Home Depot

After being directed by Customer Care to email a copy of the receipt by replying to the email sent to me, I emailed 2 more times and then had to contact the Resolution Expediter Customer Care Proprietary Brands to get acknowledged. My emails and copy of receipt were again forwarded to the appropriate department (Customer Service Manager). We (my fiance and I) were requesting replacement drawer slides for Model # H347TR Lock #A12 of Husky 34IN 6 drawer and 7 drawer Black Chest/Cabinet.

We originally requested 4 drawer slides but when our email was forwarded, the Customer Care agent mistakenly requested 3 drawer slides (but our attached email stated 4).
When we received only 3 slides (which were metal in place of the plastic ones originally in the tool cabinet), we called to make the correction and ask for the 4th, my fiance explained that if we replace only 3 of 4 drawer slides, they we not be even because one will be plastic. He has mounted this tool chest and cabinet in an enclosed trailer that he uses for all of his mechanic tools. (We have several powered sports "toys" that we travel with and he does his own work on them) He was then told that because he had it mounted in a trailer he had voided the warranty and would not be receiving any more drawer slides. He also wanted to check on the cost to replace all the slides to be sure they were all metal. Now we are stuck.

As a Company that claims that they stand behind our military...Home Depot should be ashamed for stopping the 10 percent discount for our Veterans during the Black Friday sales! Lowe's was more than happy to take my $5, 000.00 that I spent on home improvements...and they applied my Veterans discount with a smile ..along with rebates! When we asked for an escalation, the assistant store manager refused to help..stating that the system wouldn't allow it. When we ask to speak to the store manger, he was not available. Lowe's also has parking spots for wounded warriors! Bad policies, and bad management leads to loss of customers!

My husband and I came in to Home Depot on 11/2/17 and placed a special order for a sliding glass door with Eric at the Napa Ca store. We arraigned with Eric to have the door delivered today, 11/25/17. This morning I tried to "track" our truck but the website said there was some technical difficulties, so I called the store and spoke with Karen. She told me we were not scheduled for delivery, I explained that that must be a mistake, we had spent a lot of time with Eric placing a special order and selecting a delivery date. She told me not to worry, the delivery truck hadn't arrived to Home Depot yet so there would be no problem getting our door onto the truck and out to us today. While I was in the phone she said it was all taken care of and would be delivered. I asked her for a time frame, she said she couldn't give me one, but when the truck arrived to load up the doors someone would call me. We had family come in from out of town to help us demo the old door and install the new one. At 1423 I received a call that our door would NOT be delivered today. I was told that "they didn't get it on the truck in time." Now I'm sitting here with a huge hole in my kitchen, it's freezing cold and suppose to rain. I've had family come from out of town to help me, only to have to have them come back another day to install the door. This negligence on your part has wasted everyone's day. I am beyond upset. I came to your company and spent $1, 000 of my hard earned money only to be treated poorly. Now supposedly the door will be delivered on Thursday between 6a and 8p, this time frame too is terrible customer service. I feel you should give me a huge discount for this terrrible treatment. I could have spent my money with any store and I chose you. If something isn't done to make this right I won't choose you again. I'm sure my PG&E bill will now be through the roof and I pray it doesn't rain. If you'd like to speak with me my number is [protected]

My husband is a veteran. We have always gone to the Home Depot for our home needs and displayed my husband's veterans card for 10% off. Yesterday we went to home depot (black friday) and purchased $443 of things. We showed my husband's veterans ID but the computer wouldnt allow a 10% discount. We thought it was because we had purchased so many discounted items.
I called customer service and they said they only give everyday discount to retired military and disabled veterans and all other veterans get the discount in holidays. I was livid. Home Depot is HORRIBLE. Men and woman sacrifice their lives for our freedom and home depot should honor ALL veterans. I was so upset a I couldn't get to the main reason for my call. We will no longer shop at the Home Depot. Veterans should be honored everyday no matter how long you serve. DISGUSTING COMPANY!

I was in your Port Charlotte store today for some while. It was shortly after 2:00 pm, when I went in through the garden dept as I always do. Both checkouts were open; the one closest to me was manned by a blonde woman, wearing glasses, and probably in her forties. She was "doing something" (not checking anyone out), looked up and said "What's your problem?" I said I had none, but did want to ask a question regarding a good sized shrub - one of eight or so - I had purchased several weeks before. She acted as if she were doing me a major favor to answer the question. I went ahead and picked out four more expensive shrubs - and I finally put them back and left, as I wasn't about to get involved with her more. As it turns out she wasn't there, but by then it was too late. There's a Lowes less than five minutes farther from my home than your store, but have just gravitated to your store as it was closer. No so sure though now! I should also add this is the FIRST time I have had one of your employees act this way in the eight years we have lived in FL.

Home Depot, Store #224, Boynton Beach, FL

Today, 11/25/17, I went to HD specifically to buy a Maytag Washer ($549), Maytag overhead microwave ($269) and Rheem 50 gal Hot Water Heater ($419). I had already picked my items and met with a man named Ren at the Hot Water Heater isle. I wanted to speak about having all items delivered at once so I didn't have to pay $15 per delivery.

He, my Mom and I walked over to James in Appliances. I asked that my items also be installed, basic installation for Free since the hook ups are already there (these are replacement appliances) and since I've bought all of my appliances when I bought my home in 2009 from HD, same Store (Maytag Refrig, stove and microwave, dishwasher and washer/dryer and GE hot water heater). (in addition to all of my ceiling fans (4), light fixtures, tubs (2), toilets (2) vanities (2), outdoor lighting, closet louver doors).

Sorry for this lengthy email/complaint. Ren stated that it would cost us $1, 000 for the hot water heater installation; in addition to the price of the heater. I wasn't understanding what he was saying. At first I thought he meant approximately $1, 000 in total. I had to ask him 4 times to explain what he was saying. I had to guess and kept asking him. I thought he meant $419 for the heater and $500+ for the installation. He then confirmed he was saying $419, plus $1, 000. At that point I let him know that was unethical and misleading since I'm a Commercial Senior Property Manager and know prices for plumbers, electricians, etc. My Mom and I left the store without purchasing any of the appliances. I also spoke with a Manger, Ms. Solene, who was very nice. However, I felt it necessary to submit this Complaint as well.

Hello, I went to return a drawer at the Home Depot near Montgomery Mall in Bethesda. The customer service lady was very impolite. She did not greet at all and hardly made any eye contact through the entire visit. She had a hard time in processing the order and did not have any normal interaction. At the end, she did not bother to say anything and just handed over the receipt. Looks like she does not have any basic etiquette and has absolutely no customer service skills. Hope Home Depot can give better customer service training to their employees.

Date of incident - 11/24/17
Cashier Name - Kimberly
User Id for Receipt - C568 [protected]
Password - [protected]

I went to order a 3300.00 (sale price)unit, and was told it wasn't available. I asked if they would sell the floor model which has been on the floor running for 1 1/2 years and with two scratches/dents at the bottom...yes they would, but at the new model price of 3300.00 and I would have to pick it up! What's up with this ? Donald E. Hale.p.s. I'm in the process of a TOTAL kitchen remodel, is this what I can expect from you ?

You;
[protected]@homedepot.com

We purchased an LG stackable washer dryer at the Home Depot in Painted Post on Saturday November 4, 2017, to be delivered on Wednesday November 8, 2017. The washer powered up but would not run from that day. LG sent a repairman who said it needed an new display panel, as I had never used the machine I wanted a new one which has not arrived. I have spoken to several people in the Painted Post store. Tuesday November 13, 2017, I spoke with Brian, (a store manager he assured me) and he told me he spoke with LG and a new machine would arrive today, Friday, November 17, 2017. It appears that was not true. This morning I spoke with Heather in appliances who assures me the new washer will be delivered on Wednesday November 22, 2017. And she will refund $100 of the purchase price for our trouble.

I am 70 years old, my husband 73, this situation is so frustrating, we are angry, tired of going to the laundromat and just confused that a simple transaction could go so wrong.

It does not matter whose fault this is, Home Depot or LG, please just be aware that we feel strongly this is not good customer service and we are very discouraged.

PS. On Wednesday November 22, 2017, received a call from Home Depot, not only was the new washer not going to be delivered. but it appears that it was delivered somewhere else and they were attempting to find it, someone will get back to me. The comedy of errors continue.

I came in to order at the appliance electric stainless steel and a matching
GE overhead stainless steel microwave and power cord.
The girl came to a total, I showed her MY Military Service Connected ID,
and asked for My veteran discount, she called a guy over I believe his name
was Mark and he said sorry, they dont honor the Veteran discount on
appliances, i told him just this week i spent over $1500.00 buying countertops and Hampton Bay Honey oak Cabinets, stainless steel sink, faucets, lighting and got My veteran discount now I dont, I am service connected disabled
which I showed to them, they said sorry. i got angry and asked why, they said it
is not a mandatory thing they have to do or a CA law.
I said ok, took the breakdown of the items of which it would cost me without taxes or if I would have gotten a discount )veteran service connected)
I went to Lows gave them the sheet asked if they could price match for same brand features and asked if they gave the Veteran service connected disabilty discount-they said yes, they beat Home Depot by $40.00 on the stove and $14.00 on the microwave and also gave Me about $68.00 on taxes and total package, saved me money and treated Me with the diginity and
respect Us Veterans deserve for fighting for Our Country!

Today is our saddest Thanksgiving because we just installed our new air conditioner/Heater yesterday, and suddenly, we became the biggest joke among our friends, because we spent $12000 on our air conditioner in our 2000 square feet house.

Yes, my husband only trusts Home Depot, and yes, I do believe Home Depot sells everything item by item and over charge us, but what can we do, we had already paid it and nothing can be changed. What Home Depot should consider is, when the salesman tried to sell the package to customer, does he really consider the best benefit of the customer? is it necessary /economic to customer or Home Depot just want to have a quick sale? Will the customer be happy about the outcome (spent $4000 more)and return to Home Depot to buy more service? or we just become another Home Depot walking negative commercial to our friends?

Do you still trust Home Depot? I asked my husband, he remains silent for 5 seconds and he told me, he was not sure. Home Depot lost another loyal/valuable customer like my husband.

We decided to let Home Depot (HD) Lead#937749, do the job to change & install our front double-sided doors & initiated contact Jul 11, 2017 with emphasis that we wanted it completed by mid September. After some back & forth with types of locks and colour, we finalized our contract with the regional sales manager, Claudia, of Peak Installations, HD's service provider on July 27, with an expected completion date on the contract for Sep 16-30. I followed up with Peak Sep 11 on installation but was told by Rovi, the then project coordinator that there was delay. I called Rovi several times & sent email messages but there was never any replies. I finally go a hold of Rovi and told her that if installation couldn't be done by end of Sept., then I wanted it done on Oct 16, after I return from a trip. I returned early but was told that Rovi was no longer at Peak. I kept following up with Peak & was told that a Jennifer will be looking after me. Jennifer then called & said installation would be 3rd week of Oct., which came & went and into the 4th week at which time Jennifer called to say installation will be Nov 2, 2017. Now into the 4th month from initial ordering with HD, you would expect a good & complete job! BUT, look at the pictures attached hereto! No brickmolds for my front doors. I had complaint to HD's customer care (ticket #[protected]) thinking they could expedite things to finish my doors. USELESS! Jennifer sent an email Nov 17 advising the brickmolds would be installed December 5. Now, I sent complaints, Nov 17 & 20 to Peak's customer care too. They are turning a deaf ear too because I asked for someone who has responsibility to contact me, but I guess there is no responsible person at Peak.
My conclusion is HD & Peak are not companies that I would want to have do any work for my home! Unreliable and bad service!

I️ am very upset. The promises made by Home Depot mean nothing.I️ was at my sons to care for him after 3 emergency surgeries, the fridge went out
I️ ordered a new one plus a washer dryer and was promised a delivery date
When the day came ( after a week) the delivery team was totally irrational would not listen and refused to deliver to the condo
Despite the fact there is a huge delivery space designated for loading unloading
This is a large complex of condos ( not a tiny one) with more than 400 units
Are u kidding me, they can't stop in the delivery area because it could take longer than 20 min, they can't park in a space because they are prohibited to pay a coin in it, the entrance has to be 30 ft from the truck
What kind of crazy ppl and rules do these ppl go by?
I️ cancelled my order happily ( after trying to work it out with the store manager)
And went to Lowes where they were more than to meet my needs and turned them selves inside out to get me the appliances in a very timely manner due to our family emergency
Thank u Lowe's! I️ will never ever order from Home Depot again NEVER

November 17th I placed a order by phone, This is in Oak Ridge Tenn and talked to Marilyn, buy the way is she the only one that works there? I gave her all info that was needed, she put it in computer( I think) and ask my name and that was it cause she proceeded to talk about her DOGS! And of all things my name was her fav dog name, so I was nice and found out bunches about dogs.I saw a order on my email about a installer will call, 3 days later no call, I proceeded to call help the help num to see what happened, They referred me back to Marilyn in Oak Ridge, I stated I did not want to talk to her because I was unhappy but was told there was nothing they could do I had to call the sales lady! I told them no and that was it, I will never order products to be installed again, poor sales people who do not care, no customer support, and last but not least Marilyn. Does she own home Depot? Why is she still working there? No sales from her? Guess she just comes in for her recreation and gets paid for it.She is not making Home Depot money she is working for herself.

Bought this product on a gift card 8 months ago. 3 lights stopped working . Tried to return the item but did not have proof of purchase. Was declined. Now I have a box of inoperable lights. The customer service employee would not accept a return since I had no proof. The product Itself was either defective or cheaply made and it's a Home Depot product . All I want is a return to purchase different lighting

I went online to place an order that was to be shipped to and picked up at particular store. I made sure that I put in my ZIP code and selected the proper store to make sure it was correct. One item was to be shipped and two were pickup. When the order was placed I found out later that one item was shipped to me as requested, one item was to be picked up at the correct store and the most important item was to be picked up at a different store . For some reason your software insists on defaulting to a store that I do not use.
When I contacted Hone depot I was told that neither store could make any changes and company internet personel couldn't make any changes until after the order was shipped. An associate reached out to the stores on my behalf to see if something could be done. I am hoping that this can be resolved without having to cancel my order or sending someone to the other store to pick up the item. Your people are great. Your web site needs work . It is so mechanized that you cant get to a real person without going thru hell.

Purchased over $ 13, 000 worth of appliances and counter tops w/attached sink and faucet on Sept. 7th. Appliances and cabinets were delivered in a timely manner but the counter tops and sink have yet to be delivered and installed. It has been over a month since the service dept. has measured for the counter tops and according to my salesman, the quartz material has still not been delivered to the fabricator to be cut for delivery and installation. What was supposed to take 2 weeks has now been over 4 weeks and my salesman still cant tell me when I can expect this order to be completed. I now have to have a temporary sink installed so I can serve Thanksgiving dinner to a dozen relatives in the 3 days I have till Thanksgiving Day. Not happy with Home Depot.

She's very rude by being on her cell phone the whole time while checking out and that is so disrespectful. Now I notice this has been going on for awhile and nothing hasn't been done. I am a valuable customer but this young lady has no respect for the company. I've watched her put tax id numbers in for certain customers now I see she's no longer at the pro desk but she still on her phone. I hope something is done about this lady soon.

Very bad customer experience with miss kavita bisram, not smiling like she in a very bad mood this job doesn't fit her at all. I ask for her help on getting advise on the curtains rod she told me to go look in the ile someone else will can answer me. Not helpful at all. What's the use having her here at home depot. This is not her field as all.
She busy talking to her next nextdoor and not paying attention to what i need. Some actions must be taken for her attitude cause this company will loose business.

Ordered flooring in store on 11/6/17. Told it would come in 5 days. On the 10th day I called and was told it would be another 5 days. Went to the store the following day to make sure it was ordered and was told it had not been and it would have to be redone. I'm furious at this point. Floors have been paid for and they don't seem too concerned about correcting their mistake in any hurry.