Huntington Bank – Page 5

Huntington Home Savers Home Remodification and Jessica Neckovski IS THE WORST. We've been in this loop for over a year. No one knows what the other person or department is doing. It goes from one month behind to, 2 months to $170. Jessica does not call back. Every time we talk to someone they have a different story. And they don't have the notes of the previous calls yet the calls are recorded.

I need resolution right now, I went into a branch in Minneapolis the Valley West brance to deposit my small check of 630.03 on November 5th almost a month ago and still do not have this amount credited to my account this mishalf has casued me finanical harship that put my credtit at a negative balance . I'm not sure which wat to turn I call them numermous of times

I have requested that Huntington National Bank provide a NEBRASKA lien release form, that I have included within several emails, regarding CASE #[protected] and continually receive lien releases for Kentucky where the vehicle was originally purchased. This is unacceptable! This has been going on for SIX months now and Huntington has only 15 days to send the correct lien release form. This is starting to interfere with my ability to get to work daily and complete daily tasks as the forgiveness of the COVID situation is closing and I need to register my vehicle in New Mexico.

I have accounts with huntington bank including one with more that $200k. Your computer occasionally and incompetently takes out $10 from another account that goes under a certain amount. I have found that trying to call your toll free number (customer service?) is a complete waste of time. I would transfer to another bank, but you all suck.

When was TCF I could access my sons account, for which I am the Rep Payee. I could also check balances over automated phone. Now, with Huntington, I can no longer access the rep payee online OR by telephone. Bank rep told me I need to come INTO a branch to simply get a balance.! As a rep payee, I am responsible for the $ in this account and I can't even moniter what is happening over the month. I check for fraudulent charges, etc. I will now have no idea for possibly 30 days until I get a statement. Makes absolutely no sense.

I am a Detroit native, and Huntington customer who holds my car load thru Huntington.

In August, 2021 I contacted customer service with the simple desire to change the date that my consumer loan was due (the due date for my auto loan)
• I was told that I needed to fill out paperwork with my signature and fax it to the consumer loans department at [protected], which I did, and received fax confirmation on 8/24
• I asked to have my payment due date changed to sometime later in the month, and was told that the latest that they could do was the 11th, and that it would take effect on 10/11. (Okay)
• On 9/29 I called back because my Huntington bank app was still showing that my payment was due on 10/1, NOT 10/11 as requested.
• I was told by customer service that there was NO request filed at ALL for my payment date change. None. I was asked for a confirmation number, which I was not provided in August, and of course, I did not have. "I don't know why customer service didn't complete the request in August for you…there are no notes here".
• So, I asked to have the request for a date change for my loan payment date filled AGAIN. This time, I got a confirmation number indicating that the request was complete, and I was assured that my payment date had been moved to 10/11: 0907/29SEP21
• On 10/9 I started receiving calls that my loan payment was overdue…which was odd given that I had a confirmation number and assumed that my payment date had been changed to 10/11.
• I called for the THIRD TIME on 10/15 only to find that the confirmation number was useless because the "agent neglected to tell you that the request for a date change could not even be completed because you called inside of 5 business days from the due date of the loan"
o I asked why the agent on the 29th of September would have given me a confirmation number and assured me that the date was changed to 10/11 if, in fact, she could not even fulfill my request. "I don't know"

So, here I am. It's October 15. My loan payment date is STILL not changed after 3 calls, and now they STILL can't change it because I have to wait until my recent payment is processed.

The number of people in customer service who don't know what's going on, and cannot explain why people don't know what's going on is staggering. My request is very simple.

My fourth try will be my last, and then I will be moving my loan to a credit union, as I am sorry to have already invested so much time in just trying to change my payment date--- nearly 3 months.

I have been waiting since the 4th of October for a completed deposit transaction to show in my account. Its almost a thousand dollars. You cant reach anyone on the phone and if I request someone to call me, the earliest scheduled time is 2.5 days away. My local Huntington closed last month. I am hearing a lot of complaints reference frozen accounts and people not being able to access funds. I have bills to pay!

My account was frozen for suspected fraudulent activity. NOTHING fraudulent was done, and to this date, I have STILL had no answers, no resolution & am in able to pay my cash on demand because I have no access to my account. I've made numerous calls, and even went to a branch office. No resolution.. no solid answers. I'm truly thinking they shut me down because my ssi (just 794 a month) doesn't matter. I've been a customer for about 5 years, without a single issue. Yet no on on this company values my business.

I traded my car in on July 16th only to find out I still had a lean on my title here in KY even though I paid off the car in 2019. I called the loan department on 7/16/21 to request a lien release and was told I could only get it by mail and that it would take 10 business days. In the meantime, my dealership has my car and cannot sell it until I give them a clear title. I wait the 10 days and start looking in the mailbox everyday and after 3 weeks it doesn't show up so I call the loan department and they say they'll check on it and discuss my situation with process person and try to move it along and to call back in two days for an update. I call back in two days and now the guy tells me I just put in my request two days ago and it will take 10 business days. I request to speak with someone else and he says there is not one else to talk to and that I can file a complaint if I wish. I say yes please file a complaint then I have to ask him what will happen next and he says someone will contact you, which no one has as of this morning. I will say one good thing is that your call back system works great and I do appreciate not having to sit on hold.

Steve Wahl
Cell [protected] / [protected]@gmail.com

Very unprofessional rude staff in Gahanna branch specially ALEC VERNON. Will not recommend this bank to anyone.

hello:
my wife and I had a large CD maturing so we called our local branch in Livonia, MI and spoke with Angela Smith on Aug. 4, 2021 and asked her what the new CD rates were. she said it would be better to move the money to a money market relationship account because it was paying .35% for the first 90 days. so we made an appointment which lasted well over an hour and we opened a money market account for a large amount of money because of the interest rate. She reiterated the rate at .35% for the 90 days and that it would change. As of today, Aug, 9, 2021, we found out that she made and error and the money market account is only paying .05% and she admitted she didn't check the rates while we were there. We had told her we have another CD maturing at TCF bank that we would also bring to Huntington next week and add it to the new money market account. I am totally dissatisfied with the explanation of how this could have happened and that we spent well over an hour to get a horrible rate we can get anywhere. We are very unhappy with the performance of Huntington Bank and if this is any indication of how our accounts will be handled with the TCF merger than we will be leaving both banks immediately. There is no excuse for this. When I questioned Angela about this she said we can open a checking account to get $500.00. We are not interested in opening another checking account! This is ridiculous and handled very unprofessionally.
Scott and Anne Minch- Livonia, MI [protected]

I have any immediate need to get my mom's bank statements for Medicare. I had an attorney get me together of a a power of attorney so I can do this. Katrina at the Stow branch refuses to accept it. My attorney says that they have done this for 20 years and never have had this problem before over such Petty reasons. Ridiculous

I had a fraudulent charge on my debit card and I reported it to Huntington Bank, they reversed the charge immediately now a month later they took the money back because I did not provide proof of the fraudulent charge. Huntington never asked me for my original bill or statement because they could see the fraudulent charge on my account. So now not only was a charge made that was fraudulent on my account, I'm out of that money since it was basically a
one month loan from Huntington! I'm seriously considering closing my account. Who has time for this b.s.?

Terrible banking institute. I have to place daily calls several times a day just to try and get someone to return a call.
I have a SBA loan with them and they have a lien on all my vehicles. I was told I cannot get a release of the title for 4 to 5 weeks. That's it. I cannot elevate the situation.
I now have a 8 passenger vehicle sitting with no plates and being insured at a commercial rate which is more then my SBA loan.
There is absolutely no customer service with them nor compassion of a situation.
I would never send anyone to them.

My husband and I sold a home (that was in my father in law name). I Monet Smith had POA to this house. After Closing, Yes I did deposit the check without a signature and of course I was waiting for the to hold the check because it's a large amount.
Immediately, I provided Huntington with the POA and my father in law came into the bank to sign the affidavit to release my account hold. The banker notarized it and sent to over to the fraud department. I was advised on that day July 8 that my funds will be released by end of business no later then 12 hours from noon that day. Well on the 9th they were not released. I called in and was advised by the fraud department that they will be released by end of business Friday July 9th and Saturday morning I should have my funds available. Now Saturday morning is here and the funds are still not released and they won't unlock my online access. I called twice Saturday morning and the customer service representative placed a complaint in because they should have unlocked and released account and funds. Well she knew they were in the office but they wouldn't answer their phone. They still didn't unlock my account nor released my funds and it Sunday July 11.
They are now hold my money illegally. They have proof that I didn't commit fraud and the transaction was legitimate. Discrimination now is what this is. They have no reason to keep my account on lock and froze after they have proof and went through all my stuff. They have reversed all my creditors payments

Huntington cancels my card non stop. Cancels it for any online orders I make. Cancelled it at the convenience store in my town saying it is suspicious. I had two cards cancelled for taking money out of an ATM, one of which was a Huntington. They always ask me for verification codes and whatever cheap [censored] service they skimmed on doesn't cover all major cell phone providers.

Hello, my account has been blocked for several days, I try to reset my password but I get an error, please, I have a family member in the hospital, I need to do my account.
I need your help to know what happened with a transfer and to know the status of my account I call every day no one answers me for minutes waiting and nothing please help me so I know what status my account is
I am unemployed and I have that money for help, please answer me as soon as possible.

Hello,

My name is Vic Seslar, mortgage loan # [protected]. We have been with Huntington for roughly 13 years. We recently refinanced, June ‘20, and pay extra every month on the principal. I was told it is best to make my monthly payment by phone to ensure the extra amount gets credited to the principal. When I called this past Saturday, 4/24, I was informed that I did not make my April payment. I replied, excuse me, I did make the payment on 3/27 confirmation # JST032921. I was shocked to find out that the confirmation number really doesn't mean anything, just that is is the date that the payment will post, no tracking is available.
Apparently, a request was put in to credit back the late fee. I did make the two payments to get caught up. Obviously, my worry is that I want to ensure this would not impact my credit. Also, I had a couple questions and called in today, Monday 4/26, to talk to a manager. I called in and was put on hold for a manager for over 15 minutes (this is not an exaggeration I monitored the time on my phone). The original rep. got back to me and said the manager, Craig Sweeney, did not want to talk to me and asked her to take care of it. She went on to tell me everything I already knew from my interaction on Saturday. I explained I needed to talk to a manager, again, he cannot talk to me. At that point I asked for his name, previously referred to in this correspondence.
I am a good customer, I pride myself in the manner in which I handle debt and am never late with payments.
The way in which this entire ordeal was handled is unacceptable.
There is no way for me to talk to someone regarding a complaint, again unacceptable.
I work in the customer rapport field and would NEVER be this dismissive of a concern.

Vic Seslar - formerly satisfied customer

[protected]