The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dallas BBQ Customer Service


Dallas BBQ

241 West 42nd Street
New York
New York
United States - 10036

Customer Support Phone Numbers

+1 212 221 9000(Times Square, NY) 4 4
+1 718 643 5700(Brooklyn, NY) 1 0
+1 718 220 2822(Bronx, NY) 1 0
+1 212 462 0001(Chelsea, NY) 1 3
+1 718 320 8800(Co-op City, NY) 2 0
+1 212 777 5574(East Village, NY) 1 0
+1 718 215 7300(Jamaica, NY) 1 0
+1 212 772 9393(Upper East Side, NY) 1 0
+1 212 568 3700(Washington Heights, NY) 1 1
+1 718 942 3000(Nostrand Ave., NY) 1 0
+1 718 592 9000(Rego Park, NY) 3 0
Times Square, NY
241 West 42nd Street

Brooklyn, NY
180 Livingston Street, (Downtown Brooklyn)

Bronx, NY
281 West Fordham Road, Bronx, NY 10468

Chelsea, NY
261 8th Avenue
Co-op City, NY
Bay Plaza Center, 2160 Bartow Avenue, Bronx, NY 10475
East Village, NY
132 Second Avenue,  St. Marks Place
Jamaica, NY
89-14 Parsons Blvd, Jamaica, NY 11432

Upper East Side, NY
1265 Third Avenue

Washington Heights, NY
3956 Broadway

Nostrand Ave., NY
2146 Nostrand Ave., (Flatbush and Nostrand)

Rego Park, NY
61-35 Junction Blvd, Rego Park, NY 11374

Dallas BBQ Complaints & Reviews

Dallas BBQ / customer service

Dissatisfied022819 on Mar 1, 2019

My husband and I had family in town. So we decided to take his pregnant sister and her husband (4) to BBQ's for what we thought would be an great experience. Upon arrival to such restaurant. We were immediately seated but it took 32 minutes for a waiter to acknowledge our existence...

Dallas BBQ / service

Urshelle on Feb 28, 2019

I went to dinner this past Sunday (02/24/19) with two of my friends. We ordered a total of 3 Texas sized frozen cocktails and our respective meals. As We were nearing the end of our meal and I was getting to the end of my cocktail I noticed something in my glass. Upon further inspection I...

[Resolved] Dallas BBQ / client injured

Nancy Mal on Dec 17, 2018

On the evening of [date removed] our client, [name removed], was injured at the premises of 1265 Third Avenue. Please contact our office with direct information regarding your complaint department so that we may provide a letter of representation to the Dallas BBQ corporate office. You may...

Dallas BBQ Downtown Brooklyn / food/service and management

Gingerbread Man on Dec 9, 2018

Ok when we got there it took them over 20+ before we was act knowledge. I had to ask a waiter can we be served He didn't seem to happy like I was bothering him. Anyway I ordered the chicken and waffles and when it finally came it had this sauce on it that made the waffle taste so bad...

Dallas BBQ / service

RachelCan on Oct 20, 2018

I went to Dallas BBQ East Village location tonight and had leave after waiting for my food for over 40 minutes. My girlfriend and I got our drink and when she tried to get water from the waiter it was impossible. The waiter was completely uninterested in taking out order to begin with. We...

Dallas BBQ / rewards program/ customer service

Harlemskys on Oct 1, 2018

The rewards programs is completely bogus. They app says to use the code on the receipt (which doesn't exist) to redeem your rewards. After not being able to find the code I contacted true Co-op city location only to be bounced around on the phone until a manager rudely told me he can't do...

Dallas BBQ / bad customer service

Jose Galvan on Sep 22, 2018

I had dinner at the BBQ's in Chelsea September 21, 2018 around 9 pm. I have been there a few times service there never is that great but, this time around was one of the worst experience I ever had there. My server KARENA gave me the worst customer service I have ever and this was the...

Dallas BBQ / I am complaining about the rudeness of the duty manager and what happened with my dining experience

Ahmed Ghanem on Sep 18, 2018

This Monday September 19 i came to dine in with my wife at 8:30PM and we ordered Homemade colesslo to start with and two platters of Steak and shrimp medium well with yellow rice, first the two platters came but mine was missing the tarter sauce, i asked the server and he bring me two...

Dallas BBQ / online order

Dramaqueen55 on Jun 16, 2018

I made an online order last night and the store on 166street and Broadway gave me a totally different order which we couldn't eat and when I contacted the manager on duty I was told that he couldn't deliver my food to me even though he admitted that they fully messed up my order. I wa...

Dallas BBQ / unethical behavior - would not serve alcoholic drinks

RenatoNY on Feb 6, 2018

I've been a big Dallas BBQ fan for years. I love their Texas sized drinks and appetizers but last night something really unpleasant happened at their Times Square - NYC location. I'm 36 years old and I went to this restaurant with my girlfriend who's 34 and recently moved here from Brazil...

Dallas BBQ / online order not placed /when food arrives still missing items on the order list

Sundra on Jan 31, 2018

My name is Sundra [removed], cell#-[removed] I am writing this email because I am terribly unsatisfied with my experience with Dallas BBQ. A co-worker last day of work was on 1/30/2018, and since his favorite restaurant is Dallas BBq I ordered online the day before (1/29 @4: 40 pm) (Conf#408532) to...

Dallas BBQ / poor management

Rachb on Sep 13, 2017

I came to 42nd street bbqs for drinks and food with my 2 friends. Everything was going good until they brought the food out. As the guy was juggling with multiple plates to place them on the table he spilled the sticky wings sauce on my friends arm and shirt. Please keep in mind that the...

Dallas BBQ / ridiculous delivery charge

Jlolo on Aug 12, 2017

So I have ordered from Dallas BBQ's in the Fordham Road area for quite some time now but recently I've placed orders online because it's cheaper than calling the restaurant, when it comes to the delivery charge. but just in recent weeks I've tried to order online and...

Dallas BBQ / disrespectful treatment

peter behlin on May 10, 2015

Mothers Day eve Comming from watching the ojays at kings theater my wife and I decided to go to bbq to eat. I had a Islamic button on my shirt and told the waiter to give me steak, chicken, and beef ribs. I pecifikly told him 6 times that im allergic to pork so make sure its beef and my...

Dallas BBQ / you better read this

AnonymousRobot on Jan 23, 2013

I can not believe some of the things that I have seen with this company. I've frequented a few times; giving it the benefit of the doubt. What was one of the building blocks to my explosion is that I stopped by the 72 street location and I over heard a woman talking to a manager concerning...

Dallas BBQ / disappointing experience

Emmerson Johnson on Feb 27, 2012

I recently placed a take out order, and was shocked and utterly disappointed at the sub-standard service I received. The employee, who totaled my order, did not greet me, nor did she show me any eye contact. At the very least she did not thank me for my business. Her poor posture and complete...

Dallas BBQ / customer service

JACLYNMURRAH on Jan 31, 2012

On 1/30/12 my family and I attended dinner at the 3956 broadway new york new york location. I had one of the worst experiences ever at that location. We stood for over 10 minutes waiting to be seated the hostess that was on shift was sitting down at a booth and we had to sought after her...

Dallas BBQ / waitress

Amy Tirado on Feb 11, 2011

My name is Amy Tirado and I am 31 years old. Three years ago I met the man of my dreams, Marco Tirado while shopping at the Target store on Riverdale. We had our first date 3 weeks later at the Dallas BBQ'S on Fordham where Jimmys Bronx Cafe used to be. Everything was perfect and a...

Dallas BBQ / poor customer service and fraud

I went to BBQ in Time Square tonight and was treated like garbage! I was extremely distraught with the way I was spoken to by the 3 managers at this location. Me and my friend went to this restaurant 2/22/2010 after work at 9:00pm. We were seated and the waiter asked us what we wanted. We...