Huntington Bank – Page 2

I am a small 100% veteran owned corporation. I am a Bobcat lawn mower dealer, Redmax and few others.

I was a Husqvarna dealer until they changed to your bank. I have filled out the informaiton - scanned it and returned it with my fed ID number. Then I was to go online and fill out the online information but it ask for personal SS number. I am sure it you set up a large company like Cargill or other large private company you would not get a personal ss number from the president of the company. But since I am small business, you will not set me up.

I have already lost some Husqvarna business due to this issue.

Carolina Lawn Equipment Inc. is a full corporation. Not a LLC or LC and not a private owner.

I already sent account informaiton where I already deal with Kawasaki, RBI, Rotary, Power Distributors and I have more where I am in good standing. There is no way my credit is bad because I pay all suppliers on time.

I received a notice of unclaimed property, I signed and sent the notice back to Huntington in Columbus. I received a check from Huntington a couple weeks later but now I can not cash check. I took check to Huntington and they said they had to verify the check. I’m still waiting on a solution with no answer, I don’t know how bank send a check then can not cash it.

I made 2 mobile deposits from my personal Capital One account to my business account at Huntington. First deposit $151. Into savings which was readily available and the second deposit was $4600 into checking which was initially placed on a 4 day hold. Minute late my account is restricted. I called business customer service and they informed me that my account is being closed because of a counterfeit check ($4600). I assured them it wasn’t a counterfeit check and went into the branch to prove. Brought my credentials from Capital One account, I’d, bank statement and funds availablilty through mobile app. Nothing happens saying because account is new and haven’t used account often. Here is the liability for Huntington Bank YOU SAID THE CHECK WAS A COUNTERFEIT! How so? When the check came out of my checkbook issued through Capital One. Now you are holding my monies and inconvenient my business affairs. Place hold on check that’s fine but closing the account because you thought it was a counterfeit check. Or you deemed it a counterfeit check because of a risk assessment through an algorithm or computer program. Well once I proved it was my personal account you should have unfroze my account. So I’m thinking class action lawsuit against Huntington! And it’s amazing how all these banks have fraudulent practices on the the daily. Ie Bank of America just this month, Chase and Wells Fargo. But this idea of freezing accounts and steady accruing interest on monies that we can’t access as customers

Wow!

I had a dispute I had to make due to someone taking my debit card and using it, I had to wait for a new card to come in the mail in the meantime the ban gave me my money back and then like 3 weeks later they reversed it back into my account and every time I call they don't have answers for me I tried calling every day to fix this issue and I don't know what else to do.

I am a business broker and the buyer for the business I am selling used Huntington to get a $109,000 loan that has not closed after 4 months. The employee that is handling the loan was off for two weeks a while back and so the loan was put on hold (not acceptable). Now he is on vacation again for a week and no one can tell us where we are with the loan, so now we wait another week to find out. (again not acceptable)

This is terrible customer service when an employees leaves and no one else steps up or informs other what they have in process before they leave. The last communication I received from a manager that replied when I was trying to find out what was going on was: "This is PTO time of year and everyone has large work loads" (again not acceptable)

I guess Huntington is big enough they don't care anymore and why most business brokers have stopped recommending them.

First of all I would like for you to know some facts -

1.) I have been a Huntington Bank customer actually since before I was a Huntington Bank employee which I believe was back in 1990!

2.) I do not carry cash, and I have literally $1 in my pocket because I use my debit cards for everything.

3.) After unsuccessfully being able to complete a Zelle transaction with Huntington Bank on Friday, 7/7/23, I called Huntington Bank's customer service and was told my accounts are being forced-closed by the fraud dept due to me being a risk to Huntington Bank, however, they could not give me a specific reason. And since I needed money, the rep continued and told me I could go to the branch to make a withdrawal, and also obtain more information on the reason for the closure from the branch manager. Wrong, and wrong. I went to the branch however neither happened!

4.) While at the lowest point in my life after going through a divorce and filing for bankruptcy (which discharged in February of 2021), I worked two jobs and for over two years made my Huntington Bank Line-of-Credit payments each month, on time, as well as rebuild my credit with other creditors. And I actually paid off my greater-than $62k balance with Huntington Bank last month, all to keep in good standing with Huntington Bank! It took me a little time however my intentions were never to "not pay" nor "fraud" anybody.

Now I am once again in a very comfortable situation financially.

5.) As of yesterday I had over $2400 combined in my two checking accounts with one $22 pending transaction on one of the accounts, yet I was not allowed to make a withdrawal. And was eventually told the force-closure was because I have two profiles with Huntington Bank. ? which I really don't understand.

6.) My ex, Robert Myers, opened a Huntington Bank checking account and added me to his account. And since we are getting remarried in August, he added me as "Terri Myers" vs "Terri Myers- Brock" (how my current two Huntington Bank checking accounts read).

Huntington Bank force-closed Robert's new account. He only noticed because he tried to access his account online and no longer had a profile. And I'll add, as of last month, Robert had a 780 credit score ... and also he has never bounced a check in his entire life! Robert banks with several banks, has investments through a personal financial advisor, and was only coming to Huntington because of me.

Robert called Huntington and was informed his check for his balance and reason for closure letter is in the mail ... however, they finally told him the closure had to do with me and it was because I was listed on the account and I am a risk.

This is the furthest thing from the truth. Nothing fraudulent at all.

I am asking someone to please review my account history and reverse the

closures. We are both law-abiding citizens, with no criminal records, and not a mean bone in our bodies.

Thank you.

Respectfully submitted.

Your bank is horrible in communicating with depositors, I had a auto loan that I paid every month, during covid I extended the loan, which should of went to the end of the loan like all other car financing companies I deal with, but your bank decided without notification to call the note due in february, I continued to pay my loan payment and if were not for me checking my credit report I would have found that the loan was paid late but I was making my payments, then your bank put the on time payment loan on the re po list which could of been re solved if you would have just re wrote the loan as one of the bankers I was talking to said you should have done, but hunnington does not care about customers they are in the business of screwing the customer. Since this ordeal I have paid off my auto loan and my only prayer is that hunnington will report to all of the credit bureaus that my payments were make on time and never late and also, and also have a better group of employees that know how to work with people.

I called the bank due to a Huntington error. I called last week to request a stop pay. The charge still ended up pending on my account. I said I was on hold 30 minutes requesting a stop payment. This was last Wednesday. I requested to speak with a supervisor. Her name was Kierra. She was rude and talking over me and kept telling me what a pending transaction was. I said that wasn’t my question. I became irate and I did called her the B word. She took it upon herself to deactivate my accounts and my 18 year old sons account. He was at work and could not access his money due to a mistake that Huntington caused. She could have taken the time to listen to me. But instead she deactivated my 18 year olds account. I have been a customer for a long time. I went into the branch, am no one could help me. Just oh, your account is closed and I had to ask for the money in my sons account. I said what about my direct deposit hitting tomorrow night. No one took any ownership what soever. This Kierra in telephone banking has it set as to where I can’t even call in. I went into a branch to ask how does this person have such an authority to close down my accounts. Where is the customer service? I have been a long time customer. I have called in about 5 times over the last 10 years and I very seldom had to visit a local branch. I have been calling the district manager for the past two days. Still no resolution. Betha could not tell me where the literature was that I signed that says that a phone rep can shut down my account without telling me. I asked Betha, why was my account closed. I was never told specifically why my account was closed. They just said that she forced closed 4 accounts. I have been in an online chat, visited 2 branches, spoke with a district manager. The only answer I get is what they can’t do for me. I explained what I said but I still have not been provided an explanation as to why my accounts were forced closed.

I wire transferred My account to my sister's account in Romania Transilvania Banck. Your bank does not honor the transfer. I will suit the back and My advocates will contact the big boss Stephen D. Steinour. Another time I try to pay by internet a bill for my apartment in Romania. The back does not allow me. Another time I tried to pay my mortgage and the bank does not honor the payments even though I did it online or through the check. And all this has happened in 3 weeks. I have my money in my checking account. We try 5 times to change an address and 5 times the workers of your bank or the online system failed and all the time I have trouble with my payments. The Steinour, know that? The Steinour uses my money for his business and when I want to pay my bills, I can not do this.

I will use this information, and I will post everywhere in media the fact your bank uses the customers' money and they do not allow it to use. The Steinour keeps arresting the customers' money, and this is styling. Onest this bank will fail and will be closed soon. I want Steiner to contact me before speaking with the media about my case and it is better if they honor my payments from my money from my work, from my bank account. I work for that money, not them, they do not give me a penny and use my money to produce money for them.
My email address is [protected]@yahoo.com and Steiner can write here.

I was trying to refince my home for a fixed rate after doing all the paper work and paying out 525.00 for a apprasior I was toId could not have it done because I owed more on the home the loan officer was assured me I could do the refinance so I feel I was ripped off for the fees if he is a loan officer he could look at all the city records to see what the house was worth before moving forward I will be contacting my attorney to try and solve this issue I dont think that was fair and I do know that you have to have the home appraised but I am out of 525.00 and for what I am not happy at all I have been with tcf bank 20 years and this is the worst. I am so pissed off not good business

The last 3 days I have been logging into my online account to check about a deposit. Today when I logged in, I received a message that I was using an unregistered device, this is the same computer I have always used. It required me to request a verification code. Upon entering this code I was then asked to answer a question that I have never seen, nor had an answer for. The system did not allow me to answer a different question. So, I entered 4 question marks and was redirected to my account! This is not a secure way to access my account! I have talked to 3 people about this, the first 2 were rude and unhelpful! They kept ignoring what I said and kept repeating that it was not a problem of Huntington and that this was a new device, again this is the same computer I always use, including the last 3 days. The second one, supposedly a supervisor, became very condescending and argumentative and claimed I was not listening to him. He kept making the same statement repeatedly. After trying to get him to actually listen me I finally hung up. H treated me like I was an idiot, I have multiple college degrees and am a retired teacher. If he was a student I would have removed from my classroom! I have been a customer since the late 1970's, in fact did my student loans when this was First National bank and a customer thru several name changes. Tomorrow I will be looking to change to a different bank, one that listens to its customers and takes online security seriously. I doubt that this will be resolved as your website shows that a very small percent of complaints are resolved. This seems to be the entire company operates. Maybe the next big bank to fail!

Emailed offer right after I withdrew my remaining funds for a promotion. Opened account, went to great lengths to get the qualifying deposits completed in april and for future months, only to be told I didn't qualify. They have been sending offers to customers leading them to believe it is an asset retention measure and later telling them they aren't eligible (the new account is coded with the promotion). They sent another email invitation yesterday. The bank is not taking this seriously. Very misleading at best.

Went into the bank today to find out why the funds that were being held and now released, I have no access too. The manager was very rude. He said things that embarrassed me that humiliated me that made my employer look bad., And then after calling the fraud department or hold department I find out half of what he told me wasn't even true. He refused to take me into a room so all of my business was out there for all the other customers and employees to hear. I walked out of there horrified,

I recently got a new debit card and made payments on my comcast bill and spotify. A day later when trying to pay my phone bill and my PS network bill, im getting declind messages. When I call Huntington they told me that in order to protect my acvount ill have to answer yes when I receive a message about my purchases. I was also told my account would be accessible without issue for the next three days. This was a lie because now im locked out from my account and I cant buy gas for work.

When you call into Huntingdon bank no one has a clue what they are doing or talking about.
You ask for a supervisor and they give you a difficult time. ZERO help.
I deposited a check IN THE BANK AT THE BRANCH ON SMALLMAN Street in Pittsburgh PA on 4/6/23. Without notification, the check was bounced back on my account on 4/11/23. The check was from the PA Treasury Department.

I called to ask why this check was bounced back on my account leaving a negative and it was very challenging getting an answer from anyone at Huntingdon.
When I finally received an answer, the Returns department stated that when the check was scanned in that it left black marks on the check making it difficult to verify my information. They told me to go into the bank with my ID to verify it.
I went back to the branch where I deposited the check at the branch on Smallman street in Pittsburgh, PA on 4/12/23... to get told that I had to wait for the returned check to come back in the mail, and to then come back.

Well 4 days later I had still not received the returned check. So, I went into the branch on smallman street on 4.14.23 and met with jennifer matthews who was zero help what so ever. She called the returns department, which is what I could have done on my own at home. I saw the picture of the check that was scanned in at your branch by your teller, and it had a black line smudged on it... You can still read the amount and name and my address. I even had a picture of the check on my phone that verifys all the information.

Now the returns department stated I needed to get a whole new check. Are you kidding me? So because of your error scanning a check, you now left my account at a negative balance, and are telling me to get a whole new check which will take approx. 3-4 weeks to even get another processed!

I asked for a manager and jennifer told me there was not one. I asked for corporate... She kept saying I am sorry there is nothing I can do.

This is the most disturbing, irritation, ludacrous thing ihave ever seen or dealt with! Because your banks scanner causes an issue on the check, I try to verify it, yet you tell me I still have to get another check!

That negative balance can sit there. I am not going through the process of getting another check because of your nonsense. I will and am taking this to all of social medial as well as twitter. This is absolutely insane!

My Parents Ronald and Irene Cieslewicz of Toledo,Ohio had annuities,CD’s with Huntington.My Father had Alzheimer’s my mother was blind and had Dementia.My mother passed in 2019 my father in 2021.I have hired an attorney to get this information on all accounts for the past 18 months.They were served a subpoena and still have not any information on these accounts ! There was elderly abuse involved with these accounts that we desperately need this information to no avail.I am begging for help to get them to release this information

I have bills that come out of my checking account weekly and their debits but it’s not right when on Friday a couple hundred dollars go out and pay bills and then on Saturday all the money shows back up which makes me think I have the money to spend and then come Monday I’m in the negative because they took it out of my account twice I’m getting tired of this. It’s happened to happen two weeks in a row. I’m gonna find another bank.

On September 8 and 9, 2022, Huntington Bank cashed 2 money orders totaling $1,425 and $400 respectively bought at a currency exchange. Both money orders had the name of landlord typed on it along with my handwritten signature. The name written on the back was almost unreadable and Huntington Bank Fraud acknowledged to Republic Bank of Chicago fraud representative that they had done it. This was in September around the 23rd, however Huntington Bank now has not or will not respond to written and telephone requests from Republic Bank personnel or to me in our requests to return my money.

I am a 69 year old retiree whose income is a monthly pension. I have called and spoken to several members of Huntington Bank customer service representatives whose answers are "we haven't received any correspondence from Republic Bank; it might take up to 4-6 months and the best one was"Oh well" when all they have to do is release the funds and go after the theft that they irresponsibly gave my money to.

I've recently deposited a larger check, $5,000, was written to me as a loan from another Huntington customer, who has written me checks in the past. I've been a caregiver for my Grandmother for the past 3 years, and she wrote me a check to help with getting things back together for myself. Woke up the following morning, and noticed the deposit went through. I already don't trust banks, as I worked at one myself and have seen sketchy stuff, so I went to take out a majority of the funds. Woke up the very next morning, I'm locked out of online banking, and there are holds on ALL of my accounts. Calling customer service is a complete waste of time, so I filed a complaint with the BBB. Received a call back from a lady, with an attempt at explaining. Word for word..."You need to bring the individual into a branch, so they can prove that they INTENTIONALLY wrote that check. She accused me of theft is what she did. I've been a customer of theirs for 3 years without any issues, and my Grandmother since they opened!

As I type this, funds have been removed from her account for the check, and now my account is overdrawn by $4750.00. Huntington is holding these funds in limbo, although they had NO ISSUE whatsoever with removing them from her account. Crooks.

I encourage everyone to complain to the BBB about these issues. What they are doing is NOT OK. I'm a reasonable person, I can see putting a 3-5 day hold on larger checks to ensure funds but accusing people of lying and theft is downright absurd. Not only that, I removed the funds because they originally gave them to me, they cleared it. There are some kinks in business that needs addressed.

I have a relationship checking and savings account. I do not use the money in my savings account much and I do not use that account anywhere external to Huntington. However, because I did not use the account for 11 months, Huntington put a dormancy hold on the account and I cannot access my money. They are continually unhelpful. This is a horrible practice, especially for an account which is strictly internal to their system and doesn't touch anything else. When requesting to remove the hold they told me it would be done the following day, too long as it should never be held in the first place. However, the following day the hold was not removed.

This policy needs to change or I will take my business elsewhere. You cannot stop people from accessing their property.