HP

I bought two computers in the last three months. In January 2023 I bought a three year extended warranty. The computer I bought in December 2022 broke down. I called HP and they are telling me that the warranty I bought was wrong one and HP will not honor the warranty. HP people made me talk to so many people on this issue then they rejected my claim. I am out with the money I paid for the warranty and I have a computer I can not use. I am not happy with this company at all. Thanks John Kunthara [protected]

I have an HP 12c Platinum calculator but none of your contact sources recognise it. My problem is this - I have done a particular calculation a thousand times and receive a % result - i.e. 1221enter - 520add - enter - 1221divide - However a couple of days ago the calculator would not give me a % answer & the one that was given was not correct - I retried many times but without success - your assistance would be much appreciated. H David Kennard living in Thailand (+[protected]) - email ([protected]@gmail.com) - Regards & Keep safe

Dear HP Store India Customer Service Team,

I hope this email finds you in good health and spirits. I am writing to express my disappointment with a recent purchase of headphones from your store. I have been a loyal customer of HP products for several years now and have always been satisfied with their quality and performance. However, this time, I am facing a serious issue with the sound quality of the headphones.

I purchased the headphones a few weeks ago and since then, I have been facing issues with the sound quality. The sound is not clear and there is a significant amount of distortion in the audio. This is completely unacceptable for a product of this price range and has left me feeling frustrated and dissatisfied.

I would like to request your assistance in resolving this issue as soon as possible. I would appreciate it if you could provide me with a solution to this problem or, if necessary, arrange for a replacement of the product. I am willing to provide any further information or assistance required to resolve this issue.

I would like to remind you of your commitment to providing high-quality products and excellent customer service. I am confident that you will take the necessary steps to rectify this situation and restore my faith in the HP brand.

Thank you for taking the time to read this email. I look forward to hearing back from you soon.

Sincerely,

Sushant Sunil kandwal

See the followings.
I have been HP's customers for not only printer, but computers for many years and am a retired pensioner.
1. Unfair practice: charging fees every month without supplying replacement inks.
2. If terminate subscription of instant ink service, can't use any ink left over which is waste of customer's money.
3. I have appealed repeatedly to the HP officer in charge of my complaints case to communicate via email or SMS, not by telephone because I have hearing problems, but he keep ringing several times after my appeal. So, I now believe he is not serious to solve the problems.

Eiji Kawamura
Fri, Nov 18, 2022, 2:34 PM
to jonathan. traub
Urgent Jon

Further to our phone conversation of even date, HP have just charged another amount $106.61 in addition to $641.24 previously reported to you. Please add the following complaints to the current problems which you have acknowledged. I have experienced detrimental effect upon cancellation of existing HP instant ink conrtract.
1. Your HP has disabled my HP printer. As a result, I can't use HP pirnter for which I fully paid for its purchase.
2. The ink which was supplied by HP under the HP instant Ink contract and has still more than half of its capacity in my possession is now waste of money because HP has disabled my printer.
I have paid costs for this ink to HP.
Such an action which has resulted in waste of ink was not stated in your contract.
Please confirm your receipt of this email complaints.

Regards
Eiji Kawamura

Urgent
Dear Jonathan
Following our phone conversation, I am reporting you that the following notice appears on my printer screen and as a result, I can not use the printer. "The indicated cartridges can not be used until the printer is enrolled in HP Instant ink". At the top left of the screen, icons of 4 different colours inks appear. Your urgent attention and help would be appreciated.

Regards
Eiji Kawamura
[protected]
Email: [protected]@gmail.com.

Dear Jon
Complaint no. 5094115173Thank you for your phone call.
Please see my email below sent to your Chris before.
My understanding was that you charge fees for supply of inks.

1. The printer was fully paid.
2. Your supply of the printer is not "rental or lease". $ cost per copy should not be charged
3. If I buy a replacement ink from office work, for example, it costs to me max $150. No other fees or charges.
4. During the period, May 2022 - 30 Oct 2022, you supplied two packages of ink. If I bought these two replacements from office work, it costed $300 (if you use retail price$150 × 2)
No other costs or fees.
5. HP took $641.24, then two replacement inks were provided.
6. As the customer/ user of HP printer, I compare between the above 4 and 5.
7. Your Chris pointed out about the contract. I read the"HP service to be provided" in the contract. But no mention about what service is provided by HP under this service contract.
As a conclusion, it is not fair that HP took such amount of money as above from my account.
8. Airwaybill is proof of despatch, but not proof of actual delivery. In case the driver leaves a parcel inside the gate, the driver should have a photo of item and the place where the item was placed/ left.

Regards

Eddie (Eiji) Kawamura

Urgent Chris
Than k you for your email and attachments.
I went through your documents.
There are following invoices;
Invoice no. Date Amount
1. BV64168307 17/05/22 $31,84
2. BV64968689 18/06/22 $93.53
3. BV65641860 17/07/22 $104.50
4. BV66454974 17/08/22 $216.06
5. BV67216986 17/09/22 $110.59
6. BV67993468 17/10/22 $84.72
Among these 6 invoices, only the above 3 and 4 were delivered.
Also, although you attached the following DHL documents, these have never been delivered.
1) DHL Tracking code [protected] 07/08/22
2) DHL [protected] 28/09/21
Please check and confirm urgently
because HP took my money, $641.24 from my account despite that HP's service p r ovided were only two packets of replacement ink
Cartridge (wholesale price about $100/each x 2 packets= $200).
Waiting for your urgent reply.
Thank you
Eiji kawamura

On Thu, Nov 3, 2022 at 5:06 PM Consumer APJ wrote:
Dear Eiji,
Thank you for contacting HP.
This email is to inform you that the charges on your account is valid.
The attached files are your billing statements that shows detailed information of the charges any why you are charged.
Please note that if you exceed or print more than your plan pages, you will be charge for additional $1.99 for every 10 pages.
I also attach the proof of delivery that we sent you ink cartridges.
For more information about the terms and conditions of instant ink, please click the link below.
https://instantink.hpconnected.com/us/en/terms
Chris

Dear Jon,
I see your phone no. appears on my mobile.
As I have hearing difficulties, please give your message via sms.
Thank you.

Eiji Kawamura — Forwarded message — From: Eiji Kawamura
Date: Tue, 13 Dec. 2022, 16:45
Subject:
To:
Dear Jon,
Thank you for your phone call.
I checked the amount paid amd and it was
$747.85
So, minus $300 (ink x 2)
So, my proposal;is $447.85 refund not $400..
Note: I did not add the cost of HP ink which was half used, then could not
use any longer
Dear John'
In your today’s SMS, you are kindly asking me to send an email, for which I wish to express my appreciation. Pleas list of things you still need from me via your SMS or email although I have provided you all things you asked me already.
Regards.
Eiji Kawamura
after the subscription was terminated. For the customer, this money is wasted. — =-this should be compensated.
Receiving sudden phone call, this matter did not come out from my memory.
Thank you

Hi,

I just received and install my new printer today and was horrified with the way to install the printer requiring me to create and account and activate the printer before I can even install the drivers. I've install many HP printers in our company and this was by far my worst experience ever. This long and unnecessarily complicated process irritated me to the point where I'm thinking this was the last HP printer I bought. No excuses will explain why it's necessary to create a damn account for a printer. It just a printer. Why can't we just have simple drivers to install like before. We already have too many accounts to deal with in this world, having to create one for a printer, that was the last straw for me. I'm really angry and disappointed by this new way of installing your printers.

on January 18, 2023 at 9 AM I called the customer service line for Instant ink.

My mother had passed away on August 23, 2022 and her printer had been giving some errors. Upon calling in I let them know that my mom had passed away and that any subscriptions needed to be canceled.

Instant Ink customer service rep Alan unnecessarily made things extremely difficult and try to get rid of me by telling me he was sending me to a special department to help people with disabilities. Needless to say it was just a way to send the phone call back to the starting point of the automated service for customer service.

– the reason I called it was simple a explain to Alan that I was calling in because I needed to be able to disconnect this printer from my moms account and connect it to my own account with instant ink. Instead, Alan repeatedly attempted to collect my credit card information to pay my mom’s debt, making statements contrary to the Hewlett-Packard HP company. Stated repeatedly if I want to use the printer must first pay the debt of $12 of my mothers estate. When I explained that probate laws, do not hold executors, family members financially responsible for the debt of the deceased. Alan repeatedly stated HP has their own policies and procedures and do NOT follow federal and state laws…. smh

When I decided to upgrade the PCs that run my laser engravers, my first choice was HP. After a few months, one of the PCs started to lock-up occasionally. I ran the HP hardware diagnostics, and it identified the SSD as the problem. I called HP Support, and after three hours of them upgrading BIOS, drivers and anything else they could think of, they ran the HP hardware diagnostics and agreed that the SSD was bad, An order was created to ship me a new SSD, however what I received was a data cable, not an SSD. When I called back, I was told that I needed to provide a credit card to receive my warranty SSD. Why would I have to provide a credit card for a warranty replacement? After 30 minutes of trying to reason with your support person, I asked to be contacted by a manager, I've received two calls, one from Tushar, HP Supervisor and one from Mohammed, Supervisor HP Support. Both left voicemails as I couldn't answer their calls, but when I listened to the voicemails, I couldn't understand 90 percent of what they were saying. Am I to believe that world-leading HP can't hire support personnel that have a command of the English language? I'm so frustrated that I'm considering returning both PCs to the place of purchase, who has assured me that I would get full refunds.

This printer/fax/scanner combo has rarely ever worked as it should. It is beyond slow to print/scan and there is always an offline issue or unable to send scan to e-mail due to SMTP and DNS server. I have done all the troubleshooting suggestions online as suggested and nothing seems to work. It is next to impossible to reach anyone in HP who is willing to help and if you do reach someone, if it is out of warranty, there is a cost to obtain help. On their "Troubleshooting" section they have a "Printer Problem Got you Down? a link that will connect you to purchase new printers. I am dumbfounded and disturbed at HP greed to make money and not care about saving the planet. None of their products are environmentally friendly. It is such a shame. I am beyond done with HP. I would encourage consumers to boycott their products.

I got a new computer and there are no setup instructions. The computer showed that I needed to have a code sent to my email. I never received a code and asked for a code to be sent several times. HP tech support said they do not do codes and I would have to pay someone to help me set up the new computer. This is so wrong. It is my fault for buying HP again after my laptop had so many problems in the past. I will not forget again and will never buy HP again.

My HP All-in-One lost access to Windows Hello – couldn’t open the camera, which was otherwise working perfectly. I called HP Tech Support, who walked me through all the usual troubleshooting steps, in the course of which they turned up a possible problem with the CPU cooling fan. They couldn’t solve the Windows Hello problem – they had me delete the PIN, after which I could no longer log in except by using the Authenticator, nor could I set up a new PIN. Because of the possible fan problem they recommended shipping the computer to HP service – it’s under warranty, so no charge, but it of course be gone and I depend on it, and they said the first thing they would do was a factory reset. There go my apps, files, settings… I expressed my concerns about this, and they then said, “well, it may be a software problem” and referred me to HP Smartfriends.

So, like a fool, I called HP Smartfriends. This got me to a sales guy, who said that for only $14.99 a month they would solve this and any other problems – oh, and there’s a $34.99 charge to set up the account – but by this time I was desperate enough to sign up – so I’m out $50 before they start. But I went ahead and called the actual support number, and after another hour or so of troubleshooting nothing was fixed. They left me waiting for the machine to restart for the umpteenth time yesterday, said to call back of the problem persisted…

So I still can’t use Windows Hello, and no longer have a PIN with which to log in. It cost me $50 to make my problem worse.

As you can imagine, I am disappointed and disgusted. HP Smartfriends seems like scam.

Less than 24 hours after this started yesterday I have contacted Smartfriends and requested cancellation and refund.

I subscribe monthly to HP SmartFriend. On 12/21/22 an HP SmartFriend representative was doing remote work on my HP laptop. The representative did a restoration on my laptop without backing it up and important files got deleted from my laptop. HP has admitted its wrongdoing, however, will not offer to pay to have my laptop's data recovered and restored. I have received a quote for data recovery being as much as $3000. HP wants me to pay out of pocket for me to get the recovery done on my own and I'm told they would reimburse me afterward. This is pricey and I cannot afford to pay to get my data recovered. Also, this is HP's fault and I should not have to pay to restore my data. I can send you the email thread of the conversation between HP and myself as well in pdf. However, your site does not allow me to attach it here.

I enrolled my HP Envy 5055 printer with HP's instaink service when I purchased it several years ago. This subscription service is supposed to provide ink cartridges in the mail whenever your supply runs low. In the years I have had the service, I ended up simply purchasing ink cartridges from local retailers because the instaink shipments never came. I telephoned the company some time ago to ask why I never received the cartridges. They explained that they could not tell when my ink was sufficiently low to verify I needed them. Apparently, the shipments are intermittent based on your usage? Anyway, they sent me two cartridges (one black and one color).

Shortly thereafter, I went on a trip overseas. When I returned, my printer would not work. I kept receiving an error message "cannot print contact HP instaink." When I finally found a telephone number and called HP instaink, I was told my account had been suspended because my debit card expired while I was away. I asked them to cancel my subscription because it had never worked for me anyway. Then I was told the instaink cartridges I had received (finally) would no longer work in the printer. I have not even opened the color cartridge.

After speaking with the representative and canceling my account, the printer still does not work.

When a person purchases a good (printer and/or cartridge) there should be a reasonable expectation he or she will be able to use the good.

More important, it is extremely intrusive for a company, such as HP, to be able to monitor my printer and force it to stop working for any reason!

Reseller ignoring request for refund. Misrepresented the product sold and shipped. As per the conference call yesterday with myself, and Mike Toye... what did you guys come up with? You have not replied as promised. It is disappointing and challenging seeing businesses hurting to the point of misrepresentation.

Mike K repeatedly called this situation confusion. And we know Satan is the author of confusion. During the conference call. Mike Toye, repeatedly stated the printer did not meet the company's objectives and that he wanted to return all components. Mike K. repeatedly ignored what he was saying and repeatedly talked about sending a replacement tray.

At this point your refusal to respond leaves no other choice for us other than to report this as a fraudulent transaction. Your Quote PCNAQ11850 and request for payment does not reflect what was shipped. We would rather do this amicably, however, you leave us no other choice.

FYI, from your terms of use.

Non-Defective Product Return

Most non-defective products may be returned within 30 days of the invoice date for refund, credit or exchange at PCNation’s option. Non-defective items being returned for a refund, credit or exchange will be subject to a 15% restocking fee, Minimum of $15.00. After 30 days, the manufacturer’s warranty applies.

I'm really sorry this deal flew south. The entire purchase, receipt of, and scheduling of the install of equipment was marred with misrepresentations and validated through the attached quote. Due to the horrors experienced throughout this entire process with PC Nation, and the HP product, we have further decided to stay away from the HP brand.

Nevertheless, the time has come to do what is ethically and morally right. Send return labels and retrieve equipment. Thanks in advance.

I bought the laptop two months ago and one day I came home from work checked what I needed closed up the laptop, took a shower forgot about something I ordered from Amazon opened it up and the screen had lines in it. I called them up and they said it was my fault, all I did was open and close it I’m a 56 year old man I didn’t drop it I or anything, but I sent it in there was no scratches on it no dents nothing physically wrong. Now I just got a reply from hp that they weren’t going to fix it because of my negligence? They sent me a picture of the screen with scratched marks on the screen I should have taken a picture of it before I sent it back, there I go thinking people are honest, and because of these scratches that were not on my unit before I sent it in was the reason they weren’t honoring the warranty, but I could have it fixed for 474 dollars. I said no and went out and bought a gateway so inside of three months I spent over 1 thousand dollars on a computer for banking and unfortunately one was a pure piece of crap. I will never buy another hp product and everyone I know I will tell them my story and let them know that what they buy in my mind is a pure pile of junk. And unfortunately I have bought many hp products before but now they are not the same company that builds quality units!

Current Case #: [protected]

To Whom it Concerns:

I have an HP laptop that is under warranty and I need to return it to HP for repair. Your Technical Support will not permit me to return the laptop even though all recovery options have been exhausted on the laptop. (See attached)

Now, though a complete reinstall of Windows 11 has already been attempted, your Technical Support wants me to pay $35 so they can send me a HP Windows 11 USB with all drivers for the computer, even though I have stated several times, that we have already tried a complete clean install of Windows 11 and the computer failed. It appears the issue is with the hard drive itself. Though the hard drive passed the system test available on the computer, the hard drive is not able to be read when attempting to do a complete reinstall.

I took the laptop to a trusted computer repair technician. He confirmed all recovery options have been exhausted. He downloaded the driver for the hard drive from the manufacturer and attempted to install the driver. Though a green bar was received during installation, at the very end he received an error message that the “hard drive was unable to be located.”

Due to being under warranty, he stated I should return the laptop to HP because the only step left was to replace the hard drive itself, which will void the warranty.

Through it all, when speaking to HP Technical Support, I asked to speak to a supervisor after no resolution and was denied. I am being denied to speak to a supervisor, denied to return the laptop to HP, and have no resolution. Your Technical Support person said he would escalate the case number and that was all he could do.

Why do I have a warranty if HP is not going to honor it? I have been an HP customer since they took over Compaq (at least 25 years). What is going on with customer service?

If HP does not honor my warranty and does not repair my laptop, I am going to the Press and will let them examine the case and release this problem to the public media.

Let me return my laptop to HP for repair! That’s all I am asking. Honor your warranty.

Thank you.

Pat McElroy

[protected]@aol.com

HP ENVY X360 CONVERTIBLE 15-DS1083CL was buy for me but start to failed the operative system, I tried to repair the windows but I finish installing a new one but the hp company not give a activation code to your windows and should be included whit the purchase of the laptop, costumer service said that I need to buy my own windows activation code that should give hp company to you, is a shame for so big company not give you the activation code.

I had purchased this laptop about three years ago and have only used it a handful of times. I am experiencing non lasting battery life. It's to the point where I can't get anything done. The model is 15-cs3025od S/N#5CDO43LX2W warranty 1y1y0y

This is the SECOND printer - the first one which was 1 day old was flawed. I had to go through the process of once again, brand new, returning this one and getting a new one. I was pressured into getting the "ink" which I canceled several months ago. Today I am "unable to print" until "the issue with my account is resolved." What issue? There IS no issue! I CANCELED the printer ink auto shipment. I can get it through Amazon with less hassle. And have been on HOLD for 2 hrs 22 min now. Getting ready to hang up. Also getting ready to toss this printer in the trash at only 7 months old and get a Canon. Customer service is non-existent! Why do they even PRETEND they have a CS department at all. DO NOT PURCHASE AN HP - EVER!

I purchased a laptop on August 22. When I received it, the keyboard wasn't functioning properly. I called HP customer service on September and was transferred to technical support. I opened a case and was unable to solve the issue; the case was closed with the instruction to call back if the issue persisted. I called with the same issue on November 16 and the technical support agent could not figure the issue again until I suggested to do equipment diagnosis then found out that that keyboard pad failed the test. technical support agent suggested to send back the laptop with the option that it will take 20 to 30 days servicing, I asked if there is other solution, he told me to call sales dept and see what other option i have. I called customer support, and they offered me to return with full refund,

since the company do not have same laptop to offer me as an exchange from defective one, I accepted the offer and was promised that in 2 days FedEx will reach out and I have to do full back up and restore before shipping back the laptop. I did all that but unfortunately, I haven't heard from no one. called back again on November 25 to see what happen, someone spoke to me and said I could not get the refund because it already past the 30 days that i could request a refund , then i requested if I can speak to a manager , after customer service took all my info, i was promised that a manager will reach out in 2 days' time, which is okay, but unfortunately no one reach out to me as of today November 30. I have all technical support cases was open and closed since I bought this laptop, and I would like to get help.

Thank you.

I have been an HP fan for years. I bought the above 2 printers last year. However, they have given me nothing but trouble in that they keep asking me to uninstall and reinstall the printing cartridges. So I open the flap and jiggle the cartridges. The printer then works but intermittently gives me the same problem.

I took one in for repairs but the same problem persists.

I've cleaned the cartridges but problem not solved.

It tells me to replace the cartridges if the problem persists. But I am told that there is nothing wrong with them.