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Customer Service

+1 718 643 5700 (Brooklyn, NY)
+1 718 220 2822 (Bronx, NY)
+1 212 462 0001 (Chelsea, NY)
+1 718 320 8800 (Co-op City, NY)
+1 212 777 5574 (East Village, NY)
+1 718 215 7300 (Jamaica, NY)
+1 212 772 9393 (Upper East Side, NY)
+1 212 568 3700 (Washington Heights, NY)
+1 718 942 3000 (Nostrand Ave., NY)
+1 718 592 9000 (Rego Park, NY)
241 West 42nd Street
New York, New York
United States - 10036

Complaints & Reviews

Chicken wings, drink, and cornbread

My order was a complete disaster. First the sticky wings I ordered did not have the honey on the side. The chicken wings were naked with no breading so they were not even close to being crispy let alone edible. The corn bread that I paid for was as thin as a cookie. The drink I ordered was watered down because they put it on top of the chicken wings in the bag. They were completely backed up and extremely rude. The phone was busy so I couldn't call to get my refund, I have sent multiple notes online but no response. I would like a refund for my order #624099

Unauthorized gratuity

on May 05, 2020 at 2:20pm I was at the 241 W. 42nd Street Dallas BBQ - Times Square I ordered: 1 Full Henny...

Dallas BBQ

Delivery items missing

I am a regular customer both in the restaurant and delivery. They just made a delivery to me in which they...

Dallas BBQ

order was incomplete and missing food

I order on 4/18/20 the food I order was incomplete and missing food. I order 20 sticky wings that came with...

Dallas BBQ

Ribs

I had a delivery for beef bbq ribs along with other orders. I received 2 burt ribs and bones. That's a RIP off, people are dying and sick. This is what your establishment do. I decided to eat the cornbread and it was raw in the middle Friday. Just because we are not in the establishment, does not give you the right to give just anything, for a sake of a sale. I'm wondering if its news worthy so people can see what's being done. The location is washington heights, manhattan new york.

Ribs

Dallas BBQ

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Major Delivery Issues

Order Numer - 724993
To senior staff and managers,
I have had one of the worst delivery experiences I have ever had.

1) Got the wrong flavor of drinks and they did not have the shots that paid for. When I called and lied to they told me shots were mixed into the drink which I know is not true. When I questioned about this point I was put on hold and had no one answer. The drinks were both virgins as well which is just absurd. Also, NO straws provided so Im not sure how I was supposed to drink this.
2) Ordered a half chicken and received a quarter chicken. Again something else I paid extra for and order was not fulfilled.
3) Lastly, the way I was treated on the photo was dismissive and deliberately left me on hold. Every time I called back they would say hello and put me on hold. They were trying to avoid me.
Normally as a planner, I would make sure this was posted all over social media, but Im restraining myself because of the current climate. The delivery took over 2 hours and I have the call time and reciept saved. However, the disrespect I can not let go and wont.

I need senior management to reach out to me and discuss this situation tomorrow. All my information is above. Talk shortly.

Moe

Service

Hello on March 5th at 11:12pm my husband my 3y.o. Old daughter and myself visited Dallas bbq at 132 2nd ave...

Dallas BBQ

food

On 2/6/20 around 7:30pm I ordered a 1/4 chicken with salad and a side of Broccoli tempura, I waited quite a...

[Resolved] manager’s customer service

I work 5 minutes away from the Jamaica, Queens location so co workers and I are frequent patrons. We were...

hostess/manager

I visited your Fordham/Cedar avenue location and was very offended by something that occurred. I arrived at...

food missing and customer service

I place an order online and when I got the deliver I had food missing in my order so I call the place they...

Dallas BBQ

poor communication & customer service

When my brother and i were first seated we were told to sit at a table directly next to a couple. We asked if we could sit in the table behind us and she simply said "No". When i asked why, she stated that "thats not where i seated you and you cant sit there" i then questioned her by asking what the difference was and she still wouldn't budge. I then spoke to the manager and he ignored our complaint and sat us in a chair that clearly hadn't been cleaned. On top of all of this, my brother (47 years old) is asked for an i.d and when he notices he left his whole wallet, hes shows a picture and they say that "because of our complaint we cant do anything about it"

service

We visited this location on 9/14 at around 4pm. The hostess was incredibly rude, a customer service training...

manager or supervisor

To whom it may concern: Dear sir or miss, on sunday 15th september 2019, about 3:45 pm, my wife, grandson...

customer service

Me and my friend decide to celebrate her new baby news at Bbqs . We walked in there was 2 waitress sitting...

my waiter and manager

I was at Dallas barbecue on 23rd and 8th Avenue corner in Manhattan New York City. My waiter took 15 minute...

customer service/payment /manager

I visited Dallas BBQ on 9/1/2019 around 1:30-2pm. It was a group of 4 of us that came to have lunch there. When I got there, we were sitted next to a section where there was a huge fly. It was so disgusting and kept circulating the area. I mentioned it to the waitress and she seemed to have an attitude and roll of eyes. Talk about horrible people skills and definitely not trying to please the customer. It took about 12 minutes for a server to come take our order. When I got there, I asked the server if we could have two separate checks. She was rude about it and said no. I asked to speak to the manager because I always ask for separate checks. Why should I pay for other peoples food and I don't like splitting it in half because someone always pays for more. I waited about 15 minutes before speaking to the manager Victor. I felt like he was racist towards me because i didn't speak Spanish. Mind you, before coming to the table it seemed like he was just laughing and giggling with two of the female workers there. How unprofessional! So when he came, he said no you can't split the bill. He advised if I wanted to sit at two different tables next to my friend and her daughter and my child and I sit at another table. Wouldn't that be rude ? He said thats the only way that I could get a separate bill.
I ordered aDiet Coke and it tasted really really flat. I ordered the 1/4 chicken meal for $9.99. It tasted undercooked. It was really white and didn't look cooked well. I didn't want to get sick from it. IT comes with a side so I ordered fries with it. But my receipt shows that $3.99 was charged for the fries. I asked for the ranch dressing and was told that we have no ranch. I never heard that. My child and friends child ordered mac and cheese and it came up 3 times on the receipt. It was only supposed to come up 2 times
I was so disappointed. I wish I could get at least a gift card for the poor service, un attentive and rude manager. If you need to contact me, my email is [protected]@gmail.com

service

Was seated about 25 mins... Another couple came in after us and was seated after us was served... 4 waiter...

service

My group of 7 was quoted a time of 15-20 mins. After 40 minutes waiting no communication one of the member...

manager-unprofessional service

Eating a celebartory dinner with a friend I was very disappointed with the experience I encountered when I asked for extra ranch dressing in a bowl to dip my hot wings. This same SIZE bowl is used to give patrons barbeque sauce if ribs or chicken are ordered. The server was nice. She explained that she could not give me ranch in the bowl per management. I then preceded to ask her to have the Manager come to my table.
I have been eating at BBQ's have of my life and have NEVER encountered so much aggravation over this ranch dressing.!!! I have bragged to almost eveyone I know to have them to get it everytime they eat at this establishment. Well needless to say, I will not be telling anyone else. The Manager Dave comes over and starts to go into all these different reasons why giving extra ranch in a bowl is not allowed unless you pay for it.
I ask is this something new, he doesn't answer but goes on to say some servers follow instructions, and others are fired because they do different. My friend says but what about the customer. ..?? Don't you want to make sure the customer is satisfied. All this back and forth really got me upset because if this is the road
BBQ 's is starting to go down then that would make sense why on a Thursday evening the place was half empty!!
I paid for the ranch, ate half my food and took the rest home. I gave the server a nice tip becuase she was more understanding than the Manager. Maybe they should switch positions.
Don't have any intentions of eating there again. It's too many other places that make chicken and provide you with all the sauces you desire. I had no issue with paying that wasn't the problem. I did not like the manner in which I was informed I could not have extra unless I paid. I really don't think BBQ's will be filing chapter 11 anytime soon over ranch dressing!!!

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