CB Home Improvement and Maintenance Home Depot Complaints #902-921

Home Depot review: Service

neuman Khan of Fulshear, US

Mar 06, 2021 11:27 pm UTC

I wanted to purchase a couple of fans for my house today at the local home depot located at Fry Road and Grand Parkway in Katy Texas. I went to the lights and fan section and could not find any salesperson; I asked the service desk if they could page someone to assist me. I waited for a while, and finally, someone showed up at the fan section. I explained that one of my fans stopped working & I am looking for capacitors for the ceiling fans. He responded that Home Depot does not sell parts to fix fans store only sells fans. I asked him if he could show me some of the fans for small rooms and outdoor patio. He responded by pointing towards fans, and I could pick whichever fan I want because all of these fans are good and left the aisle. I ran after him and asked him if he could show me the mounting brackets for the fan, and he said that those would be in the electric section and left me.
I went to the electric section and saw a salesman, so I asked him if he knows where I could find the fan mounting brackets. He responded that he was not sure if home depot sells mounting brackets, and if home depot does sell it should be in the fan aisle. I explained that the previous salesperson sent me to this aisle. I told him that there are thousands of items in the store; I did not expect him to know every one of them but at least have the courtesy to say that you don't know and you will find someone who could help me. He responded, " Don't you see I am with a customer and get out of my store" his name is Victor.
I found another salesperson by the name of Ihab and asked the same question his response was no different than the previous salesperson. It should be with the ceiling fans and left.
Later I asked for the manager, and someone by the name of Denise came to see me. I explained the whole situation to her she apologized to me.
I left the store without buying anything and was upset about the whole ordeal. I have been shopping at this store for over a decade and never had an unpleasant experience like I have today.

Desired outcome: Not sure

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