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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot reviews & complaints 2412

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7:32 pm EST
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Home Depot the store

Just submitting this cause a particular Store #4004 has major issues lately. Just happens to be the closest store to us and have been going there since 2001. Past few months the store is cluttered as in you can barely get the carts down any isles except 2 or 3 of them. Very difficult when buying a lot of stuff for business here. The last two times I have also needed plywood cut and the machine is broken not sure if it broke twice or just been down for two months. Today put me over the edge since I had to wait 20 minutes just to get the lumber guy there to say the machine is broke. Last item that is probably more a customer issue is they allow dogs in the store earlier this summer I was loading some doors and someone let there dog just piss on the floor and walk away this is horrible for other customers and as a dog lover why bring your dog with you into a home depot? This is a place for business not a dog park!

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4:06 pm EST

Home Depot trouble getting a washer/ dryer delivered

We bought a washer/dryer and gave them our address. A delivery day was set. The delivery company called the day before to confirm and they had the wrong address, I corrected it. I also called Home Depot to correct the address, I was put on hold and spoke to 3 different people. Today the delivery driver called 1 hr before the end of the 4 hr time frame. He had the wrong address. I corrected it . Then, the delivery company base employee called and I gave her my address. She said that the washer/ dryer wouldn't be delivered today. I called Home Depot and asked to talk to a manager (Aberdeen, Md) store. Was told that she is in a meeting. Now I have to take another day off of work for this So angry!

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afcgunner
, US
Dec 05, 2017 11:40 am EST

Sounds similar to the issue I am having with them and their delivery company

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Shaun R.
, US
Dec 04, 2017 4:26 pm EST

Where did they get the 'wrong address'? Was this a previous address?

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1:13 pm EST
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Home Depot kraftmaid cabinets

Order #H0478-49951. I have had major issues with this order. Cabinets were delivered damaged and the delivery service was deplorable. Local salesperson and Kraftmaid rep from Phoenix came to the house to inspect product. Both agreed I had a legitimate complaint. Rep took inventory for replacement order. When reorder was ready there was no rail container so delayed yet another week. Delivery was finally made but the quality still wasn't there. Not cabinets had been reordered and shelving and doors had not been relaced. I asked for compensation for sub quality cabinets Kraftmaid compensated the shipping amount and the local store matched the amount. This isn't agreeable to me since I still have damaged goods and my time frame for completing the kitchen job is now 2 months out. I no longer want the cabidets and request a full refund. This product use to be of higher quality. I am looking forward to hearing from you regarding this matter. I hope I don't need to involve the BBB. Thank you.

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12:33 pm EST
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Home Depot interior door

back in August of this year I started teaching piano lessons out of my home and was in desperate need of a door to block off the room that I was working in to keep my dogs out and to block out the noise. After shopping around I was very impressed with what I found at my local Home Depot in Erie pa. I decided to order the door on July 30 2017 and paid for the door the next day. The original paper states that the quote on the price they gave me was valid until 8/ 25 / 2017 because that is when the installation would begin and the end date they put on the paperwork was 9/24/2017. The original ref number on my order was W04 and the SKU number was [protected] and the price I paid was 631.28. We got a call two days later to tell me that the contractor who was suppose to come measure to install the door was on vacation so it would not be until the middle of September until he was to be back. We were failed to be told that when we ordered the door but just let it go. The contractor finally came and measured the door and I was told once it came in that we would be called for an installation. Two weeks had gone by and I called the store to see what the status of the door was ( now it being the beginning of oct) I was told my order had been cancelled because the door measurements that were recorded by the Home Depot associate were incorrect and they had to make me a new door. By this time I had already lost three piano clients due to the distractions to my students due to not having my door. Finally the first of November the contractors came to install my door. On top of them breaking the molding on my door way when they were removing it, they ended up not being able to install the door because whoever put the new order in at Home Depot put the wrong side that the door was to swing outward. So they left and said that a third order was to be put in for them to make me a door for the third time. I got a call last week and my new door is in but was told that they are booked for the rest of the year and they can't come to install it until January 3rd. So right now I have no door, I lost income from clients who have left and have a broken molding. I am supposed to be hosting a Christmas party and am embarrassed to have broken molding because I take pride in my house. My husband tried to get the store to move up the installation or to have someone at least come and fix my molding but they said they are booked and there is nothing they can do. I am extremely upset because I don't know why this is all happening, and I am more upset that this has interfered with my business and I have lost income. I feel that I deserve a discount or even a full refund as well as someone coming to install my door and fix the molding they they broke! The only reason I am not cancelling my order at this point is because the door is made and I desperately need it! I would like a response to tell me how this someone is going to make this situation better.

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7:16 pm EST
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Home Depot veteran discount

On 12/02/17 at 2:00 pm I was in the Yuma Home Depot store and asked about a veteran discount. The lady said that I needed one of these cards that she showed me that was on a card that showed different example of military cards. I told her that I didn't have one of those cards. Then she told me that the law states that all veterans has to have one of these cards. I told her that law does not require that. And I do not have one of those cards. Then she said that I was not a veteran.
I served 2 years active Army, 2 years active reserve, 2 years inactive reserve, and time with Iowa National reserve. I served 6 years and some for this country and to be insulted like this is beyond rude. I doubt if I will go back to Home Depot again.
So much for home depot honoring veterans

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Shaun R.
, US
Dec 02, 2017 7:43 pm EST

It's nice they offer, but it always seems improper to become offended by not getting further discounts. That shouldn't be the reason anyone serves in the military.

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4:43 pm EST
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Home Depot carpet installation

Our carpet was to be installed Wednesday, November 29th.
The installers came with the carpet for two bedrooms. I had cleared the rooms of all the furniture except the beds to be ready for the installation.
When the carpet was unrolled the installers called us out to inspect the carpet. They had called us to show us the rips and tears in the new carpet. This carpet was damaged very badly by the fork truck as it was moved at some point.
The installer rolled it back up and put it in the truck because of the damage.
They then unrolled the second roll for the other bedroom. It was fine and they went ahead and installed it, doing a very nice job.
I was told I would hear something from Home Depot the next day. It is now Saturday, December 2nd and still no word.
We went to the store to see what is going on. We were told it would be at least until December 7th before the job would be done, maybe.
Our home is almost unusable because of the furniture sitting all over waiting to be put back.
I am wondering if there isn't some sort of reparation for all of the inconvenience we are having to deal with.
We have done business with your company for years and have never had an experience like this before.
This is very frustrating.
Bruce Harpster, 1640 San Silvestro Dr. Venice Fl. 34285
Email [protected]@aol.com

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Update by keithbob
Dec 02, 2017 4:49 pm EST

take care of my problem

Update by keithbob
Dec 02, 2017 4:45 pm EST

please take care of this

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1:51 pm EST

Home Depot the warranty service

I have been waiting for three months for them to come replace my Bay Window that started leaking. It was a life time warranty. They have canceled on me 5 times, and sometimes it was the day of. I called Them this Monday to make sure we were on schedule for today, that I was a little concerned since they have cancelled on me so many times. I was assured by Scott that we were good to go. Last night I got a phone call around 7:30 pm telling me they were cancelling again. I have called several people and have yet to get a call returned. I am seriously thinking about getting Jessie, or getting a lawyer for all the days of work I have missed waiting on them. Poor Poor Poor service. I will never buy from Home Depot again.

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1:03 pm EST

Home Depot refrigerator delivery

I purchased what I thought was going to be a brand new refrigerator from the Home Depot in Myrtle Beach, SC. When said refrigerator arrived at my house two week later what arrived was someone's used refrigerator that wasn't even a complete refrigerator, it was missing the drawers and the handles and was damaged. When I contacted the store that I purchased they attempted to apologize by saying that it would be another week before I could even have the refrigerator that I had purchased two weeks prior. They did tell me that they could send a loaner fridge out but then immediately said that they didn't have a truck to deliver the loaner to me. When I arrived at the store itself to show them the product that they had attempted to deliver low and behold there are two trucks that looked more than capable or delivering a loaner fridge. I am still waiting to hear back from the store for a delivery of what I'm hoping will actually be the new refrigerator that I originally purchased.

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7:14 pm EST
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Home Depot veterans discount

In the Gastonia NC store I requested my veterans discount this morning and was denied the discount and was treated very rudely. I provided my veterans ID which is on my NC drivers license. I was helped by Marcia. This has been honored numberous times in the past in the same Home Depot store. I was told by her that Lowes would except. I did purchase the items because it was a match for my previous purchases I'm very disappointed in the service I was provided by Home Depot.

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7:01 pm EST

Home Depot staffing

I went into the Home Depot in Auburn, MA on 11/28/17 to purchase window shades for my home. I waited about 10 minutes before some worker came by and told me she was sending someone right over. I waited another 15 minutes and still no one came. In the meantime there was another customer looking in the same area I was in. I went to the customer service desk and there were SEVEN employees laughing and talking and having a grand ole time before someone noticed me standing there. One employee said oh I will help you and she brought me to the shades and blinds area. When we got there a gentleman was helping the woman that came after us. After waiting another 20 minutes I went to the customer service desk and asked to speak to a manager. The manager Jeff arrived and I told him my problem which he didn't seem to care about except for the fact that they don't get any complaints there. Just walking through the store there were more workers talking with one another than helping customers. I must say there was a worker there who was deaf and he approached us with a note asking if he could help us. I respected him more than a lot of the employees working there.

My husband and I were planning on having all our floors done in hardwood. We went to the department to look at the options and once again no one seemed to be around. I will never enter another Home Depot I don't care how far I have to travel to a Lowe's where they treat you like a human being.

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4:41 pm EST

Home Depot appliance

I went in the Home Depot store in West Berlin New Jersey on Monday November 20, 2017 I bought a brand new gas stove they told me because of Thanksgiving was on Thursday they could not deliver till Tuesday the next Tuesday I got received a call on Monday November 27, 2017 night telling me they would deliver between 7:30 and 11 a.m. I waited all morning never received a call I finally called the phone number for the delivery company and they couldn't find me by my phone number so they looked up my address at that time the girl says oh that it stoves not available that manufacture never sent it that we won't be able to get it out to you too after December 8th and I've had not had a stove since Monday before Thanksgiving no stove I never received a call stating that they were not going to deliver it I was still waiting for them to deliver it they said oh they're sorry they they they must have forgot to call me this is unacceptable Berlin store and the girl I told him I want to cancel my order and I talked to the assistant manager who is sorry that this happened and offered me too when I come in next time though it by something they'll give me a little bit off I will never ever buy anything from Home Depot again this way of business you're doing is wrong you promise somebody a delivery you have your company call me and tell me they're delivering it the next day between 7:30 and 11 in the morning and they don't have the courtesy to call me to say oh we don't have the stove why would they call me in the first place and tell me they're delivering it I hate to say it but I went to Best Buy got a stove and they delivered it the next day the way you're delivering appliances is a terrible now I talk to different neighbors around me I live in a 55 and older community and they said they've had the same problem with Home Depot with deliveries they promised deliveries and they don't come I'll tell you what I am so upset with your company it's unbelievable my name is Dennis Williams I live at 1:49 elmtowne Boulevard Hammonton New Jersey 08 0 3 7 my phone number is [protected] I just wanted you to know what poor poor poor service that you gave me and I have still I cannot believe it I am still very upset even now over this that that didn't have the courtesy to call me and say mr. Williams the stoves not available why don't you come in and pick another stove out that we can get to you sooner no nothing I hope you do something about this because I am tired of being treated like this by different companies
Thank you
Dennis E Williams. Sr

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Shaun R.
, US
Nov 29, 2017 9:17 pm EST

Hi Dennis.

You're absolutely right they should have called you Tuesday when they didn't have the range. The truth is, it can happen to any company. The problem can exist when pulling the inventory and finding a problem or damage they didn't expect. Again, they should have been willing to still communicate.

Glad you got the problem resolved. Hopefully this helps.

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4:28 pm EST

Home Depot installation project #[protected]

I started working with this window replacement project with Home Depot in July of this year through my local HD store in Clarksville TN. It is now the end of November and I still do not have a date scheduled for installation, and I am not receiving returned phone calls or emails regarding this project. In addition, I have been paying on this project for several months, even though the project has not been started.

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4:02 pm EST
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Home Depot receiving damaged holiday greeting rug

Yes I just received my Christmas holiday rug and it is damaged and can barely read the printed shipping label. The rug looks like it was ran over and is damaged I have taken pictures so I can provide the pictures to prove it is damaged! Also I purchased the Black Friday special prelit 7.5 foot Christmas tree and it has was not delivered with the rug...I would greatly appreciate a response ASAP thank you so much! Order number w903148382 Zachary Zemanek 245 Wallace drive Berea Ohio email [protected]@yahoo.com

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1:04 pm EST
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Home Depot customer service pick up

I spent $200 on a christmas tree. Website said newnan store had item. Then I got a call saying they didn't have item. But got email saying item ready for pick up. I called store at 830am and was told they were giving me the display model. I asked if it would have a box. Was told they would put tree in a rubber maid tote. I told them I would pick tree up between 3 and 4. When I arrived the tree was not ready. It was still on floor. I had to wait for them to disassemble and pack tree. Well. They put 2 out of 3 pieces in a tote and I had to carry 3rd piece unprotected. I paid full price for this tree.

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9:27 am EST

Home Depot credit card - citi retail services

I experienced an issue with my Home Depot Credit Card which is serviced thru CITI Retail Services.

My complaint was forwarded to the Executive Response Unit within the Cardholder Services Division of Citi. A representative from that department named Elizabeth, out of the Gray, Tennessee call center of Citi, contacted me.

After a brief conversation, she became argumentative with me concerning certain issues that I addressed. The conversation ended with still no resolution and still yet, her being argumentative in regards to my complaint.

I would suggest and like to inform consumers that anyone that has a Home Depot account serviced by CITI is in a dead end streak with an attempt to get an issue resolved or addressed.

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5:33 pm EST

Home Depot unable to purchase/order honda generator eu 3000

I called to order or purchase this generator that was on sale.
3 are available at my local store in Goleta California.
The online system would not take my order because the item was on back order. I was told it was not available anywhere if it is on backorder, however this was not true. They have 3 at my local store in Goleta. The online person called them but the manager said he would not honor the sale price. I can only by it locally if I pay the regular price. This is extremely frustrating. It always seemed the prices at the local home depot were higher and this seems to confirm that. I have shopped Home depot for years buying supplies for our 2 rental homes and buying in volume when we built our house. I am extremely disappointed that the local store charges a premium for shopping local and that they will not release one for me to order when they have 3 available. Extremely poor customer care!

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pobarjenkins
Minneapolis, US
Nov 28, 2017 12:54 am EST
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The employee probably meant that if the item is on backorder, it is not available in any warehouse for shipping.

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1:13 pm EST

Home Depot customer service

To whom it may concern... we visited your store on Saturday evening around 9 pm... we had purchased $130 worth of items... as we were leaving I saw a Christmas planter that I preferred over the one I had purchased... so we went back into the store and headed to the return register... before we even got there a young lady was screaming in the front... very rude... so I approached the front customer service register and she proceeds with "yes"... no hello no how may I help you just a extremely rude "yes" so I said hello and there was no response except an ignorant mocking laugh under her breath... she then proceeded to do my return which she wouldn't let me explain exactly what I was returning and she returned the wrong amount of items... at this point my husband and I were both aggravated... so she says "I don't even have to do your return" I then asked for a manager... the manager was a middle aged lady and was extremely nice and helpful, however we will not be returning to your store... which is sad because we just purchased a house 3 months ago and have many projects we can't wait to start... I have never been treated so rudely and stated to the young lady she is in the wrong profession... customer service is not for her... it was at your Fruitville like location on Saturday night at around 9:30... I did not get the girls name but she was working customer service (scary) and had tattoos on her neck... I'm sure the manager will remember us... I never write emails like this but I feel as someone who works in customer service that your company needs to know and she should be reprimanded...
sincerely,
Stephanie M Uch

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:31 pm EST
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"stated to the young lady she is in the wrong profession... customer service is not for her..."
Even though this may be the truth, it is not a polite thing to say. She may usually be quite good at customer service and had been having a very off day. Since you spoke to a manager, it is likely the employee will be reprimanded in private.

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11:42 am EST
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Home Depot warranty not honored for husky tool box

After being directed by Customer Care to email a copy of the receipt by replying to the email sent to me, I emailed 2 more times and then had to contact the Resolution Expediter Customer Care Proprietary Brands to get acknowledged. My emails and copy of receipt were again forwarded to the appropriate department (Customer Service Manager). We (my fiance and I) were requesting replacement drawer slides for Model # H347TR Lock #A12 of Husky 34IN 6 drawer and 7 drawer Black Chest/Cabinet.

We originally requested 4 drawer slides but when our email was forwarded, the Customer Care agent mistakenly requested 3 drawer slides (but our attached email stated 4).
When we received only 3 slides (which were metal in place of the plastic ones originally in the tool cabinet), we called to make the correction and ask for the 4th, my fiance explained that if we replace only 3 of 4 drawer slides, they we not be even because one will be plastic. He has mounted this tool chest and cabinet in an enclosed trailer that he uses for all of his mechanic tools. (We have several powered sports "toys" that we travel with and he does his own work on them) He was then told that because he had it mounted in a trailer he had voided the warranty and would not be receiving any more drawer slides. He also wanted to check on the cost to replace all the slides to be sure they were all metal. Now we are stuck.

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pobarjenkins
Minneapolis, US
Nov 27, 2017 11:03 pm EST
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Often times when you make an alteration to a product (like the mounting your husband did), it voids any warranty on the product. Were they willing to give you pricing information on the slides at least?

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8:04 pm EST

Home Depot black friday military discount

As a Company that claims that they stand behind our military...Home Depot should be ashamed for stopping the 10 percent discount for our Veterans during the Black Friday sales! Lowe's was more than happy to take my $5, 000.00 that I spent on home improvements...and they applied my Veterans discount with a smile ..along with rebates! When we asked for an escalation, the assistant store manager refused to help..stating that the system wouldn't allow it. When we ask to speak to the store manger, he was not available. Lowe's also has parking spots for wounded warriors! Bad policies, and bad management leads to loss of customers!

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Shaun R.
, US
Nov 26, 2017 11:11 pm EST

It's bothersome for many to see complaints about not getting better pricing or better treatment because one is a veteran. It diminishes and tarnishes everything that being part of the military stands for.

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5:27 pm EST

Home Depot delivery service

My husband and I came in to Home Depot on 11/2/17 and placed a special order for a sliding glass door with Eric at the Napa Ca store. We arraigned with Eric to have the door delivered today, 11/25/17. This morning I tried to "track" our truck but the website said there was some technical difficulties, so I called the store and spoke with Karen. She told me we were not scheduled for delivery, I explained that that must be a mistake, we had spent a lot of time with Eric placing a special order and selecting a delivery date. She told me not to worry, the delivery truck hadn't arrived to Home Depot yet so there would be no problem getting our door onto the truck and out to us today. While I was in the phone she said it was all taken care of and would be delivered. I asked her for a time frame, she said she couldn't give me one, but when the truck arrived to load up the doors someone would call me. We had family come in from out of town to help us demo the old door and install the new one. At 1423 I received a call that our door would NOT be delivered today. I was told that "they didn't get it on the truck in time." Now I'm sitting here with a huge hole in my kitchen, it's freezing cold and suppose to rain. I've had family come from out of town to help me, only to have to have them come back another day to install the door. This negligence on your part has wasted everyone's day. I am beyond upset. I came to your company and spent $1, 000 of my hard earned money only to be treated poorly. Now supposedly the door will be delivered on Thursday between 6a and 8p, this time frame too is terrible customer service. I feel you should give me a huge discount for this terrrible treatment. I could have spent my money with any store and I chose you. If something isn't done to make this right I won't choose you again. I'm sure my PG&E bill will now be through the roof and I pray it doesn't rain. If you'd like to speak with me my number is [protected]

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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Use this comments board to leave complaints and reviews about Home Depot. Discuss the issues you have had with Home Depot and work with their customer service team to find a resolution.