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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:29 pm EDT
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Home Depot cabinets/kitchen service

The service at cabinets/kitchen was aweful! The guy named Sam put everything HE Liked into the "designing" Without Telling us what we are signing for until we asked him - or otherwise we'd pay for a BIG SURPRISE without even knowing what he put in there for us! He never asked for our opinion and didn't listen, and the things he put in there was simply NOT what we needed! He forced sale, and criticized our thoughts on the designing (excuse me?) - very unprofessional, disrespectful, judgmental, and inefficient - the worst experience! If you ever see him, RUN!

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2:02 am EDT

Home Depot refacing kitchen cabinets.

On 3-31-19 a rep from Home Depot came to our house to talk about refacing our kitchen cabinets vs new cabinets. She convinced me that I would have to replace the counter tops because they would crack. On 4-2-19 an other rep came to measure. He and a few other people confirmed that they wouldn't crack. I am disappointed that I didn't compare new vs refacing before I signed off for refacing. May 13th was the start of the fiasco. The contractor ended up not having all the drawer fronts. June 7th a second contractor came to complete project. First thing he asked was what door he was replacing. He was only placing drawer fronts. To my surprise he didn't have all the material. I almost told him to just leave. Home Depot called to tell me he needed to order the fronts. A few days later he called to schedule to complete the project and then realize he had to get ETA on parts. I feel as if we are paying too much and could of purchased new cabinets as I was hoping to do in the first place. I would like nothing more then to return the drawers, cabinet door and get my money back.
Regards
Joyce Heringa

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11:33 am EDT

Home Depot lg refrigerator model lfxs24623

Good Afternoon,
My husband and I purchased a refrigerator from Home Depot in Lakewood NY on 25 June 2019. The refrigerator came with free delivery and installation. I told the sales clerk my husband is going into surgery and he will not be home to help me set up the refrigerator. Is delivery and set up included? She assured me it was. The delivery and installation was set up for 28 June from a contacted delivery company. The refrigerator arrived on time but it was difficult to bring it through the door. They tried to bring it in the other door but then it would not fit through the archway into the kitched where it needed to be. At this point the delivery men said we are done we're outta here we are not doing this. I called my husband in the hospital who called my brother in law to come and help me. He was going to take the railing off the stairs so they could get it through the kitchen door but at that point they were done. They said we will leave it in the barn and send someone back tomorrow to set it up. They did just that and left it in the barn. I called the next day to get someone else out here to get it in the kitchen and set it up but no one would come out. My brother in law and nephew had to remove the old fridge, bring in the new one and hook up the refrigerator.

I then went to the home depot where I bought the fridge to talk to the main manager and was given the run around there as well. I was told the manager was in a meeting and they sent me to the appliance manager. I said I would wait for Doug but they said no he may be a while. The appliance manager or who I thought was the appliance manager said Doug the store manager is in a meeting and asked me to explain to her what I happened. I went through the whole entire story and she said said I'll have to get the appliance manager I am the outdoor and Garden. At this point I was livid. I left my name and number for Doug to call me and on this date 3 Aug I have heard nothing from Doug or the delivery/installation company.

This is very unprofessional. I was told the refrigerator would be delivered and installed and the old refrigerator would be removed. This did not happen and the crew was very unprofessional and rude. Again my brother in law and nephew did all the work and they should be compensated for it not the delivery and installation crew. I would like to be able to compensate my family that helped me and I would like to know what is being done if anything about the delivery crew. I hope that Home Depot would never use them again.

I am requesting a response to this this inquiry and it will weigh heavily on whether or not I purchase anything from Home Depot again or recommend it to my family, friends and associates. Thank you so much for your time and investigation into this matter.

Kathleen M. Rhinehart
Customer (Maybe Future Customer)

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11:38 am EDT
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Home Depot delivery

Moved into new home 5 weeks ago. Since then cancelled 2 orders from Home Depot. Appliances and furniture. They claimed they couldnt find my street, twice.( All my other deliveries found us on the day scheduled). No calls no communications. Left me waiting and rescheduled for another date without notifying me. Only found out about new dates when I called to find out where my items were. Will never do business with Home Depot again.

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11:31 am EDT

Home Depot installing

Yet again crew 2 has canceled my appointment to fix the issue. From the beginning of this installation I had to call because no one called to make an appointment. First time he calls to cancel appointment. Second time he comes with wrong doors. Has to go get new doors that I never looked at. He brings doors back and they are rusted in spots. The peep hole was put in incorrect not only was is sloppy but it was 7ft high. Took pictures and went to homedepot. I was told they would be out to fix it. Another appointment happened and it was canceled. A new guy came out saw the work and pointed out several areas of concern. Door broken, not installed right. My dad came to look at the door and said the same and how did I get a rusted door among the lack of caring of my door and the way it was put in. I called again to complain. Went up to homedepot talked to Amanda several times. We are on another 2 cancelations because the installer doesn't want to come. I want a full refund and I will get doors from somewhere else this is crazy. Since March I've been dealing with you and this is a horrible experience. You give ppl dates and times and I miss out on money for work for all these rescheduling. I was told I would receive compensation for that. The only thing I have that was text to me told me I was being refunded $210.24 never received it but on your records somewhere else it says I owe $117.62 how? I would have never been given an appointment. I've been nice but at this point you are taking advantage of me. I need immediate help please call me and please let it be a person that can help [protected] Lucinda Sawyer H2216-46950

Rust, screen door broke, installation bad, screen door slams, bottom part of screen door broke and the way he put it on at the bottom is incorrect and broke, hard to close front door, screws are wrong not the proper screws from the install kit.. I have more pictures and information when I talk to that person to share if they did not receive them when I emailed Amanda.

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7:19 pm EDT

Home Depot flooring project

Frustrated from the the start of this post . we started working with home depot almost 2 months back from now to get the flooring project done for our single family residence . there was a deal on installation that i wanted to get . i believe 89 c installation with some conditions which i went through in detail and was ok with it . the whole thing started with a wrong sku plugged in the system . numbers were all haywire since the sku were not punched in correct . the rep at home depot tells me that on the papers it would not show a 89 c install and he would adjust the price with the material .i admit we had some modifications made to the order to check which options suits us the best as per the budget and convenience . now when i get the quote it does not match what was said .. this is so frustrating . stop working like a mom and pop shop . you dont my business i will take it somewhere else but definately dont want to deal with business that does not care about their customers and keep customers in loop of false commitments and promises .. 2 months down havent got anywhere .. hope shannon would look into it .. south fontana santa ana home depot .. 92337 .. i wasted so much of my time ..everytime i was called we had to sit there for hours and again had to wait for quotation ... u lost me as ur customer .. not comming back .. friends and family and community members take your business to a place where people care .. ##Home DEpot # too BiG ## zero customer services ##

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12:59 am EDT

Home Depot credit card application online

While shopping online at Home Depot I came across a promotion offering $100.00 off a purchase of over a $1, 000.00 if you open a Home Depot credit card online. The incentive encouraged me to order my bathroom renovation purchases through this offer. So I shopped online and proceeded to fill out the credit card application. I received a notification that further info was required before the order could be processed.
I was told I needed to go into my local Home Depot store in person with a drivers license and a major credit card for identification verification in order to complete the application process. I proceeded to my local Home Depot store and the customer service representatives were all unfamiliar with this request. They called the manager down to assist and although she informed that no one has ever presented with this request before she would try to help me. I offered my ID and the major credit card. The manager tried various mechanisms to no avail and then tried calling the credit department herself. After much effort she was not able to verify that there was even a record that I applied for an account. There was nothing she could do further. I went home and called back to customer service who had my application and they told me there was no record of the store contacting them and that I would have to go back to the store again. I asked them if they could please call the store manager to get this straightened out and they refused. I don't think it is fair to put a customer who has no authority in this mess in the position of being in the middle of resolving a Home Depot dysfunction. Extremely poor customer service and disregard.

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12:59 am EDT

Home Depot led lightbulbs

The LED bulbs I paid so much for because they are supposed to last a long time was a HUGE Farce!I proved it (again) today when a.lamp that is hardly ever on just blinked a few times then just went dark! I could NOT believe it! I took the bulb out I tried it in another working lamp!Nothing! This is so disgusting! I have actually told the store customer service about the lying product details and returned a box of some other ‘newer" kind prior. I bought the older spiral kind thinking that those were better. I was wrong! STOP SELLING FAKE PRODUCTS to us hard working customers! It's a downright shame!

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long -time- customer
, US
Oct 11, 2019 9:55 pm EDT
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I've purchased 4 of the Commercial Electric item [protected], model [protected], 3'/ 42in shop lights. The two I installed in my garage have failed after one year. The other two I have not installed. I see a lot of comments about this under the reviews for the LED lights. Called home Depot and was able to get a gift card for $50.00 dollars to cover one of the lights. I was told the store manager can credit me for the remaining three LED lights. I will be perusing that option on my next visit.

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10:15 am EDT

Home Depot unethical behaviour

I have had an account with Home Depot for 20 years and never missed a payment. When I was checking out at a HD store one day, my charge card was not working in the reader so I had to use my bank debit card. The cashier asked if I would like her to order me a new card and I agreed. In a few weeks, I got the new card and starting using it. I use Bank of America online banking and continued paying my HD bills as they came in. In the meantime, I got an email from a government agency that I use to track my credit saying there was activity on my credit report. When I checked, I found a negative hit from all 3 credit bureaus saying I was several months late on my HD account. After several phone calls, I found out that the nice HD cashier did not just order me a replacement card, she actually opened a new account! The payments that I made for several months went towards the old card which I did not use anymore. When I talked to HD corporate, they admitted it was their mistake. I asked them to please ask the credit agencies to fix my credit and they said they couldn't do that but if I contacted the agencies, HD would work with them to get it cleared. Well I got a letter from HD in the mail a few days ago and here is what it says:
"Thank you for your recent inquiry regarding your Home Depot consumer credit card account. Unfortunately, we are unable to change the information reported to the credit reporting agencies listed below, as it accurately reflects your account history with us. Under the Fair Credit Reporting Act, we are obligated to report account history based on factual account data. Standards established in the credit industry ensure integrity of data and uniform communication between credit reporting agencies."
I had a FICO score well over 800 and I dropped 94 points because of Home Depot's screw up. I closed my HD account forever and will be using my Lowe's card and doing all my shopping there from now on! Thanks a lot Home Depot!

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Update by Larry Lang
Jul 29, 2019 10:19 am EDT

I forgot to mention that I did open a dispute with all 3 credit agencies.

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10:58 pm EDT

Home Depot samsung washer

I requested a service on my new Samsung washer because of the overwhelming vibration of the legs of the washer and the washer pan. Samsung serviceman came out and he said it was the installation of the washer was not set correctly on the washer pan hence causing the pan to vibrate and that it was HomeDepot responsibility to correct this problem
HomeDepot sent an outsource servicemen on July 24th, arriving at 12:30pm: Javier & Rogelio. First thing the men said that it was too much work to take it out and reset it because there wasn't enough room to move it and that the hose is already connected. They also informed me that it was too much work to do this and that they had too many other customers to tend to for the day. Excuse me, but am I not a customer? They jolted both the washer and dryer which tore the dryer hose from the wall. So now when I run the dryer, lint and heat is filled everywhere. I suspect that this is going to cause a fire if not corrected. I asked them for their names which they refuse to give me. I asked them again as they left my home so I decided to take a picture of them to document that they were at my house with the Budget truck they came with including their license plate. They threaten me to call the police and I said go ahead call them. They never did but chased after me towards my house which I quickly closed the door fearing that harm will come to me. My daughter was with me to witness the whole saga and she had also spoke to them in Spanish to understand why they wouldn't correct the problem. I called the scheduling number 510-675-9150, Christina and she gave me the names of the servicemen. She re-scheduled another appointment with another team. I hope I don't have the same poor service.
I have been totally in fear of this whole situation fearing they may come back and do me harm. I also don't want anyone else to go through what I have gone through.
I would like HomeDepot know that the outsourcing of the service for their appliances is not acceptable.
What is my resolution to all this? If this is the kind of service HomeDepot is providing in the future, I would like to request a refund and take my business elsewhere. If they can send a reliable servicemen that can do the job right, then I would like to go for a second chance. I have an appointment set up for July 30th and I hope I don't have to fear this next team.

Jeanne Chin
cell: [protected]

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Update by Jeanne Chin
Jul 27, 2019 11:23 pm EDT

This complaint has nothing to do with the performance of the washer but complaint about Home Depot's delivery service. Both washer and dryer has worked well. Since my machines are stacked, a servicemen is needed to reset the position of the washer correctly on the pan.
Also, when I called about the problem I was on hold for 45 minutes total, but their phones are tagged every 15 minutes to answer calls. Finally, someone actually got to the route of the problem and re-scheduled my appointment.

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9:14 pm EDT
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Home Depot not accepting nys drivers license veterans id

I recently shopped at the Monticello, NY location and at the check out counter, I produced my NY State Drivers license that was clearly marked Veteran. The chashier stated that the ID was not excepted proof of veteran status and proceded to produce a binder with "approved" Veteran ID's. I was very disapointed and upset that Home Depot does not except the NYS Veteran's License. Before obtaining Veteran status on the License you have to provide proof of service by producing a DDform 214.
The goverment stopped issuing Veteran ID's to Veterans who do not need medical services. Therefore I am unable to obtain their ID.
Maybe Home Depot should concider adopting the Lowes policy on identifing their Veteran customers. In the past they always excepted my NYS Veterans license as proof of service and now I was able to register my Veterans status with them on line. I did have to provided the store with a copy of my DDform 214 to complete the process, but now at checkout I give them my phone # and my Veterans status is confirmed.
End of rant. Thanks for listening. Have a good day.

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4:56 pm EDT

Home Depot beware! misleading reviews on the home depot website.

Please don't trust Home Depot reviews, they censor it.
Recently I reviewed online item and my honest review was submitted to their website. They refused to publish it and my one star review was removed:

"Thank you for submitting a review on HomeDepot.ca. We've read it and we appreciate your desire to contribute. Unfortunately, we can't publish your review because it doesn't meet all of our website
guidelines. Thanks for sharing, and hopefully we'll be able to publish your next review!"

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4:55 pm EDT

Home Depot home depot stole money from rebate debit card without consent

Instead of a rebate, Home Depot sent me a debit card that was only usable at Home Depot. After extensive phone calls, they refused to provide the PIN Number, which meant I couldn't even use the card! To make matters worse, the customer service rep stole money from my card for some membership. When I clearly said no to this so-called membership, they charged it on my card anyways! I am livid at Home Depot's lack of professionalism by swindling customers out of their hard-earned money.

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5:30 pm EDT
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Home Depot stove/range no delivery

I ordered a Gas Stove/Range on July 13, 2019. I was asked if the delivery date of July 27th would be good for me. I agreed to that date. TODAY, July 26th, I had a message left on my phone with a low volume voice where you could barely hear the person (female) saying nonchalant "Your delivery scheduled for tomorrow has been cancelled." She went on saying (from what I could make out) that my appliance was on backorder for a month. Now, no one from HD considered that I sold my old stove and have to eat for another month WITHOUT A STOVE. Someone should have been aware of this before today. I am so disappointed in your way of business. I know you don't care that you have inconvenienced me and my family and now I have to pay to eat out until God knows when. I called the 7704338211 number and the young lady was very helpful as in her doing her job, but nothing she did could get me a stove or a price match. Shame on you Home Depot and the powers that be...God is watching you.

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11:23 pm EDT
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Home Depot frigidaire fridge delivery and customer review censorship

I bought a Frigidair fridge from them, they never leveled the fridge, although on their site they claim they'll do this, they saw the doors scuffed together when opened and did nothing. They refused to publish my review, blacking out the parts about them(and Frigidaire) which were 100% true, absolutely no foul language was used in my review. If Home Depo can't be bothered to level a fridge they should not say so on their website, and censorship of customer reviews should only be for foul language and not trying to hide the truth about their despicable business practices.

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2:21 pm EDT

Home Depot floor installation

If you are planning to do any kind of home renovation especially floor installation, do not use Home Depot service. Their whole process is screwed up and I will guarantee you that they will mess up your project.

When you go to Home Depot, all they're doing is scheduling the measurement and scheduling the installation of the flooring. There is no process where someone from Home Depot or installer will eyeball the project and ask questions or options you wanted to include. So if the measurement is screwed up, whole project from scheduling of the installer, ordering the parts/accessories needed for the project is also screwed up.

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Sean M
, US
Jul 30, 2019 3:19 pm EDT

I totally agree with your comment. Alas, I did not see your review before I purchased flooring and installation from The Home Depot. My experience has been very negative and very stressful. I currently have a complaint filed with the BBB regarding this matter. Thanks for the alert so that others may be spared. The lesson I learned from The Home Depot...go somewhere else.

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10:55 am EDT
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Home Depot carpet installation

My carpet was to be installed and i took a vacation day to be present for installers. Took apart master bedroom bed and prepared closet. Call at 6pm the night before that install was cancelled. I complained to Home Depot manager Nina. I complained to General manager Shannon Horn of US instalation and her supetvisor David Dryer. Got nowhere. Now i have to wait till Saturday for install. Lost a 400 dollar vacation day for nothing and Home Depot doesn't care.

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8:26 pm EDT

Home Depot hvac

I wrote about this about a week ago and did not receive a response.
want you to know I will be looking to close my account after this months payment and will be doing all my future business with Lowes.

I advised you that I was approached by your employee at the 22nd Avenue store in St. Petersburg about getting a new hvac system. I made the appointment waited 2 hours spent an hour with the tech (Tim Jenkinson from ARS Rescue rooter )from the company you sent out). The address for the new unit was to be 7816 39th Avenue N St. Petersburg.

I never received a quote, then spent another 15 minutes on hold today once again asking for the quote. I asked for it to be emailed - NO RESPONSE

Iguess my business in not valued.

Sincerely,
Rene' DeCroce

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4:07 pm EDT
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Home Depot vet discounts

I am writing this in regards to a relative that has purchased all of his material for remodels in his home. The Home depot in Surprize AZ had changed their policy about vet discounts told my husband has to get vet on his drivers license saying he is a vet even though been going there for years and been getting discount Moe want him to go to DMV pay for new license with info on it wouldn't think showing dd214 should work was told was new company policy he told them will no longer shop there 1 voice doesn't mean much but many will,

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2:23 pm EDT

Home Depot defective quartz countertop case 15774233

On April 11th, 2018 we purchased a Silestone Quartz counter top through our Phillipsburg home depot Tim & Barb. It was installed by Home Depot subcontractor Eastern Surfaces Inc, 601 South 10th st, Allentown, Pa, 18103 PH: 610-266-3121 ext 2034 Kenya Palacios sometime in late April or early May of 2018. When they first came to install they cut out for the wrong size sink which delayed the installation. A few months after it was installed we noticed that there was a chip in the surface. We called and Eastern came out to repair it but it was not the best repair and you could still notice where the chip was. A few months later we had another chip which they came out to repair which also was not the best. Finally in June 2019 after a little over a year we noticed a third chip and called again but were told it would cost $250 for the repair after one year.

We then complained to Home Depot and Eastern Surfaces. On June 11th, 2019 took pictures of the chips and sent them to Eastern who in turn sent them to Silestone (Cosentino) 1-877-436-7482 for a warranty claim. We contacted Eastern and Home Depot Phillipsburg 4 times after submitting the pictures and finally on July 15th, 2019 Eastern surfaces sent us the Cosentino Manufacturers Warranty Claim approval (letter which was dated June 17th, 2019 informing that we had one year from date of letter to have the material replaced free of charge.
Claim Number: #C-00097532
Warranty Number: #W-0001909246
Assigned Center: Philadelphia Center
Claim Item: SLAB POL WHITE ARABESQUE JUM 3CM
Approved Sq.Ft Amount: 47.000
Serial Numbers: 1022734401

Once our warranty claim was approved we asked Home Depot and Eastern to refund us the purchase price of the counter which was $3, 391.01. We do not want to rip out the old counter since we have installed very expensive tile splash back, trim work and did not have faith in product. We explained that numerous times to Home Depot and Eastern to no avail. Last Friday I contacted Home depot customer care to explain all this to Abdul and was told I would have an answer by Monday. we are still waiting!
John & Michele Pabst
1046 Harmony Brass Road
Washington, NJ 07882
[protected]

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.