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229 complaints
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2:02 am
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Hooters - bad management, lazy and no customer service skills employees

Dear Hooters Management Team, New Managers : Christ and Marvin are lazy. They have no experience of customer service, unhelpful, always ready to argue with customers, don't want to serve customers => unprofessional behavior to both of new customers and regular customers. Hooters girls : Christy at bar is lazy and unfriendly, not helpful at service...

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11:23 pm
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Hooters - waitress nam

i went to the Gwinnett pleasant hill location tonight. My family and i with a guest experienced the worst customer service from the gwinnett trainer waitress Nam. It stated as we asked her for drink specials and she asked us what specials? I stated to her alcohol drink specials. she only told us of the $1 off pitchers and $6 maragaritas. She waited over ten minuted before returning with our drinks. Afterwards it took over forty minutes to be served our food and she had another waitress serve us and our guests food never arrived till we had to ask for it. our drinks were empty and she never even apologized nor check on how we were doing after the meal was served. She treated us like we were a bother and when she did come back with our drinks my son and i asked for extra sauce. she was quick to inform us of the price but not that the sauce was going to be served hard and clumpy and worst off it was served to me all messy where it got over my hands. when i asked her why it wasn't melted her response is that is how they serve it. Funny thing, when i have gone to other Hooters establishments i have never been charged for asking for more sauce nor serve with the sauce clumpy and cold. My husband kindly asked the manager Dave to come address the issue and he stated that they were just busy and had to handle issues with other staff. He kindly took 50% of the full price even though to plates were half off since it was after ten. We didn't mind that part but what sent it off to outrage was when the waitress brought the checks and when she went to get my card to check us out she purposely reached over my chest and she quickly ask if we were ready to check out!? I stated to her no. my husband is reviewing the check and she quickly left like we were taking up her time. yet she only served us our drinks. Once again never checked if we were happy with our meal. after speaking with dave we paid our bill. i didn't leave her a tip since when i addressed to her she charged our guest for sauce she never gave her she snapped at me and stated "we were busy i didn't know she never got her sauce". I replied if she had served us she would know. Again, Nam snapped back, flipped her hair at us and stated that it was busy, . As we exited the building she stared me down and gave me a sly looking smile and as we got to our car since we left her no tip for her poor attitude and service we sarcastically came out and yelled at me to have a goodnight. This was uncalled for and truely unnecessary and unprofessional . Obviously, you need to have someone with more people skills to handle such situations. Having this young lady with no professional mannerism is definitely not what that store needs. I wouldn't recommend anyone t go to this location. we have never been treated like this at any of the other locations and always have a great time. especially when my son came back for the middle east. Your girs by Fort Benning locations truely know how to treat the soldiers. No smiles in this store and the girls aren't attentive to the customers we weren't the only ones, Other customers stated the only reason they come back cause its the only one int he area.. Your bartender was the most attentive to the customers and the only one looking like she enjoyed her job!

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10:01 am
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Hooters - horrible service/no air conditioning on top floor

my husband and I stayed at hooters casino for two nights, and the service sucked. There wasn't coffee in the room, so I ordered room service, it never showed, when I called they were rude and said they didn't see the ticket, so basically oh well. We stayed on one of the top floors, the elevators looked as if they've never been cleaned and the hotel was so hot as if they were to cheap to keep the hotel cool for there customers. we left our room air on and the cleaning person turned it off, you pay enough for the room they should accommodate you better. The staff had a don't give a ### attitude, and I will never stay at this hotel again.

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9:21 pm
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Hooters - terrible managerial procedures

I am a regular customer at the hooters located at: (7990 pines blvd Pembroke pines, fl 33024 (954) 962-6330). On march 3rd I was told to leave the establishment because the bartender (victoria - outside bar march 3rd 2012 morning/afternoon shift) had heard I did not like her. She refused to serve me. The manager: (ryan - manager 3-3-12 morning/afternoon...

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8:10 pm
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Hooters - food poisoning

My husband, his friend, and I went to hooters this last Wednesday. A few hours later our friend was violently I'll and it continued throughout the night. The following night I became horribly ill and it contunued throughout the next day. That next evening my husband came down with it and it lasted the rest of the night. It seems obvious to me that all three of us came down with the same illness, and all three of us had te same lunch at hooters... The wings. I expect something to be done about this so please respond soon.

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J
Dec 10, 2011 3:20 am

you cannot expect them to monitor random internet sites for issues. if you think there was food poisoning, you need to contact them directly. However, do not expect anything free like i sure you are.

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Sounds like a stomach flu. Otherwise all three would be sick at the same time, not days apart.

What are you expecting them to do?

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M
1:56 am
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Hooters - bad food respect

My freinds and I ate hooters in west covina, we all got sick when each of us got home, we order chicken wings and some of us bugars, first things i heard same thing from others who use to go their, that also the food made them sick, But the cooks have to go, Im gonna tell you why, most people dont liked the cooks they looked liked illegals working the kitchen Im sorry, a lot of resurants around that area heard same thing and the food was terrible, that place used to make money now its losing money a lot of money, , you need closed it hire a new manager and hire new people seriously, looks at the at IN N OUT look at the people that work theiir, another I want to add is waitresses only cator certain customers, that is true you sit their to eat, and the waitress will talk and sit with others who are their favorites and ignore you or someone else who are waiting on refills .. that place needs to be CLOSED DOWN REHIRE NEW PEOPLE, A NEW MANAFGER, NEW COOKS, because all the other resurants around that area, hey you dont beleive Me call some of the resturant in that area they even hear the complaints from hooters west covina, CORPORATE NEEDS TO STEP IN THEIR CLOSED IT, UNTIL YOU HIRE ALL NEW PEOPLE

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Learn to spell and stop trolling. What is a 'bugar'?

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Hooters - Horrible Bank

This company is horrible! I had my account for two years, never late or over the limit. Paid it off every month, yet I just got a letter stating due to the number of credit inquiries over the past 6 months they have decided to close my account. I contacted the credit department and was advised that the bank is not currently accepting applications and they needed to reduce the bank's risk for bad credit so a good portion of accounts are being closed. Be cautious, they can close your account anytime for no reason. Also, I had 9000 rewards points, guess what...GONE! This bank is horrible!

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G
Jul 06, 2011 3:20 am

Why would you get a hooters credit card in the first place? weird.

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O
3:41 am
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Hooters - discrimination and illegal profiteering

I went out on a movie and (supposed to be) dinner night with my wife on Saturday, April 30th, 2011. After the movie, we decided to go have dinner at our local Hooters in Riverside. This was around 5:50pm. Upon arrival inside, there was a party of five in front of us trying to get a table. For some reason, they left so it was our turn next. We were informed...

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Hooters - the waitress

Dear Hooters... I doubt you really care about this complaint, but i will do it anyways just for the small chance some one will give a ###. I used to work for Hooters, So i really know what goes on behind closed doors.First off, if you do not make friends with the right head honcho waitress, magically you dont last very long. I was told the second i wa...

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6:03 pm
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Hooters - ### manager

I went to Hooters at the Panama City location across from the Navy Base; and our waitress was great; but the manager sucked. we wanted to watch the Dallas/Colts game (Dec 5th) and the audio on the whole place was Atlanta/Tampa, so when we asked the waitress if they could lower the volume or cut the speaker above our table we were told that the only thing...

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L
10:47 am
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Hooters - managers at hooters

I think my biggest complaint about Hooters is its managers, it just amazes me that a company would hire men who clearly have no respect for women what so ever as managers. I have seen managers make their girls beg, they have belittled them in front of customers, I have seen them make the girls cry just get get a laugh, I have also seen sexual harassment by the managers and unfairness in giving stations to girl depending on their merchandise sales, the girls have to actually buy merchandise them selves to be able to get a good section or tables. It is absolutely disgusting, how the owners of Hooters would let such harassment go on in their famous establishment just boggles my mind. I have been a customer of Hooters for a while but just can't stand to see how managers are allowed to treat their employees. I would hope that owners would step up and lay some ground rules down for managers to followed before their are some really major law suits.

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K
8:35 pm
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Hooters - dam scam liars

sitting on the beach a banner plane flew by several times advertising all u can eat wings for 7.99 from 5-9. so we decided as a family to go there and eat, needless to say once we ordered our drinks when they arrived the waitress then came to take our order, we allready decided we were going to eat wings, ha little did we know that they jacked the price up...

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5:39 pm
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Hooters - worst service of my life

I wanted to let corporate know about the horrible service that our party received by your waitress, Audriana at the location mentioned above. I am a fan of Hooters and have been going there for years. I have NEVER felt so discriminated against as I did when Audriana waited on our table. To start off, it took her nearly 20 minutes to acknowledge us. I had to...

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10:29 pm
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Hooters - double charged!

So I walked in to hooters, sat at my table and waited for my order. after waiting about five minutes we were greeted, and ordered. seven of us got the bottomless wings. so while placing our order, not only did this 20 year old waitress flirt, and flaunt her breasts at a group of 15 year old boys, but she also offered us ranch, or blue cheese ( asking in a...

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Hooters - discrimination

Four of my co-workers and myself went to Hooters. 4 of us ordered mixed drinks(which were terrible) and one ordered a mug of beer. We also ordered 100 wings along with 2 pitchers of beer. We were told that until we finished our mixed drinks that they could not serve us our beer. after inquiring as to why we were told that it is a michigan law that state...

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Hooters - food and gambeling

Last Saturday a friend of mine accompanyed me to the Hooters in Mc Kenny TX were they were no busy so we desided to stop in.

Three girls at the front said sit any were and your server will be right with you. The Server from another store (Plano TX) took our order and appeared to be very unhappy. I ordered a stake and it was pictured on the menue but what they delivered was not as shown. I asked the manager why and he said th menue was changed last week. When the server came back to give us the bill I asked her ans she offered the same explanation. I asked her why she did not tell me when I ordered as the stake I could get at Road House was 1/2 the size larger for the price! No responce.

Upon leaving we observed three guys and one girl on a high top table gambling and using chips. One of the fellows that was giving out the chips had a roll on bills in his right front pocked and was observed pulling it out when he gave more chips out. The manager had walked by our table and knew they were doing it as it appeared they were there for a long time and had not ordered anything.

Upon leaving the manager came up and said he was sorry about the order and I asked him why there was gambeling going on and he acted like he did not know anything.

SORRY HOOTERS I WILL NEVER GO INTO YOUR STORE AGAIN ! I would have put this on your website but you do not have any place to contact management so now the world knows!

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8:40 pm
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Hooters - food that I touched was sent to another table

The service was horrible! We placed an order and then waited 20 minutes. Another friend came to join us and his order came before ours. We ordered drinks that came after the meal. Wr ordered a roster full of oysters and 3 orders of crab legs and no shuckers or crab crackers were given until for at least 15 minuter. My crab legs were cold by then and I asked the waitress to steam them again. She came back and stated that she sent my crab legs...the ones that I had touched...to another table. I am thoroughly disgusted by the service. How can I be sure that I am not eating food that was once in the possession of another customer. The manager apologized for the "mistake", but he did not seem very empathetic. I wonder what the customer who ate my crab legs would think if he knew I had them first. I have enjoyed the food at Hooters for many years. How can I trust that your establishment practices quality control and how can I be certain that the food I eat is safe? Please respond in a timely manner. Sincerely, Shawnder O. Worthington

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7:43 pm
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Hooters - degrading of the girls

I watched Undercover Boss On CBS . com The show was Hooters, One Manager in Texas, Inspected the girls when they came to work, How their nails were Etc. He also had them put their face in beans., Who ever ate them first got to go home early, How Degrading, to the Girls that worked there, The CEO Coby Brooks, only gave him a lecture, I am asking everyone to to avoid Hooters in Texas and all over until this Manager is fired, Please watch the program on your computer, You will see what store it is, I am sure many viewers were upset seeing this as I was, as how these woman were treated, Even though this Manager said he would change his ways, It is hard to believe. And please try to e.mail the Hooters CEO, On what you saw on the show.
thanks for reading my complaint.
Carol,

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Mar 18, 2010 3:20 am

Yes but women (and girls) continue to work there ... so unless all women decide to never work for a Hooters again these comments won't do anything except for getting your feelings off your chest.

Not saying I agree with their practices or whatever but Hooters is here to stay.

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S
1:15 pm
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Hooters - # service/food

I've just had the worst experience I've ever had at a Hooters EVER! My brother, myself and 10 other people went down there to watch UFC 110 on Pay Per View. So there we were, just chillin, eating there crappy expensive wings, watching guys beat the ### out of eachother. Afterward, our waitress, Cassie, overcharged me on my ticket, which I kindly asked her...

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2:00 pm
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Hooters - crappy managers...

I recently saw 'Undercover Boss' where Hooters was featured. I saw mostly positive things about the company and seems like any other average american restaurant. I am angry that CEO Coby Brooks decided to keep manager 'Jimbo' after his inappropriate expolitation of his staff. Jimbo is a disgusting man, a liability, and makes the WHOLE company look terrible. Keeping someone like Jimbo who would knowingly act that way on camera makes it look like that behavior is 'not that big of a deal'. I f Hooters will put people like that in charge than Hooters is not that great of a place to work because you will keep an obnoxious manchild who gets his jollies from degrading young girls. I am 27 and if Jimbo told me to snort a plate of beans I would have told him to go piss up a rope. I am disappointed in this company. Jimbo should have been FIRED. Instead he got a slap on the wrist. The company was on national television and it would have reflected better on Hooters and would have helped your image if you had taken a firmer stand against such disgraceful unprofessionalism. That behavior is absolutely unacceptable! He has not changed and it is only a matter of time before an employee files a lawsuit for harassment.

Kelly Ashton

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Y
Feb 17, 2010 3:20 am

He should have been fired. I was shocked they let him keep his job.

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