. They dont have a machine that makes them right then and there. Then noticed I didn't sign the back. Then he told me to sign my card and come back the next day. What since does that make? Why couldn't I sign there? More exposure to this pandemic going on. Sadly I was there a couple day's prior. Got a survey from Huntington about my experience. And I gave a good rating. Witch was obviously a mistake. I know you have protacals too. But considering everything. This shouldn't have happened! I'll never go to that branch again! Possibly find a new institution to handle my banking. Credit union will treat me better than this!

I made a loan payment for my truck on 2/24/21 and I received a letter on 3/13/21 that said my payment was past due which due date is 2/28/21. I made the payment by phone and con. number was given to me. I called Huntington bank on 3/13/21 and spoke to someone named Latreka which was the most smart mouth person I have ever spoken to in my life. She said it was all my fault that the payment did not go through because of a error in account number which I read straight from my bank statement. Question being why was I not contacted earlier that the payment did not go through. Payment made 2/24/21 and I was not notified until 3/13/21? Account number [protected] Check number 555 Unified bank. Conformation number19090344. Thanks you Warren Davis

Hello I was inquiring about my dispute and I am already stressed and the customer representative was very rude, she said huntington does not owe you any money (Though I did not said any such thing)
Please educate your representatives

My bank is northversailles there ira department is separate I had liquidated my ira cd to transfer to fidelity sign all paper work on both ends fidelity contacts me stateing that Huntington will not release the funds I contacted them several times they refuse to release my money in turn I lost a lot of money in the stock market I think am going to need to take legal action it's crazy being treated like this is bank unprofessional

I have tried to pay my auto loan payments that I have with huntington 4 times. I have used the phone (both real person and automated) and online to pay to no avail. No one at huntington bank can tell me why they aren't taking my money. Every time I call even to ask questions about the payments I get transferred to at least 3 different departments. The customer service I have encountered with huntington has been horrible. Because they haven't taken my payment i've gotten hit with many different charges totaling in $160 dollars. The dates of my payments are 12/14/2020, 12/18/2020, 12/28/2020, 1/4/2021. I have even upgraded my bank of america account to highest checking account they offer in hopes that would fix thing. It didn't. I am at a loss. I have the money to pay my payments. I've never had this hard of a time trying to give money to a company.

Closing all the lobbies of Huntington bank is the most absurd thing ever. No other banks in my county are doing this. When the pandemic hit in March they did this. Then in the summer they opened back up. Two weeks ago they closed them again. You would not believe the traffic back up. They only have two lanes open. It's so bad they need a traffic cop. My time is valuable. If they would open every window in the lobby and the every lane outside the traffic would move at lightening speed and they would have to worry about catching cooties. This has gotten out of hand.

Huntington Bank has not been fair or legal in regard to excessive fees that occurred in my business account for making transactions. When I started this business checking account I was not made aware of any limits on transactions per month nor any charges that would occur with using the credit card purchasing and placing orders for customers from a business in Canada. These charges should be erased and my account should an d I should be fully credited for these charges, this is deception by Huntington Bank as hidden charges that they wish to keep secret so fees can be used as a penalty for small business. I mean $495.00 in fees? This was not some overdraft charge that was my error. I mean if you start a loan with a bank is it not true that the terms are explained with the loan, the interest, late charges and duration of the loan. How can I possibly do business with a bank that is not professional and discuss business properly, ethically and transparent. If these charges are not reversed, I will definitely close my accounts forever. There are plenty of banks I can use that want small business to survive in communities.

Here are the dates of the charges:

-$33.93 - 09/15/2020 - intl debit card trans fees
-$123.60 -08/17/2020 - excess transaction fee
-$159.37 - 08/17/2020 - intl debit card trans fees
-$67.80 - 07/15/2020 - excess transaction fee
-$111.21 07/15/2020 - intl debit card trans fees

Duane R. Malanchuk

Hello a week ago I called your bank my husband has been sick and he deposited an old check that had been returned twice from our other bank he doesn't know sometimes what he is doing and it was a mistake I called and told one of the representatives what had happened I had 18 dollars in my account that I needed desperately but your bank turned it over to the frude department I have had my account for 3 years we were doing well until my husband got covid it is now a week later you took my 18 dollars for a fee and that is all I had I have a direct deposit coming tomorrow and all my bills will come in to get paid but my account is not active I don't know what to do you have done nothing for a person that has covid and his wife I have never been more disappointed in a bank we didn't do this on purpose we needed your help instead we got told a different story by each representative if that's what your bank does to customers I want no part of it you should be ashamed for letting people without a penny

I have called a number of times to install autopayment on my auto loan account. I don't understand why it's so hard to do. I was reassured that my payments will be charged automatically every month after I sign the document I received on my email. I have never been told I have to actually mail that form back again. Is it 20-th century yet, Huntington?
All other leading US banks are already accept autopayments setup online through mobile applications. For you just something to think about. You website and mobile applications are really outdated! I have a checking business account with you as well. Thinking about changing my bank because of that issue. I'm accessing late payment fees because of this!

I made a deposit of three checks totaling $10, 000 via mobile upload on 6-20-20 (Saturday). Per their policy, funds will be available on the second business day after receipt of mobile deposit. My account was overdrawn due to unforeseen circumstances from pandemic. Today (6-23-20) is second business day after deposit and just enough money was cleared for them to take their fees, leaving me with $6 in available funds. The rest is being held until 6-28-20 per customer service representative April and supervisor Qua.
I explained that my rent was due on 6-1-20 and that we had no groceries and requested that they please release these funds. No, they will not. I asked if they could at least hold off on taking their exorbitant fees. Nope, they won't do that either.
For a bank that claims to be so helpful and has posted at the top of their home page to "just ask them how they can help provide financial relief during these trying times", the reality is that they could give a rats *** about anyone but their greedy selves. I'm not asking for a handout. Im asking for access to MY OWN MONEY.
Am I supposed to believe that in this day and age that my funds havent cleared in two business days? This is clearly just PUNISHMENT from them for allowing my account to be overdrawn. They sure let me know who's in charge—the big, bad bank, that's who. Perhaps Huntington would like to get on the phone with my children and tell them sorry, no groceries for ANOTHER FIVE DAYS, and oh yeah, start packing because you're about to be put out on the street.
These are truly different and trying times that we are living in and I, just like everyone else on this planet, am trying to figure out what the new normal is going to be, My newly-started business is not going to move forward as planned, and I'm trying to figure it out. In the meantime, they are holding my money, charging ridiculous fees, and continuing to set people like me up for failure in a banking system that is rigged against the public. This is by far the worst customer service, lack of personal empathy, and biggest load of BS I have encountered thus far in this post pandemic world were all stuck in now.
When this money clears I will close this account and put my money in my mattress. And I will use every ounce of energy I have left to let everyone know, on any and every platform I can find, just how uncaring and predatory Huntington bank is.
If I could leave negative stars, I would.

If Huntington really does record phone conversations between customer service people and clients, anyone looking into this complaint should listen to the recording of today's conversation.
date of incident: 5/27/2020
client info: Ann Russell, phone [protected]. Checking account [protected].

I have had difficulties signing into my online account with Huntington several times in the past. I suspect the problem has something to do with the system retaining an old user name/e-mail ([protected]@comcast.net). Every so often it pops up in the user name box instead of my current user name, which is annr4947. I have worked with the Huntington tech department on this exact problem before. I thought it was fixed.

Yesterday I made several unsuccessful attempts to log into my account, but was locked out each time. I tried again this morning, but was still locked out. I did try to reset my password. I did request a code, as instructed. I followed every direction I was given, without success.

I spent perhaps 15 minutes on hold before being connected to today's tech representative. He is a young man who may have been frustrated with previous callers. I can understand that, but he quickly stopped listening to me, repeatedly interrupted me, and was very condescending. Eventually I wanted to end the phone call, but he disagreed. I finally hung up.

I'm not an idiot. I'm a retired college professor. I taught my staff and students how to use computers for select purposes. Although I didn't mention this to the young techie, I found it especially insulting when he made remarks about trying to ascertain my "level of knowledge."

This is what I'd like to have happen:
Have someone in tech look at my account once more to see if the glitch I mentioned can be fixed.

Speak with the young tech guy about his aggressive attitude. He shouldn't be reprimanded or punished, but he may need to visit HR and learn about controlling himself when he feels stressed.

Thank You,
Ann Russell

We have owned our home for 5 years and we have never had a payment be 30 days late we have never had an issue
However I called for information about a possible assumption Just for information
the person in charge would not come to the phone and simply told the rep on the telephone to tell me it is not assumable
So I in turn called the USDA office and was told it most certainly is which is what I thought
So the USDA office made contact with the representative regarding the matter
Now I had filed a chapter 7 bankruptcy back in 2016 and my house was not part of that because it is a joint account
The very next day after all this happened I had a derogatory remark put on my credit to TransUnion from Huntington Bank
Now perhaps this is just a mistake could be a coincidence but the bottom line is it needs removed from my TransUnion immediately and I don't know who to talk to to get this done but I have contacted Transunion as well as my bankruptcy attorney.
My payments are showing they are all 100% made on time and this is also what showing on my husband's credit however MY report is saying a derogatory remark has been made

I ordered an I phone case from the company Poukee.com. It was claimed to have been an apple I phone case in which it is not supported by apple at all. I have spoken with apple and they suggested me to dispute the charge. The case looks nothing like the one I ordered. I have contacted the company several times and they refuse anything more than a 10% refund. The item was 25 dollars. I will attach all the proof I have that not only is this not an apple case but also not much a case at all it has a border with stickers to stick to the phone. I have contacted the better business bureau over this matter also. I just want my money back and prove that is is false advertising. I have called Huntington personally and started an investigation my case number is [protected]
Thank you, Stacey Czap