Menu
Home Depot Customer Service Phone, Email, Contacts

Home Depot
reviews & complaints

www.homedepot.com
www.homedepot.com

Learn how the rating is calculated

4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Home Depot has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Home Depot. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Home Depot reviews & complaints 2411

Filter reviews by rating
5
8897 reviews
4
0 review
3
0 review
2
4 reviews
1
14 reviews
Sort by:

Newest Home Depot reviews & complaints

ComplaintsBoard
E
3:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot employee disrespect

I was in your Port Charlotte store today for some while. It was shortly after 2:00 pm, when I went in through the garden dept as I always do. Both checkouts were open; the one closest to me was manned by a blonde woman, wearing glasses, and probably in her forties. She was "doing something" (not checking anyone out), looked up and said "What's your problem?" I said I had none, but did want to ask a question regarding a good sized shrub - one of eight or so - I had purchased several weeks before. She acted as if she were doing me a major favor to answer the question. I went ahead and picked out four more expensive shrubs - and I finally put them back and left, as I wasn't about to get involved with her more. As it turns out she wasn't there, but by then it was too late. There's a Lowes less than five minutes farther from my home than your store, but have just gravitated to your store as it was closer. No so sure though now! I should also add this is the FIRST time I have had one of your employees act this way in the eight years we have lived in FL.

Read full review of Home Depot
Hide full review
ComplaintsBoard
P
2:07 pm EST

Home Depot unethical behaviour

Home Depot, Store #224, Boynton Beach, FL

Today, 11/25/17, I went to HD specifically to buy a Maytag Washer ($549), Maytag overhead microwave ($269) and Rheem 50 gal Hot Water Heater ($419). I had already picked my items and met with a man named Ren at the Hot Water Heater isle. I wanted to speak about having all items delivered at once so I didn't have to pay $15 per delivery.

He, my Mom and I walked over to James in Appliances. I asked that my items also be installed, basic installation for Free since the hook ups are already there (these are replacement appliances) and since I've bought all of my appliances when I bought my home in 2009 from HD, same Store (Maytag Refrig, stove and microwave, dishwasher and washer/dryer and GE hot water heater). (in addition to all of my ceiling fans (4), light fixtures, tubs (2), toilets (2) vanities (2), outdoor lighting, closet louver doors).

Sorry for this lengthy email/complaint. Ren stated that it would cost us $1, 000 for the hot water heater installation; in addition to the price of the heater. I wasn't understanding what he was saying. At first I thought he meant approximately $1, 000 in total. I had to ask him 4 times to explain what he was saying. I had to guess and kept asking him. I thought he meant $419 for the heater and $500+ for the installation. He then confirmed he was saying $419, plus $1, 000. At that point I let him know that was unethical and misleading since I'm a Commercial Senior Property Manager and know prices for plumbers, electricians, etc. My Mom and I left the store without purchasing any of the appliances. I also spoke with a Manger, Ms. Solene, who was very nice. However, I felt it necessary to submit this Complaint as well.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 25, 2017 4:41 pm EST

Home Depot it's by no means trying to pull a fast one. The costs of water heater replacements have become extremely high. The question becomes doing it as 'code.' With permits, extensions, overflow tanks and earthquake straps, the price can become considerably more than one would think. I'm sure what they're quoting is the price in the 'worst case scenario.'

ComplaintsBoard
S
7:00 pm EST

Home Depot customer service

Hello, I went to return a drawer at the Home Depot near Montgomery Mall in Bethesda. The customer service lady was very impolite. She did not greet at all and hardly made any eye contact through the entire visit. She had a hard time in processing the order and did not have any normal interaction. At the end, she did not bother to say anything and just handed over the receipt. Looks like she does not have any basic etiquette and has absolutely no customer service skills. Hope Home Depot can give better customer service training to their employees.

Date of incident - 11/24/17
Cashier Name - Kimberly
User Id for Receipt - C568 [protected]
Password - [protected]

Read full review of Home Depot
Hide full review
ComplaintsBoard
D
6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot kitchenaid refrigerator

I went to order a 3300.00 (sale price)unit, and was told it wasn't available. I asked if they would sell the floor model which has been on the floor running for 1 1/2 years and with two scratches/dents at the bottom...yes they would, but at the new model price of 3300.00 and I would have to pick it up! What's up with this ? Donald E. Hale.p.s. I'm in the process of a TOTAL kitchen remodel, is this what I can expect from you ?

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 24, 2017 11:18 pm EST

Is there another avenue you can get the fridge from? I really would be interested to find out. If not, the floor model may still be your best option.

ComplaintsBoard
T
7:21 am EST

Home Depot lg washer delivery

You;
[protected]@homedepot.com

We purchased an LG stackable washer dryer at the Home Depot in Painted Post on Saturday November 4, 2017, to be delivered on Wednesday November 8, 2017. The washer powered up but would not run from that day. LG sent a repairman who said it needed an new display panel, as I had never used the machine I wanted a new one which has not arrived. I have spoken to several people in the Painted Post store. Tuesday November 13, 2017, I spoke with Brian, (a store manager he assured me) and he told me he spoke with LG and a new machine would arrive today, Friday, November 17, 2017. It appears that was not true. This morning I spoke with Heather in appliances who assures me the new washer will be delivered on Wednesday November 22, 2017. And she will refund $100 of the purchase price for our trouble.

I am 70 years old, my husband 73, this situation is so frustrating, we are angry, tired of going to the laundromat and just confused that a simple transaction could go so wrong.

It does not matter whose fault this is, Home Depot or LG, please just be aware that we feel strongly this is not good customer service and we are very discouraged.

PS. On Wednesday November 22, 2017, received a call from Home Depot, not only was the new washer not going to be delivered. but it appears that it was delivered somewhere else and they were attempting to find it, someone will get back to me. The comedy of errors continue.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 24, 2017 11:59 pm EST

I appreciated reading your complaint. I couldn't say I'd feel any differently. I would do things differently, however. The solution is simply canceling the order and getting a full refund. Hopefully you were wise enough to put the transaction on a credit card. If needs be, dispute the transaction. Then go somewhere else.

Problem solved.

ComplaintsBoard
F
11:56 pm EST

Home Depot not honoring a service connected id discount

I came in to order at the appliance electric stainless steel and a matching
GE overhead stainless steel microwave and power cord.
The girl came to a total, I showed her MY Military Service Connected ID,
and asked for My veteran discount, she called a guy over I believe his name
was Mark and he said sorry, they dont honor the Veteran discount on
appliances, i told him just this week i spent over $1500.00 buying countertops and Hampton Bay Honey oak Cabinets, stainless steel sink, faucets, lighting and got My veteran discount now I dont, I am service connected disabled
which I showed to them, they said sorry. i got angry and asked why, they said it
is not a mandatory thing they have to do or a CA law.
I said ok, took the breakdown of the items of which it would cost me without taxes or if I would have gotten a discount )veteran service connected)
I went to Lows gave them the sheet asked if they could price match for same brand features and asked if they gave the Veteran service connected disabilty discount-they said yes, they beat Home Depot by $40.00 on the stove and $14.00 on the microwave and also gave Me about $68.00 on taxes and total package, saved me money and treated Me with the diginity and
respect Us Veterans deserve for fighting for Our Country!

Read full review of Home Depot and 2 comments
Hide full review
2 comments
Add a comment
S
S
Shaun R.
, US
Nov 25, 2017 6:29 am EST

This complaint is somewhat bothersome only because I would hope most military would never want to come across as 'entitled.' Am I personally thankful for their service? Absolutely! But complaining about not getting special treatment for that service goes completely against why one should serve.

P
P
pobarjenkins
Minneapolis, US
Nov 24, 2017 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As they said, it's not mandatory or a law to provide discounts to veterans. It's lucky that Lowe's was able to price match for you.

ComplaintsBoard
M
10:59 am EST

Home Depot air conditioner/heater installation

Today is our saddest Thanksgiving because we just installed our new air conditioner/Heater yesterday, and suddenly, we became the biggest joke among our friends, because we spent $12000 on our air conditioner in our 2000 square feet house.

Yes, my husband only trusts Home Depot, and yes, I do believe Home Depot sells everything item by item and over charge us, but what can we do, we had already paid it and nothing can be changed. What Home Depot should consider is, when the salesman tried to sell the package to customer, does he really consider the best benefit of the customer? is it necessary /economic to customer or Home Depot just want to have a quick sale? Will the customer be happy about the outcome (spent $4000 more)and return to Home Depot to buy more service? or we just become another Home Depot walking negative commercial to our friends?

Do you still trust Home Depot? I asked my husband, he remains silent for 5 seconds and he told me, he was not sure. Home Depot lost another loyal/valuable customer like my husband.

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
9:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot front double sided fibreglass doors by codel

We decided to let Home Depot (HD) Lead#937749, do the job to change & install our front double-sided doors & initiated contact Jul 11, 2017 with emphasis that we wanted it completed by mid September. After some back & forth with types of locks and colour, we finalized our contract with the regional sales manager, Claudia, of Peak Installations, HD's service provider on July 27, with an expected completion date on the contract for Sep 16-30. I followed up with Peak Sep 11 on installation but was told by Rovi, the then project coordinator that there was delay. I called Rovi several times & sent email messages but there was never any replies. I finally go a hold of Rovi and told her that if installation couldn't be done by end of Sept., then I wanted it done on Oct 16, after I return from a trip. I returned early but was told that Rovi was no longer at Peak. I kept following up with Peak & was told that a Jennifer will be looking after me. Jennifer then called & said installation would be 3rd week of Oct., which came & went and into the 4th week at which time Jennifer called to say installation will be Nov 2, 2017. Now into the 4th month from initial ordering with HD, you would expect a good & complete job! BUT, look at the pictures attached hereto! No brickmolds for my front doors. I had complaint to HD's customer care (ticket #[protected]) thinking they could expedite things to finish my doors. USELESS! Jennifer sent an email Nov 17 advising the brickmolds would be installed December 5. Now, I sent complaints, Nov 17 & 20 to Peak's customer care too. They are turning a deaf ear too because I asked for someone who has responsibility to contact me, but I guess there is no responsible person at Peak.
My conclusion is HD & Peak are not companies that I would want to have do any work for my home! Unreliable and bad service!

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
K
5:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot delivery service

I️ am very upset. The promises made by Home Depot mean nothing.I️ was at my sons to care for him after 3 emergency surgeries, the fridge went out
I️ ordered a new one plus a washer dryer and was promised a delivery date
When the day came ( after a week) the delivery team was totally irrational would not listen and refused to deliver to the condo
Despite the fact there is a huge delivery space designated for loading unloading
This is a large complex of condos ( not a tiny one) with more than 400 units
Are u kidding me, they can't stop in the delivery area because it could take longer than 20 min, they can't park in a space because they are prohibited to pay a coin in it, the entrance has to be 30 ft from the truck
What kind of crazy ppl and rules do these ppl go by?
I️ cancelled my order happily ( after trying to work it out with the store manager)
And went to Lowes where they were more than to meet my needs and turned them selves inside out to get me the appliances in a very timely manner due to our family emergency
Thank u Lowe's! I️ will never ever order from Home Depot again NEVER

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
J
5:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot shower door

November 17th I placed a order by phone, This is in Oak Ridge Tenn and talked to Marilyn, buy the way is she the only one that works there? I gave her all info that was needed, she put it in computer( I think) and ask my name and that was it cause she proceeded to talk about her DOGS! And of all things my name was her fav dog name, so I was nice and found out bunches about dogs.I saw a order on my email about a installer will call, 3 days later no call, I proceeded to call help the help num to see what happened, They referred me back to Marilyn in Oak Ridge, I stated I did not want to talk to her because I was unhappy but was told there was nothing they could do I had to call the sales lady! I told them no and that was it, I will never order products to be installed again, poor sales people who do not care, no customer support, and last but not least Marilyn. Does she own home Depot? Why is she still working there? No sales from her? Guess she just comes in for her recreation and gets paid for it.She is not making Home Depot money she is working for herself.

Read full review of Home Depot
Hide full review
ComplaintsBoard
G
2:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot low voltage pathway lights [protected]

Bought this product on a gift card 8 months ago. 3 lights stopped working . Tried to return the item but did not have proof of purchase. Was declined. Now I have a box of inoperable lights. The customer service employee would not accept a return since I had no proof. The product Itself was either defective or cheaply made and it's a Home Depot product . All I want is a return to purchase different lighting

Read full review of Home Depot
View 0 more photos
Hide full review
ComplaintsBoard
R
10:59 am EST

Home Depot website ordering

I went online to place an order that was to be shipped to and picked up at particular store. I made sure that I put in my ZIP code and selected the proper store to make sure it was correct. One item was to be shipped and two were pickup. When the order was placed I found out later that one item was shipped to me as requested, one item was to be picked up at the correct store and the most important item was to be picked up at a different store . For some reason your software insists on defaulting to a store that I do not use.
When I contacted Hone depot I was told that neither store could make any changes and company internet personel couldn't make any changes until after the order was shipped. An associate reached out to the stores on my behalf to see if something could be done. I am hoping that this can be resolved without having to cancel my order or sending someone to the other store to pick up the item. Your people are great. Your web site needs work . It is so mechanized that you cant get to a real person without going thru hell.

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
11:58 am EST

Home Depot kitchen countertops and sink not delivered and installed when promised.

Purchased over $ 13, 000 worth of appliances and counter tops w/attached sink and faucet on Sept. 7th. Appliances and cabinets were delivered in a timely manner but the counter tops and sink have yet to be delivered and installed. It has been over a month since the service dept. has measured for the counter tops and according to my salesman, the quartz material has still not been delivered to the fabricator to be cut for delivery and installation. What was supposed to take 2 weeks has now been over 4 weeks and my salesman still cant tell me when I can expect this order to be completed. I now have to have a temporary sink installed so I can serve Thanksgiving dinner to a dozen relatives in the 3 days I have till Thanksgiving Day. Not happy with Home Depot.

Read full review of Home Depot
Hide full review
ComplaintsBoard
J
8:29 am EST

Home Depot cashier johnetta

She's very rude by being on her cell phone the whole time while checking out and that is so disrespectful. Now I notice this has been going on for awhile and nothing hasn't been done. I am a valuable customer but this young lady has no respect for the company. I've watched her put tax id numbers in for certain customers now I see she's no longer at the pro desk but she still on her phone. I hope something is done about this lady soon.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 20, 2017 11:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

Have you asked to speak to her supervisor?

ComplaintsBoard
J
7:35 pm EST

Home Depot bad customer experience

Very bad customer experience with miss kavita bisram, not smiling like she in a very bad mood this job doesn't fit her at all. I ask for her help on getting advise on the curtains rod she told me to go look in the ile someone else will can answer me. Not helpful at all. What's the use having her here at home depot. This is not her field as all.
She busy talking to her next nextdoor and not paying attention to what i need. Some actions must be taken for her attitude cause this company will loose business.

Read full review of Home Depot and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Nov 20, 2017 12:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your complaint is a little difficult to read due to your grammar and spelling.

Is it possible the employee isn't trained in curtain rods? Either way, have you tried asking for her supervisor?

ComplaintsBoard
S
3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot ordering of flooring

Ordered flooring in store on 11/6/17. Told it would come in 5 days. On the 10th day I called and was told it would be another 5 days. Went to the store the following day to make sure it was ordered and was told it had not been and it would have to be redone. I'm furious at this point. Floors have been paid for and they don't seem too concerned about correcting their mistake in any hurry.

Read full review of Home Depot
Hide full review
ComplaintsBoard
B
10:58 am EST

Home Depot homedepot.com customer service | case #[protected]

This is in regards to case# [protected], and order #s W780867670 & C780375717. By now, I am fed up with Home Depot and their customer service. My last purchasing experience, and will remain my last, has been a complete nightmare.

Back on September 7th, 2017, I placed an order via HomeDepot.com for a specific lighting fixture I had my eyes on for quite some time. Decided to finally make the purchase since the item had gone down in price, and wanted to also take advantage of two MasterCard gift cards that HD issued me after participating in one of their paint-purchase rebate programs; which by the way, a complete disaster this program. My order was immediately canceled due to issues they were having in processing the MasterCard gift cards. Since no one from customer service ever reached out to at least fix the problem, I went ahead and contacted them to see why this had happened, and of course how I could proceed with processing the order for the light. The following day, 8th of September, I received an email from customer service,
"Thank you for contacting Home Depot, I understand you would like to use two of the MasterCard Rewards Cards for an online purchase. At this time, our website can only take one credit card and up to 10 Home Depot gift cards. You are able to use the MasterCard to purchase an online gift card by searching for “Gift Card” on our website, to then use in conjunction with the other reward card."
I thought, brilliant idea so that I can take advantage of these cards. WRONG! After calling customer service to see if this was possible, I was told that the only way this "idea" would work is if I went into a local HD store and purchased HD gift cards there...using the rebate MasterCards. I visited my local HD, and guess what?...associate wasn't able to help with this since one of the MasterCard gift cards that I had originally used on HomeDepot.com was reading a balance of $0. I immediately called customer service (start counting, we're by two phone calls) and explained to them the $0 balance issue. I was told that I had needed to contact HD after my order was cancelled, to provide them with a different form of payment in order for my purchase to have successfully gone through. Why I was finding this piece of information out now?...no clue. I explained to them that I wanted to use THIS form of payment, the MasterCard gift card, and was then was told that I needed to wait 5-7 business days in order to have my balance reissued back into the card. But by now, it had already been 7 days since purchasing online, so why wasn't the card reloaded? Oh that's right, since I didn't call HD from when my purchase was cancelled, I guess they thought it'd be a better idea to wait until customer called to then start the reissuing process. I waited, then called again (3rd phone call). I explained to the rep the entire issue, to please read the notes in reference to the order #, and to figure out some sort of solution as to how I can use this MasterCard. Great news, solution found! And no, still no kudos for HD. While on the phone with the rep, I came up with the idea of just cancelling this MasterCard gift card, and issuing me a normal HD e-giftcard to use on the website. Which by the way, this could have all been avoided by simply visiting Amazon.com and using the MasterCard gift card there for the SAME light fixture. But since I was, at the time, a loyal HD customer, I figured I'd buy it from HD. On September 19th (keep in mind, initial purchase was made on the 7th), I was issued the e-gift card, and was finally able to make my purchase with no issues...until item arrived.

The nightmare continued after noticing that the hardware for the light fixture was defective (decorative nut was already screwed on its bolt, and impossible to remove/unscrew). After the couple weeks of waiting, calling HD numerous times, figuring out a solution to my problem (the Home Depot MasterCard debit cards, which by the way, again, is a disastrous rebate program), and finally placing the order for the fixture I've been dying for, you'd think nothing else can go wrong, right? I immediately called HD customer service (4th phone call) and was told to reach out to the manufacturer, Globe Electronics, in order to have this issue resolved directly with them. I did exactly that, spoke with them, explained the issue, and they had no problem sending me a set of new mounting hardware. But here's my problem now: ONE TO TWO WEEKS to receive new hardware! I understand that by now, this is out of Home Depot's hands…but this entire purchasing experience has been ridiculous, a complete waste of my time, and I regret ever making this purchase via the HD website, when I could have done this via Amazon.com, as they were offering the same light fixture at same cost. Hardware arrived after 3 weeks of calling, was happy to head straight to installation, installed with no problem, but after all of this effort, the end product and its quality was awful; wobbly fixture, bent rods, and glass domes didn't fit correctly in housing.

We're by November 18th, and I've emailed HD customer service twice regarding a full refund for this, and that I refuse to visit any local HD store to make the return.

I've loved Home Depot for so long, going on 15 years of visiting all local HDs for my home project needs, and never have I had such a problem with HD, or with any other retailer for that matter. This experience really did it for me, and I can't see myself buying from HD to have to worry about something like this ever again. Thankfully, I've got a Lowes store 1.7 miles, a Harbor Freight Tools store 3.3 miles, and an Ace Hardware store 4.3 miles from my home.

I hope my purchasing story gets read, and that it serves as a form of precaution to those A) purchasing from homedepot.com, B) thinking of participating in any of their rebate programs, and C) contacting customer service, as they are honestly no help at all.

Thanks,

AB

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
7:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot ge 5.0 cu. ft. electric range with self-cleaning oven in black

I went in to buy the above stove 358.00, but they had none in stock I would have to pay for delivery to the store, or buy a protection plan or buy a more expensive one or buy a microwave for the store to get the item delivered. It became clear that I could not get that stove at the listed price, he agreed. This is either bait and switch or false advertising, If it is not in the store for that price. I fail to understand why I have to pay for the store to get the stove advertised for a price. Clearly I can not get that stove for the advertised price because they don't stock it.

Read full review of Home Depot
Hide full review
ComplaintsBoard
M
9:17 pm EST

Home Depot samsung hub refrigerator rebate receipt

On [protected] I purchased an Samsung Refrigerator Model Number RF265BEAESG which offered a rebate for an Samsung Free Home Connect WI Fi Router valued at $379.00 providing the valid purchase dates 9/3/17-10/31/17 which I obviously qualify.
These are the attached documents that Home Depot provided me with to submit for the rebate. After two submissions after 11/13/2017 I was deneid my rebate due to the receipt didn't have the items model number on it in which Home Depot didn't provide me with the proper/correct receipt and when I contact Home depot about the issue the solution was by an manager was to return the items if they didn't let me resubmit via email in 24-48 hours.
Its been approximately 30 days since purchasing the Samsung Refrigerator along with an Samsung microwave, range, dishwasher and freezer spending nearly $6, 000.00 and given the improper receipt from Home Depot and the solution is to give back the refrigerator when I was promised and $379.00 rebate item. This item was only declined because Home Depot associate didn't provide an proper receipt with the proper rebate information on it.
I shouldn't have to return the item because I didn't get the rebate as promise nor should I have to purchase the $379.00 WI-Fi router in order to properly operate my unit when none of this is my fault and I purchase and paid for this item in the proper time frame in order to get the rebate.
This an attached copy of the exact receeipt that I received from and Home Depot Associate assuring me thats wht I needed to submit for my rebate.
Please credit me $379.00 so I can purchase the WI Fi Router that I have yet to receive so I don't have to refund my entire purchase because I was Lied to and cheated out of my rebate.

Read full review of Home Depot and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Shaun R.
, US
Nov 15, 2017 11:36 pm EST

I was partially on board with your complaint, but after viewing the receipt you've posted, it doesn't itemized anything. It almost seems as if your missing or have lost part of the receipt, which is why I'm sure they're denying the claim. Is it possible for Home Depot to simply reprint the receipts?

ComplaintsBoard
P
7:14 pm EST

Home Depot associate

Made a complaint about front end supervisor, christy Calloway, throwing a basket on the floor at my husband and myself after being asked to give his military discount. Was reported to store manager, Elena horn. Nothing has been resolved and like all other complaints about this person it gets swept under the rug. Don't shop at Home Depot in Trussville al unless you want rude service and nothing being done about it. Christy needs to be fired along with Elena! Hope everyone starts shopping at Lowe's...it's just around the corner!

Read full review of Home Depot and 2 comments
Hide full review
2 comments
Add a comment
S
S
Shaun R.
, US
Nov 16, 2017 12:31 am EST

What was the discount on? I know military discounts are only available with certain products. If you're willing, I'd be interested to hear the details.

P
P
pobarjenkins
Minneapolis, US
Nov 15, 2017 9:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It sounds like you may know these individuals on a more personal level than as a customer only. Most likely all that could be done regarding the basket situation would be a verbal warning. If you have had more negative experiences as a customer only, then you may want to consider escalating your complaint and contacting their corporate customer service.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Home Depot contacts

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Home Depot?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Home Depot Customer Service. Initial Home Depot complaints should be directed to their team directly. You can find contact details for Home Depot above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.