Standard Bank South Africa
reviews and complaints

I had fraud on my credit card and immediately contacted the bank. For more than a week I emailed additional information on the fraud etc and got no responses from the bank or investigators. Now I got notified that they could not retrieve the funds nor will they refund the stolen money and I still had no contact with the investigators and don't know if they even looked at the information I provided. I have been with standard bank since I was 10 and have all my accounts with them including car finance, personal loan, sim card, private banking credit card, premier cheque account and insurance. As soon my accounts are settled I'm closing them and will never bank with them again

Good morning

May I please get your attention and humbly request your assistance in this regard. I've opened a standard bank card with an intention of switching my salary from FNB to Standard bank, to get a discount I was promised after my housing was approved by standard bank, I was told to deposit money to keep the card active no all money is gone and I owe the bank instead. Please help me. Why am I being charged every month even when there's no money in the my bank account?

I have been a Standard Bank client for business and personal for many years. I am a top rated client. Apparently I have a personal banker (whom I have never met). My numerous calls may be logged for verification of this matter.

I am unable to get through. They rarely answer calls. When they do they put me back in a line that does not answer. Earlier someone told me hold on and she put me back in a line. I had to hang up.

It once prompted me to enter digit and they would return my call. The call was returned much later the following day.

Now I have been holding from 16h43 till 16h49. There are various different phone numbers and all have the same non responses.

I am unable to make an urgent payment and need assistance.

I have been a loyal customer for more than forty years and am now considering moving to a different institution.

Bank chase me out standard bank chase me out. I got the this letter from the bank. I was busy so I can't answer the phone. I didn't have time to visit the bank. they had meeting and they decided to chase me out. don't use standard bank never. this is their letter to me to N TERMINATION NOTICE: BANKING RELATIONSHIP WITH MR N AND THE STANDARD BANK OF SOUTH AFRICA LIMITED (THE BANK) We advise that after careful consideration, the Bank has made ac a decision to discontinue its banking relationship with you and will also no longer be extending any future facilities. The Bank is required to develop and implement a risk-based approach in managing client relationships. The risk- based approach that the Bank has adopted includes the periodic review of clients aimed at obtaining adequate, complete, and accurate information about the clients, the nature of the transactions ordinarily performed by them as well as any related parties. This process is embedded into the proced ure for the maintenance of client relationships and is central to the Bank's ability to comply with its legislative obligations to know its customers 1O and understand the source of their funds. The Bank has previously engaged with you on several occasions to request that you provide it with certain source of funds and source of wealth information that would assist the Bank in fulfilling its legislative requirements. However, you have failed to adequately respond to the Bank and satisfy the Bank's requirements. You further continue to refuse to engage with the Bank until the restriction on your accounts is uplifted. There remains a concern that continuing a banking relationship with you may hamper the Bank's ability to comply with its legislative obligations to know its customers and understanding the nature of of business. In this a circumstance, the Bank remains unable to continue a banking relationship: The relationship wil be terminated immediately the Bank will not be providing a notice period to you for the closure of your accounts given your request to immediately have access the funds in. your accounts. We hereby inform you of the following account closures:
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MYMO Account Number:
Fixed Deposit Account Number:
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Money Market Select Account Number: **********2
Money Market Call Account Number:
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StanSure Number:
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Kindly provide us with bank account details where the available funds held in the account/s may be transferred In the event that account details are not receive d upon the expiry of 10 the notice period, the amount in credit willbe transferred into a non-interest-bearing suspense account and will remain there until altern ative account details have been provided. We confirm that the termination of the relationship is in line with the Bank's terms and conditions as well as the Code of Banking Practice. It is anticipated that you will, during the notice period, secure an alternative banker and thus ensure minimal impact to your financial affairs. Should you have any queries/questions please refer to Theunis Duvenhage on
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I would like to lodge a formal complain against Standard Bank Home loan department which is very serious to me.

Recently I have experienced a problem with payment of my bond. June 2023 was payed late due to the employer having a cash flow problem and not paying salaries on time. I tried to Standard bank about it but with no success. All my mails I send was returned and because they were harassing me daily by phoning I blocked them on my phone.

Not once did they send me a letter although they have all my information. They did however send an sms to me threatening me that they will hand me over and they did that same day and my June 2023 account was paid on 28/07/2023 when money became available. (See attachment of PoP)

Please note that this is not even 30 days in arrears and I am now 3 days in arrears with July 2023 and will make a payment towards that very soon. Now the attorneys are harrasing me which I refuse to talk to or make payments to. My issue is with the bank and it is my opinion that they acted to soon as normally the in arrears is handed over after 90 days. I am well aware that I was in arrears but you would think after being a customer for more that 40 years and paying of your bond for 30 years that you will be treated better.

The bank failed to inform me in writing to enable me to send a mail back. But I will make the arrears maybe in this week.

Regards

PL BOTHA

Afternoon I went to the standard bank atm on the 8 june 2023 after 6pm and was a bit scared and pressed the wrong account number for the deposit I made.

I was making a deposit for my sons university fees of r10k, and by mistake I put in double 2 instead of double 3. The money got deposited into the wrong account. The next morning on the 9 june I sent my husband to standard bank mall of the north - were he spent almost half the day in ques and speaking to relevant people. He spoke t the branch manager dinah phooko who took all the relevant details from my husband and said they will contact the account holder whom the money went into and then take it out of that account and put it into the right university account. She told my husband she will call him. After 2 weeks we had no call - my husband went back and on the 26 june dinah told him that they did not get hold of the account holder but they will take the money out and put it in a standard bank holding account and that she will let him know. She gave him her card to contact her in future. My husband tried to call her and she told him she is on leave and gave him another mans name and email adress. My husband emailed him no reply (sindani mogau) also at standard bank mall of the north. I called standard bank customer care on 3 july and the internal fraud department a lady named namhla took my call - whilst talking she sent an internal email to dinah and sindani explaining them the matter and asking their attention to resolve - she told me they will respond to her and she will call me - today 5 july she called me back to say that none of them replied to her and that I must go into the bank and get this sorted. I called dinah today who tells me she is on sick leave and she is following bank procedures. I told her I will take this us becasue if my son university fees is not paid by friday 7 july when their term ends he will have to re register. As soon as I told her I will contact hello peter her phone died. Immediately she send me sms saying her battery died so strange... Then I tried calling the bank I finally spoke to sindani who tells me dinah just called him now - he will investigate and call me back... I asked him did he not get the emails from his collegues from my husband - he says no he was out for 2 weeks just got back. Its 4pm and I got nothing from him. Standard bank mall of the north has to get people who want to work - people that want to help customers - not people that are worried about their leave - I need these people disciplined as they not fit or capable to be managers - they should be dismissed or gone to the bottom start from enquiries again. I worked at the bank and we used to love our jobs and customers those days - now these guys just misuse their positions and they just there for the salary - not for us customers. I got nothing from the bank today so I need help can you please escalate this matter to the head of standard bank and their hr

Thank u

I have a bond account with the worst, standard bank, neighbours water pipe burst and the water ran down my driveway the entire night, washing most of the driveway, next day I reported to the insurance, they sent a bum with no experience to come and reject the claim, stating its wear and tear. I think he gets a bonus for every claim rejected. I have two of my family member having the same problems with standard bank. The insurance is more a donation to them, if you having the same issues, shame them.

I went to the branch Mokopane bank, to resolve a number of issues:

*Two MyMo accounts opened in my name which I had no recollection of it, it did not reflect even on my banking app but I was send a bill via email that I owed over R3000 on the one and the other +/-R600.

*On my credit report by Sanlam it states that I have a number of loans in my name which is fraud, because I did not open it, I did not give my concsent and this type of activity was not the first of it's kind. Now I am in debt of over R110000 which I had no clue.

*I wanted information on how to have all my accounts to reflect on my banking, including my trading accounts because I don't know how to deposit money using the other service provided apps.

*Ontop of everything I cannot access my banking app or any of my financial services because my banking app is blocked and I do not have even 1 bank card with me after ordering it twice.

*I have two cheque account on my name of which I never received any documentation or cheque cards for any of these two accounts.

When I wanted to use these cards on a paying portal, it claimed that these two cheque accounts does not fit my personal details, which means I have two cheque accounts on my banking app that aren't even mine.

*Now I want to collect my personal current account bank card as well as my credit card to attend to my financial business and gain access to my banking app.

Due to fraudulent activity of money being withdrawn without my consent I had cancelled my cards and never received even one.

So two weeks back I went to the Mokopane Standard Bank branch to resolve these issues and collect my cards.

Sat there the whole day until closing time to be helped by a reluctant consultant who refused to help me because she did not want to accept my passport or license as a form of identity, she spend most of her time walking up and down and not assisting or attending to any of the unresolved issues, by the time she sat down the bank was already closed, if that wasn't the worst she picked up her cellphone, ignored my request of ending the call because it's not professional.

I stood up and left, this was so mind-blowing how could they even think a person like that is adequate to work in a position like that.

I want all the fraudulent charges, opened accounts and loans to be closed and resolved, there after I want to close my accounts, all of it, and want nothing to do with Stand Bank ever again unless it's in court.

I've submitted a Life claim for my husband last year November I have not received any update from Standard Bank if I dont call them now the hold up is the medical documents from the Hospital and I've asked them because you people say to customers it only takes 3 to 6 months for a claim to be payed out now my is this its 6 months already how long must I wait reply was until they have all the info they need but you can't just sit around and expect that the info will get to you if you dont go after it or they just don't care please help I just had enough of calling these people

I am Charles Mabona the SGB treasurer

of Fundawazi Primary school.We went to Std Bank Kwagga Plaza last year Aug 2022 to change signatories and register my new handset, as we speak I am unable to do immediate payments, Mr Jele told us that we need to make an appointment with Dorah Mathebe the business consultant.

We sent the email to request the appointment and we made a follow up seeing that there's nothing happening.

Dorah forwarded our email to Thembi, until now we are still waiting.

Please help.

Disappointed customer.

Charles Mabona.

[protected].

Fundawazi Primary $chool

SGB Treasurer.

I am Hulisani Magoma, I offered to purchase the property one of Standard Bank's Insolvent Property in June of 2022 (9 month ago). I paid 10% deposit on the deal as requested by Standard Bank and its Auction house (Red Star Auctioneers). Apart from Attorneys fees (Haasbroek & Boezaart Inc and J van zyl, Beyers Rautenbach Inc.) I was charged two month occupational rent for the property from date of acceptance but the property is damaged (broken windows, water closed due to missing pipes, and no Electricity), I paid regardless. I did the Electricity CoC, Gas CoC as instructed by them. I had to update the building plans and use my time and money to assist their attorneys (Haasbroek & Boezaart Inc) to make sure the occupation certificate, SPLUMA is available and also make sure they get the outstanding fees of their property. I am being evicted by my current landlord after extensions of stay due to these delays. Standard Bank/ Haasbroek & Boezaart Inc again sent me a lease to Pay R6900 if I want to occupy their property which still has no electricity due to their outstanding fees. I am again being told I need to assist them (Standard Bank and Haasbroek & Boezaart Inc) to expedite their Section 118 application at the municipality (Goven Mbeki). Please Help!

I am currently out of the country and have phoned numerous times for assistance. Without any luck. Spending hours on hold.

When then finally reached someone, they took my number and said that they will call me back if we are cut off. That did not happen.

I need to make internet banking and want the 1 time pin code to be emailed to my email address and not my SA number as I am not in South Africa.

I need to make payments urgently from my standard bank account to my other accounts. Call can be checked today as you say that you tape all calls.

I have also send numerous emails, without any reply:

Email reference numbers: [protected], [protected], [protected], [protected]

Good Morning

Called in this Morning.

Spoke to Lucky Maluleka

Explained my situation.

I have transfer money from my Cheque account to my Credit Card for the main reason.

Only get paid on the end of the month and Standard Bank is taking my overdraft interest on the 25th.

I have called in numerous times and ask to move it to month end.

Went to Ok yesterday to buy a few things and by accident swipe my cheuqe instead of my credit card.

Got home and saw Standard Bank charged me 2x fees of R 8.50.

Spoke to Lucky this morning then he spoke to his team leader.

Where by he told me his team leader Caswaws Vaughan told him that I should checked.

I mean serious does this people doesn't make mistakes.

The way they treated their clients is terrible.

Thank You.

Im banking with standard bank and my loan debit order fall off from the same account of standard bank. I never incurred arrears as im banking with them and I never missed the payment.In august it was my last instalment however they decided to take small amount instead of the initial installment. The next month in september they took again the smallest amount. My contract ended in august and now without my authority the contract is ending next year. Now surprising the loan us being handed to attorneys. I called them at their head office and no one is able to provide me with answers. They are taking me from pillar to post. Please assist I need answers and the interest they are charging me on.

Complaint reference number [protected] Mrs Rethabile Baloyi

Hello Peter, I need your assistance with getting Standard Bank to pay back my money that was debited from a fraudulent transaction that I reported with them while the transaction had not even happened.

On or about the 4/07/22 I noticed that my debit card was missing and I couldn’t get into my banking App and I called the bank to check what was happening. I was told by the card division that they could notice outstanding authorization of R26000 on the online shopping to Mr Price. I told them that I had not made that order & it must not be honoured & I even asked them to block my card as I did not know where it was.

To my surprise I realised that this transaction went through despite my notification that I wasn’t the one doing it. I have been on this matter until now and the bank is now claiming they can only pay half if I accept.

I want to expose the abuse of power on the part of the individuals working for the bank and the arrogance within which my matter was dealt with.

I want to share with you all the communication I have had with them to a point where I was even asked to produce proof that I was in hospital.

My contact number is [protected]. Please call me or revert to me for full information on the matter. I have been very disrespected by the bank and emotionally abused by the staff there.

I have been trying via telephone and email with no success to contact someone to help me cancel a policy. I am not living in SA anymore therefore need it canceled.

[protected]@gmail.com

It is a dissabilty policy and not applicable if I am not living is SA anymore. tHEY told me. Need to cancel the policy to stop paying the monthly fee.

The reference on my bank state:

SBIB-MDR MDR000309092

Money was fraudulently taken out of my Standard bank account without my authorization.

It was immediately reported and all my cards and internet banking was stopped.

The service and assistance I’m receiving since this happened is pathetic!

I have been a loyal client of Standard bank for years, but I am definitely taking my business elsewhere.

I had to get an Affidavit from the police and had to email them all the proof which I did and now I must get a Court Order, and take this matter further, Standard bank just lift their hands up.

The same day I’ve reported it the lady from Standard bank said she could see the money was paid to a FNB account and informed FNB but for more than a month now I’m struggling to get my R29 000 back.

It surely takes 30 minutes or a holding period of time, which Standard bank and FNB could have stopped the money and reversed the illegal transaction.

What am I paying bank fees for and surely Standard bank has insurance if this happens?

SAPS CASE NUMBER: CAS 1/9/2022

STANDARD BANK CASE NUMBER: 030122

My son went to Standard Bank Barkly West to apply for a Personal Loan on the 13th of September 2022. The Consultant ensured him that the payout will be on the Thursday.

Without getting back to him on Thursday, he called on Friday to follow up. She just told him she did send off the application she is waiting for THEM to get back to her.

This was a very unpleasant experience for him as it is the first time for him applying for Credit and this is the service he got.

I'm having issues with standard bank since from Feb this year, not to be long they told me my account has been resolved and send me letter to confirm that with installment amount and 30 July 2022 they debited 8ncorrect amount and I I respond to the mail they sent me for my account reset but no one responded. Was requesting call from them all the time with no attention, end of August they debited extra on my account since form that day I'm complaining no one helping me instant of phone me to solve my problem they keep peomis ro call me shortly and asking when they call they ask me to do paying which was debited I'm pissed of with standard bank

To say the worst customer service is being kind, there is 0 customer service. My mom passed away and had her last will and testament with Standard Bank, it has been an absolute nightmare dealing with Standard Bank on top of dealing with the lost itself. While I understand that this is a lengthy process it is the lack of service and pure disrespect shown by consultants and management alike . They did absolutely nothing to start the process for 5 months and don't respond to emails or answer phones. I had to find the HOD on LINKEDIN before I got a single response. It is now 9 months later and Standard Banks staff cannot be bothered to respond still. I have again gone as far tracking down directors details just to get a response. I have come to find many other people complaining about the same thing on social media, this seems to be the standard. So know this if you have your will and or investments with Standard trust your loved ones left behind will go through hell trying to sort out your estate. Standard bank does not care about ensuring your loved ones are looked after when you pass.