Home Depot

In August I submitted receipt info online for the program, received rebates as expected. In September I submitted 32 valid receipts for over $16, 000 in merchandise using the same online method. After 3 weeks I went to the site to track the rebates. Received an invalid message on each one? I attempted to contact this department through the number provided, but it is only automated. I was able to speak to someone only after calling your customer care number and they connected me. The conversation with the individual at this center informed me that they did not have enough information to process the second set of rebate requests although, I had entered exactly as before. He requested that I print detailed receipts and fax to the number he gave me. I did as requested, faxing a detailed cover page along with 59 pages of detailed receipts on October 5, 2017. Today, I attempted to track these rebates again online and they are still showing invalid. AGAIN, my only recourse for speaking in person to an individual from the rebate was to contact customer care so they could get a supervisor online. The supervisor, Raul, told me that the reason they have been denied is because they were submitted past the 30 day deadline. He was referring to the 2nd date of submission of October 25th! Once I was able to convince him of his error, he went back on script and said now it must be submitted to their review department and I should check back in 10-14 business days. IF, this should fall into the hands of anyone at Home Depot who gives a care about customer service, I would REALLY appreciate the help in getting this resolved soon. I have been told several times that this 11% Match is a third party contractor and Home Depot cannot expedite or control the process. I say bull to that! If Home Depot hired this contractor to service it's program then Home Depot needs to ensure it is being operated with respect to their customers. My contact number is [protected] and I will answer my phone personally if you should feel the need to help me resolve this issue. Right now, I am extremely frustrated that I am being cheated out of rebates worth over $1, 700 due to a 3rd party contractor of Home Depot.

My friend and I went to the Dearborn Home Depot, On Mercury Drive to buy two sheets of plywood, 4x8 sheets, instead of going to the Home Depot on 7 Mile in Detroit, which is much closer to my home. A lot of the wood was warped and we had to dig through the pile of wood to get two good sheets . I had the wood cut to the size of my project. When I got the wood home and to my project it was to big and thank God I had a saw to cut it to the right size. The guy who cut the wood was new and in training, the trainer left him in the middle of training him how to cut the wood and he cut it any kind of way, and that's why my wood didn't fit my project. If you all are going to train someone have trainers who are qualified to train others. Why not have certain people in each department on both shifts as trainers, and other employees do customer service, because everyone is not qualified to train others. I will go to Mennards from now on they have better products and better customer service.

On Friday 10/27/17 I ordered a bathroom cabinet at 7:10am eastern time. When I ordered it stated as long as I ordered within 7 hours and some odd minutes the delivery date will be 10/28/17 and it also stated that I would receive an email with the tracking number. I kept waiting and waiting for this email, I went online with my order number several times and all it would say that it was processing. Finally at 4:00pm I called Home Depot online and they said that the order was still being processed and that it probably wouldn't be delivered until Monday, well after arguing and stating that when I ordered it said it would be delivered Saturday 10/28/17, she said if that's what it said then it would be delivered tomorrow. At 6:20pm I finally received an email with the tracking number. When I clicked on the tracking number it said that the cabinet would not be delivered until Tuesday 10/31/17. I believe this is because Home Depot dragged there feet fulfilling the order until it was to late. Needless to say I called HD again and there automated system said it would be delivered tomorrow, so I talked to a service rep and they said no it would not be delivered until Monday 10/30/17. Here's the kicker the UPS facility were the package is, is in Luckey Oh, exactly 56 miles from me, 1 hour and 5 minute drive and it's gonna take till Monday or Tuesday to get here. I will never order an item from HD again, I guess there online service is just like there no help stores. You guys at HD need to step up your game and find a resolution to this, otherwise you will keep loosing customers at an alarming rate.

My name is Anthony Mari I am the owner of Costa Atlantic Properties LLC. I own multiple units in West Philadelphia and I have been a Lowes customer since Home Depot did away with the Home Depot Credit Card. I took my business to Lowes. Back in 2006 I was spending about $20, 000 a month at Home Depot. So when I seen this weak move by Home Depot in Clifton Heights, PA. I realized that you do not want my business. Enclosed please find a letter from an OUTSTANDING employee that you have named Billy Jo and she is the glue that would keep me as a customer at your store. The decision to handle my account like this and not comply with policy for matching a competitors pricing on a sale that Lowes is running. I never had this problem before with Home Depot. I am extremely amazed that how you pick and choose at your convenience what policy to enforce. I pushed this to social media with a tweet and placed it on my wall on facebook.

Hello Anthony,

I am very sorry to say, after careful consideration management has decided not to meet the Lowes pricing on the cabinets. We match apples to apples not percentages. We do not carry the same cabinets so it is hard for us to match their price. Our price comes to $1412. We are willing to waive the curbside delivery fee but that would be the extent of discount. The order is too small for us to even put into our pro reward volume pricing program.

I totally understand if you choose to go with Lowes.

Thank you for giving us a shot...it was a pleasure working with you,

Billie Jo

Kitchen Designer
The Home Depot
5342 West Baltimore Pike
Clifton Heights, PA 19018
610.394.5406

10/26/17: Today I answered a call from Home Depot and had an upsetting conversation with someone who has been calling my phone everyday for a month. I had a Home Depot contractor come out in August to give me an estimate on cabinet refacing and they cannot take no for an answer. They followed up with me once about a week after the estimate appointment and I told them that I was not interested because it was too costly. However, for the past month I am getting a call everyday which I do not answer. [protected], [protected], [protected], [protected]) Today I picked up and told the person that I have already said I am not interested and that these calls are harassing. I was told that that is my fault for not picking up my phone. This is what consumers have to tolerate? Companies are entitled to hound and harass until we give in? I am done with Home Depot!

Called the Upper Darby Home Depot. Got the paint department. Asked if they carried the john Deere yellow paint that I see online and if so, how many cans did they have?
The paint department employee says verbatim..."I would have no way of knowing that. Best I can tell you - come in and look for yourself"
[censor] this place, this is the last time I shop here. Lazy, unhelpful employees sitting in the paint department unwilling to get up and look in their own department for a paint product I intended to buy in bulk.
Second time this has happened in the same location.

I have been trying for months to get a dishwasher that I purchase from HD back in February 2017 fixed. I have had a repair company come out twice. The second company didn't leave any contact information and that was September 22nd. I haven't heard from them; they said that it needed a new motor which is what was replaced the first time it was repaired. On 10/17 I called and spoke to Yvette who setup the repair and she referred me to her Manager, Ruby. Ruby said she would find out and then give me a call back….never heard from her again either. I have called and called; I keep getting the run around. I spent $535.92 on this dishwasher and it has never worked. I was told by Misty through HD chat that she contacted Whirlpool on October 20th and they would give me a call. I never received a call. I don't know what else I have to do to get someone to take care of this for me. This is very unfair.

Hello,
To make it easy. I'm going to list my concerns

1. Although both the flooring associates were very nice young people, neither were what you'd consider flooring experts. Please don't advertise them as such. They can help you place the order, but have little knowledge beyond that.

2. The first associate seemed to understand what we wanted, but when we called in to plan the install, we were told was going to be about 2x what he quoted. Come to find out he clicked on the wrong wood, molding, and some other details were missing.

3. We went back into your store again and asked to work with a different associate. She had more experience at clicking on the boxes, but no real flooring experience . But we were able to place an order.

4. This was an store in stock item, but you were out. The estimated arrival date was 9/28. That came and went so we started calling the store. After getting the run around, I contacted the store manager "Jeff" on 10/12. He said that the young woman that placed our order was suppose to check everyday for shipments, and put our name on it, and she had not been it. So what had been happening is orders were coming in, and people were picking it up off the shelf. He assured me he was going to watch this everyday, and call me with updated. I explained that there was urgency because I was heading into surgery, and had hoped to come and pick this up before then. He even said that he'd have it delivered to me if it happened after my surgery without any problem for free. He really "seemed" to understand, but never called me back.

5. I called again today 10/24, and was told in was all in and at the service desk.
Our install date that we coordinated through you is planned for 11/03.

6. My complaint is I'm not a contractor, I needed surgery, so I wanted to use Home Depot to make this all happen with little stress, but I was treated like I should expect delays as part doing business, and it's common (which was what I was told by one of the clerks there).
As a homeowner, I was getting really nervous about getting in the wood (which was why buying in stock was important) before the folks that you contracted came from over 2hrs away to install it. It needed to be here 3 days prior. Why even give an estimated date if
you don't have any process in place to start notifying the client of a new date?

All these issues without even having the floor in my place yet. I hope the install goes smoothly.

My expectations.
You can use email as helpful criticism, but I hope it's not going to just be read
and filed (trashed), and that some good faith effort will be extended to me for my problems.

Sincerely,
Mark

I placed an order for three windows and a sliding patio door for a client. When the associate asked what color, I pointed to a sample sitting beside his desk. The associate said that sample is "SANDSTONE" and created the order with all the custom measurements.

When the order arrived, it was not the color I requested. It is quite apparent that the employee doesn't know his product.

When I asked that it be corrected, I was told "Sorry, we won't reorder the units because we have a signed acceptance of the special order. And, that I shouldn't have signed it if the color was wrong."

Excuse, me but I pointed to the window color. Nowhere did it say "SANDSTONE" on the display.

Management will not reorder because of their mistake.

Now I've lost hours. Stuck with nearly $2000 of worthless windows/door.

We ordered pedistals to go with a GE washer and dryer purchased at the same time on 9/4. The original delivery date was 10/2 but we were informed that due to backorder, the date was changed to 10/17. On 10/13, they attempted to deliver the washer & dryer but it they could not be installed w/o the pedistals, which had not arrived. We contacted customer care who looked up the order and ensured they would be delivered by 10/17. The washer & dryer were delivered on 10/ 17 but we were informed after the took the units into the house and removed our old units, that the pedistals were not on the truck. We contacted customer service who told us they would be delivered on 10/24. Last week we received another message about a backorder delay until 11/1. After almost 2 months, we don't' have th items purchased and have been unable to wash clothes and bases on the continued delays, we don't know when we will be able to.

If we had been given accurate information from customer service, we would have rejected the new unit delivery and removal if old units and at least been able to wash until the pedistals become available.

This experience has convinced us to consider not making future appliance purchases from Home Depot and the compensation offered is nor sufficient for the inconvenience and unprofessionalism.

Purchased a whole house window and slider replacement in August. During install, two windows were found to have damage from the manufacturer. I was told by the installers that a ticket would be started and I would be contacted when my windows were ready. I received a call from an inspector who apparently was notified that my job was completed. That was September, so I called customer service and spoke with Sherry who was unaware of the problem. She was the first who promised to get back to me and never did. I've spoken with various other customer service reps, I'm keeping a log, all promising to call back, never doing it. I've called nine times now, the last was to the corporate office who promised a call back within 24hrs. That was a week ago. Home Depot was paid in full in August and it wasn't cheap. Why can't I receive the courtesy of an answer as to when I can expect completion? Customer case [protected].

I paid over $22k to have Home Depot (Milpitas) to have hardwood installed in my townhouse in Sept 2017. It is now almost November and my floors are incomplete and there are damages on my walls and floors! They delivered the wrong materials and subcontract the installers that bring unauthorized workers to my home. I constantly have to contact Home Depot and installers about my issues. Its like they never communicate with each other and make thr customer do all the follow up.Never ever will I hire Home Depot again!

I have been a loyal Home Depot costumer for years. I recently bought a house and have spent thousands at Home Depot in the last few months (i have receipts as proof). I have always had either a great or okay experience, but today was disgusting. I never write reviews, but felt today is a must. I was waiting online at the paint department for about 15 minutes before it was my turn to place an order. The staff there (Jessica) saw I was after the lady she was servicing and there was a man behind me. All the sudden a lady cuts the line and Jessica right away tries to take her order, without addressing that she cut the line and must have air her turn. I spoke up and said "excuse me I was next this lady jumped the line". Jessica said to the lady " oh you have to wait online". The lady then said something in Spanish to Jessica and Jessica replied in Spanish. Jessica later took my order and I apologized to her but explained that I have been waiting and I have to go as I have my kids with me. She said no problem. she took the other people's orders and prepared them before mine. I continued to wait for my paint and only got one order. I inquired why my quart of black paint was taking long and she said she's working on it. I asked why she
took the lady and guy that were after me first. She couldn't answer me. She was dismissive and rude. I also believe it was discrimination because I was clearly not Hispanic. So I had to wait.

I found out day after purchase, by phone call, the rekeying is free only available at time of purchase. "Bring it on in and return it and then buy new ones and we'll rekey, only take about twenty minutes ". It's not like home depot is local, this store (that had the items I want) is 50+ miles one way. Staff said won't rekey if I bring it in. It is only at time of purchase. Check out did not notify me. No one in department asked me if I needed assistance. I haven't even opened pkgs.
Crap, now this thing wants me to create an account or sign in.

Purchased some floors from the dorman center SC location, said they weren't in stock at the store but were in stock at the warehouse. Promised a 7/10 day delivery. Two days after my order I recieve an email stating that the floors are on a backorder for 2 months. I go back into the store and request a refund for the amount of 4k. (I paid cash) they said that they didn't have enough cash in till, so they will pay me via check within 7-10 business days. Well, it's been 27 days and I still haven't received my refund in the mail, neither is the management helping me resolve this issue. I've purchased over 20k of material in the last 3 weeks with Home Depot, and I'm more than upset over this case. They will no longer be getting my/my family business from here on. Where is the customer loyalty when you can't reimburse the small amount. You're a billion dollar industry.

I had ordered a mirror online from Home Depot. After 30 days of no delivery I called to follow up. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. ) I reordered the mirror against my better judgment and when it was delivered it was completely shattered. Needless to say I will not be making any purchases from them in the future.

We bought counter top and trying to get them installed has been nothing but a hassle to say the least. We rarely get return phone calls from home depot to get this fixed. The granite people came took out the old countertops ask us to move and disconnect stove, dishwasher, sink, and refrigerator. We did that the next day they came out and remove the old counter tops few days later they came and did the measurements. Now everything is a part we have to stove no sink etc. Now they come back and say we cant install the new counter tops for 2 more weeks. Of course everyone has excuses and nothing they can do about it. You would think if this is a scheduling things they would not have us remove the old appliances until they are ready to install things.

Hi, I was shopping in your south portland Maine store this morning around 8:30 am. I am in the process of redoing my bathroom so came in to order all of my supplies. I was looking at bathroom vanities for about 15 minutes, with many employees walking by me, not one asking if they could help me. I had a lot of questions since I was buying all new fixtures. I finally had to walk around the store to find help and there were 3 people sitting at desks in the kitchen area. When I walked over, I had to say "excuse me" to interrupt their conversation and just a got a look, I had to ask for help with the vanities. They all looked at each other like.."who is stuck helping her"..Finally the woman put her yogurt down and started coming over, I thanked her and said I needed a 42inch bathroom vanity. She stopped in her tracks and said.."We don't have any..you have to go on line" Really? I had been on line for a week which is why I chose your store. My hope was she could educate me on the features and benefits and show me what you had and SHE could order it for me. I needed everything including a new tub. I was so disgusted I told her I was going to lowes. She then said .."no, I can help you." But I was too mad. It's upsetting when you go into a store ready to spend thousands of dollars and get treated like you're a bother. I did, in fact, go to lowes and was helped right away.

I just left the Staten Island Home Depot store (2501 forest avenue). And would like to put a complaint in about a cashier named ebony, she rang up my order then as I was talking to my dad about his purchase she was literally rushing us saying “you don’t want it” because I’m ready to clock out”. I felt that was very rude to say to a customer! then as my dad was taking his change out of his pocket before he could count it she counted it for him and took it out of his hand because she was in a hurry! I was not satisfied with her customer service and would like for her to be talked too about her customer service! I’ve never had such rude service ever in a store before.

I'm remodeling a master bathroom in my home, been a costumer and having a credit card from Home have most of my purchases done there.

I did most of the purchases for this project on Sunday October 15, 2017

From the list of items I needed I had to purchase items in two different stores and I can understand that some stores carry different items however in my list I needed 3 units of MS International White Double Beveled 4 in. x 36 in. Engineered Marble Threshold Floor .

Yesterday I visited a third store, in three days visiting 3 different I could only get 2 of this item.

When I look at the store inventory I see more quantity and when I ask a team member they tell me the inventory is always wrong and that this item sells immediately and lots of them.

Receiving the same excuse in the three stores looks that Home Depot doesn't care too much about costumer needs.

I was a senior merchandise manager for a few years at a wholesale club and I know that if you have a product that sells a lot like this one I been told as at sells any store manager, a merchandise manager or been the home Depot responsible to maintain levels of stock will make sure the product is available always available when the costumer needs.

Also making sure the costumers have to make tours at different stores to find a product "because the inventory is always wrong" are very innocent excuses and a lack of respect for costumers like myself.