Home Depot review: Customer service

Been a frequent customer with a good standing account and have gotten lately negative and unlawful service. I am disabled with anxiety/P.T. Stress. D. and all the while with my communications with staff, especially management have let them know of such. Last visit I went to negotiate a higher gift card than what was offered, do a little shopping while there and to see if assistant manager Nathan followed up on what he stated to me about himself contacting corporate for a higher store credit than what he offered of $50.00 and being I spent $120.00 before I left that same day after speaking with him... Assistant manager Nathan came out from back as I waited patiently out of the way and greeted him then asked about him checking with corporate as we discussed, another woman (later recognized as Site Manager: Wendy) was on the side who rudely interrupted and became down right belligerent when I called her honey/sweetheart unknowingly and with no disrespect intended (upon exiting I said such a few times as my condition was agitated)... Also, myself being not her employee but a good paying customer, she then stated slander remarks on that I was in all the cashier's faces and hostile when at this time she was all along scolding me. She had two thug type or bouncer men with regular clothes nothing of store logo telling me to get off the property, I even made a call to local law myself about the biases and their hostile behavior while in the store, I was told it was civil and when off the property deputies gave me an "unsigned" notice that I could not go on property ran my I.D. and told me the notice to stay off property is good for a year and we chatted a bit and they seemed more curious than the staff was at the department store, I was further told I most likely would get cited if I returned to property. On a previous visit I made a return on shelf items (decided to hang a box planter and plants that I customized instead of shelf) and waited patiently again and tried to make comments to get clerks attention as excuse me I need assistance, I was ignored then another man came to the line on side of me where they called him to the counter for service, he let me go ahead and then the clerks hesitantly waived me up. Time before that I was told to go to line 14 in the back of the store, way back of the store, that I don't think existed by a clerk who had his light on and helping customers, he even evaded me as I tried to get his name for I could speak with his superiors, all the time snickering and laughing, I stated he was lucky I didn't call the local law... I was finally helped by another clerk as I waited in her line. Assistant Manager Nathan apologized and said retraining was necessary of staff and wrote to me of such with $50.00 gift card offer that I thought was low-balling me and been attempting to negotiate a higher rate.

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