The complaint has been investigated and
resolved to the customer's satisfactionResolved HSBC Dubai UAE — lies
resolved to the customer's satisfaction
On the 19th March HSBC, deducted 29000 plus dirhams out of my account. This was to reduce a loan I had with them. The excuse they gave for doing this without any authorisation was that they had been trying to get hold of me, 'umpteen times, said Shiva, the floor manager. Its funny how they had my ex-wifes number, had not updated my po box address, said they sent an email and even though they had my correct mobile number had never managed to contact me. All this while it was clear I was still in the country as transactions were being done on my account. The reason they decided to deduct my account with this amount, while strangely leaving my other accounts untouched, is because they thought I had left the country and would be leaving a bad debt, yeah guys thats why I was paying money in! Lies that they tried to contact me umpteen times and blatant lies on the phone when I rang upset to find out what on earth they were doing with my account. If some halfwit had actually taken the trouble to actually ring and check my account activity they would see I was still in the country. I shall be closing my account afte 8 years with these idiots.