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Temco Logistics. How do you still stay in business? Your Yelp reviews suck!
Home Depot. What idiot Home Depot higher up makes the decision to keep making HD customers suffer with an as+clown delivery service like Temco Logistics? And why only use one delivery service? Why not use a few and create competition? Have you seen Temco Logistics Yelp reviews? Do you know the hours I spend with your phone reps over Temco Logistics' as+clown failure to deliver?
Delivery attempt #1: I got a call the night before to be ready to get delivery between 8:30 - 12:30 the next day. After waiting around all day, I called Home Depot who told me "prooduct never made it on the truck". I asked Home Depot to give me the number for the delivery company to see what's going on. Temco rep told me they're doing a doc search? and when they find the item, it'll get the on truck.
Delivery attempt #2: I got a call the night before to be ready to accept delivery between 8:30-12:30. After sitting around all day, I called Temco and the rep told me there was a shortage of drivers and the item never left the warehouse. I asked why I wasn't told so I didn't have to miss work... blah blah blah
Delivery attempt #3: Same night prior call asking me to be ready to accept delivery. I proactively called in the morning and was told the item never made it on the truck. I called Home Depot to complain offered to have them deliver to local Home Depot store, I'd hire installers and I'd give Home Depot the bill. Home Depot said they don't do it like this. We do a 3 way call with Temco and was assured that the next time, it'll get on a truck because they were going to do a "doc search?" which was what I heard after delivery attempt #1. I asked what if it doesn't happen? They said not to worry.
Delivery attempt #4: I called several times during the day to make sure the items were on the truck and my delivery "was the last one of the day". Around 5PM, I called again and was told "delivery wasn't going to happen, sorry". I went to local Home Depot store and asked if I could just buy it directly from the store and rep said it wouldn't make a difference, they use Temco for direct purchases too. I asked "aren't there a bunch of customers like me then?" Rep replied, "no, you're actually really nice"...
Delivery attempt #5: Never made it on the truck. Like previous 4 attempts, no one from Temco calls me. I call Home Depot and spend another 2 hours of my life to try to avoid dealing with Temco. Temco supervisor says she can only send an escalated email to the warehouse and like the previous 4 attempts, cannot put me in front of the delivery schedule because that's not how their scheduling system works. Unfortunately my local Lowe's is the only other store that does delivery/installation of this model and they also use Temco...
Desired outcome: Give me what I paid for two months ago, no more BS
Had a dishwasher delivery today. It was scheduled between 1-5:00 p.m At 10:22 in the morning they send me a text and say they are now two stops away. Fortunately I was home, and yes, maybe I should be happy they are coming early, but what if I was at work? The last time I used Temco for a dishwasher they didn't remove the knockout plug so it ended up flooding everywhere. In addition they tilted the old dishwasher after they removed it and that leaked on a different part of the floor. It ended up costing Temco a lot more than the dishwasher was worth. This time I was going to install it myself and paid for the haul away of the old one. I unhooked the hoses, clamps, etc. They refused to pull it out of the slot saying it was against their policy. How lazy is that? So, you want me to do all the work and then pay you for hauling it away? (I could just call my refuse company for a bulk pickup). They upset me enough that I told them I'm refusing the order, cancelling it, and take the new one and put it back on your truck. Went back to the appliance section to make sure I got credit for the entire amount. I like HD but I'm done with Temco.
This Temco outfit is apocalyptically lousy and doesn't even answer their phone for Home Depot representatives. I looked up a few numbers for them myself and they all went to voice mail. It's a black hole of information about where your appliance is when it does not show up. I have a fridge full of food sitting in a cooler and Home Depot can't give me ANY information about the delivery at all, except to say "it SHOULD be there. Well it isn't. Home Depot has lost my business for good.
I also had an extremely unfavorable experience with Temco. I purchased a washing machine from Home Depot online, on June 17th, I was scheduled to have my washing machine delivered the first time on July 13th(#1). I left very clear concise directions to call me at work so that I could come home and meet the delivery truck. I received no call but decided to come home early anyway to be there for the delivery. When I got home there was a door tag left on my doorknob that stated the delivery truck had been there and waited for 15 minutes. I had only gotten home 15 minutes after the tag was left, so I called the Home Depot appliance number, and the associate said that she would call the delivery company to see if they could come back and deliver my washing machine. The delivery company refused to come back, and their excuse was that they would be late for all the deliveries scheduled after mine. I was not happy but decided to give them another chance. I was given another date of August 8th for the next delivery(#2). I waited on the 8th for my washing machine to no avail. The next associate I spoke to that day, said that apparently there was a "computer glitch" and some of the scheduled deliveries for that day had magically disappeared off their computer. Again, not impressed, but the associate assured me that there was an opening on Saturday the 13th(#3) and he could give that appointment to me. Again, Saturday came and went and no delivery. By that time, I had no faith in this company, so I cancelled my order, and bought the same machine from a different company. I was assured that I would get a refund within 3-5 business days. When that time frame came and went, I was beyond frustrated, I wanted my money back, only to find out that I needed to go to the local store personally to get my refund. So this afternoon, off I go to my local Home Depot store where the poor associate spent an hour on the phone trying to get me my refund. Again to no avail, apparently the delivery company has the first washing machine sitting in a warehouse somewhere and the order never got cancelled. So I go back home and later this evening, I check my store order online under "my orders" and to my surprise the order states that the washing machine was delivered on the 8th. This is blatantly untrue, and I am so done with having to deal with this nonsense. I just want my money back and if Home Depot continues to use this delivery company, I will never buy another appliance from them for as long as I live, nor will any of my friends or family as I have explained in excruciating detail to them this unbelievable tale.
I have had the absolute displeasure of trying to get a washer/dryer delivered via Temco today. The first attempt didn’t work because I mismeasured the space. Temco scheduled a 2nd delivery, and after not getting any info about the delivery timeframe, I called and was informed that I was not on the schedule for that day (June 14th). So, I rescheduled for June 18th between 10:30 AM and 2:30 PM. At 1 PM I hadn’t received any further info, so I called them & Home Depot. I was informed that actually my delivery time is between 1:30 PM and 5:30 PM. At this point, I’m confused and upset. I later got a call from the delivery guys at 1:29 pm saying they would be at the rental in 30-45 mins. At 1:45 pm my tenant called to inform me that the delivery guys arrived (that’s 15 mins, not 30-45 mins). I live 10 mins away so I had to drive like a bat out of hell to get to the rental. I called in transmit to let them know I was 5 mins away and I was informed that they’re leaving. I totally lost it! Why give a 30 to 45 mins timeframe when it’s an absolute lie? Upon arriving at the rental, the delivery guys were condescending that I didn’t have the space open and ready for delivery, and advised me they were leaving! So, things deteriorated from there, I was absolutely appalled at the unprofessional, poor communication, and misogynistic experience. Home Depot is great, but their contract with this 3rd party for delivery is a reputation killer. I certainly will NOT be shopping for appliances at Home Depot again if this is the delivery service/experience that I have to contend with.
Temco Logistics is neither profession nor courteous. They are arrogant and ignorant in a way reserved for only the most reprehensible idiots. I will never shop at Home Depot again as long as they do deliveries through Temco logistics.
I also had a very bad experience with Temco logistics and Home Depot. Save yourself the pain and headache shop elsewhere!
right on ! Serve them with a breach of contract law suit !