Dallas BBQ
reviews and complaints

The Dallas BBQ located at 2160 Bartow Ave, Bronx NY 10475 #[protected], failed to add my loyalty dine rewards to my account. ANDREA BROOKS:. MY Rewards number is [protected]. Check amount us $70.69 and $80.43 including tip. I dined there on March 29 2023 at 11:45am.

I do not see an internet link in the app to claim missing rewards, and the waitress Failed to find my account while I was paying the check using my Visa ending in 5688.

The dine-in check order number is #1310515 at Table 61, Server name is Tanisha F.

PLEASE ADD MY DINE REWARDS.

Receipt is attached receipt

My name is Bionca and I placed an order at the Dallas BBQS in co-op city 2160 Bartow Ave Bronx NY at 3:03pm 12/03/22. I received my order via postmates at 4:13. I am complaining because I ate 2 of the wings and noticed they had feathers and there wasn't any seasoning. It was as if they got the chicken, maybe didn't wash them just fry them and add the sticky sauce. I had to throw away the order because I was beginning to feel nauseated. I called the store on the same day at 4:36 to speak to a manager to no avail. I was told to submit my complain here. I would like to kindly get a refund because I wasted my time waiting for something that I couldn't enjoy and also wasted my money.

Thanks you!

BR

I purchased the Rib Dinner on September 16,2022 at 3:10p and Rib Dinner wasn’t cooked from Nostrand Ave location. That’s only one that I could order thru Uber Eats. I couldn’t even eat it. I had to add water to the ribs and wrap them in aluminum foil and cook again for about an hour before I could eat them.The label on the bag asked how doing? So I wrote an email to email that was given and I still haven’t received any response yet? This is not good customer service. I’ll rethink ordering from that location ever again.

On Aug 22 I purchased 2 orders of ribs. I thought they would be good because they are known for their ribs. The ribs were horrible. Skinny overcooked and completely over sauced with so much hot sauce they were not edible. They were $15 each. 2 orders $30. A total loss. They went into the garbage. #830459 12:44 pm 8/22/2022 fordham rd bronx ny location

Hi I went to the Dallas bbq in fordahm road and they treat me real nasty first I waited more than 1 hour for my food and then I asked them what happened with my food and then they told me that they got an confusing with the ticket and when the manager came to speak with us and I asked why the food was taking so long she just came with attitude and told me that I can leave.

I placed an order on your site on Thursday, June 9, 2022 at approximately 8:15 PM. My order was almost $85.00. I ordered from the 42nd St location and I received a confirmation number of 327 and was told my food would arrive by 9:21 PM. I realize it’s a busy time and location so I waited. At 10:07 PM I placed a call to the location and was told by a man that they don’t know anything about my order. I continually gave him my order number and he continued to act as if I made the binge up. After going back and forth he tells me to hold on. I was placed on hold for over 10 mins. Another man comes to the phone and tells me they never saw my order, but they could place it now and send it. Which would make my delivery 3 hours from the time I placed it. ARE YOU KIDDING ME? ARE YOU SERIOUS? If I hadn’t called would you still keep my money? This is unacceptable! I am livid, not to mention starving!

Used to frequent this particular location with my family nearly every weekend after going to the movies. Food was always pretty good and so decided to order online...a choice I regretted after seeing what I got delivered. Ordered 2 chicken/rib combos and was shocked to see one order had a small mangled piece of chicken masquerading as a leg and thigh. The other order had some ribs that were a bit dry and tough to chew regardless of the sauce. I've never experienced this and was totally disappointed along with my wife who was adamant about getting a refund.

This was an awful experience long story short the cups were dirty the food was cold and last but not least I was hit in the head from balcony with chicken and fries which was hot almost burned me but my sweater saved my skin...[censored] bbq I'm never eating here again 42nd Street bbq [censored] off!

Hello,

I am reaching out because I called back the restaurant due to food poisoning. I had ordered wings and shrimp and then was feeling sick after the food all day. Turns out it was food poisoning and I called the manager at the Dallas BBQ in 42nd st to complain and he said he cannot refund me even if I had proof. I had my receipt of bill and he didn’t want to refund me. I am currently sick off the food still after 24 hours and I am kindly asking for a refund. The managers name was Dennis and was very disrespectful and rude.

My friend and I had dinner at the Queens location, Junction Blvd on 3/13 around 4PM. It was my 3rd time at this location, and each time there was no soap in the ladies rest room. My friend said the was no soap in the men's rest room. We informed a staff member of the issues and he said he would ask someone to take care of it, but and hour and a half later when we were about to leave, I went to the lady's rest room and it was the same situation, no soap. This is very concerning to me and should to be to others as well. Hand washing is a must when people are preparing food, especially at such a time like this (Pandemic) regardless, all restrooms should always have hand soap. This is scary and it makes one question the cleanliness of the restaurant and the staff.

This isn't the 1st or 2nd time having to go through this with Erick. He has given my food to the wrong person more then once and laughed and told me file a complaint. I had to go else where more then once based off his Behavior and inconsiderate attitude. He doesn't confirm and gets orders wrong . A waste of time that's he's being paid for and unsatisfied customer once again !